# Placetel vs sipgate — Cloud Telephony (VoIP & Cloud PBX)

As of 6 Nov 2026, the panel rates [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) 3.5/5 and [sipgate](https://whats-best.ai/software/cloud-telephony/sipgate) 2.5/5 in Cloud Telephony (VoIP & Cloud PBX). Weighted by what each judge cares about, 4 of the 6 judges pick Placetel and 2 pick sipgate. Placetel scores higher on 6 of 7 criteria (Pricing transparency, Apps, desk phones & Microsoft Teams, CRM integration, API & administration, plus 3 more). sipgate scores higher on 1 of 7 criteria (European sovereignty). Provenance — Placetel: EU origin, foreign-owned; sipgate: EU-Made. Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering).

- Canonical page: https://whats-best.ai/compare/placetel-vs-sipgate
- Placetel: https://whats-best.ai/software/cloud-telephony/placetel ([md](https://whats-best.ai/software/cloud-telephony/placetel.md))
- sipgate: https://whats-best.ai/software/cloud-telephony/sipgate ([md](https://whats-best.ai/software/cloud-telephony/sipgate.md))
- Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md)
- Data as of: 2026-11-06

**AI-generated.** Both products were evaluated from public evidence by the same panel of AI judges under the same rubric; without that, no comparison is published. Not a hands-on test; no score can be bought, on either side. How scores are made: https://whats-best.ai/methodology

## The short answer

Placetel's means sit higher on calling and routing 7.0 vs 5.3 (four leans, two ties), apps and devices 6.7 vs 4.7 (six leans), contact centre 7.2 vs 5.7 (three leans, three ties), integration and administration 6.8 vs 5.0 (five leans), pricing transparency 6.8 vs 4.7. sipgate leads sovereignty 6.7 vs 6.0 (five leans sipgate, one Placetel); network and compliance splits one lean each way, four ties (6.3 vs 5.5). Weighted totals read higher for sipgate with the data protection officer (6.8 vs 6.7) and skeptic (6.3 vs 6.5); Placetel reads higher on the other four. Verdicts place sipgate's hosting exclusively in Germany (ISO 27001-certified data centres, Frankfurt and Düsseldorf, subprocessors named by location); Placetel's servers run exclusively in Europe, and no published subprocessor list, named hosting infrastructure or ownership behind the Cologne entity was found. Both attribute sets read unknown; no overall winner — the split is the answer.

**Choose Placetel if:**
- You run a contact centre needing skill-based queues with supervisor monitor, coach and barge-in, live KPI dashboards and an AI voicebot writing structured data into the CRM: contact centre leans Placetel on three judges with three ties (mean 7.2 vs 5.7), and the verdict gives it the highest single score in the results, an 8, on this criterion.
- You must port existing numbers in blocks and source numbers across markets: the verdict lists free porting of single numbers and blocks with the vendor handling correspondence with the old provider, plus numbers from all 5,200 German area networks and over 40 countries; calling and routing leans Placetel on four judges with two ties (7.0 vs 5.3).
- Your procurement needs a computable annual bill: pricing transparency leans Placetel on six judges (6.8 vs 4.7); sipgate's verdict lists public prices only for business S, L and XL at 12.95, 17.95 and 22.95 Euro per user per month from two users, with contact-centre seats, numbers, devices and the Teams add-on carrying no public price — Placetel's verdict still flags device prices, VAT treatment and the call-centre module price as gaps.
- Your team standardises desk phones and apps across sites: apps and devices leans Placetel on six judges with zero ties (6.7 vs 4.7), and the sipgate verdict found no public information on desk-phone models or provisioning.
- Your administrators need broad integration and administration tooling: integration and administration leans Placetel on five judges with one tie (6.8 vs 5.0).

