# JustCall — Cloud Telephony (VoIP & Cloud PBX)

JustCall by SaaS Labs US, Inc. holds a panel rating of 2.5/5 from 6 AI judges (category median 3/5), as of 2026-11-05. Provenance: Rest of world; sovereignty: 1 of 6 dimensions proven.

- Vendor: SaaS Labs US, Inc. (https://justcall.io)
- Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/cloud-telephony/justcall
- Alternatives: https://whats-best.ai/software/cloud-telephony/justcall/alternatives ([markdown](https://whats-best.ai/software/cloud-telephony/justcall/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-05 · oldest source captured 2026-11-05

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: SaaS Labs US, Inc.
- Headquarters: Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting: Outside the EU by default [S11]
- Free plan: Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price: “Plans from $29/user/month. JustCall AI included on higher tiers.” (vendor’s words) [S2]

## The panel's verdict

JustCall, a cloud telephony platform from SaaS Labs US, Inc. of San Francisco, scored strongest on the contact centre criterion, at 7 to 8, where skills-based routing, queue callback, listen-in and whisper monitoring, five dialer modes and AI transcription are all documented. Integration and administration followed at 6 to 7, resting on 70+ native integrations — including a certified HubSpot app and Salesforce CTI — and a documented REST API with signed webhooks. The weakest marks were sovereignty, at 3 with no spread, where the privacy policy states the service is hosted in the United States, and apps and devices at 3 to 4, where we found no public information on a browser client, automatic provisioning or Microsoft Teams calling. Pricing transparency held at 5: Team, Pro and Pro Plus are public at €30, €50 and €90 per user/month, billed annually, while calling and messaging rates come only on request. The judges scored close together; the flagged split check turned up nothing to report. Emergency calling drew repeated attention: the terms state that no emergency calls of any kind are supported.

**Speaks for it:**
- Contact centre features are documented across skills-based routing, queue callback, listen-in and whisper monitoring, and power, predictive, parallel and preview dialers
- 70+ native integrations include a HubSpot certified app partner and Salesforce CTI, with a documented REST API and SHA256-signed webhooks
- Team, Pro and Pro Plus are priced publicly at €30, €50 and €90 per user/month, billed annually, each with a two-user minimum
- Number porting in and out is documented, and JustCall charges no port-out fee
- ISO 27001:2022, SOC 2 Type 2 and HIPAA compliance with a BAA are stated, alongside a public status page with component monitoring

**Held against it:**
- The terms state that no emergency calls of any kind are supported
- The privacy policy states the service is hosted in the United States, and only Stripe and Google Analytics are named as processors
- Calling and messaging rates are available only on request, and number costs vary from country to country without published figures
- We found no public information on a browser client, automatic device provisioning, or Microsoft Teams calling
- We found no published availability figure or SLA with credits; the Business plan lists an enterprise-grade SLA only

**Best for:**
- You run a sales or support team that needs dialers, queue callback and AI transcripts flowing automatically into HubSpot, Salesforce or Zendesk
- You want published euro pricing and a 14-day trial with no credit card required before committing
- Your team works from desktop and mobile apps rather than managed desk-phone fleets

**Avoid if:**
- You need a phone system that reaches emergency services, since the terms state that no emergency calls of any kind are supported
- Your compliance requirements call for EU data residency, since the privacy policy states the service is hosted in the United States
- You must compute your full calling and messaging costs before signing, since rates are available only on request and number costs vary from country to country

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Office Manager | The IT Administrator | The Contact Centre Lead | The Inside Sales Lead | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Calling, numbers & call routing | 3/5 | 2/5 | 3/5 | 2.5/5 | 3/5 | 3/5 |
| Apps, desk phones & Microsoft Teams | 2/5 | 1.5/5 | 2/5 | 2/5 | 2/5 | 1.5/5 |
| Call centre, analytics & AI | 3.5/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| CRM integration, API & administration | 3/5 | 3/5 | 3.5/5 | 3/5 | 3/5 | 3/5 |
| Reliability, call security & telecoms compliance | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 | 2/5 | 2/5 |
| European sovereignty | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 |
| Pricing transparency | 2.5/5 | 2.5/5 | 2.5/5 | 2.5/5 | 2.5/5 | 2.5/5 |
| **Weighted verdict** | **2.5/5** | **2/5** | **3/5** | **2.5/5** | **2.5/5** | **2.5/5** |

