# TIMIFY — Appointment Scheduling

TIMIFY by TerminApp GmbH holds a panel rating of 3.5/5 from 6 AI judges (category median 3/5), as of 2026-10-29. Provenance: EU-Made; sovereignty: not determined.

- Vendor: TerminApp GmbH (https://www.timify.com/de/)
- Category: [Appointment Scheduling](https://whats-best.ai/software/appointment-scheduling.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/appointment-scheduling/timify
- Alternatives: https://whats-best.ai/software/appointment-scheduling/timify/alternatives ([markdown](https://whats-best.ai/software/appointment-scheduling/timify/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-29 · oldest source captured 2026-10-28

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: TerminApp GmbH
- Headquarters: Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan: Yes, per the vendor’s own page [S3]

## The panel's verdict

TIMIFY is online booking and resource scheduling from TerminApp GmbH of Munich, and the bench is clearest about where it is strong: booking experience, scoring 7-8, on a widget that embeds as a snippet or iFrame with WordPress, Joomla and Drupal plugins, self-service reschedule and cancel links in confirmation emails, and bookings arriving from Google, Facebook and Instagram in twelve-plus languages. The weakest scores fall on reminders and no-shows at 5-6, where email reminders sit in the Premium and Enterprise tiers while judges found no public information on SMS reminders, deposits, enforced cancellation deadlines or no-show fees. Sovereignty and pricing transparency land in the same 5-6 band: a German vendor with ISO/IEC 27001:2022 certification and contractual audit rights, while we found no public information on a subprocessor list with locations; tier prices are public — Classic 0,00€, Premium 25,00€ and Enterprise 42,00€ per month excluding VAT in a twelve-month subscription — while Enterprise Plus and add-ons are priced only on request. No criterion's scores span more than a point, so the judges differ in emphasis rather than substance.

**Speaks for it:**
- The booking widget embeds as a snippet or iFrame with plugins for WordPress, Joomla and Drupal, and customers reschedule or cancel themselves from their confirmation email.
- The terms grant free export of customer data at any time and after termination, with the customer named as owner of the data.
- A REST API with over 120 documented endpoints, webhooks with logs and an app marketplace give a genuine integration path.
- TerminApp GmbH of Munich contracts under German law with ISO/IEC 27001:2022 certification and audit rights that include on-site inspection.
- Permissions run to fifteen types with read, write and delete control per area, alongside multi-branch management and SAML single sign-on as an add-on.

**Held against it:**
- Email reminders are the only documented no-show mechanism and sit in Premium and Enterprise, with the free tier carrying confirmations only.
- We found no public information on SMS reminders, deposits, system-enforced cancellation deadlines or no-show fees.
- The vendor's own guides document sync limits — one Office 365 calendar per Microsoft account, event names only inbound, conflicts resolved by hand — and the captured pages give different pictures on Microsoft Exchange.
- Enterprise Plus and all add-ons are priced only on request, the single sign-on add-on's fees are disclosed only to the account manager, and the pages do not state what scales the monthly price.
- We found no public information on a published subprocessor list with locations, and the captured pages do not confirm which hosting region serves a given account, with payments running through Stripe, Chargebee and PayPal on US-headquartered AWS.

**Best for:**
- You run a salon, practice or studio and want customers booking, rescheduling and cancelling themselves through your own website, Google, Facebook or Instagram.
- You manage several locations or brands and need a central booking team plus fine-grained, per-area staff permissions.
- Your compliance file needs a German-registered vendor under German law with ISO/IEC 27001:2022 certification and contractual audit rights.
- You want your data contractually yours, exportable free of charge during and after the contract.

