# Claude for Work — AI Agents & Assistants

Claude for Work by Anthropic PBC holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-10-28. Provenance: Rest of world; sovereignty: not determined.

- Vendor: Anthropic PBC (https://claude.com)
- Category: [AI Agents & Assistants](https://whats-best.ai/software/ai-agents.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/ai-agents/claude-for-work
- Alternatives: https://whats-best.ai/software/ai-agents/claude-for-work/alternatives ([markdown](https://whats-best.ai/software/ai-agents/claude-for-work/alternatives.md))
- Data as of: 2026-10-29 · evaluated 2026-10-28 · oldest source captured 2026-10-26

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Anthropic PBC
- Headquarters: Not stated on the vendor’s pages as of 26 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 26 Oct 2026
- Free plan: Yes, per the vendor’s own page [S1]

## The panel's verdict

Claude for Work — Anthropic's Team and Enterprise plans — earns its highest marks on data use and training and admin and access: the commercial terms state Anthropic may not train models on Customer Content, accepting those terms also accepts the data processing agreement, and Enterprise plans carry single sign-on with domain capture, SCIM provisioning, custom roles with per-connector permission levels, and retention controls with every change tracked in audit logs. The lowest marks go to processing and models and sovereignty: the privacy policy states personal data is transferred to servers in the US or other countries outside the EEA and UK, EEA, Swiss and UK customers contract with Anthropic Ireland Limited under standard contractual clauses, and we found no public information on EU hosting or EU inference. Agent capabilities scored a flat 7 — candid about run limits, yet the same pages state there is no approval step before a run starts. The judges did not genuinely split: no category spans more than two points and the flagged splits came back empty.

**Speaks for it:**
- The commercial terms state Anthropic may not train models on Customer Content, an opt-out is shown on all plans, and accepting the Commercial Terms also accepts the data processing agreement
- Enterprise plans carry single sign-on with domain capture, SCIM provisioning, audit logs, usage analytics, and custom roles that set model access, connector permission levels and per-group spend limits
- Enterprise admins can set custom retention for conversations, projects and artifacts from a 30-day minimum, with permanent deletion and every retention action tracked in audit logs
- Managed-agent documentation states its limits openly — up to 1,000 agents per run, 64 concurrent threads, a 24-hour default run lifetime — and newly created roles default to "Needs approval" on every connector
- Seat prices are published for the Free, Pro, Max and Enterprise tiers, with Enterprise at $20 per seat per month plus usage billed at API rates, a 20-seat minimum and an annual commitment

**Held against it:**
- Data is retained indefinitely by default, custom retention is Enterprise-only, and the controls exclude Claude Managed Agents and features running Claude Code in the cloud
- The privacy policy states personal data is transferred to servers in the US or other countries outside the EEA and UK, and we found no public information on EU hosting or EU inference for the service
- The managed-agents documentation states there is no approval step before a run starts, and we found no public information on test or evaluation tooling before an agent is released
- Usage is billed at API rates specified on a separate Model Pricing Page, usage limits are not quantified, and we found no public information on a Team seat price, so a full annual cost cannot be computed from these pages
- Training use continues for safety-flagged conversations and user-reported materials even after an opt-out

**Best for:**
- You need contractual no-training terms and auditable retention for a works-council or data-protection agreement, with SOC 2 and ISO 27001 stated
- You are rolling the assistant out across many seats and need single sign-on, SCIM provisioning and per-role control over models, connectors and admin areas
- Your team works in Gmail, Google Drive, Slack, Microsoft 365 and Pipedrive and wants a CRM connector that respects existing user permissions

**Avoid if:**
- You must keep processing and storage inside the EU — the privacy policy states transfers to servers in the US or countries outside the EEA and UK, and we found no public information on EU hosting or inference
- You need a human approval gate before agent runs start — the documentation states there is no approval step before a run starts
- Your retention policy must cover agent features — the documented controls exclude Claude Managed Agents and features running Claude Code in the cloud, and default to indefinite retention
- You need a fixed, predictable total cost — Enterprise adds usage billed at API rates on top of the seat price, with usage limits not quantified

