# nele.ai — AI Agents & Assistants

nele.ai by GAL Digital GmbH holds a panel rating of 1.5/5 from 6 AI judges (category median 3/5), as of 2026-10-28. Provenance: EU-Made; sovereignty: not determined.

- Vendor: GAL Digital GmbH (https://www.nele.ai)
- Category: [AI Agents & Assistants](https://whats-best.ai/software/ai-agents.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/ai-agents/nele-ai
- Alternatives: https://whats-best.ai/software/ai-agents/nele-ai/alternatives ([markdown](https://whats-best.ai/software/ai-agents/nele-ai/alternatives.md))
- Data as of: 2026-10-29 · evaluated 2026-10-28 · oldest source captured 2026-10-26

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: GAL Digital GmbH
- Headquarters: Not stated on the vendor’s pages as of 26 Oct 2026
- Data hosting: Default not stated; pages mention Germany [S4]
- Free plan: Not stated on the vendor’s pages as of 26 Oct 2026

## The panel's verdict

nele.ai is an AI assistant platform for companies from GAL Digital GmbH of Hungen, Germany, sold with a focus on data protection. Scores are strongest on sovereignty at 5–6: a published German contracting entity, a stated German server location on named infrastructure — Azure in Frankfurt, Hetzner in Germany — and a subprocessor list with locations. Data use and training holds at 4: AI providers are instructed in writing not to store user inputs or use them for training — expressly subject to the functions they make available — with log files capped at 30 days. Weakest are pricing transparency at 1–2, with only 'One license for all users' published, integrations and knowledge at 0–2, and agent capabilities at 0 — the product's AI Agents & Assistants label aside, no public information on multi-step tasks, approvals or run logs. Judges split sharply on admin and access: three score 4 on captured pages for single sign-on with SAML 2.0 and administrator knowledge bases; three score 1, finding no confirmed provisioning, roles or audit-log detail. Processing and models spans 2–4 over the same unnamed-model gap.

**Speaks for it:**
- Contracting entity GAL Digital GmbH is published with register court Amtsgericht Gießen, register number HRB 8432, address and managing directors
- A German server location is stated, with Microsoft Azure in Frankfurt and Hetzner in Germany named for hosting
- The privacy policy instructs the AI providers in writing that user inputs may not be stored or used for training
- Log files are retained at most 30 days before deletion or anonymisation, with personal data deleted once its purpose ends
- Subprocessors are listed with locations, with the US services Stripe and Webflow under the Data Privacy Framework and standard contractual clauses

**Held against it:**
- We found no public information naming the models or providers behind the assistant, even on captured pages dedicated to AI models and their providers
- No AI provider appears in the published subprocessor list, which covers hosting, email, cookie consent, shop data, payments and website services
- The no-training instruction is expressly conditional on the functions the AI providers make available
- The captured pricing page shows only the licensing statement 'One license for all users', with no price figures, tiers, usage limits or term
- We found no public information on a data processing agreement covering the assistant itself — the only one described covers the email provider Brevo

**Best for:**
- You prioritise a European legal footing — German contracting entity, stated German hosting on named infrastructure, a published subprocessor list — and will ask the vendor directly about the model layer
- You need a written data-handling baseline — no-storage, no-training instructions to the AI providers and a 30-day cap on log files — before staff use an assistant
- You buy through direct negotiation, so unpublished prices and contract terms are questions for the vendor rather than blockers

**Avoid if:**
- You must compute an annual cost from published figures before contact — ask the vendor: the public pages we read do not show it
- You need an unconditional no-training guarantee — ask the vendor: the public pages we read do not show it
- You require the model provider to appear in the published subprocessor list before go-live — the list covers hosting, email, consent, shop, payment and website services

