# Calendly — Appointment Scheduling

Calendly by Calendly, LLC holds a panel rating of 3.5/5 from 6 AI judges (category median 3/5), as of 2026-10-29. Provenance: Rest of world; sovereignty: not determined.

- Vendor: Calendly, LLC (https://calendly.com)
- Category: [Appointment Scheduling](https://whats-best.ai/software/appointment-scheduling.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/appointment-scheduling/calendly
- Alternatives: https://whats-best.ai/software/appointment-scheduling/calendly/alternatives ([markdown](https://whats-best.ai/software/appointment-scheduling/calendly/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-29 · oldest source captured 2026-10-28

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Calendly, LLC
- Headquarters: Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan: Yes, per the vendor’s own page [S3]

## The panel's verdict

The bench scored Calendly, an appointment scheduling tool, tightly: no criterion's scores span more than one point, so the judges split on nothing material. Team scheduling is the strength at 9-10 — round-robin with a configurable distribution method, routing forms that can route on Salesforce ownership, SSO/SAML, SCIM provisioning, an audit log and CSV-exportable distribution statistics. Sovereignty is the low point at 4: the contracting entity is Calendly, LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions, the published subprocessor list names almost exclusively US providers, and we found no public information on EU hosting or an EU contracting entity. Booking experience and calendar and availability score 6-7, integrations and data 7-8, reminders and no-shows 6 — the cancellation policy is displayed but does not restrict cancellations, and we found no public information on no-show fees or waiting lists. Pricing transparency spans 5-6: Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly are published; we found no public information on the Enterprise tier price, SMS credit costs or payment processing fees.

**Speaks for it:**
- Team scheduling scored 9-10, covering round-robin with a configurable distribution method, routing forms including Salesforce lookup routing, SSO with SAML, SCIM provisioning, an audit log and CSV-exportable distribution statistics
- Calendars connect for Google, Office 365/Outlook.com and Exchange with busy-time checking, buffers, minimum notice and per-day, week or month meeting limits, up to six calendars per user on paid plans
- A documented public API with OAuth and personal access tokens, real-time webhooks with a signing key, and named integrations including HubSpot, Salesforce, Dynamics, Marketo, Pardot and Zapier
- Email and text reminders before and after events are available to all users, customizable from the Standard plan, with payment at booking through Stripe or PayPal including a $150 deposit example
- Per-seat pricing is published with a free tier connecting one calendar, Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly, and monthly or yearly billing

**Held against it:**
- Sovereignty scored 4: the contracting entity is Calendly, LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions, the published subprocessor list names almost exclusively US providers (including Twilio for SMS and OpenAI for AI features), and we found no public information on EU hosting or an EU contracting entity
- The data processing agreement states that sensitive personal information and special-category data may not be submitted
- The cancellation policy is displayed but does not restrict cancellations or reschedules, and we found no public information on no-show or late-cancellation fees, waiting lists or card-on-file charges
- We found no public information on iCloud or CalDAV connections, holiday and absence schedules, or rooms and equipment that must also be free
- We found no public price for the Enterprise tier, SMS credits, payment processing fees or the Notetaker and Callie add-on, so a buyer cannot compute a full annual cost from the public pages

**Best for:**
- You run a sales or recruiting team that needs routing forms, round-robin with checkable fairness statistics, centrally managed event types and CRM integrations — team scheduling scored 9-10
- You need to wire bookings into your own tools — the bench scored integrations and data at 7-8 on a documented API, real-time webhooks and CSV exports
- You schedule over Google, Office 365/Outlook.com or Exchange and want buffers, meeting limits and automatic email and text reminders with minimal setup

**Avoid if:**
- You require EU hosting or an EU contracting entity — sovereignty scored 4, the data processing agreement states processing occurs in the United States and other jurisdictions, and the subprocessor list is almost entirely US-based
- Your bookings themselves reveal special-category data, as in medical or legal practices — the data processing agreement states such data may not be submitted
- You depend on enforced no-show protection — ask the vendor: the public pages we read do not show it
- Your scheduling needs rooms or equipment alongside people, or iCloud/CalDAV calendars — only Google, Office 365/Outlook.com and Exchange connections are documented, and we found no public information on resource scheduling