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Head of IT | The Data Protection Officer | The Automation Lead | The Customer-Service Director | The Works Council Member | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Data use, training & retention | 4.5/5 | 3.5/5 | 4/5 | 3.5/5 | 4/5 | 4/5 |
| Models & processing location | 2/5 | 2/5 | 2/5 | 1.5/5 | 2/5 | 1.5/5 |
| Admin, identity & access controls | 4/5 | 3.5/5 | 4/5 | 3.5/5 | 4/5 | 4/5 |
| Integrations, connectors & knowledge | 3.5/5 | 3/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 |
| Agent capabilities & guardrails | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 1.5/5 |
| Pricing transparency | 3.5/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| **Weighted verdict** | **3.5/5** | **3/5** | **3.5/5** | **3/5** | **3.5/5** | **3/5** |

### The judges

- **The Head of IT** (v1.0): Has to roll an AI assistant out to eight hundred staff without a second shadow-IT wave. Wants SSO and SCIM, groups that decide who gets which model, agent and connector, answers that respect SharePoint permissions, audit logs for the SIEM, and a deployment option that is not "trust us".
- **The Data Protection Officer** (v1.0): Signs the DPA and gets asked where a prompt goes. Wants every model provider named as a subprocessor with its region, training excluded for all of them, retention the company controls, and an EU-only switch that also covers agents and connectors — not just the chat window.
- **The Automation Lead** (v1.0): Builds the agents that file tickets, draft offers and chase approvals across the ERP, CRM and wiki. Wants tools and actions with scoped permissions, MCP and an API, approval steps before anything is sent, run logs, and a way to test an agent before the whole company uses it.
- **The Customer-Service Director** (v1.0): Runs a contact centre with forty agents and wants half the routine calls and chats answered by an AI agent. Wants handover to a human with the full context, actions in the order and ticket systems, evaluation before go-live, and a price per conversation the CFO can forecast.
- **The Works Council Member** (v1.0): Has a co-determination right the moment a tool can monitor staff, and an AI assistant logs every prompt. Wants usage reports that can be aggregated or pseudonymised, prompt logging rules set out in writing, a human approving what agents do to colleagues, and no training on staff input.
- **The Skeptic** (v1.0): Has read "European AI" on a wrapper that sends every prompt to a US model, "agents" that are saved prompts, and "we never train on your data" with no word on the model provider behind it. Asks which model answers, where it runs, what it may do unsupervised, and what a thousand seats cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Ownership | Not determined | — | — |
| Data residency | Not determined | — | — |
| Subprocessors | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Appeal email: privacy@anthropic.com [S5]
- Baa available: yes [S2]
- Baa zero data retention: no [S2]
- Certifications: yes · yes · yes · yes [S2]
- Compliance API: yes [S2]
- DPA accepted via tos: yes [S6]
- DPA scope commercial only: commercial products · yes [S6]
- GDPR response time: 1 · 2 [S5]
- HIPAA ready: yes [S2]
- Model training opt out: opt-out on all plans [S3]
- No data sale: no [S5]
- Rbac: yes [S2]
- SCIM provisioning: yes [S2]
- Spend controls: yes [S2]
- SSO SAML domain capture: yes [S2]
- Subprocessor list: yes [S5]
- Targeted advertising opt out: yes · yes [S5]
- Third party platform terms: yes [S6]
- Transfer mechanisms: yes · yes [S5]
- Usage analytics: yes [S2]
- Verification biometric collection: yes [S5]

**Data**
- Conversation deletion: 30 · yes [S5]
- Deidentification no reidentification: yes [S5]
- Feedback stores conversation: yes [S5]
- Retention anti regression artifacts: yes [S7]
- Retention artifact basis: last opened or edited [S7]
- Retention artifact public links: yes [S7]
- Retention audit logs: yes [S7]
- Retention chat basis: most recent activity in conversation or cloud session started from it [S7]
- Retention controls: conversations · projects · artifacts · yes [S7]
- Retention default: indefinite [S7]
- Retention deletion permanent: no · yes [S7]
- Retention example: 30-day period, last message March 1 -> deleted after March 31 [S7]
- Retention excluded features: Claude Design · Claude Tag · Claude Managed Agents · features running Claude Code in the cloud [S7]
- Retention minimum: 30 · 30 [S7]
- Retention plan availability: Enterprise · yes [S7]
- Retention project precedence: yes [S7]
- Retention projects default: indefinite [S7]
- Retention required role: Primary Owner · Owner [S7]
- Retention setup path: Organization settings > Data and Privacy [S7]
- Retention shorten behavior: daily background process · yes [S7]
- Retention tns flagged content: yes · yes [S7]
- Third party training sources: yes [S5]
- Training exceptions: training use continues for safety-flagged conversations and user-reported materials [S5]
- Training on customer content: no [S4]
- Training opt out: yes · yes [S5]

