# Reservio — Appointment Scheduling

Reservio by Reservio s.r.o. holds a panel rating of 2/5 from 6 AI judges (category median 3/5), as of 2026-11-03. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: Reservio s.r.o. (https://www.reservio.com)
- Category: [Appointment Scheduling](https://whats-best.ai/software/appointment-scheduling.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/appointment-scheduling/reservio
- Alternatives: https://whats-best.ai/software/appointment-scheduling/reservio/alternatives ([markdown](https://whats-best.ai/software/appointment-scheduling/reservio/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-11-03 · oldest source captured 2026-11-03

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Reservio s.r.o.
- Headquarters: Not stated on the vendor’s pages as of 3 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 3 Nov 2026
- Free plan: Yes, per the vendor’s own page [S1]

## The panel's verdict

Reservio, s.r.o. is an appointment-scheduling service judged from captured vendor, terms, privacy and help pages. It scored highest on sovereignty and reminders and no-shows: a named Czech contracting entity, hosting stated in Frankfurt, Prague and Brno, subprocessors published with transfer mechanisms, automated SMS and email notifications, and booking payments through a named processor, Adyen. Booking experience and team scheduling scored a flat 4 — a customizable booking website, individually bookable staff, the business's own terms and privacy policy in the flow — with no public information on client reschedule or cancel links. It was weakest on integrations and data, where the integrations module names no tools and no public information exists on an API, webhooks or export of bookings and client records, and on calendar and availability (3), an in-product calendar with no public information on two-way Google or Microsoft sync. The skeptic's 5 on sovereignty reflected US processors for email and AI and the security page's Privacy Shield citation; pricing transparency scored 3-4, a free plan published but no paid-tier prices.

**Speaks for it:**
- Automated SMS and email appointment notifications aimed at reducing no-shows are stated, with SMS as a separately purchased package.
- Payments linked to bookings run through a named processor (Adyen), with plan payments handled by 2Checkout, which is PCI DSS Level 1 certified.
- Sovereignty scored 5-6: a named Czech entity (Reservio, s.r.o., business ID 29376033), hosting stated in Frankfurt, Prague and Brno on named providers, and transfers covered by adequacy decisions or standard contractual clauses.
- Each staff member carries a book-now action with a location, and coordination of staff and calendars is a stated module.
- A free plan is published ('Free plan forever'), and the booking flow can carry the business's own privacy policy, terms and a marketing-consent prompt.

**Held against it:**
- Integrations and data scored 2-3: the integrations module names no tools, with no public information on an API, webhooks or export of bookings and client records.
- Calendar and availability scored 3: an in-product calendar with no public information on two-way sync with Google or Microsoft, buffers, minimum notice or booking windows.
- No public information on client self-service reschedule or cancel links, custom booking questions, or embedding the booking page on the business's own site.
- No public information on round-robin or automatic assignment, routing by form answers, or admin and staff roles and permissions.
- No public information on deposits, system-enforced cancellation deadlines, no-show fees, waiting lists or configurable reminder timing.

**Best for:**
- You run a salon, studio, class or practice where clients pick a specific person — each staff member is individually bookable with a location shown.
- Cutting no-shows is your main aim: automated SMS and email reminders plus payments linked to bookings through a named processor are documented.
- You want a named European contracting entity with hosting stated in Frankfurt, Prague and Brno and published subprocessors, and can accept US processors for email and AI.
- You want to start on the published free plan and add SMS notification as a purchased premium package.

**Avoid if:**
- Your day depends on two-way sync with Google or Microsoft calendars — the captured pages describe an in-product calendar only.
- You need named integrations, a documented API, webhooks, or a documented export of bookings and client records.
- You need round-robin or automatic assignment, routing by form answers, or admin and staff roles and permissions.
- Your clients must be able to reschedule or cancel on their own without calling.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Practice Owner | The Salon Owner | The Sales Team Lead | The Independent Consultant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Booking page & client experience | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Calendar sync & availability rules | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 |
| Team, staff & location scheduling | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Reminders, payments & no-show protection | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 | 2/5 | 2.5/5 |
| Integrations, API & data export | 1/5 | 1/5 | 1/5 | 1/5 | 1.5/5 | 1/5 |
| European sovereignty | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 2.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **2/5** | **2/5** | **2/5** | **2/5** | **2/5** | **2/5** |

