# Ringover — Cloud Telephony (VoIP & Cloud PBX)

Ringover by BJT Partners SAS holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-11-06. Provenance: EU-Made; sovereignty: not determined.

- Vendor: BJT Partners SAS (https://www.ringover.de)
- Category: [Cloud Telephony (VoIP & Cloud PBX)](https://whats-best.ai/software/cloud-telephony.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/cloud-telephony/ringover
- Alternatives: https://whats-best.ai/software/cloud-telephony/ringover/alternatives ([markdown](https://whats-best.ai/software/cloud-telephony/ringover/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-06 · oldest source captured 2026-11-05

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: BJT Partners SAS
- Headquarters: Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 5 Nov 2026

## The panel's verdict

Ringover is a cloud phone system with call-centre and AI call analysis from SAS BJT Partners – Ringover Group of Montrouge, France. Its best marks come in the contact centre, where scores run 7 to 7: a power dialer and call robot, listen-in, whisper and barge-in, a real-time dashboard with per-agent statistics, and Empower AI transcription and summaries are documented. Integration and administration is next at 6 to 7, crediting a REST API with a downloadable OpenAPI specification, webhooks and SCIM 2.0 provisioning from Okta or Microsoft Entra ID, plus CRM click-to-call and call archiving. Apps and devices is the weakest product area at 3 to 4 — the captured pages name no device makers, provisioning process or Microsoft Teams calling — and calling and routing spans 4 to 6, with no public information on emergency calls with caller location or voicemail-to-email. Judges did not split sharply; sovereignty spans 5 to 7, higher scores crediting the vendor's own Paris data centres with hosting not subcontracted, lower ones wanting a data processing agreement and subprocessor detail. No prices appear on the public pages.

**Speaks for it:**
- Contact-centre capability is documented end to end: power dialer and call robot for automated call and SMS campaigns, listen-in, whisper and barge-in, a real-time dashboard with per-agent statistics, and Empower AI transcriptions and summaries.
- An unusually open integration surface: a documented REST API with downloadable OpenAPI specification, webhooks, seven permission categories per API key, and SCIM 2.0 provisioning from Okta or Microsoft Entra ID.
- CRM integrations are documented for click-to-call, caller data popping on inbound calls, and automatic archiving of calls and recordings into the contact record.
- Operator-grade network facts are published: ARCEP telephone-provider classification since 2005, a self-managed RIPE network (AS201188) with redundant IP transit, interconnects with Orange, SFR, COLT and BICS, DTLS-SRTP call encryption, a 99.95% availability figure and a 4.45 MOS.
- The captured pages state that customer data is hosted in the vendor's own Paris data centres and that hosting is not passed to a subcontractor.

**Held against it:**
- Apps and devices scores 3 to 4: the captured pages name no device makers or auto-provisioning process, and we found no public information on Microsoft Teams calling or the company number on outgoing mobile calls.
- Calling and routing has unverified gaps: we found no public information on emergency calls with caller location, voicemail-to-email, number blocks, or how long number porting takes.
- Compliance assurance is partly unevidenced: we found no public information on ISO 27001 or comparable certification, SLA credits behind the 99.95% figure, a public status page, toll-fraud protection, or retention and consent for recordings.
- The sovereignty chain is only partly evidenced: no published data processing agreement, and no subprocessor detail for AI transcription, SMS, support or payment appears.
- Pricing transparency scores 0 to 2: no per-user, per-plan, number or per-minute prices appear, and the free trial's terms are not stated.

**Best for:**
- You run a sales or support team that needs a ready contact centre — power dialing, campaign automation, live coaching and per-agent statistics earned the highest scores anywhere on the table.
- Your agents work software-first, calling from browsers (Chrome, Safari or Firefox) and iOS or Android apps rather than a desk-phone fleet.
- You build on APIs: the documented REST API, webhooks and SCIM 2.0 provisioning from Okta or Microsoft Entra ID suit teams integrating telephony into their own CRM or tooling.
- You want a French-registered vendor whose captured pages state hosting in its own Paris data centres with hosting not passed to a subcontractor.

**Avoid if:**
- You are replacing a German multi-site PBX — the judges found no public information on emergency calls to 110/112 with registered location, call pickup, holiday routing or the porting timeline.
- Your office depends on desk-phone fleets or Microsoft Teams calling — ask the vendor: the public pages we read do not show it
- You need certified assurance before signing — we found no public information on ISO 27001, SLA credits or a public status page with incident history, and network and compliance scores span 5 to 6.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Office Manager | The IT Administrator | The Contact Centre Lead | The Inside Sales Lead | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Calling, numbers & call routing | 3/5 | 2/5 | 3/5 | 3/5 | 3/5 | 2.5/5 |
| Apps, desk phones & Microsoft Teams | 2/5 | 1.5/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Call centre, analytics & AI | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| CRM integration, API & administration | 3/5 | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 |
| Reliability, call security & telecoms compliance | 3/5 | 3/5 | 3/5 | 2.5/5 | 2.5/5 | 3/5 |
| European sovereignty | 3/5 | 3.5/5 | 3/5 | 3/5 | 2.5/5 | 3/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3/5** | **2.5/5** | **3/5** | **3/5** | **3/5** | **3/5** |