**Hosting**
- Data location: US · yes [S5]
- EU entity: Anthropic Ireland Limited [S2]
- EU provider entity: Anthropic Ireland Limited [S5]
- Region availability location: Claude model availability by AWS Region in Amazon Bedrock is documented in the Amazon Bedrock user guide; this page lists no specific regions [S8]

**Integrations**
- Connectors: Gmail · Google Drive · Slack · Microsoft 365 · Google Chrome [S2]
- Free tier: Slack · Google Workspace · remote MCP connectors [S1]
- Third party services: Connectors · plugins · webhooks · external APIs [S5]
- Tools: memory_write · memory_read · memory_list_recent · memory_feedback · memory_stats · memory_delete · memory_delete_domain · memory_create_room · memory_invite_to_room · memory_join_room · memory_list_rooms · vault_list [S13]

**Legal**
- Anthropic liability disclaimer: Anthropic does not control connector tools and cannot verify they work as intended [S12]
- Arbitration venue: sole arbitrator in Dublin, Ireland, UNCITRAL Arbitration Rules, appointing authority: President of the Law Society of Ireland [S4]
- Arbitration venue other: sole arbitrator in San Francisco, CA, JAMS Comprehensive Arbitration Rules [S4]
- Audience: Terms · Business [S4]
- Copyright entity: 2026 · Anthropic PBC [S2]
- Dispute resolution: binding arbitration · 45 [S4]
- Effective date: 2026-09-10 [S5]
- Effective date: 2025-06-17 [S4]
- Entity: Anthropic PBC · Anthropic Ireland Limited [S1]
- Entity: Anthropic Ireland Limited · Anthropic PBC [S3]
- EU address: 6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29 (Ireland) [S5]
- EU controller: Anthropic Ireland, Limited [S5]
- EU provider: Anthropic Ireland Limited · Anthropic PBC [S12]
- Export restrictions: yes [S4]
- Incorporated documents: Usage Policy · Supported Regions Policy · Service Specific Terms · DPA · Model Pricing Page [S4]
- Ip indemnification customer: Anthropic will defend and indemnify Customer against third-party IP claims arising from paid use of the Services or Outputs [S4]
- Korea address: (Yeoksam-dong), 41F, 152 Teheran-ro, Gangnam-gu, Seoul, South Korea [S5]
- Korea domestic representative: Anthropic Korea, Limited · Patrick Azubike Ekeruo [S5]
- Liability cap: fees paid in previous 12 months · yes [S4]
- Liability cap exception: Indemnification obligations (Section K) [S4]
- Privacy email: dpo@anthropic.com · privacy@anthropic.com [S5]
- Publicity opt out: yes · yes [S4]
- Supplementary versions: yes [S5]
- Suspension rights: risk to Services · violation of compliance/policies/use restrictions · prohibited by law or material cost increase · vendor suspension [S4]
- Termination for breach: 30 · 30 [S4]
- Termination for convenience: 30 · yes [S4]
- Terms amendment: no · 30 · yes [S4]
- Third party features: no [S4]
- US address: 548 Market St, PMB 90375, San Francisco, CA 94104 (United States) [S5]
- US controller: Anthropic PBC [S5]
- Warranty disclaimer: Services and Outputs provided as-is and as-available; all implied warranties disclaimed [S4]

