# Aircall vs CloudTalk — Cloud Telephony (VoIP & Cloud PBX)

As of 6 Nov 2026, the panel rates [Aircall](https://whats-best.ai/software/cloud-telephony/aircall) 3/5 and [CloudTalk](https://whats-best.ai/software/cloud-telephony/cloudtalk) 3/5 in Cloud Telephony (VoIP & Cloud PBX). Weighted by what each judge cares about, 4 of the 6 judges pick Aircall and 1 picks CloudTalk, 1 calls it a tie. Aircall scores higher on 4 of 7 criteria (European sovereignty, Pricing transparency, Apps, desk phones & Microsoft Teams, plus 1 more). CloudTalk scores higher on 3 of 7 criteria (Call centre, analytics & AI, Calling, numbers & call routing and CRM integration, API & administration). Provenance — Aircall: EU-Made; CloudTalk: EU-Made. Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering).

- Canonical page: https://whats-best.ai/compare/aircall-vs-cloudtalk
- Aircall: https://whats-best.ai/software/cloud-telephony/aircall ([md](https://whats-best.ai/software/cloud-telephony/aircall.md))
- CloudTalk: https://whats-best.ai/software/cloud-telephony/cloudtalk ([md](https://whats-best.ai/software/cloud-telephony/cloudtalk.md))
- Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md)
- Data as of: 2026-11-06

**AI-generated.** Both products were evaluated from public evidence by the same panel of AI judges under the same rubric; without that, no comparison is published. Not a hands-on test; no score can be bought, on either side. How scores are made: https://whats-best.ai/methodology

## The short answer

The computed table splits by criterion and by judge. CloudTalk's edge is the contact centre: mean 8.0 against Aircall's 7.5, 3 judges leaning CloudTalk with 3 ties, on documented dialers and supervisor monitoring. It also leads calling and routing (6.0 vs 5.8; 1 lean, 5 ties) and integration and administration (7.0 vs 6.8; 1 lean, 5 ties). Aircall's leans are wider: 5 judges put it ahead on sovereignty (6.5 vs 5.5, 1 tie), crediting its published processing agreement, CNIL supervision and per-country subprocessor list, and 4 on pricing transparency (5.7 vs 5.2; 1 lean CloudTalk, 1 tie); apps and devices (4.2 vs 4.0) and network and compliance (6.0 vs 5.8) each show 1 lean Aircall, 5 ties. Weighted totals split too: Aircall ahead for the office manager, sales team lead, data protection officer and skeptic; CloudTalk ahead for the IT admin; the contact-centre lead tied at 6.5.

**Choose Aircall if:**
- You answer to a data protection officer: 5 judges lean Aircall on sovereignty (6.5 vs 5.5, 1 tie), and its verdict credits the published processing agreement and CNIL supervision.
- You must review subprocessors country by country: Aircall's sovereignty verdict credits a per-country subprocessor list, while CloudTalk's split turns on AI subprocessors located in the USA.
- You need licence prices public for budgeting: 4 judges lean Aircall on pricing transparency (5.7 vs 5.2; 1 lean CloudTalk, 1 tie), its licence prices are published, and CloudTalk's per-minute rates are available only on request from sales.
- Your callers work outside the US: CloudTalk's verdict notes terms that restrict emergency calling to US customers, and 1 judge leans Aircall on network and compliance.
- Your security policy mandates SAML single sign-on: Aircall's verdict documents SAML single sign-on among its administration capabilities.

**Choose CloudTalk if:**
- You run an outbound dialer operation: CloudTalk's contact centre mean is 8.0 against Aircall's 7.5, with 3 judges leaning CloudTalk and 3 ties, on documented smart, power, parallel and predictive dialers.
- Your developers build on the telephony API: 1 judge leans CloudTalk on integration and administration (7.0 vs 6.8, 5 ties), with the verdict noting detailed REST API and webhook documentation.
- Your AI receptionist must cover the most languages: CloudTalk's verdict documents an AI receptionist speaking 70+ languages, where Aircall's verdict lists a 38-language AI receptionist.
- Your supervisors coach live on calls: CloudTalk's contact centre verdict documents listen, coach and join monitoring.
- Your IT administrator holds the decision: CloudTalk's weighted total for the IT admin is 5.9 against Aircall's 5.4, alongside a lean on calling and routing (6.0 vs 5.8; 1 lean CloudTalk, 5 ties).