### The judges

- **The Office Manager** (v1.0): Runs the office of a tax advisory firm with twenty-five staff in Hanover, where the old phone box in the server cupboard is being switched off by the carrier. The firm's number has been on every letterhead for thirty years and must not change. Wants the number ported without a gap, a greeting and a queue during the tax deadline weeks, voicemail by email, the desk phones kept, and a monthly bill the partners can read without calling anyone.
- **The IT Administrator** (v1.0): IT administrator at a machine builder with 280 staff on three sites in Baden-Württemberg, with production halls on DECT handsets, the office on Microsoft Teams and a service team abroad. Wants desk and DECT phones provisioned without touching each one, Teams calling with the company numbers, users created from Entra ID with single sign-on, an API for the number plan, and an emergency call from a home office that reaches the right control centre.
- **The Contact Centre Lead** (v1.0): Leads customer support for an online shop for bicycle parts, with eighteen agents in Leipzig and a hotline in German and English. On Mondays after a sale the queue reaches forty callers. Wants skills-based queues, a wallboard, callbacks instead of hold music, listen and whisper for training new agents, reports per agent and hour, and call summaries in the helpdesk without anyone typing them.
- **The Inside Sales Lead** (v1.0): Leads twelve inside sales reps at a B2B software company in Munich who call prospects in Germany, Austria and Switzerland from HubSpot. Wants click-to-call and a power dialer in the CRM, every call and its recording logged on the contact, local numbers in each country, the mobile app showing the company number at trade fairs, and AI notes that a rep can trust before the follow-up email.
- **The Data Protection Officer** (v1.0): External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.
- **The Skeptic** (v1.0): Has seen "all calls included" that excluded mobile numbers abroad, a "five-minute setup" followed by six weeks of porting, and an "AI assistant" that sent every recorded call to a model in the US. Asks what porting the numbers back out costs and how long it takes, whether the desk phones still work after leaving, who carries the calls, what the SLA pays when the platform is down — and what the second year costs.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- API encryption: HTTPS (TLS) [S6]
- Call encryption: DTLS-SRTP [S6]
- SLA 99 95: 99.95 [S3]

**Hosting**
- Arcep classification: 2005 · ARCEP · Telefonanbieter [S6]
- Carrier interconnection: Echtzeit-Auswahl des besten Anbieters für Anrufe · Orange · SFR · COLT · BICS [S6]
- Data hosting internal france: yes · Paris, Frankreich · no [S6]
- France europe: Hosting in Frankreich / Europa [S3]
- Network self managed: AS201188 · yes · yes [S6]
- Own infrastructure: yes [S1]
- Provider: SAS BJT PARTNERS - RINGOVER GROUP · yes [S7]

**Integrations**
- API: yes · yes [S7]
- API: yes [S2]
- API: yes · yes [S1]
- API: yes [S6]
- API key creation: API keys created in Dashboard under Developer > API Keys [S5]
- API modules: teams · groups · users · numbers · ivrs · tags · conferences · meets · calls · campaigns · channels · contacts · conversations · messages · sms · profiles · presences · blacklist · webhook · callbacks · surveys · snoozes · transcriptions ·… [S5]
- API version: 2.1.0 · Redocly [S5]
- Authentication: API key in Authorization header [S5]
- Base URL europe: https://public-api.ringover.com/v2 [S5]
- Base URL US: https://public-api-us.ringover.com/v2 [S5]
- Click to connect: yes [S2]
- CRM: click-to-call · customer data on inbound calls · automatic call archiving · call recording [S1]
- CRM sync: yes · yes [S2]
- Monitoring scope toggle: widens data scope from own data to entire team's data · yes [S5]
- Pagination: offset-based · 100 · last_id_returned for some call endpoints [S5]
- Permission categories: 7 · None · Read · Write · Read+Write [S5]
- Rate limit: 429 · 2 [S5]
- SCIM base URL: https://public-api.ringover.com/v2/scim/v2 · Europe only [S5]
- SCIM media type: application/scim+json [S5]
- SCIM provisioning: yes · Okta · Microsoft Entra ID · RFC7643 · RFC7644 [S5]
- Spec download: yes [S5]
- Webhooks: yes · yes [S5]
- Webhooks: yes [S2]
- Webhooks: yes [S6]
- Webhooks: yes [S3]

**Legal**
- French company: French company · yes [S1]
- Privacy policy google contacts: yes [S7]
- Publisher email: support@ringover.com [S7]
- Publisher entity: SAS BJT PARTNERS - RINGOVER GROUP · Immeuble High Line, 8 rue François Ory, 92120 MONTROUGE, France [S7]
- Rcs: Nanterre 480 234 210 [S7]
- Share capital: 1605527 · SAS [S7]
- Siret: 480 234 210 00049 [S7]
- Telecom provider since 2005: 2005 [S3]
- VAT number: FR54480234210 [S7]