**Pricing**
- Billing cycle: monthly and annual · monthly · monthly [S3]
- Enterprise price: annual · 20 [S2]
- Enterprise price: annual · SCIM · audit logs · custom data retention · role-based access · API rates · 20 [S3]
- Enterprise usage billing: 20 · api_rates_pay_as_you_go · yes [S2]
- Free capabilities: Web/iOS/Android/desktop chat, code generation and data visualization, content writing, web search, memory across conversations, file creation and code execution [S1]
- Free features: Chat on web/desktop/mobile, web search, file creation and code execution, memory, connectors, Artifacts, Design/Slides/Docs [S3]
- Free price: Free · 0 [S1]
- Free price: yes · 0 [S3]
- Max API credits: 100 · 200 [S3]
- Max features: Everything in Pro plus 5x/20x usage, higher output limits, early access, priority access, $100-$200/month API credits [S3]
- Max includes: 5x or 20x usage vs Pro · higher output limits · early access · priority access at high traffic · 100 · 200 [S1]
- Max price: Max · 100 [S1]
- Max price: monthly · 100 [S3]
- Nonpayment consequence: yes [S4]
- Plan count: Free · Pro · Max · Team · Enterprise [S1]
- Plan requirement: yes [S12]
- Prepayment and credits: yes [S4]
- Pro features: Everything in Free plus more usage, scheduled tasks, Dashboards beta, Claude Code, Claude Science, Projects, more models, Chrome and Microsoft 365 [S3]
- Pro includes: more usage · Claude Code · Claude Cowork · Claude Science · unlimited projects · Research · more Claude models · Claude for Microsoft 365 [S1]
- Pro price: Pro · 200 · 17 · 20 [S1]
- Pro price: annual billed up front $200 · 20 · 17 [S3]
- Rate change notice: 30 [S4]
- Rate source: Fees charged at rates specified on Model Pricing Page [S4]
- Tax note: no · yes [S1]
- Tax note: no [S2]
- Tax note: yes · yes [S3]
- Taxes: no [S4]

**Product**
- Added: August 2026 [S13]
- Age requirement: 18 [S5]
- Agentic actions: yes [S5]
- Background execution: Server runs workflows in background; agents work in session threads; runs followed on session event stream [S15]
- Budget no own price: Runs have no price of their own; agent tokens billed like session tokens at each model's rates [S15]
- Capabilities: Artifacts · Design · Connectors · Plugins · Skills · Extensions · Claude in Chrome · Claude for Google Workspace · Claude for Microsoft 365 [S1]
- Code migration claim: 90 [S2]
- Code modernization: yes [S2]
- Code surfaces: terminal · IDE · Slack · web [S2]
- Concurrent agents: Program can fan out many agents concurrently [S15]
- Connector added date: August 2026 [S12]
- Connector categories: Communication, Data & analytics, Productivity, Sales & marketing [S12]
- Connector URL: https://mcp.pipedrive.ai/mcp [S12]
- Connectors all plans: yes [S3]
- Context window: up to 1M tokens, varies by model [S3]
- Description: Hosted persistent memory for AI agents that learns which facts help and lets the rest fade — one key across Claude Code, Cursor, VS Code & ChatGPT, no infra to run [S13]
- Design included free: Free · Claude Design [S1]
- Developer: Mnemoverse · hello@mnemoverse.com [S13]
- Dynamic workflows: Dynamic workflows let an agent write workflows and start runs, toggled via the workflows setting in the agent's multiagent block [S15]
- Enterprise data not covered: yes [S5]
- Enterprise HIPAA: yes [S7]
- Enterprise includes: Chat · Claude Cowork · Claude Code · connectors [S2]
- Enterprise summary features: Enterprise security and compliance, chat, Claude Code, Cowork, connectors, SSO, SCIM, audit logs, and more [S2]
- Example prompts: Five example prompts about deals, follow-ups, contacts, and pipeline stages [S12]
- Failure retry: Server usually retries a failed agent once on a new thread; otherwise program can handle failure or end the run [S15]
- Feature matrix science chrome m365: Claude Science, Claude in Chrome, Claude for Microsoft 365, Claude for Microsoft Outlook: paid plans only [S3]
- Features: Search deals/contacts/organisations/activities; create and update CRM records; review pipeline; add notes; schedule follow-ups [S12]
- Free extended thinking: Free · yes [S1]
- Identity docs count: 15 [S10]
- Idp switching: Documentation covers switching to a different Identity Provider [S10]
- Incognito chats: yes [S3]
- Inline vs predefined: Run agents can be inline (program-defined) or predefined via predefined_agents list [S15]
- Legal agreements on signup: Commercial Terms · yes · yes [S9]
- Limit agents lifetime: 1000 [S15]
- Limit concurrent threads: 64 [S15]
- Limit open runs: 10 [S15]
- Limit run lifetime: 24 · yes [S15]
- Made by: Pipedrive [S12]
- Managed agents: yes [S2]
- Memory all plans: yes [S3]
- Memory rooms: yes [S13]
- Models: Mythos (including Fable) · Opus · Sonnet · Haiku [S1]
- Models available: yes · yes · yes [S3]