**Choose sipgate if:**
- You require hosting exclusively in Germany: the verdict cites ISO 27001-certified data centres in Frankfurt and Düsseldorf, and sovereignty leans sipgate on five judges with one lean Placetel (6.7 vs 6.0); Placetel's verdict states servers run exclusively in Europe, with no named hosting infrastructure found.
- Your data protection officer signs the contract: that bench's weighted total reads sipgate 6.8 vs Placetel 6.7, backed by a published data processing agreement committing processing to the EU and EEA unless the user consents.
- You need subprocessors disclosed before signature: the verdict names sipgate's subprocessors by location, while Placetel's verdict reports that no published subprocessor list, named hosting infrastructure or ownership behind the Cologne entity was found.
- Your vendor policy requires a German contracting entity: the verdict names sipgate GmbH of Düsseldorf, and the provenance label reads EU-made for sipgate versus European foreign-owned for Placetel.
- Your buying process includes a challenger review: the skeptic bench's weighted total reads sipgate 6.5 vs Placetel 6.3.

## Overall

| | Placetel | sipgate |
|---|---|---|
| Panel rating | 3.5/5 | 2.5/5 |
| Provenance | EU origin, foreign-owned | EU-Made |
| Sovereignty | not determined | not determined |

## The bench's picks

| Judge | Placetel | sipgate | Pick |
|---|---|---|---|
| The Office Manager | 3/5 | 3/5 | Placetel |
| The IT Administrator | 3.5/5 | 0/5 | Placetel |
| The Contact Centre Lead | 3.5/5 | 3.5/5 | Placetel |
| The Inside Sales Lead | 3.5/5 | 3.5/5 | Placetel |
| The Data Protection Officer | 3.5/5 | 3.5/5 | sipgate |
| The Skeptic | 3/5 | 3.5/5 | sipgate |

## Criterion by criterion

Bench average per criterion, out of 5; the lean counts which product each judge scored higher.

| Criterion | Placetel | sipgate | The bench leans |
|---|---|---|---|
| Calling, numbers & call routing | 3.5/5 | 2.5/5 | Placetel, 4 of 6 judges |
| Apps, desk phones & Microsoft Teams | 3.5/5 | 2.5/5 | Placetel, 6 of 6 judges |
| Call centre, analytics & AI | 3.5/5 | 3/5 | Placetel, 3 of 6 judges |
| CRM integration, API & administration | 3.5/5 | 2.5/5 | Placetel, 5 of 6 judges |
| Reliability, call security & telecoms compliance | 3/5 | 3/5 | split 1–1 |
| European sovereignty | 3/5 | 3.5/5 | sipgate, 5 of 6 judges |
| Pricing transparency | 3.5/5 | 2.5/5 | Placetel, 6 of 6 judges |

## Sovereignty, side by side

| Dimension | Placetel | sipgate |
|---|---|---|
| Legal entity | Not determined | Not determined |
| Hosting location | Not determined | Not determined |
| Hosting options | Not determined | Not determined |
| Open source | Not determined | Not determined |
| Data processing agreement | Not determined | Not determined |
| Transfer impact assessment | Not determined | Not determined |

## Facts, side by side

Only facts both products carry under the same definition; each is the vendor's own dated statement ([S*n*] → Sources).