### The judges

- **The Practice Owner** (v1.0): Runs a physiotherapy practice with six therapists, two treatment rooms that must not be double-booked, and a front desk that spends its mornings on the phone. Wants patients to book and reschedule online, SMS reminders that cut the no-shows, rooms and therapists checked together, and patient data that stays in Europe under a data processing agreement the practice can show.
- **The Salon Owner** (v1.0): Owns two hair and beauty salons with eleven stylists and a Saturday that is booked out by Wednesday. Wants every service with its own duration and price on one booking page, clients who pick their stylist, a deposit for colour appointments, a fee when someone does not show, and a monthly bill that does not grow with every chair.
- **The Sales Team Lead** (v1.0): Leads fourteen account executives in three time zones and gets every demo request from the website. Wants inbound demos routed by company size and region, round-robin that is fair and can be checked, two-way sync with Outlook and Google so nobody is double-booked, a video link in every invite, and the booking written into the CRM before the call starts.
- **The Independent Consultant** (v1.0): Sells coaching sessions and workshop days on her own and books clients from Germany, Austria and Switzerland. Wants a booking page that looks like her own website, payment taken when the session is booked, a buffer after every call, her private calendar respected, reminders she never has to send herself, and a price that makes sense for one person.
- **The Data Protection Officer** (v1.0): Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.
- **The Skeptic** (v1.0): Has seen "free forever" booking pages that put the vendor's logo in front of every client, SMS reminders that turn out to be credits sold separately, round-robin and payments locked in the top tier, and calendar sync that reads far more than free and busy. Reads the price list for what scales per seat, the subprocessor list for where the reminders are sent from, and asks how the bookings get out again.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Cookie consent: yes [S3]
- Encryption: yes [S3]
- GDPR: yes [S4]
- Lgpd: yes [S4]
- Marketing opt out: yes [S3]
- No transfer to controllers: no [S3]
- Pci dss: 2Checkout · PCI DSS Level 1 [S4]
- Privacy shield: yes [S4]
- Processor list on request: yes [S3]
- Profiling: no [S3]
- Ssl certificate: yes [S4]
- Ssl labs rating: A+ [S4]
- Supervisory authority: Office for Personal Data Protection (Czech Republic) [S3]
- Third country transfers: EU adequacy decision · standard data protection clauses Article 46(2)(c) GDPR [S3]

**Data**
- Account deletion: yes [S3]
- Backups: daily · yes [S4]
- End user transfer to partners: yes [S3]
- Erasure after termination: no · yes [S2]
- Payment retention: 10 · 3 [S3]
- Pci dss: PCI DSS · yes [S2]
- Special categories: no [S3]
- User retention: Users (controller role) · 10 [S3]

**Hosting**
- Data centers: Frankfurt · Prague · Brno · DigitalOcean · Amazon Web Services · Google Cloud · Nethost [S4]

**Integrations**
- Card data deletion: yes [S2]

**Legal**
- Contractual penalty: 100000 · yes [S2]
- Copyright: Copyright 2012-2026 Reservio [S5]
- Copyright: 2012-2026 · Reservio [S6]
- English prevails: yes [S3]
- Entity: 29376033 · Reservio, s.r.o. · support@reservio.com · Palachovo náměstí 799/5, Starý Lískovec, 625 00 Brno, Czech Republic [S3]
- Entity group: Member of ABUGO Group [S1]
- Jurisdiction penalty delay: 0.5 [S2]
- Language precedence: yes [S2]
- Provider: Palachovo náměstí 799/5, Starý Lískovec, 625 00 Brno, Czech Republic · Reservio, s.r.o. · 293 76 033 [S2]

**Pricing**
- Annual adjustment: Czech inflation rate · 2026-01-01 · yes [S2]
- Auto renewal: yes · yes [S2]
- Contract term: 6 [S2]
- Currency: local currency · USD [S2]
- Free plan: yes [S1]
- Free version: yes [S2]
- Payment methods: credit card · PayPal · bank transfer · others vary by country [S2]
- Refund time limit: 50 [S2]
- Refund window days: 15 · yes [S2]
- Sms no refund: no [S2]
- Termination notice: yes · one month [S2]
- VAT: statutory rate · yes [S2]