### The judges

- **The Office Manager** (v1.0): Runs the office of a tax advisory firm with twenty-five staff in Hanover, where the old phone box in the server cupboard is being switched off by the carrier. The firm's number has been on every letterhead for thirty years and must not change. Wants the number ported without a gap, a greeting and a queue during the tax deadline weeks, voicemail by email, the desk phones kept, and a monthly bill the partners can read without calling anyone.
- **The IT Administrator** (v1.0): IT administrator at a machine builder with 280 staff on three sites in Baden-Württemberg, with production halls on DECT handsets, the office on Microsoft Teams and a service team abroad. Wants desk and DECT phones provisioned without touching each one, Teams calling with the company numbers, users created from Entra ID with single sign-on, an API for the number plan, and an emergency call from a home office that reaches the right control centre.
- **The Contact Centre Lead** (v1.0): Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them.
- **The Inside Sales Lead** (v1.0): Leads twelve inside sales reps at a B2B software company in Munich who call prospects in Germany, Austria and Switzerland from HubSpot. Wants click-to-call and a power dialer in the CRM, every call and its recording logged on the contact, local numbers in each country, the mobile app showing the company number at trade fairs, and AI notes that a rep can trust before the follow-up email.
- **The Data Protection Officer** (v1.0): External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.
- **The Skeptic** (v1.0): Has seen "all calls included" that excluded mobile numbers abroad, a "five-minute setup" followed by six weeks of porting, and an "AI assistant" that sent every recorded call to a model in the US. Asks what porting the numbers back out costs and how long it takes, whether the desk phones still work after leaving, who carries the calls, what the SLA pays when the platform is down — and what the second year costs.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: 1 of 6 dimensions proven.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Outside the EU | 0/4 | [S11] |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Account verification required: yes [S10]
- Breach notification: yes · 72 [S11]
- Certifications: yes · yes · yes [S2]
- Claims: built-in data privacy, global governance, advanced encryption protocols [S6]
- Confidentiality period: 3 [S10]
- Data security: commercially reasonable administrative, physical, and technical safeguards [S9]
- DPA: EU · UK · certain US states · yes [S9]
- DPA required for EU UK: European Union · United Kingdom · certain States of the United States · yes [S10]
- Encryption: AES 256 · TLS/SSL [S7]
- Encryption: yes · yes · yes [S13]
- Encryption: data privacy · global governance · advanced encryption protocols [S16]
- Encryption: yes · yes · yes [S17]
- Encryption privacy: yes · yes · yes [S3]
- EU representative: IT Governance Europe Limited [S11]
- G2 leader: 2230+ · 20+ [S16]
- G2 reviews: 2,230+ · 20+ [S13]
- GDPR DPA: yes [S7]
- GDPR role: processor · Client or User [S11]
- GDPR transfer: yes [S11]
- Google API policy: yes · no [S11]
- HIPAA baa: yes · yes [S7]
- ISO 27001: ISO 27001:2022 · yes [S7]
- Pentest: yes [S7]
- Security posture: Built-in data privacy, global governance, advanced encryption [S2]
- SOC 2: SOC 2 Type 2 · yes [S7]
- Star registry: CSA STAR Self-Assessment (CAIQ) · Level 1 [S7]
- Third party cookies: strictly necessary/essential · functionality · behaviourally targeted advertising [S11]
- Tls encryption: yes [S11]
- Webhook signature sha256: yes · SHA256 [S18]

**Data**
- Analytics optout: yes [S11]
- Client request response days: 30 [S11]
- Customer data ownership: Customer [S10]
- No sale: no [S11]
- Opt out processing days: 10 [S11]
- Retention: 12 · 6 · 10 [S11]
- Usage data ownership: JustCall · Customer [S9]