## Overall

| | Aircall | CloudTalk |
|---|---|---|
| Panel rating | 3/5 | 3/5 |
| Provenance | EU-Made | EU-Made |
| Sovereignty | not determined | not determined |

## The bench's picks

| Judge | Aircall | CloudTalk | Pick |
|---|---|---|---|
| The Office Manager | 3/5 | 3/5 | Aircall |
| The IT Administrator | 2.5/5 | 3/5 | CloudTalk |
| The Contact Centre Lead | 3.5/5 | 3.5/5 | tie |
| The Inside Sales Lead | 3/5 | 3/5 | Aircall |
| The Data Protection Officer | 3/5 | 3/5 | Aircall |
| The Skeptic | 3/5 | 3/5 | Aircall |

## Criterion by criterion

Bench average per criterion, out of 5; the lean counts which product each judge scored higher.

| Criterion | Aircall | CloudTalk | The bench leans |
|---|---|---|---|
| Calling, numbers & call routing | 3/5 | 3/5 | CloudTalk, 1 of 6 judges |
| Apps, desk phones & Microsoft Teams | 2/5 | 2/5 | Aircall, 1 of 6 judges |
| Call centre, analytics & AI | 4/5 | 4/5 | CloudTalk, 3 of 6 judges |
| CRM integration, API & administration | 3.5/5 | 3.5/5 | CloudTalk, 1 of 6 judges |
| Reliability, call security & telecoms compliance | 3/5 | 3/5 | Aircall, 1 of 6 judges |
| European sovereignty | 3.5/5 | 3/5 | Aircall, 5 of 6 judges |
| Pricing transparency | 3/5 | 2.5/5 | Aircall, 4 of 6 judges |

## Sovereignty, side by side

| Dimension | Aircall | CloudTalk |
|---|---|---|
| Legal entity | Not determined | Not determined |
| Hosting location | Not determined | Not determined |
| Hosting options | Not determined | Not determined |
| Open source | Not determined | Not determined |
| Data processing agreement | Not determined | Not determined |
| Transfer impact assessment | Not determined | Not determined |

## Facts, side by side

Only facts both products carry under the same definition; each is the vendor's own dated statement ([S*n*] → Sources).

| Fact | Aircall | CloudTalk |
|---|---|---|
| Compliance · GDPR | yes [S1] | yes [S2] |
| Integrations · Hubspot | HubSpot · CRM · yes [S3] | HubSpot · yes [S4] |
| Integrations · Shopify | Shopify · E-Commerce · yes [S3] | Shopify · yes [S4] |
| Pricing · AI voice agents price | 84 [S5] | starting from 200 minutes/month · EUR · 99 [S6] |
| Pricing · Trial | yes · 7 [S7] | yes · 14 [S6] |
| Product · AI features | KI-Sprachagent · KI-Telefonassistent · KI-Assistent für Vertrieb · KI-Assistent für Kundenservice · KI-Assistent für Händler · KI-Messaging-Agent · AI Assist Pro [S8] | CloudTalk Conversation Intelligence (CloudTalk CI) · CloudTalk AI Voice Agent (CloudTalk CeTe) · yes [S9] |
| Product · Business hours | Business hours / custom schedules per number [S10] | yes [S11] |
| Product · Call queuing | Call queuing and call forwarding to correct agent [S10] | yes [S11] |
| Product · Call recording | Call recording for details, quality monitoring, training [S10] | contact through alternative methods · call recording with notification [S12] |
| Product · Call routing | call routing with full context transfer to the right agent [S13] | CloudTalk call routing software connects customers to the right agent [S14] |
| Product · Dialers | yes · yes [S7] | Smart Dialer, Power Dialer [S15] |
| Product · Extensions | Personalized three-digit extensions for every team member [S10] | yes [S11] |
| Product · Free trial | yes [S8] | yes [S16] |
| Product · International numbers | 100 [S17] | 160+ [S18] |
| Product · Ivr | Interactive voice response (IVR) directory [S10] | yes [S11] |
| Product · Languages | 38 [S13] | 70+ languages, auto-detected per caller [S19] |
| Product · Local numbers countries | 100+ [S7] | 160+ · 160 [S16] |
| Product · Number porting | yes [S17] | yes [S9] |
| Product · Realtime analytics | Real-time performance tracking / call KPIs [S10] | yes · yes [S18] |
| Product · Ring groups | Ring groups by location, language, skill, or other criteria [S10] | yes [S11] |
| Product · Status page | https://status.aircall.com/ · yes [S20] | yes [S21] |
| Product · Unlimited concurrent calls | Unlimited concurrent calls on the same phone number [S10] | yes [S11] |
| Product · Voicemail | Voicemail with recorded, uploaded, or scripted custom messages [S10] | yes [S11] |
| Subprocessors · Assemblyai | AssemblyAI · Transcription from call recordings · USA [S22] | AssemblyAI, Inc. · Speech-to-text transcription engine · USA · EU-U.S. Data Privacy Framework [S23] |
| Subprocessors · Deepgram | Deepgram · Transcription from call recordings · USA [S22] | Deepgram, Inc. · Processes call recordings when voice agent features are used. · USA · Standard Contractual Clauses [S23] |

