# Placetel — Cloud Telephony (VoIP & Cloud PBX)

Placetel by Gamma Placetel GmbH holds a panel rating of 3.5/5 from 6 AI judges (category median 3/5), as of 2026-11-05. Provenance: EU origin, foreign-owned; sovereignty: not determined.

- Vendor: Gamma Placetel GmbH (https://www.placetel.de)
- Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md)
- Provenance (editorial classification): EU origin, foreign-owned
- Canonical page: https://whats-best.ai/software/cloud-telephony/placetel
- Alternatives: https://whats-best.ai/software/cloud-telephony/placetel/alternatives ([markdown](https://whats-best.ai/software/cloud-telephony/placetel/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-05 · oldest source captured 2026-11-05

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Gamma Placetel GmbH
- Headquarters: Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting: Default not stated; pages mention the EU [S21]
- Free plan: Not stated on the vendor’s pages as of 5 Nov 2026
- Starting price: “ab 6,90 € mtl. pro Nutzer” (vendor’s words) [S2]

## The panel's verdict

Placetel is a cloud telephone system — cloud PBX, call centre and SIP trunking — from Gamma Placetel GmbH of Cologne, running on Cisco technology in the backend. The bench scores it strongest on calling and routing, uniform at 7, and on contact centre at 7-8, the 8 being the highest single score in the results: numbers from all 5,200 German area networks and over 40 countries, free porting of single numbers and blocks with the vendor handling correspondence with the old provider, skill-based queues with supervisor monitor, coach and barge-in, live KPI dashboards, and an AI voicebot writing structured data into the CRM. Sovereignty is the weak end and the widest spread at 5-7: the pages state servers run exclusively in Europe and a data processing agreement is downloadable, but no rationale found a published subprocessor list, a named hosting infrastructure, or the ownership behind the Cologne entity. Apps and devices, integration and administration, network and compliance, and pricing transparency sit at 6-7; the pricing gaps are device prices, VAT treatment and the call-centre module price.

**Speaks for it:**
- Numbers from all 5,200 German area networks and over 40 countries, with free porting of single numbers and blocks handled by the vendor.
- Skill- and priority-based queues with agent statuses, supervisor monitor, coach and barge-in, callback in queue, and a live KPI dashboard with deep-dive reports.
- Three plans priced publicly per user — Essentials ab 6,90 €, Business ab 9,90 €, Enterprise ab 14,90 € pro Nutzer/Monat, minimum two users and five on Enterprise — with free activation, free porting and a 30-day trial requiring no payment data.
- A documented REST API covering numbers, users, routing and call records, plus an AppStore with HubSpot, Salesforce, Zendesk and DATEV integrations and screen pops.
- Stated 99,99 % availability with redundant data centres in Germany and Europe, automatic failover within seconds, TLS 1.2 and SRTP, ISO 27001 for the platform and SOC 2 Type II among the data-centre certifications.

**Held against it:**
- We found no public information on a subprocessor list, the hosting infrastructure, or the ownership behind the Cologne contracting entity.
- We found no public information on emergency calls (110/112) with a registered caller location, or on porting timelines.
- We found no public information on retention periods for recordings, consent announcements, or what the 99,99 % availability pays out when the platform is down.
- We found no public information on device prices, VAT treatment or the call-centre module price, so the real annual cost is not fully computable from public pages.
- The captured pages give different figures for the maximum agents per queue, one saying 500 and another 50, and for Microsoft Teams telephony, described both as free in the Webex packages and priced at ab 6,90 € mtl. pro Nutzer.

**Best for:**
- You are a German business that must keep its existing numbers — porting of single numbers and blocks is free, with the vendor handling the correspondence with the old provider.
- You run an inbound team and need skill-based queues, supervisor coaching and a live dashboard — contact centre scored 7-8, including the highest single score in the results.
- Your team works in HubSpot, Salesforce, Zendesk or DATEV and wants screen pops and a documented REST API next to the phone system.
- You administer several sites and need numbers from every German area network with multi-site administration.

