# Cloud Telephony (VoIP & Cloud PBX) — software compared by an AI panel As of 6 Nov 2026, the panel rates [Placetel (3.5/5)](https://whats-best.ai/software/cloud-telephony/placetel), [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral) and [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) highest in Cloud Telephony (VoIP & Cloud PBX), out of 14 products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European option is [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) (EU origin, foreign-owned). Of the products whose own pages state a free plan, the panel rates [easybell Cloud-Telefonanlage](https://whats-best.ai/software/cloud-telephony/easybell) highest. Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). - Canonical page: https://whats-best.ai/software/cloud-telephony - Data as of: 2026-11-06 **AI-generated.** Every rating here is the opinion of a panel of AI judges, formed from public evidence against a published rubric — an analysis, not a hands-on test. Listed alphabetically; no placement is for sale. How scores are made: https://whats-best.ai/methodology ## Products | Product | Vendor | Provenance | Panel rating | Sovereignty | Markdown | |---|---|---|---|---|---| | [3CX](https://whats-best.ai/software/cloud-telephony/3cx) | 3CX Ltd. | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/3cx.md) | | [Aircall](https://whats-best.ai/software/cloud-telephony/aircall) | Aircall SAS | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/aircall.md) | | [CloudTalk](https://whats-best.ai/software/cloud-telephony/cloudtalk) | CloudTalk, s.r.o. | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/cloudtalk.md) | | [Dialpad](https://whats-best.ai/software/cloud-telephony/dialpad) | Dialpad, Inc. | Rest of world | 2.5/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/dialpad.md) | | [easybell Cloud-Telefonanlage](https://whats-best.ai/software/cloud-telephony/easybell) | easybell GmbH | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/easybell.md) | | [fonial](https://whats-best.ai/software/cloud-telephony/fonial) | fonial GmbH | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/fonial.md) | | [JustCall](https://whats-best.ai/software/cloud-telephony/justcall) | SaaS Labs US, Inc. | Rest of world | 2.5/5 | 1 of 6 dimensions proven | [md](https://whats-best.ai/software/cloud-telephony/justcall.md) | | [Microsoft Teams Phone](https://whats-best.ai/software/cloud-telephony/microsoft-teams-phone) | Microsoft Corporation | Rest of world | 2/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/microsoft-teams-phone.md) | | [peoplefone](https://whats-best.ai/software/cloud-telephony/peoplefone) | peoplefone GmbH | EU origin, foreign-owned | 2.5/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/peoplefone.md) | | [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) | Gamma Placetel GmbH | EU origin, foreign-owned | 3.5/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/placetel.md) | | [RingCentral RingEX](https://whats-best.ai/software/cloud-telephony/ringcentral) | RingCentral, Inc. | Rest of world | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/ringcentral.md) | | [Ringover](https://whats-best.ai/software/cloud-telephony/ringover) | BJT Partners SAS | EU-Made | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/ringover.md) | | [sipgate](https://whats-best.ai/software/cloud-telephony/sipgate) | sipgate GmbH | EU-Made | 2.5/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/sipgate.md) | | [Zoom Phone](https://whats-best.ai/software/cloud-telephony/zoom-phone) | Zoom Communications, Inc. | Rest of world | 3/5 | not determined | [md](https://whats-best.ai/software/cloud-telephony/zoom-phone.md) | Ratings are out of 5 (the panel's mean, half steps). Sovereignty is scored only when all 6 dimensions (legal entity, hosting location, hosting options, open source, data processing agreement and transfer impact assessment) are proven from the vendor's own pages. ## Head-to-head comparisons - [Placetel vs sipgate](https://whats-best.ai/compare/placetel-vs-sipgate) ([md](https://whats-best.ai/compare/placetel-vs-sipgate.md)): Placetel's means sit higher on calling and routing 7.0 vs 5.3 (four leans, two ties), apps and devices 6.7 vs 4.7 (six leans), contact centre 7.2 vs 5.7 (three leans, three ties), integration and administration 6.8 vs 5.0 (five leans), pricing transparency 6.8 vs 4.7. - [Aircall vs RingCentral RingEX](https://whats-best.ai/compare/aircall-vs-ringcentral) ([md](https://whats-best.ai/compare/aircall-vs-ringcentral.md)): RingCentral RingEX takes the technical rows: six judges lean its way on calling and routing (7.0 to 5.8), apps and devices (5.8 to 4.2) and network and compliance (7.0 to 6.0), with integration and administration close (7.0 to 6.8; one lean, five ties); the contact centre splits the bench, 3 leans to RingEX and 3 ties (8.0 to 7.5). - [Aircall vs CloudTalk](https://whats-best.ai/compare/aircall-vs-cloudtalk) ([md](https://whats-best.ai/compare/aircall-vs-cloudtalk.md)): The