# Dialpad — Cloud Telephony (VoIP & Cloud PBX) Dialpad by Dialpad, Inc. holds a panel rating of 2.5/5 from 6 AI judges (category median 3/5), as of 2026-11-05. Provenance: Rest of world; sovereignty: not determined. - Vendor: Dialpad, Inc. (https://www.dialpad.com) - Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md) - Provenance (editorial classification): Rest of world - Canonical page: https://whats-best.ai/software/cloud-telephony/dialpad - Alternatives: https://whats-best.ai/software/cloud-telephony/dialpad/alternatives ([markdown](https://whats-best.ai/software/cloud-telephony/dialpad/alternatives.md)) - Data as of: 2026-11-06 · evaluated 2026-11-05 · oldest source captured 2026-11-05 **AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology ## At a glance - Vendor: Dialpad, Inc. - Headquarters: Not stated on the vendor’s pages as of 5 Nov 2026 - Data hosting: Not stated on the vendor’s pages as of 5 Nov 2026 - Free plan: Not stated on the vendor’s pages as of 5 Nov 2026 ## The panel's verdict No written verdict: the summary did not survive our own contradiction check, twice. The scores and sources below are unaffected. ## Scores by judge and criterion Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion. | Criterion | The Office Manager | The IT Administrator | The Contact Centre Lead | The Inside Sales Lead | The Data Protection Officer | The Skeptic | | --- | --- | --- | --- | --- | --- | --- | | Calling, numbers & call routing | 2.5/5 | 2.5/5 | 3/5 | 3/5 | 2/5 | 3/5 | | Apps, desk phones & Microsoft Teams | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | | Call centre, analytics & AI | 4/5 | 4/5 | 3.5/5 | 4/5 | 4/5 | 4/5 | | CRM integration, API & administration | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | | Reliability, call security & telecoms compliance | 3/5 | 2/5 | 3/5 | 2.5/5 | 2.5/5 | 2.5/5 | | European sovereignty | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | | Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r | | **Weighted verdict** | **2.5/5** | **2.5/5** | **3/5** | **3/5** | **2.5/5** | **2.5/5** | ### The judges - **The Office Manager** (v1.0): Runs the office of a tax advisory firm with twenty-five staff in Hanover, where the old phone box in the server cupboard is being switched off by the carrier. The firm's number has been on every letterhead for thirty years and must not change. Wants the number ported without a gap, a greeting and a queue during the tax deadline weeks, voicemail by email, the desk phones kept, and a monthly bill the partners can read without calling anyone. - **The IT Administrator** (v1.0): IT administrator at a machine builder with 280 staff on three sites in Baden-Württemberg, with production halls on DECT handsets, the office on Microsoft Teams and a service team abroad. Wants desk and DECT phones provisioned without touching each one, Teams calling with the company numbers, users created from Entra ID with single sign-on, an API for the number plan, and an emergency call from a home office that reaches the right control centre. - **The Contact Centre Lead** (v1.0): Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them. - **The Inside Sales Lead** (v1.0): Leads twelve inside sales reps at a B2B software company in Munich who call prospects in Germany, Austria and Switzerland from HubSpot. Wants click-to-call and a power dialer in the CRM, every call and its recording logged on the contact, local numbers in each country, the mobile app showing the company number at trade fairs, and AI notes that a rep can trust before the follow-up email. - **The Data Protection Officer** (v1.0): External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded. - **The Skeptic** (v1.0): Has seen "all calls included" that excluded mobile numbers abroad, a "five-minute setup" followed by six weeks of porting, and an "AI assistant" that sent every recorded call to a model in the US. Asks what porting the numbers back out costs and how long it takes, whether the desk phones still work after leaving, who carries the calls, what the SLA pays when the platform is down — and what the second year costs. ## European sovereignty — proven facts Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined. | Dimension | Finding | Points | Source | |---|---|---|---| | Legal