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Practice Owner | The Salon Owner | The Sales Team Lead | The Independent Consultant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Booking page & client experience | 3/5 | 3/5 | 3.5/5 | 3.5/5 | 3/5 | 3/5 |
| Calendar sync & availability rules | 3/5 | 3.5/5 | 3.5/5 | 3/5 | 3/5 | 3.5/5 |
| Team, staff & location scheduling | 4.5/5 | 4.5/5 | 5/5 | 4.5/5 | 4.5/5 | 4.5/5 |
| Reminders, payments & no-show protection | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| Integrations, API & data export | 4/5 | 3.5/5 | 4/5 | 4/5 | 3.5/5 | 4/5 |
| European sovereignty | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Pricing transparency | 3/5 | 2.5/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| **Weighted verdict** | **3/5** | **3/5** | **4/5** | **3/5** | **3/5** | **3/5** |

### The judges

- **The Practice Owner** (v1.0): Runs a physiotherapy practice with six therapists, two treatment rooms that must not be double-booked, and a front desk that spends its mornings on the phone. Wants patients to book and reschedule online, SMS reminders that cut the no-shows, rooms and therapists checked together, and patient data that stays in Europe under a data processing agreement the practice can show.
- **The Salon Owner** (v1.0): Owns two hair and beauty salons with eleven stylists and a Saturday that is booked out by Wednesday. Wants every service with its own duration and price on one booking page, clients who pick their stylist, a deposit for colour appointments, a fee when someone does not show, and a monthly bill that does not grow with every chair.
- **The Sales Team Lead** (v1.0): Leads fourteen account executives in three time zones and gets every demo request from the website. Wants inbound demos routed by company size and region, round-robin that is fair and can be checked, two-way sync with Outlook and Google so nobody is double-booked, a video link in every invite, and the booking written into the CRM before the call starts.
- **The Independent Consultant** (v1.0): Sells coaching sessions and workshop days on her own and books clients from Germany, Austria and Switzerland. Wants a booking page that looks like her own website, payment taken when the session is booked, a buffer after every call, her private calendar respected, reminders she never has to send herself, and a price that makes sense for one person.
- **The Data Protection Officer** (v1.0): Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.
- **The Skeptic** (v1.0): Has seen "free forever" booking pages that put the vendor's logo in front of every client, SMS reminders that turn out to be credits sold separately, round-robin and payments locked in the top tier, and calendar sync that reads far more than free and busy. Reads the price list for what scales per seat, the subprocessor list for where the reminders are sent from, and asks how the bookings get out again.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Audit reports: SOC 2 · ISO 27001 · no more than once annually · 30 [S6]
- CCPA disclosures: yes [S4]
- Certifications: yes · yes · yes · yes · yes [S8]
- Dpf certification: yes · yes · yes [S4]
- Dpf dispute resolution: JAMS · yes [S4]
- Dpf self certified: yes [S6]
- Encryption: TLS 1.2+ · yes [S8]
- Ferpa coppa: yes [S4]
- Frameworks: GDPR · CCPA [S7]
- Ftc jurisdiction: yes [S4]
- GDPR assistance: 32 · 33 · 34 · 35 · 36 [S6]
- GDPR legal bases: yes [S4]
- GDPR representatives: yes · yes [S4]
- Gpc honored: yes [S4]
- ISO 27001: yes [S4]
- Record of processing: yes [S6]
- Scc module: Controller to Processor · 2 [S6]
- Supervisory authority: Irish Data Protection Commission [S6]
- Transfer mechanisms: yes · yes · yes [S4]

**Data**
- Billing storage: yes [S4]
- Breach notification: without undue delay [S6]
- Children: 18 · no [S4]
- Cookies management: yes [S4]
- Deletion effective: immediately [S5]
- Location of processing: United States and other jurisdictions [S6]
- Minors sale: no [S4]
- No sale of scheduled emails: yes [S4]
- Opt out email days: 10 [S4]
- Retention: yes [S4]
- Retention criteria: as long as necessary for purposes, contractual/legal obligations, statute of limitations [S6]
- Return destruction: yes [S6]
- Routing export CSV: yes · yes · yes [S14]
- Sensitive data prohibited: no [S6]