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Head of IT | The Data Protection Officer | The Automation Lead | The Customer-Service Director | The Works Council Member | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Data use, training & retention | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Models & processing location | 1.5/5 | 1/5 | 2/5 | 1/5 | 1/5 | 1/5 |
| Admin, identity & access controls | 2/5 | 0.5/5 | 2/5 | 2/5 | 0.5/5 | 0.5/5 |
| Integrations, connectors & knowledge | 1/5 | n/r | 1/5 | 1/5 | n/r | n/r |
| Agent capabilities & guardrails | n/r | n/r | n/r | n/r | n/r | n/r |
| European sovereignty | 3/5 | 3/5 | 3/5 | 2.5/5 | 3/5 | 2.5/5 |
| Pricing transparency | 1/5 | 0.5/5 | 1/5 | 1/5 | 0.5/5 | 0.5/5 |
| **Weighted verdict** | **1.5/5** | **1.5/5** | **1.5/5** | **1.5/5** | **1.5/5** | **1.5/5** |

### The judges

- **The Head of IT** (v1.0): Has to roll an AI assistant out to eight hundred staff without a second shadow-IT wave. Wants SSO and SCIM, groups that decide who gets which model, agent and connector, answers that respect SharePoint permissions, audit logs for the SIEM, and a deployment option that is not "trust us".
- **The Data Protection Officer** (v1.0): Signs the DPA and gets asked where a prompt goes. Wants every model provider named as a subprocessor with its region, training excluded for all of them, retention the company controls, and an EU-only switch that also covers agents and connectors — not just the chat window.
- **The Automation Lead** (v1.0): Builds the agents that file tickets, draft offers and chase approvals across the ERP, CRM and wiki. Wants tools and actions with scoped permissions, MCP and an API, approval steps before anything is sent, run logs, and a way to test an agent before the whole company uses it.
- **The Customer-Service Director** (v1.0): Runs a contact centre with forty agents and wants half the routine calls and chats answered by an AI agent. Wants handover to a human with the full context, actions in the order and ticket systems, evaluation before go-live, and a price per conversation the CFO can forecast.
- **The Works Council Member** (v1.0): Has a co-determination right the moment a tool can monitor staff, and an AI assistant logs every prompt. Wants usage reports that can be aggregated or pseudonymised, prompt logging rules set out in writing, a human approving what agents do to colleagues, and no training on staff input.
- **The Skeptic** (v1.0): Has read "European AI" on a wrapper that sends every prompt to a US model, "agents" that are saved prompts, and "we never train on your data" with no word on the model provider behind it. Asks which model answers, where it runs, what it may do unsupervised, and what a thousand seats cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Ownership | Not determined | — | — |
| Data residency | Not determined | — | — |
| Subprocessors | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- DPA available: yes [S6]
- Dsar rights: yes · yes [S6]
- GDPR applicability: yes · yes [S6]
- GDPR ISO 27001: yes · yes [S4]
- Tls ssl: yes [S6]

**Data**
- Deletion policy: yes [S6]
- Log retention days: 30 [S6]
- Retention germany: 10 [S6]

**Hosting**
- Server location: Germany [S4]
- US transfers dpf: EU Data Privacy Framework (adequacy decision 2023-07-10) · Standard Contractual Clauses [S6]

**Legal**
- Address: Hungen · Unter den Linden 26 · Germany · 35410 [S4]
- Controller: info@gal-digital.de · Unter den Linden 26, 35410 Hungen-Obbornhofen, Deutschland · GAL Digital GmbH [S6]
- Copyright notice: nele.ai is a product of GAL Digital GmbH [S4]
- Entity name: GAL Digital GmbH [S4]
- Origin location: Made in Germany, location Hungen [S4]
- Register court: Amtsgericht Gießen [S4]
- Register number: HRB 8432 [S4]
- VAT id: DE298416138 [S4]
- Version date: 2026-10-13 [S6]

**Product**
- AI prompt handling: yes [S6]
- AI server processing: yes [S6]
- Cookies consent manager: yes [S6]
- Licensing model: One license for all users [S4]
- User accounts: yes [S6]