**Avoid if:**
- Your no-show strategy rests on SMS reminders, deposits or enforced cancellation deadlines — the documented mechanism is email reminders, and only on Premium and Enterprise.
- You need automatic round-robin or any-available distribution of bookings — the documented routes are a central booking team or the course planner's auto-assignment.
- You must compute a complete annual price from public pages — ask the vendor: the public pages we read do not show it
- Your procurement review requires a published subprocessor list with locations — ask the vendor: the public pages we read do not show it

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Practice Owner | The Salon Owner | The Sales Team Lead | The Independent Consultant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Booking page & client experience | 4/5 | 4/5 | 3.5/5 | 4/5 | 4/5 | 4/5 |
| Calendar sync & availability rules | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Team, staff & location scheduling | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Reminders, payments & no-show protection | 3/5 | 3/5 | 2.5/5 | 3/5 | 3/5 | 3/5 |
| Integrations, API & data export | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 3/5 | 3/5 | 3/5 | 2.5/5 | 3/5 | 3/5 |
| Pricing transparency | 3/5 | 2.5/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| **Weighted verdict** | **3.5/5** | **3.5/5** | **3/5** | **3.5/5** | **3.5/5** | **3.5/5** |

### The judges

- **The Practice Owner** (v1.0): Runs a physiotherapy practice with six therapists, two treatment rooms that must not be double-booked, and a front desk that spends its mornings on the phone. Wants patients to book and reschedule online, SMS reminders that cut the no-shows, rooms and therapists checked together, and patient data that stays in Europe under a data processing agreement the practice can show.
- **The Salon Owner** (v1.0): Owns two hair and beauty salons with eleven stylists and a Saturday that is booked out by Wednesday. Wants every service with its own duration and price on one booking page, clients who pick their stylist, a deposit for colour appointments, a fee when someone does not show, and a monthly bill that does not grow with every chair.
- **The Sales Team Lead** (v1.0): Leads fourteen account executives in three time zones and gets every demo request from the website. Wants inbound demos routed by company size and region, round-robin that is fair and can be checked, two-way sync with Outlook and Google so nobody is double-booked, a video link in every invite, and the booking written into the CRM before the call starts.
- **The Independent Consultant** (v1.0): Sells coaching sessions and workshop days on her own and books clients from Germany, Austria and Switzerland. Wants a booking page that looks like her own website, payment taken when the session is booked, a buffer after every call, her private calendar respected, reminders she never has to send herself, and a price that makes sense for one person.
- **The Data Protection Officer** (v1.0): Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.
- **The Skeptic** (v1.0): Has seen "free forever" booking pages that put the vendor's logo in front of every client, SMS reminders that turn out to be credits sold separately, round-robin and payments locked in the top tier, and calendar sync that reads far more than free and busy. Reads the price list for what scales per seat, the subprocessor list for where the reminders are sent from, and asks how the bookings get out again.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Audit right: yes · yes [S6]
- Aws standards: 143 · PCI-DSS · HIPAA/HITECH · FedRAMP · GDPR · FIPS 140-2 · NIST 800-171 [S7]
- Bribery act: yes [S6]
- DPA: yes [S6]
- Export control: yes [S6]
- GDPR: yes [S7]
- Insurance: yes [S6]
- ISO 27001: yes · ISO/IEC 27001:2022 [S7]
- Open source no copyleft: yes [S6]
- Pci via partners: Stripe · Chargebee · PayPal [S7]
- Security officer: Dimitar Kokotanekow · Beauftragter für Informationssicherheit [S7]
- Sox: yes [S6]
- Two factor: listed in feature comparison (Terminmanagement) · yes [S3]

**Data**
- Export: yes [S3]
- Ownership export: yes · yes · yes [S6]

**Hosting**
- Data regions: Frankfurt, Deutschland · Sao Paulo, Brasilien · Singapur [S7]
- Provider: AWS · 3 [S7]

**Integrations**
- App management: central app management with logs and statistics [S2]
- Authentication token: generated authentication token [S16]
- Calendar sync: Google · Outlook [S3]
- Open source list: yes · yes · yes [S6]
- Partner program: shared-revenue partner developer program [S2]
- Rest API: Developer Platform add-on with REST API for external developers [S2]
- SSO SAML idp setup: Identifier (Entity ID) · Assertion Consumer Service URL · IdP URL · x.509 Public Certificate · yes [S12]
- Triggers actions list: yes [S16]
- Zapier account required: yes · yes [S16]
- Zapier app: TIMIFY for Zapier connects TIMIFY with other business apps like Google Sheets, Slack and MailChimp to automate processes and sync data [S16]
- Zoom gotomeeting reminders: Zoom · GoToMeeting [S14]