**Hosting**
- Provider: Hosted on a leading cloud infrastructure provider (unnamed) [S8]

**Integrations**
- API surface: Activity Log · Availability · Contacts · Data Compliance · Event Types · Groups · Locations · Notetaker · Organizations · Outgoing Communications · Routing Forms · Scheduled Events · Scheduling Links · Shares · Users · Webhooks [S18]
- Auth method: personal access token bearer auth [S17]
- Auth methods: OAuth 2.0 · Personal Access Token [S18]
- Hubspot forms routing: yes [S14]
- Hubspot lookup routing: yes [S14]
- Invitee details endpoint: GET /scheduled_events/{event_uuid}/invitees/{invitee_uuid} returns name, email, custom question answers [S17]
- Marketo forms routing: yes [S14]
- Mcp available: yes [S18]
- Meeting recap user scope only: user only [S18]
- Pardot forms routing: yes [S14]
- Round robin statistics CSV: yes [S13]
- Routing form scope: organization [S17]
- Routing form scope: organization only [S18]
- Salesforce lookup routing: yes [S14]
- Salesforce routing: yes [S14]
- Scope options: user · organization [S17]
- Separate subscriptions rule: Events with different scopes require separate webhook subscriptions [S18]
- Sms twilio: SMS subject to Twilio AUP, monitored, may be limited per user per month [S5]
- Token scope limits: team members get user scope only; owners/admins can use organization scope [S17]
- Tpa disclaimer: TPA integrations available but not warranted; Calendly disclaims liability for data shared with TPAs [S5]
- Webhook auth scopes: webhooks:write [S18]
- Webhook endpoint: POST https://api.calendly.com/webhook_subscriptions [S17]
- Webhook endpoint: POST · https://api.calendly.com/webhook_subscriptions [S18]
- Webhook events: invitee.created · invitee.canceled · routing_form_submission.created [S17]
- Webhook events: invitee.created · invitee.canceled · invitee_no_show.created · invitee_no_show.deleted · event_type.created · event_type.deleted · event_type.updated · meeting_recap.created · meeting_recap.updated · meeting_recap.deleted · routing_form_su… [S18]
- Webhook realtime: yes [S17]
- Webhook scopes: organization · user · group [S18]
- Webhook signing key: yes [S18]

**Legal**
- Address: 115 E Main St, Ste A1B, Buford, GA 30518 · United States [S6]
- Arbitration class action waiver: yes · yes [S5]
- Copyright: © Copyright Calendly 2026 [S1]
- Eea representative dpo centre: Berlin, Germany · The DPO Centre [S4]
- Effective date: 2026-07-03 [S4]
- Effective date: Customer Terms and Conditions effective date [S5]
- Effective date: 2026-06-01 [S6]
- Entity: Calendly, LLC [S4]
- Entity: Processor · Calendly LLC [S6]
- Min age: 18 [S5]
- UK representative dpo centre: London, EC2M 7PY · The DPO Centre Ltd [S4]
- US address: Calendly, Inc. · 115 E Main St., Ste A1B Buford, GA 30518 USA [S4]
- US operation: United States of America [S5]

**Pricing**
- Account types: Free Account · Limited Access Account · Paid Account [S5]
- Availability note: all plans [S9]
- Basic notifications plans: All paid plans [S16]
- Billing in advance: yes · yes · 30 [S5]
- Billing options: monthly · yearly · 20 [S3]
- Credits: Credits apply to eligible AI Features; non-transferable, no cash value [S5]
- Enterprise notice: yes · 30 [S5]
- Free account inactivity: 6 [S5]
- Free calendar limit: 1 [S11]
- Free tier: yes [S3]
- Non refundable: yes · yes [S5]
- Paid calendar limit: 6 [S11]
- Standard price: 17 · 10 [S3]
- Tax responsibility: yes [S5]
- Teams price: 20 · 16 [S3]