**Hosting**
- Provider certifications: AWS · GCP · SOC 2 · ISO 27001 · PCI-DSS · FedRamp [S7]
- Providers: AWS · GCP [S7]
- Region: yes [S11]

**Integrations**
- AI data latency: 15 [S19]
- AI voice agent webhook: yes [S19]
- API type: REST [S5]
- API version: v2.1 [S5]
- API webhooks: yes · yes [S2]
- API webhooks: yes · yes [S4]
- API webhooks: yes [S12]
- API webhooks: yes [S14]
- API webhooks: yes [S13]
- API webhooks: yes [S16]
- API workflows: yes · yes [S6]
- Apollo dialer: integrates with external data sources · Apollo (customer testimonial) [S3]
- Automation connectors: Zapier · Make · Integrately · Pipedream · viaSocket · Appy Pie [S19]
- Bullhorn capability: Staffing and recruiting with call tracking [S4]
- Calendly capability: Calendly bookings, reschedules, and cancellations, synced automatically into JustCall [S4]
- Campaign dashboards: Live campaign dashboards by rep or list [S2]
- Category counts: 36 · 10 · 8 · 15 · 11 · 5 · 14 [S4]
- Check message reply endpoint: yes [S19]
- Company address: 355 Bryant Street, #403 San Francisco California 94107 [S4]
- Count: 100+ [S13]
- Count: CRM · Email · AI workflows · 100+ [S17]
- CRM count: CRM & data integrations · 100+ [S6]
- CRM tools: CRM and productivity tool integrations [S14]
- Cti dialer sdk: yes [S5]
- Custom API webhooks: yes [S19]
- Docs offer: insights · code snippets · practical examples [S5]
- Dropbox capability: Store call recordings in Dropbox [S4]
- Fireflies capability: AI transcription and meeting intelligence [S4]
- Fivetran capability: Sync call data to your data warehouse [S4]
- Freshdesk capability: Auto-create tickets and log call activity [S4]
- Gong capability: Send call recordings to Gong for revenue intelligence [S4]
- Greenhouse capability: Log candidate calls and schedule interviews [S4]
- Highlevel capability: Multi-mode dialers, AI scoring, and SMS campaigns for HighLevel agencies [S4]
- Hubspot: HubSpot integration mentioned in testimonial [S16]
- Hubspot capability: click-to-call · auto-logging · AI call scoring · SMS workflows [S4]
- Hubspot partner status: Certified App Partner [S4]

**Legal**
- Address: 355 Bryant Street, #403 San Francisco California 94107 · JustCall [S6]
- Address: 355 Bryant Street, #403 San Francisco California 94107 [S11]
- Address: 355 Bryant Street, #403 San Francisco California 94107 [S12]
- Address: 355 Bryant Street, #403 San Francisco California 94107 [S13]
- Address: 355 Bryant Street, #403 San Francisco California 94107 [S16]
- Address: 94107 · San Francisco · California · 355 Bryant Street, #403 · USA [S20]
- Breach email notice days: email · in-site notification · 7 [S11]
- Claims window: 1 [S10]
- Confidentiality period: 3 [S9]
- Contracting entity: Delaware · SaaS Labs US, Inc. · 355 Bryant Street, #403 San Francisco CA 94107, United States of America [S9]
- Copyright: ©2016-2026 JustCall. All Rights Reserved [S12]
- Documents listed: Terms And Conditions · Fair Usage Policy · Privacy Policy · Integration Partner Program Agreement · Applicant Privacy Notice · Cookie Notice · Refund Policy · Responsible Disclosure Policy · GDPR Compliance · JustCall Referral Program Terms [S9]
- Entity name: SaaS Labs US, Inc [S11]
- Liability cap: amounts paid in prior 12 months [S9]
- Previous version applicability: 2023-08-01 [S10]
- Terms effective date: 2023-09-25 [S9]
- Terms previous version: 2023-08-01 [S9]
- Trademark opt out contact: legal@saaslabs.co · opt out of use of customer name/logo/trademark in marketing [S9]