**Legal**
- Assignment restriction: yes [S6]
- Confidentiality duration: 3 [S6]
- Entity: TIMIFY - TerminApp GmbH · SaaS · Balanstr. 73, Gebäude 7, 4. OG, 81541 München, Deutschland [S6]
- Entity name: TerminApp GmbH [S4]
- Jurisdiction: München · Bundesrepublik Deutschland [S6]
- Notice: Impressum · AGB · Datenschutzerklärung [S3]
- Office365 app privacy policy consent: yes [S11]
- Register: Munich, Germany · HRB 199929 [S4]
- Reservation of rights: yes [S6]
- Termination writing: yes [S6]
- VAT id: DE 283872030 [S4]

**Pricing**
- Additional licenses: same fees as initial agreement · yes [S6]
- Annual term: 12 · 12 · 4 [S6]
- Billing options: monthly · yearly [S3]
- Classic price: Basisplan (Kostenlos) · Classic · 0 [S3]
- Enterprise plus price: Enterprise Plus · custom · yes [S3]
- Enterprise price: Enterprise · 42 [S3]
- Increase cancellation right: 5 · 6 [S6]
- Increase rules: once per year · 3 · 12 [S6]
- Monthly term: at term end · 1 · 1 [S6]
- No refund: no · no [S6]
- Payment fee breakdown: 0.5% · 1.4% + 0.25 EUR [S3]
- Plan requirement: Premium · Enterprise [S15]
- Premium price: Premium · 25 [S3]
- Suspension on late payment: yes · yes [S6]