**Product**
- Automated messaging: yes [S1]
- Booking website: yes [S1]
- Calendar management: yes [S1]
- Client management: yes [S1]
- Custom privacy policy: yes [S4]
- Custom terms: yes [S4]
- Data retention: yes [S4]
- Encryption: TLS/SSL · 256 [S4]
- Failover: Prague · Brno · Frankfurt [S4]
- Industries: Beauty · Wellness · Fitness & sport · Education · Healthcare · Professional services · Entertainment · Other [S1]
- Integrations: Integrations listed as a product module [S1]
- Location feature: Booking page displays a location ('Lugar') section [S6]
- Marketing consent: yes [S4]
- Marketplace regions: yes · yes [S2]
- Mobile app: yes [S1]
- Monitoring: ELK · Amazon S3 [S4]
- Online booking: yes [S1]
- Opening hours: closed · closed · 08:00–16:00 [S6]
- Password hashing: bcrypt [S4]
- Payment service nature: Payment Processor (Adyen) · yes [S2]
- Payment service thresholds: 1000 · 5000 [S3]
- Payments: yes [S1]
- Platforms: yes · yes · yes [S1]
- Point of sale: yes [S1]
- Service scope: RESERVIO Booking System · Premium Services · RESERVIO Payment Services · Payment Terminal Rental Service · RESERVIO Marketplace [S2]
- Staff booking: Each staff member has a 'Reservar ahora' (book now) action. [S5]
- Step by step guides: yes [S4]
- Team management: yes [S1]
- Terminal rental tiers: Basic · Superior · yes [S2]
- Uptime: 99.9 · yes [S4]
- Vulnerability scanning: Clair · Dependabot [S4]
- Withdrawal grounds: breach of agreement · three end-customer complaints · payment default over 14 days · business suspension · insolvency [S2]

**Subprocessors**
- Adyen: Adyen N.V. · Netherlands · payment processing · 34259528 [S2]
- Adyen: Adyen N.V. · Netherlands · payment service provider [S3]
- Cookie third parties: Microsoft · Intercom · Seznam.cz · Facebook · Google · New Relic · OpenAI [S3]
- Openai: OpenAI, L.L.C. · USA · personal data processor [S3]
- Payments: 2Checkout · online payments [S4]
- Processors on DPA: yes [S3]
- Twilio sendgrid: Twilio Inc. (SendGrid) · USA · Data Privacy Framework [S3]

**Support**
- AI chatbot: Reo · 24/7 · yes · 93 [S1]
- Customer care: yes [S4]
- Footer cta: Businesses can create their own booking website with Reservio [S6]
- Guides: 200 [S1]
- Incident response: 24/7/365 [S4]
- Password reset: yes [S4]
- Response time: 10 [S1]
- Terms change notice: email · 10 · yes [S2]

## Questions

### Is Reservio European?

Not determined: the vendor’s pages as captured do not say where Reservio is based.

### Where does Reservio store data?

Not stated on the vendor’s pages as of 3 Nov 2026.

### Does Reservio have a free plan?

Yes. Reservio has a free plan, per [the vendor’s page captured 3 Nov 2026](https://whats-best.ai/evidence/16866).

### What are the best alternatives to Reservio?

As of 3 Nov 2026, the panel rates [zeeg (3.5/5)](https://whats-best.ai/software/appointment-scheduling/zeeg), [YouCanBookMe (3.5/5)](https://whats-best.ai/software/appointment-scheduling/youcanbookme) and [SimplyBook.me (3.5/5)](https://whats-best.ai/software/appointment-scheduling/simplybook-me) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [zeeg](https://whats-best.ai/software/appointment-scheduling/zeeg) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Reservio alternatives](https://whats-best.ai/software/appointment-scheduling/reservio/alternatives).

## What this page leaves out

- 15 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor page: https://www.reservio.com (checked 2026-11-03)
- [S2] Terms of service — found from the homepage: https://www.reservio.com/terms-and-conditions (checked 2026-11-03)
- [S3] Privacy policy — found from the homepage: https://www.reservio.com/privacy-policy (checked 2026-11-03)
- [S4] Security / trust page — found from the homepage: https://www.reservio.com/features/data-security (checked 2026-11-03)
- [S5] Team, staff & location scheduling — found from sitemap: https://learn.reservio.com/staff (checked 2026-11-03)
- [S6] Team, staff & location scheduling — found from sitemap: https://learn.reservio.com/staff/d70abaae-27bc-47bf-9497-8979a9cdf6a4 (checked 2026-11-03)

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Cite as: whats-best.ai, "Reservio — Appointment Scheduling", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/appointment-scheduling/reservio

Corrections: https://whats-best.ai/correct/1369?target=page