**Subprocessors**
- Korea: domestic representative duties · fraud and abuse detection and identity verification [S5]

**Support**
- Privacy choices tools: yes [S5]

70 more facts on the canonical page: https://whats-best.ai/software/ai-agents/claude-for-work

## Questions

### Is Claude for Work European?

No. whats-best.ai classifies Claude for Work as Rest of world.

### Where does Claude for Work store data?

Not stated on the vendor’s pages as of 26 Oct 2026.

### Does Claude for Work have a free plan?

Yes. Claude for Work has a free plan, per [the vendor’s page captured 26 Oct 2026](https://whats-best.ai/evidence/10771).

### What are the best alternatives to Claude for Work?

As of 28 Oct 2026, the panel rates [Langdock (4/5)](https://whats-best.ai/software/ai-agents/langdock), [Dust (3.5/5)](https://whats-best.ai/software/ai-agents/dust) and [Unique AI (3.5/5)](https://whats-best.ai/software/ai-agents/unique-ai) highest among the other 15 AI Agents & Assistants products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Langdock](https://whats-best.ai/software/ai-agents/langdock) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Claude for Work alternatives](https://whats-best.ai/software/ai-agents/claude-for-work/alternatives).

## Head-to-head

- [Claude for Work vs Langdock](https://whats-best.ai/compare/claude-for-work-vs-langdock.md)

## What this page leaves out

- 13 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 7 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://claude.com/ (checked 2026-10-26)
- [S2] Features page (Enterprise plan): https://claude.com/solutions/enterprise (checked 2026-10-26)
- [S3] Pricing page: https://claude.com/pricing (checked 2026-10-26)
- [S4] Terms of service: https://www.anthropic.com/legal/commercial-terms (checked 2026-10-26)
- [S5] Privacy policy: https://www.anthropic.com/legal/privacy (checked 2026-10-26)
- [S6] Data use, training & retention — found from sitemap: https://support.claude.com/en/articles/7996862-how-do-i-view-and-sign-your-data-processing-addendum-dpa (checked 2026-10-26)
- [S7] Data use, training & retention — found from sitemap: https://support.claude.com/en/articles/10440198-configure-custom-data-retention-controls-for-enterprise-plans (checked 2026-10-26)
- [S8] Models & processing location — found from sitemap: https://support.claude.com/en/articles/10280791-what-aws-regions-are-claude-models-available-in-amazon-bedrock (checked 2026-10-26)
- [S9] Models & processing location — found from sitemap: https://platform.claude.com/deployments (checked 2026-10-26)
- [S10] Admin, identity & access controls — found from sitemap: https://support.claude.com/en/collections/17270717-identity-management-sso-jit-scim (checked 2026-10-26)
- [S11] Admin, identity & access controls — found from sitemap: https://support.claude.com/en/articles/13930458-set-up-role-based-permissions-on-enterprise-plans (checked 2026-10-26)
- [S12] Integrations, connectors & knowledge — found from sitemap: https://claude.com/marketplace/connectors/pipedrive-mcp (checked 2026-10-26)
- [S13] Integrations, connectors & knowledge — found from sitemap: https://claude.com/marketplace/connectors/mcp-memory (checked 2026-10-26)
- [S14] Agent capabilities & guardrails — found from sitemap: https://platform.claude.com/cookbook/patterns-agents-basic-workflows (checked 2026-10-26)
- [S15] Agent capabilities & guardrails — found from sitemap: https://platform.claude.com/docs/en/managed-agents/workflow-runs (checked 2026-10-26)

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Cite as: whats-best.ai, "Claude for Work — AI Agents & Assistants", AI panel analysis, as of 2026-10-29. https://whats-best.ai/software/ai-agents/claude-for-work

Corrections: https://whats-best.ai/correct/1038?target=page