**Product**
- Access control: yes · yes · yes [S7]
- Account id location: TIMIFY account ID found under Account Details [S8]
- Account owner admin: yes [S13]
- Account rights: Account permission grants READ of Details; Billing and Invoices only for Account Owner [S13]
- Additional reminder recipients: 3 [S14]
- Addons: Add-ons ergänzen Standard-Abo-Pläne; Preise auf Anfrage [S3]
- Admin rights: Admin permissions allow READ, WRITE, DELETE same or lower permission level resources [S13]
- Analytics dashboard: Buchungen · Anmeldungen · Stornierungen · Einnahmen · Ressourcen · Kunden · yes [S2]
- Analytics export: Statistics module: access to booking data, revenue, resource capacity, with export [S1]
- API documentation: yes [S17]
- App management: yes [S17]
- App marketplace publishing: yes [S17]
- App reminder period: 5 minutes to 1 day before appointment [S14]
- App reminders combinable: General · Service [S14]
- App secrets workflow: yes [S17]
- Application protection: yes · yes · weekly · yes [S7]
- Apps: Desktop, tablet and mobile apps available [S1]
- Assistant: TIMIFY Assistant virtual assistant (marked NEU/new) for smart automation [S1]
- Assistant capabilities: Assistant auto-reschedules when staff ill, notifies waitlist of earlier slots, automates follow-ups/reminders and recurring appointments [S1]
- Backups: 2 [S7]
- Booking centre access: agents manage appointments without direct access to branch/employee calendars [S2]
- Booking centre addon: ADD-ON · yes [S2]
- Booking centre multi account: multiple accounts per region/brand with selective agent access [S2]
- Booking dependencies: booking dependencies: related staff/equipment/rooms auto-booked with a service [S2]
- Booking history: customer booking history incl. cancellations and group bookings; printable customer lists [S2]
- Booking links qr: Personalized booking links or QR codes for services, resources or teams [S1]
- Booking process: Booking process with communication and automated reminders [S1]
- Booking types: Customer bookings, internal meetings, interview scheduling [S1]
- Booking widget: yes · snippet · iFrame [S2]
- Branch bulk upload: bulk upload of branch accounts [S2]
- Branch manager addon: ADD-ON · yes [S2]
- Buffer times: preparation and follow-up buffer times around appointments [S2]
- Button flexible position: Flexible position allows arbitrary placement, requires additional code snippet and class 'timify-button' [S8]
- Button position options: Fixed position: button always midway down screen on left or right on every page [S8]
- Calendar permissions: read · write · delete [S13]
- Calendar sync: Office365 · Microsoft Exchange · Google Kalender · andere [S2]
- Cancel notification email: Customers stored on an appointment automatically receive a rejection e-mail on cancellation; optional individual message can be attached [S9]
- Classic features: Online-Kalender · Browser access (PC) · Email booking confirmations · Kundenmanagement · Ressourcenmanagement · Buchungs-Widget · Online-Bezahlung · Buchungs-Profil [S3]
- Cms guides location: CMS guides available at Integration → Booking Widget → CMS tab [S8]
- Compliance security module: Compliance and security listed as a differentiator module (details not on page) [S1]
- Countries: 30 [S1]
- Course planner: course planner for courses, workshops, trainings with auto-assignment of staff, rooms, equipment [S2]
- Custom fields: custom customer database fields with widget visibility and required settings [S2]
- Custom permissions individual: no [S13]
- Customer cancel email confirmation: Customer cancel flow requires entering e-mail address; customer then receives a confirmation e-mail and resource is notified by e-mail [S9]
- Customer count: 45000 [S1]
- Customer profiles: customer profiles with photo, notes, tags, files; auto-created via Booking Widget [S2]
- Customer reschedule flow: Customer reschedule reopens the booking widget to pick a new day/time; the resource receives an e-mail about the change [S9]
- Customer self cancel: Customers can cancel or reschedule appointments themselves via the 'Edit/Cancel booking' link in their confirmation e-mail [S9]
- Customer tag conditions: yes [S15]
- Customers permissions: read · write · delete [S13]
- Customizable permission appearance: each permission type can have a colour and icon [S13]
- Customization branding: Customizable booking processes, notifications and software features per brand [S1]
- Deactivating reminders: no [S14]
- Default permission types: three default types: Admin permissions, Custom permissions, Resource Permission Types [S13]
- Demo: yes [S1]
- Desktop app: yes · Windows · Mac · yes · yes [S2]
- Desktop tablet mobile apps: Desktop App · Tablet App · Mobile App [S8]
- Early slot waitlist: Oversees a waitlist and notifies customers of earlier appointment slots [S15]
- Encryption: AES-256 · TLS 1.2+ [S7]
- Endpoints count: 120 [S17]
- Enterprise features: all Premium features · user permissions · booking exports · Intervallbuchungen · Ressourcenkategorien · Ressourcenabhängigkeiten · Kunden- und Buchungs-Tags · Video-Terminbuchung · advanced statistics dashboard · Enterprise Apps [S3]
- Enterprise plus features: all Enterprise features · TIMIFY Filialmanager · custom branding widget · SSO with MS Azure · Access API (Developer Platform) · TIMIFY Q virtual queues · TIMIFY Call Centre · Private Marketplace Apps · custom onboarding · TIMIFY Success Ma… [S3]
- Feature count: >100 [S3]
- Fixed admin permissions: yes [S13]
- Flexible scheduling rules: Own scheduling parameters, appointment rules, flexible time windows [S1]
- Free trial available: Free trial CTA offered; no trial length stated · yes [S1]
- Global management: central multi-location management with global services and settings [S2]
- Google calendar two way sync: Google Calendar sync app syncs Google events and TIMIFY bookings both ways [S10]
- Group booking: online bookable group events with registrations and notifications [S2]
- History permissions: Email Log · Activity log · read [S13]
- Ics attachment: yes [S14]
- Iframe auto open: iFrame displays automatically, no booking button needed [S8]
- Iframe resizing: iFrame height and width adjustable via script parameters [S8]
- Incident response: yes · yes · yes [S7]
- Industries: Industries: retail, finance, real estate, recruiting, sports & fitness, consulting, medical, education, beauty, public sector, optics & acoustics [S1]
- Infrastructure security: yes · yes · yes [S7]
- Integration path: Widget code found at Integration → Booking Widget in account [S8]
- Ip indemnification: yes [S6]
- Ip whitelisting: yes · yes [S7]
- Languages: 12 [S1]
- License grant: non-exclusive, non-transferable, non-sublicensable · term of licence subscription [S6]
- Marketplace apps: yes [S17]
- Marketplace exists: yes [S8]
- Max permission types: 15 [S13]
- Mobile app: yes · Android · iOS [S2]
- Moved booking sync limitation: If a booking is moved in Google Calendar to outside working times, the change does not sync, causing divergence between TIMIFY and Google calendars [S10]
- Multi location timezones: Supports simple appointments and complex multi-location, multi-timezone scenarios [S1]
- No self edit: no [S13]
- Notification settings: Email notifications, customer count limits, quiet hours configurable [S15]

**Support**
- Center: yes [S3]
- Help center: Dedicated support center / help center [S1]
- Help center: TIMIFY Help Center support resource [S9]

88 more facts on the canonical page: https://whats-best.ai/software/appointment-scheduling/timify

## Questions

### Is TIMIFY European?

Yes. whats-best.ai classifies TIMIFY as EU-Made.