**Subprocessors**
- Azure: Microsoft Azure · IT infrastructure / hosting · Frankfurt [S6]
- Brevo: Sendinblue GmbH · Deutschland · email sending and automation [S6]
- Ccm19: Papoo Software & Media GmbH · Deutschland · cookie consent management [S6]
- Hetzner: Hetzner Online GmbH · Deutschland · IT infrastructure / hosting [S6]
- Pathway solutions: Pathway Solutions GmbH · Deutschland · order/customer/payment data processing from shop systems [S6]
- Stripe: Stripe, Inc. · USA · payment processing [S6]
- Webflow: Webflow, Inc. · USA · website building and hosting [S6]

**Support**
- Chat: yes [S4]

## Questions

### Is nele.ai European?

Yes. whats-best.ai classifies nele.ai as EU-Made.

### Where does nele.ai store data?

The default storage location for customer data is not stated on the vendor’s pages as of 26 Oct 2026. The vendor’s pages mention Germany as hosting location, per [the vendor’s page captured 26 Oct 2026](https://whats-best.ai/evidence/10894).

### Does nele.ai have a free plan?

Not stated on the vendor’s pages as of 26 Oct 2026.

### What are the best alternatives to nele.ai?

As of 28 Oct 2026, the panel rates [Langdock (4/5)](https://whats-best.ai/software/ai-agents/langdock), [Dust (3.5/5)](https://whats-best.ai/software/ai-agents/dust) and [Unique AI (3.5/5)](https://whats-best.ai/software/ai-agents/unique-ai) highest among the other 15 AI Agents & Assistants products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Langdock](https://whats-best.ai/software/ai-agents/langdock) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [nele.ai alternatives](https://whats-best.ai/software/ai-agents/nele-ai/alternatives).

## Head-to-head

- [nele.ai vs Langdock](https://whats-best.ai/compare/langdock-vs-nele-ai.md)

## What this page leaves out

- We could not confirm any pricing information on the vendor’s own pages as captured, so this page shows none rather than a statement we cannot stand behind.
- 84 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 39 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 17 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 16 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 14 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 12 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://www.nele.ai/de (checked 2026-10-26)
- [S2] Data protection and security page: https://www.nele.ai/de/ki-datenschutz (checked 2026-10-26)
- [S3] Pricing page: https://www.nele.ai/de/ki-preise (checked 2026-10-26)
- [S4] Legal notice: https://www.nele.ai/de/impressum (checked 2026-10-26)
- [S5] Terms of service: https://www.nele.ai/de/nutzungsbedingungen (checked 2026-10-26)
- [S6] Privacy policy: https://www.nele.ai/de/datenschutz (checked 2026-10-26)
- [S7] Data use, training & retention — found from sitemap: https://www.nele.ai/en/dpa (checked 2026-10-26)
- [S8] Models & processing location — found from sitemap: https://www.nele.ai/en/functions/useful-information/ai-models/ai-models-at-nele-ai (checked 2026-10-26)
- [S9] Models & processing location — found from sitemap: https://www.nele.ai/en/functions/useful-information/ai-models/providers-and-their-ai-models (checked 2026-10-26)
- [S10] Admin, identity & access controls — found from sitemap: https://www.nele.ai/en/functions/sso-mit-saml-2-0 (checked 2026-10-26)
- [S11] Admin, identity & access controls — found from sitemap: https://www.nele.ai/en/functions/information-for-administrators/knowledge-bases (checked 2026-10-26)
- [S12] Integrations, connectors & knowledge — found from sitemap: https://www.nele.ai/en/functions/useful-information/general/knowledge-bases-rag (checked 2026-10-26)

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Cite as: whats-best.ai, "nele.ai — AI Agents & Assistants", AI panel analysis, as of 2026-10-29. https://whats-best.ai/software/ai-agents/nele-ai

Corrections: https://whats-best.ai/correct/1030?target=page