**Avoid if:**
- Your compliance sign-off requires a published subprocessor list and named hosting — ask the vendor: the public pages we read do not show it
- You must document emergency calls (110/112) with a registered caller location for home-office staff — we found no public information on this, and the IT administrator named it the open point for remote staff.
- You need a stated retention period for call recordings before enabling recording — we found no public information, and the data protection judge wrote that without one, recording in a medical practice cannot be approved.
- You must compute the full annual cost, including devices and VAT, before signing — we found no public information on device prices, VAT treatment or the call-centre module price.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Office Manager | The IT Administrator | The Contact Centre Lead | The Inside Sales Lead | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Calling, numbers & call routing | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Apps, desk phones & Microsoft Teams | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3/5 |
| Call centre, analytics & AI | 3.5/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| CRM integration, API & administration | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Reliability, call security & telecoms compliance | 3/5 | 3/5 | 3.5/5 | 3/5 | 3.5/5 | 3/5 |
| European sovereignty | 3/5 | 3.5/5 | 3/5 | 3/5 | 3/5 | 2.5/5 |
| Pricing transparency | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| **Weighted verdict** | **3/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3/5** |

### The judges

- **The Office Manager** (v1.0): Runs the office of a tax advisory firm with twenty-five staff in Hanover, where the old phone box in the server cupboard is being switched off by the carrier. The firm's number has been on every letterhead for thirty years and must not change. Wants the number ported without a gap, a greeting and a queue during the tax deadline weeks, voicemail by email, the desk phones kept, and a monthly bill the partners can read without calling anyone.
- **The IT Administrator** (v1.0): IT administrator at a machine builder with 280 staff on three sites in Baden-Württemberg, with production halls on DECT handsets, the office on Microsoft Teams and a service team abroad. Wants desk and DECT phones provisioned without touching each one, Teams calling with the company numbers, users created from Entra ID with single sign-on, an API for the number plan, and an emergency call from a home office that reaches the right control centre.
- **The Contact Centre Lead** (v1.0): Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them.
- **The Inside Sales Lead** (v1.0): Leads twelve inside sales reps at a B2B software company in Munich who call prospects in Germany, Austria and Switzerland from HubSpot. Wants click-to-call and a power dialer in the CRM, every call and its recording logged on the contact, local numbers in each country, the mobile app showing the company number at trade fairs, and AI notes that a rep can trust before the follow-up email.
- **The Data Protection Officer** (v1.0): External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.
- **The Skeptic** (v1.0): Has seen "all calls included" that excluded mobile numbers abroad, a "five-minute setup" followed by six weeks of porting, and an "AI assistant" that sent every recorded call to a model in the US. Asks what porting the numbers back out costs and how long it takes, whether the desk phones still work after leaving, who carries the calls, what the SLA pays when the platform is down — and what the second year costs.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Additional standards: GDPR · HIPAA · EU Standard Contractual Clauses [S25]
- Availability SLA: EU · 99.99 [S11]
- Data protection policy: yes [S15]
- Datacenter certifications: datacenters · ISO 27001 · ISO 27017 · ISO 27018 · ISO 27701 · ISO 9001 · SOC 1 Type II · SOC 2 Type II [S25]
- DPA available: yes · yes [S15]
- Encryption: yes · yes [S2]
- Encryption protocols: TLS · SRTP · Cisco [S25]
- GDPR: GDPR + BDSG n.F. [S14]
- GDPR: yes [S21]
- GDPR redundant hosting: yes · yes · 99.99 [S5]
- ISO 27001: yes [S25]
- Privacy pdf: yes [S14]
- Regulated industries: Finanzdienstleistungen · Versicherungen · Gesundheitswesen [S21]
- Server location EU: yes · yes [S25]
- Telecom secrecy: yes [S14]
- Tom annex: yes [S15]
- Tom document: yes [S9]
- Uptime: 99.99 [S2]

**Hosting**
- EU datacenters: EU · yes · ISO 27001 · ISO 9001 [S2]
- EU datacenters: yes · EU [S26]
- Locations: Germany and Europe, multiple redundant datacenters [S25]
- Region: EU · yes [S21]
- SLA availability: 99.99 [S25]
- Technology partner: Cisco [S2]

**Integrations**
- API: Placetel API · yes [S6]
- API: yes [S10]
- Call control notify API: Anrufsteuerung und Event-Benachrichtigungen an eigenen Webserver · yes [S7]
- Cisco cti: Steuerung von CISCO Hardphones über die REST API · yes [S7]
- Count: 2500 [S21]
- Developer guidelines: Developer- und Design-Guidelines für standardisierten Veröffentlichungsprozess [S7]
- Named: HubSpot · Salesforce · Pipedrive · yes [S2]
- Named: Salesforce · HubSpot · Zendesk · Freshdesk [S21]
- Rest API: Konfiguration von Nummer, Mitarbeitern, VoIP Zielen und Routing. Abrufen von Nutzerdaten, Nachrichten und EVN. · yes [S7]
- Rest cti use case: Telefonanlagen-Funktionen in beliebige Systeme einbindbar, z.B. Anrufer-Informationen in CRM [S7]
- Webex documentation: Webex für Placetel Dokumentation verfügbar [S7]