**Pricing**
- Acceleration clause: yes · 30 [S10]
- Annual savings: monthly · annually · 29 [S6]
- Billing options: yes · yes [S9]
- Billing periods: monthly · annual [S10]
- Business quote only: Business · request a quote · yes · 10 [S6]
- Calling billing increment: all outbound calls with answer supervision incur minimum 1 minute · full-minute increments · 1 [S10]
- Calling billing increment: full minute · 1 [S9]
- Credits expiration: yes · no [S10]
- Credits expiry on termination: no · yes [S9]
- Credits prepaid: yes · yes · no [S10]
- Credits prepaid: no · yes [S9]
- Free trial: 14 · yes [S11]
- Free trial duration: USD · 14 · 5 [S10]
- Free trial duration days: 14 · 2 [S9]
- Free trial liability cap: 100 [S10]
- Free trial liability cap usd: 100 [S9]
- Late fee: 1.5 [S10]
- Late fee: 1.5 [S9]
- Messaging billing increment: segments · 160 [S10]
- Number costs fixed: fixed cost charged on procurement · varies by country [S10]
- Payment processor: Stripe [S10]
- Port in fee possible: possible, varies by type and region [S10]
- Port out fee: yes · 0 [S9]
- Porting in fee: yes · yes [S9]
- Pro plus price: Pro Plus · 2 · 90 [S6]
- Pro price: Pro · 2 · 50 [S6]
- Refund policy: yes · no [S10]
- Refund policy: in advance · no [S9]
- Removed licenses no refund: no [S10]
- Starting price: USD · higher tiers only · 29 [S2]
- Taxes excluded: no [S10]
- Taxes excluded: no · yes [S9]
- Team price: Team · 2 · 30 [S6]
- Transcription overage rate: per agent account/seat, combined for organization · 0.025 [S6]
- Trial: Free trial; 14 days of JustCall AI included [S2]

**Product**
- Advanced analytics: yes [S3]
- Agent assist: Live call guidance from playbooks [S2]
- Agent retry: Available agents get a second ring if they miss the first call [S12]
- AI agent assist: AI Agent Assist [S13]
- AI call scoring: Scoring against custom rubric with outlier flags [S2]
- AI call scoring: AI Call Scoring [S13]
- AI call scoring: Score how well each routed call was handled [S16]
- AI call transcription: AI Call Transcription [S13]
- AI coaching: yes [S3]
- AI coaching: AI scores 100% of calls, replaces random QA [S2]
- AI coaching: AI Coaching [S13]
- AI coaching: AI Coaching from call insights [S17]
- AI coaching workflow: Automatic AI scoring with rubric output for managers, private coaching notes for reps [S2]
- AI review assist addon: AI Review Assist · add-on · yes [S6]
- AI transcription: Transcription and summaries with speaker labels [S2]
- AI transcription summary: AI-powered call transcription summaries with key points per call [S17]
- AI voice agent: AI Voice Agent handles routine inbound call questions [S13]
- AI voice agent addon: AI Voice Agent · add-on · yes [S6]
- AI voice agent parallel: yes · yes [S3]
- AI voice agent queue: AI Voice Agent answers questions and books appointments when no agent is available [S12]
- Analytics metrics: call volume · answer rates · missed calls · average call duration · performance trends [S16]
- API webhooks: yes · yes [S3]
- API webhooks: yes [S11]
- Argentina capabilities: 3 Business Days · Local · Toll-free · Argentina · Calling [S21]
- Australia mobile capabilities: Mobile · 3 Business Days · Australia · Calling · SMS [S21]
- Authentication: yes · yes [S7]
- Auto text reply: Automatic text sent from the dialed number after missed call [S12]
- Auto transcription: yes [S14]
- Automatic notes: automatic CRM note-taking after calls [S17]
- Backup: yes [S7]
- Bulk sms: Broadcast SMS/MMS campaigns with opt-out tracking [S2]
- Business features: unlimited calling & SMS, SSO, enterprise SLA, HIPAA/GDPR compliance, personalized onboarding, real-time agent assist, script compliance, dedicated phone support line, maximum API rate limits [S6]
- Business number: Dedicated numbers per team, department, or campaign [S2]
- Call analytics: Team-level call analytics reports [S2]
- Call distribution: Distribution by load, skill, or round-robin [S2]