## Sources

- [S1] Security / trust page: https://aircall.io/de/sicherheit/ (checked 2026-11-05)
- [S2] Calling, numbers & call routing — found from sitemap: https://www.cloudtalk.io/multi-level-ivr/ (checked 2026-11-05)
- [S3] Apps, desk phones & Microsoft Teams — found from sitemap: https://aircall.io/de/call-center-software-integrationen/microsoft-teams/ (checked 2026-11-05)
- [S4] Integrations page: https://www.cloudtalk.io/integrations/ (checked 2026-11-05)
- [S5] Pricing page: https://aircall.io/de/preismodell/ (checked 2026-11-05)
- [S6] Pricing page: https://www.cloudtalk.io/pricing/ (checked 2026-11-05)
- [S7] Features page (call-centre software): https://aircall.io/de/call-center-software/ (checked 2026-11-05)
- [S8] Call centre, analytics & AI — found from sitemap: https://aircall.io/de/call-center-software-funktionen/callcenter-statistiken/ (checked 2026-11-05)
- [S9] Terms of service (names the operating company): https://www.cloudtalk.io/terms-and-conditions/ (checked 2026-11-05)
- [S10] Calling, numbers & call routing — found from sitemap: https://aircall.io/de/cloud-telefonanlage/ (checked 2026-11-05)
- [S11] Features page: https://www.cloudtalk.io/features/ (checked 2026-11-05)
- [S12] Privacy policy: https://www.cloudtalk.io/privacy-notice/ (checked 2026-11-05)
- [S13] Call centre, analytics & AI — found from sitemap: https://aircall.io/de/products/ai/ai-receptionist/ (checked 2026-11-05)
- [S14] Calling, numbers & call routing — found from sitemap: https://www.cloudtalk.io/call-routing/ (checked 2026-11-05)
- [S15] Data processing agreement (dpa): https://www.cloudtalk.io/dpa/ (checked 2026-11-05)
- [S16] Vendor homepage: https://www.cloudtalk.io/ (checked 2026-11-05)
- [S17] Calling, numbers & call routing — found from sitemap: https://aircall.io/de/rufnummernmitnahme/ (checked 2026-11-05)
- [S18] Apps, desk phones & Microsoft Teams — found from sitemap: https://www.cloudtalk.io/microsoft-teams/ (checked 2026-11-05)
- [S19] Call centre, analytics & AI — found from sitemap: https://www.cloudtalk.io/ai-receptionist/ (checked 2026-11-05)
- [S20] Public status page: https://status.aircall.com/ (checked 2026-11-05)
- [S21] Trust centre: https://trust.cloudtalk.io/ (checked 2026-11-05)
- [S22] Subprocessor list: https://aircall.io/subprocessorlist/ (checked 2026-11-05)
- [S23] Subprocessor list: https://www.cloudtalk.io/sub-processors/ (checked 2026-11-05)

## Questions

### Which is better, Aircall or CloudTalk?

As of 6 Nov 2026, the panel rates both 3/5. Weighted by what each judge cares about, 4 of the 6 judges pick Aircall and 1 picks CloudTalk, 1 calls it a tie. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, [as the methodology describes](https://whats-best.ai/methodology).

### Is Aircall or CloudTalk European?

Aircall is European (EU-Made). CloudTalk is European (EU-Made). Provenance is read from each company’s own legal pages: who builds it and who owns it.

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Cite as: whats-best.ai, "Aircall vs CloudTalk", AI panel comparison, as of 2026-11-06. https://whats-best.ai/compare/aircall-vs-cloudtalk