**Legal**
- Address: 50677 · Köln · Lothringer Straße 56 [S12]
- Agb download: yes [S13]
- Company: Gamma Placetel GmbH [S5]
- DPA available: yes [S9]
- DPA available: yes [S14]
- DPA entity: Gamma Placetel GmbH [S15]
- DPA reference: Vertrag zur Auftragsverarbeitung im Rechtliches-Bereich verlinkt [S12]
- Entity: Gamma Placetel GmbH [S3]
- Entity: Gamma Placetel GmbH [S2]
- Entity: Gamma Placetel GmbH [S4]
- Entity: Gamma Placetel GmbH [S7]
- Entity: Gamma Placetel GmbH [S9]
- Entity: Gamma / Placetel GmbH [S10]
- Entity: Gamma Placetel GmbH [S13]
- Entity: Gamma Placetel GmbH [S8]
- Entity: Gamma Placetel GmbH · Lothringer Straße 56, 50677 Köln [S14]
- Entity: Gamma Placetel GmbH [S11]
- Entity: Gamma Placetel GmbH [S16]
- Entity: Gamma Placetel GmbH [S18]
- Entity: Gamma Placetel GmbH [S20]
- Entity: Gamma Placetel GmbH [S25]
- Entity: Gamma Placetel GmbH [S21]
- Entity name: Gamma Placetel GmbH [S12]
- Impressum available: yes [S14]
- Other documents: Allgemeine Geschäftsbedingungen · Besondere Geschäftsbedingungen · Datenschutzerklärung und Fernmeldegeheimnis · Leistungsbeschreibung [S15]
- Registration: Amtsgericht Düsseldorf · HRB 80257 [S12]
- Related documents: Besondere Geschäftsbedingungen · Datenschutzerklärung und Fernmeldegeheimnis · Leistungsbeschreibung · Vertrag zur Auftragsverarbeitung · yes [S13]
- Supervisory authority: Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen · Tulpenfeld 4, 53113 Bonn [S12]
- Tom annex: yes [S13]
- Tom annex: yes [S14]
- VAT id: DE312984534 [S12]

**Pricing**
- Activation fee: 0 [S8]
- AI addon: optional, 1 month free · optional, 6 months free · optional, 1 month free [S8]
- AI callcenter price: unbegrenzt viele parallele KI-Anrufe; beliebig viele KI-Telefonassistenten; Call-Center Dashboard; DSGVO-konform, Hosting in EU · EUR · 69 · 750 [S21]
- Business: per user per month · 2 · 9.9 [S8]
- Call center extended: optional add-on [S8]
- Call rates: 9.9 · 1 · 1.9 · yes [S8]
- Contract terms: 1 · 24 [S8]
- Enterprise: per user per month · 5 · 14.9 [S8]
- Entry price: per user · month · 6.9 [S20]
- Essentials: per user per month · 2 · 6.9 [S8]
- Free trial: yes · 30 · no [S4]
- Internal calls free: yes [S8]
- Livechat addon: 69 · 700 [S8]
- Ms teams price: per user per month · 6.9 [S8]
- No contract binding: no · no [S5]
- Number porting free: yes [S8]
- Placetel mobile price: per SIM card per month · 9.9 [S8]
- Price list available: yes [S5]
- Price list documents: 6 · Webex für Placetel · Placetel Mobile · Placetel Profi · 0800 Servicerufnummern · Internationale Rufnummern · Placetel AI [S9]
- Price lists available: download · yes [S9]
- Promo AI: 1 [S8]
- Starting price: 6.9 [S2]
- Starting price: EUR · 6.9 [S4]
- Tapi addon: 5.9 [S8]
- Trial: yes · 30 · no [S2]
- Trial: 0 · 30 [S5]
- Trial: 30 · yes · no [S20]
- Trial credit: 1 [S5]
- Trial no payment data: yes · no [S5]
- Trial numbers: 3 [S5]
- Voice channel price: 1 [S5]
- Whatsapp addon: 69 · 700 [S8]