**Subprocessors**
- Google analytics: Google Analytics · site analytics [S11]
- Stripe pci: yes · Stripe, Inc [S11]

**Support**
- API help email: help@justcall.io [S19]
- Demo call: 30-minute product demo walkthrough available [S16]
- Rate limits documented: yes · yes [S5]
- Standard included: yes [S9]
- Standard support: standard support services · no · yes [S10]
- Status page: yes [S5]
- Trust center: yes [S7]
- Trust center: Security and Compliance page available [S14]

191 more facts on the canonical page: https://whats-best.ai/software/cloud-telephony/justcall

## Questions

### Is JustCall European?

No. whats-best.ai classifies JustCall as Rest of world.

### Where does JustCall store data?

JustCall stores customer data outside the EU by default, per [the vendor’s page captured 5 Nov 2026](https://whats-best.ai/evidence/18067).

### Does JustCall have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

### What are the best alternatives to JustCall?

As of 6 Nov 2026, the panel rates [Placetel (3.5/5)](https://whats-best.ai/software/cloud-telephony/placetel), [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral) and [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [JustCall alternatives](https://whats-best.ai/software/cloud-telephony/justcall/alternatives).

## What this page leaves out

- 24 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://justcall.io/ (checked 2026-11-05)
- [S2] Features page: https://justcall.io/features/ (checked 2026-11-05)
- [S3] Features page (call-centre software): https://justcall.io/solution/call-center-software/ (checked 2026-11-05)
- [S4] Integrations page: https://justcall.io/integration/ (checked 2026-11-05)
- [S5] API documentation: https://developer.justcall.io/docs/overview (checked 2026-11-05)
- [S6] Pricing page: https://justcall.io/pricing/ (checked 2026-11-05)
- [S7] Security / trust page: https://justcall.io/security-and-compliance/ (checked 2026-11-05)
- [S8] Public status page: https://status.justcall.io/ (checked 2026-11-05)
- [S9] Legal documents: https://justcall.io/legal/ (checked 2026-11-05)
- [S10] Terms of service (names the operating company): https://justcall.io/terms-and-conditions/ (checked 2026-11-05)
- [S11] Privacy policy: https://justcall.io/privacy-policy/ (checked 2026-11-05)
- [S12] Calling, numbers & call routing — found from sitemap: https://justcall.io/product/call-queue/ (checked 2026-11-05)
- [S13] Calling, numbers & call routing — found from sitemap: https://justcall.io/product/ivr-call-menu/ (checked 2026-11-05)
- [S14] Apps, desk phones & Microsoft Teams — found from sitemap: https://justcall.io/product/mobile-desktop-app/ (checked 2026-11-05)
- [S15] Apps, desk phones & Microsoft Teams — found from sitemap: https://help.justcall.io/en/articles/2547181-connect-your-yealink-device (checked 2026-11-05)
- [S16] Call centre, analytics & AI — found from sitemap: https://justcall.io/product/call-center-analytics/ (checked 2026-11-05)
- [S17] Call centre, analytics & AI — found from sitemap: https://justcall.io/product/ai-call-transcription-summary/ (checked 2026-11-05)
- [S18] CRM integration, API & administration — found from sitemap: https://developer.justcall.io/docs/webhook-events (checked 2026-11-05)
- [S19] CRM integration, API & administration — found from sitemap: https://help.justcall.io/en/articles/9891572-build-integration-with-justcall-using-apis-and-webhooks (checked 2026-11-05)
- [S20] Reliability, call security & telecoms compliance — found from sitemap: https://justcall.io/security/hall-of-fame/ (checked 2026-11-05)
- [S21] Reliability, call security & telecoms compliance — found from sitemap: https://help.justcall.io/en/articles/8607664-phone-numbers-availability-requirements (checked 2026-11-05)

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Cite as: whats-best.ai, "JustCall — Cloud Telephony (VoIP & Cloud PBX)", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/cloud-telephony/justcall

Corrections: https://whats-best.ai/correct/1544?target=page