computed table splits by criterion and by judge. - [Dialpad vs Ringover](https://whats-best.ai/compare/dialpad-vs-ringover) ([md](https://whats-best.ai/compare/dialpad-vs-ringover.md)): Dialpad leads contact centre (7.8 vs 7.0; 5 judges lean Dialpad, 1 tie), integration and administration (7.0 vs 6.7; 2 lean Dialpad, 4 tie), apps and devices (4.0 vs 3.8; 1 lean Dialpad, 5 tie) and pricing transparency (1.8 vs 0.8; 4 lean Dialpad, 2 tie). ## Questions ### What is the best Cloud Telephony (VoIP & Cloud PBX) software? As of 6 Nov 2026, the panel rates [Placetel (3.5/5)](https://whats-best.ai/software/cloud-telephony/placetel), [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral) and [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) highest of the 14 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The ratings are the AI panel’s opinion, formed from public evidence. Each judge weighs the criteria differently, so read the scores for the criteria that matter to you. ### Which Cloud Telephony (VoIP & Cloud PBX) software is European? As of 6 Nov 2026, 9 of the 14 Cloud Telephony (VoIP & Cloud PBX) products evaluated are European by provenance: [Placetel](https://whats-best.ai/software/cloud-telephony/placetel), [Aircall](https://whats-best.ai/software/cloud-telephony/aircall), [CloudTalk](https://whats-best.ai/software/cloud-telephony/cloudtalk), [easybell Cloud-Telefonanlage](https://whats-best.ai/software/cloud-telephony/easybell), [Ringover](https://whats-best.ai/software/cloud-telephony/ringover), [3CX](https://whats-best.ai/software/cloud-telephony/3cx), [fonial](https://whats-best.ai/software/cloud-telephony/fonial), [sipgate](https://whats-best.ai/software/cloud-telephony/sipgate), and 1 more (see [the full list](https://whats-best.ai/software/cloud-telephony#products)). The highest-rated of them is [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) (EU origin, foreign-owned). ### Which Cloud Telephony (VoIP & Cloud PBX) tools have a free plan? As of 6 Nov 2026, the vendors’ own pages state a free plan for [easybell Cloud-Telefonanlage](https://whats-best.ai/software/cloud-telephony/easybell) and [peoplefone](https://whats-best.ai/software/cloud-telephony/peoplefone). Each product page links the pricing page it was read from. ### How were these Cloud Telephony (VoIP & Cloud PBX) tools evaluated? Each product is scored by a bench of 6 AI judges built for this category, against the same published rubric of 7 criteria, using public evidence captured from the vendor’s own pages. Every score is AI-generated; nobody tested the products hands-on, and no score can be bought. The full method is on the [methodology page](https://whats-best.ai/methodology). ## The bench 6 AI judges built for this category, each versioned and scoring independently; disagreement is printed, not averaged away. - **The Office Manager** (v1.0): Runs the office of a tax advisory firm with twenty-five staff in Hanover, where the old phone box in the server cupboard is being switched off by the carrier. The firm's number has been on every letterhead for thirty years and must not change. Wants the number ported without a gap, a greeting and a queue during the tax deadline weeks, voicemail by email, the desk phones kept, and a monthly bill the partners can read without calling anyone. - **The IT Administrator** (v1.0): IT administrator at a machine builder with 280 staff on three sites in Baden-Württemberg, with production halls on DECT handsets, the office on Microsoft Teams and a service team abroad. Wants desk and DECT phones provisioned without touching each one, Teams calling with the company numbers, users created from Entra ID with single sign-on, an API for the number plan, and an emergency call from a home office that reaches the right control centre. - **The Contact Centre Lead** (v1.0): Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them. - **The Inside Sales Lead** (v1.0): Leads twelve inside sales reps at a B2B software company in Munich who call prospects in Germany, Austria and Switzerland from HubSpot. Wants click-to-call and a power dialer in the CRM, every call and its recording logged on the contact, local numbers in each country, the mobile app showing the company number at trade fairs, and AI notes that a rep can trust before the follow-up email. - **The Data Protection Officer** (v1.0): External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded. - **The Skeptic** (v1.0): Has seen "all calls included" that excluded mobile numbers abroad, a "five-minute setup" followed by six weeks of porting, and an "AI assistant" that sent every recorded call to a model in the US. Asks what porting the numbers back out costs and how long it takes, whether the desk phones still work after leaving, who carries the calls, what the SLA pays when the platform is down — and what the second year costs. --- Cite as: whats-best.ai, "Cloud Telephony (VoIP & Cloud PBX)", AI panel comparison, as of 2026-11-06. https://whats-best.ai/software/cloud-telephony