**Product**
- Access controls: yes · yes · yes · yes · yes [S8]
- Add guests after booking: Guests cannot be added to a booked 1:1 directly in Calendly [S10]
- AI assistant callie: Callie AI assistant schedules over email (Beta) [S3]
- Autofill past bookings: name · email · phone · no · yes [S10]
- Availability controls: preferred meeting hours · daily meeting limits · buffers · breaks [S2]
- Basic notifications: Basic notifications provide email and text reminders before and after events [S16]
- Basic notifications availability: All users [S16]
- Basic notifications roles: owners · admins · users [S16]
- Beta services: 0 · yes [S5]
- Booking date range: number of days into the future (calendar or week days) · within a date range · indefinitely into the future [S12]
- Booking page preview: yes [S9]
- Calendar connection: Calendly checks connected calendars for busy times and adds new meetings to them [S11]
- Calendar connections: Google · Outlook · Microsoft Office [S2]
- Cancel reschedule links: Include cancel and reschedule links in email invitations and reminders · yes [S15]
- Cancellation policy: yes [S15]
- Cancellation policy availability: All paid plans · All users [S15]
- Cancellation policy enforcement: Calendly displays the policy but does not enforce or restrict cancellations based on it [S15]
- CRM integrations: HubSpot, Mailchimp, Zapier automations [S3]
- Deposit example: Example client deposit payment [S1]
- Dynamics: Microsoft Dynamics 365 and Power Automate (Enterprise) [S3]
- Embedded colors: customizable embed colors [S3]
- Enterprise audit logs: yes [S8]
- Enterprise domain control: yes [S8]
- Enterprise scheduling: Enterprise adds Salesforce lookup routing, Dynamics, SSO/SAML, domain control, audit log, data deletion API, onboarding, dedicated support [S3]
- Enterprise SCIM: yes [S8]
- Enterprise SSO: yes [S8]
- Event notifications: yes [S9]
- Event type basics required: event name · duration · location · availability · host(s) [S9]
- Event type calendar assignment: no [S11]
- Event type editor purpose: Event type editor creates/updates Event Types, customizes meeting details, sets availability, manages automated notifications [S9]
- Event type permissions: yes · owners · admins · group admins [S9]
- Event types: one-on-one · multi-host · group [S2]

**Subprocessors**
- Aiven: privacy@aiven.io · Aiven · USA · Infrastructure [S7]
- Article metadata: All plans · All users [S7]
- Assembled: privacy@assembled.com · Assembled · USA · User support management [S7]
- Cloudflare: Cloudflare · legal@cloudflare.com · USA · CDN and DDoS mitigation [S7]
- Datadog: privacy@datadoghq.com · Datadog · USA · Infrastructure performance monitoring and business analytics [S7]
- Ehawk: E-HAWK · USA · Netherlands · Malicious actor detection and prevention [S7]
- Elasticsearch: dpo@elastic.co · Elasticsearch · USA · In-app search services [S7]
- Google: Google · USA · Infrastructure and analytics [S7]
- Hex: Hex · USA · Product related data analysis and visualization [S7]
- Intercom: Intercom · USA · Customer support enablement [S7]
- List available: yes [S4]
- List updated: Sub-processor list updated as vendors added/removed; email subscription available [S7]
- List URL: https://calendly.com/help/calendly-sub-processors-gdpr-ccpa [S6]
- Lorisai: privacy@loris.ai · Loris.ai · USA · Customer support tool [S7]
- Montecarlo: privacy@montecarlodata.com · Monte Carlo · USA · Data quality observability [S7]
- Objection rights: yes · 30 [S6]
- Openai: privacy@openai.com · OpenAI · USA · AI features, Notetaker meeting summaries, SMS compliance [S7]
- Purpose: Calendly uses third-party sub-processors to process customer data on its behalf [S7]
- Redis: privacy@redis.com · Redis · USA · Israel · In-memory data storage and caching [S7]
- Sprig: Sprig · USA · Customer feedback tool [S7]
- Temporal: privacy@temporal.io · Temporal Technologies · USA · Background workflows to sync Gmail metadata for contact email threads [S7]
- Twilio: privacy@twilio.com · Twilio · USA · SMS provider and DMARC [S7]
- Upscope: Upscope · USA · UK · Interactive screen sharing for customer support assistance [S7]
- Zendesk: privacy@zendesk.com · Zendesk · USA · Customer service communication tool [S7]

**Support**
- Assistance costs: yes [S6]
- Availability: yes [S9]
- Availability: 24/7 [S11]
- Availability: 24/7 [S15]
- Availability: yes [S13]
- Availability: yes [S16]
- Availability: 24/7 [S12]
- Availability 24 7: yes [S14]
- Channels: chat · ticket · yes [S9]
- Channels: chat · ticket [S13]
- Channels: chat · ticket [S16]
- Channels: chat · ticket · community [S12]
- Community: yes [S13]
- Community: yes [S16]
- Community: yes [S14]
- Data subject request assistance: yes [S6]
- Developer docs: yes [S14]
- Help center: Help center · Learning hub · Contact support · Contact sales [S1]
- Trust center: yes [S8]

58 more facts on the canonical page: https://whats-best.ai/software/appointment-scheduling/calendly

## Questions

### Is Calendly European?

No. whats-best.ai classifies Calendly as Rest of world.