### Where does TIMIFY store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

### Does TIMIFY have a free plan?

Yes. TIMIFY has a free plan, per [the vendor’s page captured 28 Oct 2026](https://whats-best.ai/evidence/11651).

### What are the best alternatives to TIMIFY?

As of 3 Nov 2026, the panel rates [zeeg (3.5/5)](https://whats-best.ai/software/appointment-scheduling/zeeg), [YouCanBookMe (3.5/5)](https://whats-best.ai/software/appointment-scheduling/youcanbookme) and [SimplyBook.me (3.5/5)](https://whats-best.ai/software/appointment-scheduling/simplybook-me) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [zeeg](https://whats-best.ai/software/appointment-scheduling/zeeg) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [TIMIFY alternatives](https://whats-best.ai/software/appointment-scheduling/timify/alternatives).

## Head-to-head

- [TIMIFY vs eTermin](https://whats-best.ai/compare/etermin-vs-timify.md)

## What this page leaves out

- 14 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 9 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.timify.com/de/ (checked 2026-10-28)
- [S2] Product features: https://www.timify.com/de/features/ (checked 2026-10-28)
- [S3] Pricing page: https://www.timify.com/de/plans/ (checked 2026-10-28)
- [S4] Legal notice: https://www.timify.com/de/pages/impressum/ (checked 2026-10-28)
- [S5] Privacy policy: https://www.timify.com/de/legal/datenschutz/ (checked 2026-10-28)
- [S6] Terms of service: https://www.timify.com/de/pages/nutzungsbedingungen-fuer-dienstleister/ (checked 2026-10-28)
- [S7] Security / trust page: https://www.timify.com/de/solutions/security/ (checked 2026-10-28)
- [S8] Booking page & client experience — found from sitemap: https://www.timify.com/en/support/3705978-how-to-embed-the-timify-booking-widget-in-your-website-or-cms/ (checked 2026-10-28)
- [S9] Booking page & client experience — found from sitemap: https://www.timify.com/en/support/4123778-reschedule-or-cancel-appointments/ (checked 2026-10-28)
- [S10] Calendar sync & availability rules — found from sitemap: https://www.timify.com/en/support/4028436-the-google-calendar-sync-app-conflict-types-to-watch-out-for/ (checked 2026-10-28)
- [S11] Calendar sync & availability rules — found from sitemap: https://www.timify.com/en/support/3049179-the-microsoft-office-365-calendar-sync-app-how-to-install-and-use-the-app/ (checked 2026-10-28)
- [S12] Team, staff & location scheduling — found from sitemap: https://www.timify.com/en/support/7458857-sso-app/ (checked 2026-10-28)
- [S13] Team, staff & location scheduling — found from sitemap: https://www.timify.com/en/support/3046432-permission-types-manage-your-employees-access-rights/ (checked 2026-10-28)
- [S14] Reminders, payments & no-show protection — found from sitemap: https://www.timify.com/en/support/3037066-email-notifications-and-reminders/ (checked 2026-10-28)
- [S15] Reminders, payments & no-show protection — found from sitemap: https://www.timify.com/en/support/9615209-timify-assistant-early-slot-waitlist/ (checked 2026-10-28)
- [S16] Integrations, API & data export — found from sitemap: https://www.timify.com/en/support/3995539-timify-for-zapier-connect-timify-with-other-business-apps-like-google-sheets-slack-and-mailchimp-to-automate-processes-and-sync-data/ (checked 2026-10-28)
- [S17] Integrations, API & data export — found from sitemap: https://www.timify.com/en/features/developer-platform/ (checked 2026-10-28)

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Cite as: whats-best.ai, "TIMIFY — Appointment Scheduling", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/appointment-scheduling/timify

Corrections: https://whats-best.ai/correct/1089?target=page