**Product**
- Administration: yes · Control Hub [S2]
- Advanced features: Besetzlampenfelder · Executive Assistant (ChefSek) · Elektronisches Fax [S3]
- Agent app controls: Agents manage queue sign-in/sign-out and statuses via desktop app [S4]
- Agent desktop client: yes · yes · yes · yes [S19]
- AI: yes [S10]
- AI agent knowledge base answers: KI-Agent answers customer questions automatically based on the customer's knowledge base, from FAQs to complex issues, or forwards to the team [S22]
- AI assistant: real-time call summaries · action points · yes [S4]
- AI outbound campaigns: Professional plan [S8]
- AI summary transcription: yes · yes [S2]
- All plans include: desktop · mobile · browser · yes · 1 [S8]
- API compatibility: Placetel Profi [S23]
- API purchase channel: Placetel AppStore [S23]
- App cost: free in all packages (Essentials, Business, Enterprise) · yes [S19]
- App devices: iOS · Android · Windows · Mac OS · Linux · yes [S19]
- App included free: yes [S2]
- App platforms: iOS · Android · Windows · Mac · Linux [S2]
- Apps free: yes · smartphone · laptop · pc [S20]
- Apps launched: 25+ [S7]
- Appstore exists: yes · 30000 [S7]
- Area code check: yes [S5]
- Auto attendant description: Auto Attendant routes incoming calls via caller DTMF input (IVR) to person or department; callers can queue until an agent is free [S18]
- Auto provisioning: enter device MAC address · yes [S20]
- Automated callcenter: KI-Telefonassistent beantwortet Anrufe 24/7, entlastet Team, leitet komplexe Anliegen an Agenten weiter [S21]
- Availability: alle Systeme (all systems) [S23]
- Availability: 24/7 Erreichbarkeit inkl. Feiertage und nachts [S21]
- Availability in all packages: Essentials · Business · Enterprise · yes [S25]
- Barge in coaching: yes [S4]
- Basic features: Halten · Makeln · Weiterleiten · Clip-no Screening · Gesprächsweiterleitung · Telefonansagen [S3]
- Blf: yes · yes [S2]
- Browser participation: yes · no [S19]
- Business AI included: yes · yes · yes [S8]
- Business features: yes · MS Teams · HubSpot · Salesforce · DATEV [S8]
- Business optional modules: Meetings & Messaging · Call-Center-Modul · Mobilfunk [S8]
- Business support: phone · email [S8]
- Call back: yes [S4]
- Call center extended features: Business and Enterprise · yes · yes · yes · yes [S8]
- Call center features: Warteschlangen · Agentenmanagement · Agent Desktop Client [S3]
- Call center features: yes · yes · yes · yes · yes [S8]
- Call center features: skill based routing · agent management · ACD · CTI client [S17]
- Call center queue: call queues · priority routing · skill-based routing [S4]
- Call control features: Follow-Me · Gruppenruf · Auto-Attendant & IVR [S3]
- Call info in CRM: display incoming, outgoing and ended call information in any CRM or other application [S23]
- Call pull: yes [S2]
- Call pull: yes · yes [S19]
- Call queues: yes [S2]
- Call recording: yes [S2]
- Chat presence: yes · yes [S2]
- Cisco cti API: REST API · control Cisco desk phone · cisco_cti_api [S23]
- Cisco hardware: End devices are Cisco technology [S20]
- Click to call: yes · no [S4]
- Collab tools: yes · yes · yes [S2]
- Compatible vendors: Asterisk · Auerswald [S5]
- Components: Basic Telephony · Desktop & Mobile Applications · Call Recording · Fax System · Voicemail · Conferencing · Notifications · LDAP · Microsoft Teams Integration · Device Provisioning · 3rd Party Integration [S10]
- Concurrent capacity: 200 [S21]
- Continuous security updates: yes [S25]
- Control hub configuration: Webex Control Hub [S18]
- Cost saving claim: 50 [S5]
- Customer count: 40000 [S1]
- Customer count: 40000 [S2]
- Customer count: 30000+ [S7]
- Customer count: 40000 [S11]
- Customer count claim: 35000 [S5]
- Data capture: strukturierte Datenaufnahme für CRM oder Ticketsystem [S21]
- Demo number: live_demo_number · 0221 6695 2200 [S21]
- Developer oauth scopes: Apps werden über oAuth scopes angebunden und im AppStore gelistet [S7]
- Developer revenue share: 70 [S7]
- Device sync: yes [S20]

**Support**
- API documentation: Downloads · yes [S23]
- Channels: yes · yes · yes · yes · yes [S2]
- Channels: Ticket · Remote-Support · Status · Online-Hilfe [S12]
- Developer support: Placetel Support begleitet App-Entwickler [S7]
- Downloads: Webex für Placetel · 0800 Rufnummern · internationale Rufnummern · Placetel AI [S8]
- Remote support: yes [S9]
- Remote support: ticket · status · contact · remote_support [S24]
- Remote support: yes [S25]
- Status page: yes [S25]

152 more facts on the canonical page: https://whats-best.ai/software/cloud-telephony/placetel

## Questions

### Is Placetel European?

Partly. whats-best.ai classifies Placetel as EU origin, foreign-owned.