| Fact | Placetel | sipgate |
|---|---|---|
| Compliance · Encryption | yes · yes [S1] | TLS · SRTP [S2] |
| Hosting · Locations | Germany and Europe, multiple redundant datacenters [S3] | Deutschland [S2] |
| Legal · Company | Gamma Placetel GmbH [S4] | sipgate GmbH [S5] |
| Legal · Entity | Gamma Placetel GmbH [S6] | 2026 · sipgate GmbH [S7] |
| Legal · Entity name | Gamma Placetel GmbH [S8] | sipgate GmbH [S9] |
| Legal · Supervisory authority | Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen · Tulpenfeld 4, 53113 Bonn [S8] | Tulpenfeld 4, 53113 Bonn · Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen [S9] |
| Legal · VAT id | DE312984534 [S8] | DE219349391 · 106/5724/7147 [S9] |
| Pricing · Trial | 30 · yes · no [S10] | 30 · yes [S2] |
| Product · Customer count | 40000 [S11] | 40000 [S2] |
| Product · Experience years | 15+ [S11] | 20 [S12] |
| Product · International numbers | 40 · 4000 [S13] | yes [S14] |
| Product · Mobile numbers | SIM · eSIM · yes [S13] | yes [S14] |
| Product · Modules | Cloud-Telefonanlage · Messaging & Meetings · Call Center · Mobilfunk-Integration · SIP-Trunk · KI-Assistenten [S11] | Telefonie · AI Agents · Contact Center [S15] |
| Product · Number porting | free [S4] | Website offers number porting functionality [S7] |
| Product · Setup steps | 4 Schritte; Anmeldung ohne Zahlungsdaten; Templates oder individuelle Gesprächsflüsse [S6] | yes [S16] |
| Product · Voicemail | yes · Telefon · App · Email [S1] | yes · yes · yes [S17] |

## Sources

- [S1] Features page (cloud PBX): https://www.placetel.de/cloud-telefonanlage (checked 2026-11-05)
- [S2] Features page (cloud PBX): https://www.sipgate.de/cloud-telefonanlage (checked 2026-11-05)
- [S3] Reliability, call security & telecoms compliance — found from sitemap: https://www.placetel.de/funktionen/sicherheit-verfuegbarkeit (checked 2026-11-05)
- [S4] Features page (SIP trunking): https://www.placetel.de/sip-trunking (checked 2026-11-05)
- [S5] Apps, desk phones & Microsoft Teams — found from sitemap: https://www.sipgate.de/microsoft-teams (checked 2026-11-05)
- [S6] Call centre, analytics & AI — found from sitemap: https://www.placetel.de/ki-telefonassistent-callcenter (checked 2026-11-05)
- [S7] Public status page: https://status.sipgate.de/ (checked 2026-11-05)
- [S8] Legal notice: https://www.placetel.de/rechtliches/impressum (checked 2026-11-05)
- [S9] Legal notice: https://www.sipgate.de/impressum (checked 2026-11-05)
- [S10] Apps, desk phones & Microsoft Teams — found from sitemap: https://www.placetel.de/produkt-clients-endgeraete (checked 2026-11-05)
- [S11] About page (company history and ownership): https://www.placetel.de/unternehmen (checked 2026-11-05)
- [S12] Vendor homepage: https://www.sipgate.de/ (checked 2026-11-05)
- [S13] Calling, numbers & call routing — found from sitemap: https://www.placetel.de/cloud-telefonanlage/rufnummern (checked 2026-11-05)
- [S14] Features page: https://www.sipgate.de/funktionen (checked 2026-11-05)
- [S15] Terms of service: https://www.sipgate.de/agb (checked 2026-11-05)
- [S16] Features page (contact centre): https://www.sipgate.de/contact-center (checked 2026-11-05)
- [S17] Reliability, call security & telecoms compliance — found from sitemap: https://www.sipgate.de/leistungsbeschreibung (checked 2026-11-05)

## Questions

### Which is better, Placetel or sipgate?

As of 6 Nov 2026, the panel rates Placetel higher: 3.5/5 against 2.5/5. Weighted by what each judge cares about, 4 of the 6 judges pick Placetel and 2 pick sipgate. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, [as the methodology describes](https://whats-best.ai/methodology).

### Is Placetel or sipgate European?

Placetel is European (EU origin, foreign-owned). sipgate is European (EU-Made). Provenance is read from each company’s own legal pages: who builds it and who owns it.

### Where do Placetel and sipgate store customer data?

Per the vendors’ own pages as captured — Placetel: Default not stated; pages mention the EU. sipgate: Default not stated; pages mention Germany.

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Cite as: whats-best.ai, "Placetel vs sipgate", AI panel comparison, as of 2026-11-06. https://whats-best.ai/compare/placetel-vs-sipgate