entity | Not determined | — | — | | Hosting location | Not determined | — | — | | Hosting options | Not determined | — | — | | Open source | Not determined | — | — | | Data processing agreement | Not determined | — | — | | Transfer impact assessment | Not determined | — | — | ## Key facts Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources). **Compliance** - Certifications: yes · yes · yes [S3] - DPA one click: yes [S7] - Encryption at rest: Google Cloud Platform · AES 256-bit [S7] - SOC 2 HIPAA GDPR: dialpad.com/trust · yes · yes · yes [S4] - SOC 2 type2: yes [S7] - Tls encryption: TLS [S7] - Trust center: yes [S7] - Webrtc encryption: WebRTC · SRTP [S7] **Data** - Export: yes [S7] - Retention: Data retained until deleted; Enterprise customers can set custom retention policies to remove, archive, or anonymize data [S7] - Subject requests: yes [S7] **Integrations** - Bullhorn: Bullhorn recruiting integration; supports multiple Bullhorn instances [S4] - Clio: Clio [S4] - Copper: Copper: logs calls, recordings, transcripts; calling via browser extension; AI recaps and AI CSAT sync [S4] - CRM native: Salesforce · HubSpot · Zendesk · ServiceNow · Zoho CRM · Copper CRM · Outreach [S4] - Custom build: yes · yes [S4] - Hubspot: Make and log calls from HubSpot dashboard; AI call data populates records [S4] - Jobdiva: JobDiva integration via Professional Services for an additional fee [S4] - Named systems: yes · yes · yes · yes · yes · yes · yes · yes [S3] - Outreach: Place and log calls without leaving Outreach [S4] - Productivity: Google Workspace · Microsoft 365 · Microsoft Teams (direct routing) [S4] - Resolve connections: Salesforce · ServiceNow · Zendesk · HubSpot · Google Calendar · Google Workspace · Calendly [S4] - Resolve guardian: Guardian real-time safety layer monitors AI agent activity [S4] - Rippling: Rippling [S4] - Salesforce sync: Salesforce integration syncs with Service Cloud and Sales Cloud; agents can place and receive calls from inside Salesforce [S4] - Servicenow: ServiceNow integration logs calls, notes, and call dispositions to ServiceNow incidents [S4] - SSO: Okta · OneLogin [S4] - SSO SAML SCIM: SAML · SCIM [S7] - Zapier: yes [S4] - Zendesk: Agents place HD calls inside Zendesk; auto-generates tickets for incoming interactions [S4] - Zoho: Inbound and outbound calls logged automatically to matching Zoho record [S4] **Legal** - Copyright entity: 2026 · Dialpad, Inc. [S6] **Pricing** - AI agent credits: credit pool purchase [S6] - AI agent credits billable condition: A conversation is billable only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup. [S6] - AI agent no work no charge: yes [S6] - AI agents conversation based: Conversation-based pricing [S6] - Plan dependent availability: Integration availability and scoping depend on admin configuration and plan [S4] - Trial: 14 [S7] **Product** - A2p compliance docs: yes [S5] - Admin portal: yes [S2] - AI agents description: Agentic AI for voice & digital interactions [S6] - AI automation handoff: yes [S3] - AI csat: yes [S3] - AI features: AI feature set includes AI chatbot for customer service, AI sales assistant, AI CSAT, AI Scorecards, AI Playbooks, AI Recaps, AI Coaching Hub, AI Transcription, AI sales coach, AI Live Coach, AI Live Coach Cards [S2] - AI live coach: yes [S3] - AI virtual agent API: yes [S5] - API key authentication: yes [S5] - Browser calling: yes [S2] - Business text messaging: yes [S2] - Byo carrier: yes [S2] - Byod: yes [S2] - Call analytics: Call center speech analytics and call notes [S2] - Call customization: Custom caller ID, call blocking, custom hold music, call waiting, call screening, call masking, call flip [S2] - Call features: yes [S2] - Call pop: yes [S2] - Call queue routing: yes [S2] - Call recording: yes [S2] - Call recording compliance: Admin-configurable recording compliance, automated prompts, in-call indicators, auto-pause on sensitive data [S7] - Call recording download: yes [S5] - Call routing APIs: yes [S5] - Call tagging: yes [S2] - Company merger: Dialpad and Ada are joining forces [S6] - Conferencing: Conference calling with dial-in, dial-out, room platform, and app [S2] - Connect module: yes [S3] - Conversation intelligence: yes [S2] - Csat surveys: yes [S2] - Cti mini dialer: yes [S5] - Custom ivr types: yes [S5] - Dialer: yes [S3] - Dialpad everywhere: yes [S2] - Dialpad products: Dialpad Resolve · Dialpad Support · Dialpad Sell · Dialpad Connect [S6] - Dialpadgpt: yes [S2] - Digital engagement API: yes [S5] - Dnd: yes [S2] - Document sharing: yes [S2] - Enterprise AI guardrails: yes [S3] - Event subscriptions websocket: yes [S5] - Free trial: yes [S6] - Hd calls: HD conference calls and high-definition phone calls [S2] - International numbers: International phone numbers, international calling and conference calls, IVR system [S2] - Ivr: yes [S2] - Live chat: yes [S2] - Local presence: yes [S2] - Marketplace: yes [S5] - Meeting notes: yes [S2] - Number porting: yes [S2] - Oauth authentication: yes [S5] - Omnichannel context: yes [S3] - Pii redaction: yes [S7] - Pinless calls: yes [S2] - Platform scope: Dialpad's AI platform combines contact center, AI Agents, and business communications in one platform [S2] - Post call automation: yes [S2] - Power dialer: yes [S2] - Powerdialer API: yes [S5] - Product name: Dialpad Support [S3] - Products: Product suite: Dialpad Resolve, Dialpad Support, Dialpad Sell, Dialpad Connect [S2] - Python client library: python · yes [S5] - Recording auto pause: yes [S7] - Recurring meetings: yes [S2] - Resolve AI agents: yes [S3] - Ring options: yes [S2] - Role based access: company · office · department · user [S7] - Sales intelligence: yes [S2] - Screen sharing: yes [S2] - Secure conference: yes [S2] - Sell module: yes [S3] - Setup deployment: Dialpad offers setup and deployment services [S2] - Sms API: yes [S5] - Stats APIs: yes [S5] - Toll free numbers: Toll-free numbers and three-way calling [S2] - Unified platform: Contact center, conversation intelligence, quality management, coaching & assistance and automation in one app [S3] - Video features: Video chat and business video calls [S2] - Voice transcription: yes [S2] - Voicemail drop: yes [S2] - Voicemail features: Visual voicemail, voicemail-to-email, virtual fax [S2] - Wallboards: yes [S2] - Workforce management: yes [S3] - Workforce management: yes [S2] **Support** - Getting help section: yes [S5] - Tech support page: Dialpad offers a tech support feature/resource [S2] ## Questions ### Is Dialpad European? No. whats-best.ai classifies Dialpad as Rest of world. ### Where does Dialpad store data? Not stated on the vendor’s pages as of 5 Nov 2026. ### Does Dialpad have a free plan? Not stated on the vendor’s pages as of 5 Nov 2026. ### What are the best alternatives to Dialpad? As of 6 Nov 2026, the panel rates [Placetel (3.5/5)](https://whats-best.ai/software/cloud-telephony/placetel), [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral) and [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Dialpad alternatives](https://whats-best.ai/software/cloud-telephony/dialpad/alternatives). ## Head-to-head - [Dialpad vs Ringover](https://whats-best.ai/compare/dialpad-vs-ringover.md) ## What this page leaves out - 15 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 3 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 2 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. - 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. - 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown. - The panel’s written verdict is withheld: our own re-read found claims in it that the evidence does not carry, and a second synthesis did not fix them. The scores and the material below are unaffected. ## Sources - [S1] Vendor homepage: https://www.dialpad.com/ (checked 2026-11-05) - [S2] Features page: https://www.dialpad.com/all-features/ (checked 2026-11-05) - [S3] Features page (contact centre): https://www.dialpad.com/ai-contact-center/ (checked 2026-11-05) - [S4] Integrations page: https://www.dialpad.com/features/contact-center-integrations/ (checked 2026-11-05) - [S5] API documentation: https://developers.dialpad.com/docs/welcome (checked 2026-11-05) - [S6] Pricing page: https://www.dialpad.com/pricing/ (checked 2026-11-05) - [S7] Security / trust page: https://www.dialpad.com/trust/ (checked 2026-11-05) --- Cite as: whats-best.ai, "Dialpad — Cloud Telephony (VoIP & Cloud PBX)", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/cloud-telephony/dialpad Corrections: https://whats-best.ai/correct/1541?target=page