### Where does Placetel store data?

The default storage location for customer data is not stated on the vendor’s pages as of 5 Nov 2026. The vendor’s pages mention the EU as hosting location, per [the vendor’s page captured 5 Nov 2026](https://whats-best.ai/evidence/18087).

### Does Placetel have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

### What are the best alternatives to Placetel?

As of 6 Nov 2026, the panel rates [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral), [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) and [CloudTalk (3/5)](https://whats-best.ai/software/cloud-telephony/cloudtalk) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Aircall](https://whats-best.ai/software/cloud-telephony/aircall) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Placetel alternatives](https://whats-best.ai/software/cloud-telephony/placetel/alternatives).

## Head-to-head

- [Placetel vs sipgate](https://whats-best.ai/compare/placetel-vs-sipgate.md)

## What this page leaves out

- 46 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://www.placetel.de/ (checked 2026-11-05)
- [S2] Features page (cloud PBX): https://www.placetel.de/cloud-telefonanlage (checked 2026-11-05)
- [S3] Features page: https://www.placetel.de/funktionen/index-cloud-telefonie (checked 2026-11-05)
- [S4] Features page (call centre): https://www.placetel.de/produkt-callcenter (checked 2026-11-05)
- [S5] Features page (SIP trunking): https://www.placetel.de/sip-trunking (checked 2026-11-05)
- [S6] Integrations page: https://www.placetel.de/integrationen (checked 2026-11-05)
- [S7] API documentation: https://www.placetel.de/developers (checked 2026-11-05)
- [S8] Pricing page: https://www.placetel.de/preise (checked 2026-11-05)
- [S9] Price lists: https://www.placetel.de/rechtliches/preislisten (checked 2026-11-05)
- [S10] Public status page: https://status.placetel.de/ (checked 2026-11-05)
- [S11] About page (company history and ownership): https://www.placetel.de/unternehmen (checked 2026-11-05)
- [S12] Legal notice: https://www.placetel.de/rechtliches/impressum (checked 2026-11-05)
- [S13] Terms of service: https://www.placetel.de/rechtliches/allgemeine-geschaeftsbedingungen (checked 2026-11-05)
- [S14] Privacy policy: https://www.placetel.de/rechtliches/datenschutzerklaerung (checked 2026-11-05)
- [S15] Data processing agreement (dpa): https://www.placetel.de/rechtliches/adv (checked 2026-11-05)
- [S16] Technical and organisational measures: https://www.placetel.de/rechtliches/anhang-tom (checked 2026-11-05)
- [S17] Calling, numbers & call routing — found from sitemap: https://www.placetel.de/cloud-telefonanlage/rufnummern (checked 2026-11-05)
- [S18] Calling, numbers & call routing — found from sitemap: https://www.placetel.de/funktionen/ivr (checked 2026-11-05)
- [S19] Apps, desk phones & Microsoft Teams — found from sitemap: https://www.placetel.de/funktionen/apps (checked 2026-11-05)
- [S20] Apps, desk phones & Microsoft Teams — found from sitemap: https://www.placetel.de/produkt-clients-endgeraete (checked 2026-11-05)
- [S21] Call centre, analytics & AI — found from sitemap: https://www.placetel.de/ki-telefonassistent-callcenter (checked 2026-11-05)
- [S22] Call centre, analytics & AI — found from sitemap: https://www.placetel.de/ki-agent (checked 2026-11-05)
- [S23] CRM integration, API & administration — found from sitemap: https://www.placetel.de/integrationen/placetel-api (checked 2026-11-05)
- [S24] CRM integration, API & administration — found from sitemap: https://www.placetel.de/hilfe/sip-trunking/anbindung (checked 2026-11-05)
- [S25] Reliability, call security & telecoms compliance — found from sitemap: https://www.placetel.de/funktionen/sicherheit-verfuegbarkeit (checked 2026-11-05)
- [S26] Reliability, call security & telecoms compliance — found from sitemap: https://www.placetel.de/funktionen/verschluesselung (checked 2026-11-05)

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Cite as: whats-best.ai, "Placetel — Cloud Telephony (VoIP & Cloud PBX)", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/cloud-telephony/placetel

Corrections: https://whats-best.ai/correct/1538?target=page