### Where does Calendly store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

### Does Calendly have a free plan?

Yes. Calendly has a free plan, per [the vendor’s page captured 28 Oct 2026](https://whats-best.ai/evidence/11495).

### What are the best alternatives to Calendly?

As of 3 Nov 2026, the panel rates [zeeg (3.5/5)](https://whats-best.ai/software/appointment-scheduling/zeeg), [YouCanBookMe (3.5/5)](https://whats-best.ai/software/appointment-scheduling/youcanbookme) and [SimplyBook.me (3.5/5)](https://whats-best.ai/software/appointment-scheduling/simplybook-me) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [zeeg](https://whats-best.ai/software/appointment-scheduling/zeeg) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Calendly alternatives](https://whats-best.ai/software/appointment-scheduling/calendly/alternatives).

## Head-to-head

- [Calendly vs Cal.com](https://whats-best.ai/compare/cal-com-vs-calendly.md)
- [Calendly vs zeeg](https://whats-best.ai/compare/calendly-vs-zeeg.md)
- [Calendly vs Doodle](https://whats-best.ai/compare/calendly-vs-doodle.md)

## What this page leaves out

- 38 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 12 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 9 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 8 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://calendly.com/ (checked 2026-10-28)
- [S2] Product features: https://calendly.com/scheduling (checked 2026-10-28)
- [S3] Pricing page: https://calendly.com/pricing (checked 2026-10-28)
- [S4] Privacy policy: https://calendly.com/legal/privacy-notice (checked 2026-10-28)
- [S5] Terms of service: https://calendly.com/legal/customer-terms-conditions (checked 2026-10-28)
- [S6] Data processing agreement: https://calendly.com/legal/data-processing-addendum (checked 2026-10-28)
- [S7] Subprocessor list: https://calendly.com/help/calendly-sub-processors-gdpr-ccpa (checked 2026-10-28)
- [S8] Security / trust page: https://calendly.com/security (checked 2026-10-28)
- [S9] Booking page & client experience — found from sitemap: https://calendly.com/help/event-type-editor-overview (checked 2026-10-28)
- [S10] Booking page & client experience — found from sitemap: https://calendly.com/help/advanced-booking-form-features (checked 2026-10-28)
- [S11] Calendar sync & availability rules — found from sitemap: https://calendly.com/help/connect-your-calendar-to-calendly (checked 2026-10-28)
- [S12] Calendar sync & availability rules — found from sitemap: https://calendly.com/help/how-to-fine-tune-your-availability-settings (checked 2026-10-28)
- [S13] Team, staff & location scheduling — found from sitemap: https://calendly.com/help/how-to-set-up-a-team-round-robin-event-type (checked 2026-10-28)
- [S14] Team, staff & location scheduling — found from sitemap: https://calendly.com/help/routing-forms (checked 2026-10-28)
- [S15] Reminders, payments & no-show protection — found from sitemap: https://calendly.com/help/how-to-add-a-cancellation-policy (checked 2026-10-28)
- [S16] Reminders, payments & no-show protection — found from sitemap: https://calendly.com/help/how-to-set-up-basic-notifications (checked 2026-10-28)
- [S17] Integrations, API & data export — found from sitemap: https://developer.calendly.com/docs/api-guides/receive-data-from-scheduled-events-in-real-time-with-webhook-subscriptions (checked 2026-10-28)
- [S18] Integrations, API & data export — found from sitemap: https://developer.calendly.com/api-docs/calendly-api/webhooks/create-webhook-subscription (checked 2026-10-28)

---

Cite as: whats-best.ai, "Calendly — Appointment Scheduling", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/appointment-scheduling/calendly

Corrections: https://whats-best.ai/correct/1095?target=page