**Product**
- Admin change log: yes [S3]
- Admin user permissions: yes [S3]
- Analytics: real-time dashboard · call statistics · ready-made reports [S1]
- Annual call volume: 250000000 [S6]
- API: yes [S3]
- API type: RESTful public API for telephony, messaging, contacts, AI analytics [S5]
- Apps: yes · yes · yes [S2]
- Auto dialer: yes [S3]
- Blacklist: yes [S3]
- Call barge in: yes [S3]
- Call campaigns: yes [S1]
- Call center sales option: yes [S2]
- Call center support option: yes [S2]
- Call forwarding: yes [S2]
- Call groups: yes [S3]
- Call listening: yes [S3]
- Call recording: yes [S3]
- Call sms history in CRM: yes [S3]
- Call tags: yes [S3]
- Channels: calls · video · SMS [S1]
- Click to call browser: yes [S3]
- Cloud telephony: 100% cloud-based telephony solution for customer experience and revenue [S1]
- Coaching: call monitoring/whisper · barge-in · call recording [S1]
- Conferences: yes [S3]
- Conferences monitoring required: yes [S5]
- CRM context during call: yes [S1]
- CRM cti integration: yes [S3]
- Cti: yes [S2]
- Cti: yes [S1]
- Custom greeting: yes [S2]
- Customer history routing: yes [S3]
- Demo: yes [S1]
- Demo available: yes [S2]
- Desktop notifications: yes [S3]
- Detailed statistics: yes [S3]
- Employee performance metrics: yes [S3]
- Empower capabilities: AI call analysis, summaries, moments, analytics [S5]
- Empower roles: Admin · Supervisor · User [S5]
- Error 402 plan restriction: some features gated by subscription plan (HTTP 402) [S5]
- Fax: yes [S2]
- Fax: yes · yes [S3]
- Features: Internationale Rufnummern · IVR · Power Dialer · Smartphone Apps · Echtzeit-Dashboard · Call center Anrufstatistiken · CTI · SMS · Fax · API · Webhooks [S7]
- Free trial: yes [S7]
- Free trial: yes [S2]
- Free trial: yes [S1]
- Free trial: yes [S3]
- Free trial available: call-to-action button 'Kostenlos testen' present in navigation; no trial details stated · yes [S4]
- Greeting 16 languages: 16 [S3]
- Hd quality: yes [S2]
- Hold music royalty free: yes [S3]
- Internal chat: yes [S3]
- International numbers: 65 [S2]
- International numbers: yes · yes [S1]
- Ivr: yes [S2]
- Ivr: IVR · intelligent call routing · CRM data lookup [S1]
- Ivr: yes [S3]
- Ivr languages: 16 [S2]
- Mobile app: yes [S1]
- Mobile app: yes [S3]
- Mobile numbers: yes · 65 [S3]
- Mos: 4.45 [S6]
- Multichannel: yes · yes [S1]
- Multiple numbers per user: yes [S3]
- No hardware: no [S1]
- No installation: yes [S2]
- Number porting free: yes [S3]
- Numbers 65 countries: 65 [S3]
- Opus codec: yes [S3]
- Points of presence: 17 [S6]
- Power dialer: yes [S2]
- Power dialer: yes [S1]
- Products: Unternehmenstelefonie · Call Center Option – Verkauf · Call Center Option – Support · Gratisnummern · Mobile Anwendung [S7]
- Qos reporting: yes [S3]
- Quick start: yes · yes · yes · yes · yes [S1]
- Realtime dashboard: yes [S2]
- Realtime dashboard: yes [S3]
- Reliability: 99.95 [S6]
- Setup time: First calls possible after only 3 minutes [S2]
- Sip phones: yes [S3]
- Smart routing webhooks: yes [S3]
- Sms: yes [S2]
- Sms campaigns: yes [S3]
- Sms fax: yes · yes [S1]
- Sms send receive: yes [S3]
- Statistics: yes [S2]
- Time based call routing: yes [S3]
- Toll free: yes [S1]
- Toll free numbers: yes [S2]
- Toll free numbers: yes [S3]
- Transcriptions access control: access controlled by team-level setting, not token permissions [S5]
- Unlimited call countries: 110 [S2]
- Unlimited calls: yes · 110 [S2]
- Unlimited calls 110 countries: 110 · yes [S3]
- Unlimited calls countries: >110 · yes [S1]
- Uptime: yes · 99.95 [S1]
- Use cases: customer service · sales [S1]
- Vip queue skip: yes [S3]
- Webrtc browser calls: yes [S3]

**Support**
- Language: German [S1]
- Sales email: sales@ringover.com [S7]
- Sales email: sales@ringover.com [S1]

## Questions

### Is Ringover European?

Yes. whats-best.ai classifies Ringover as EU-Made.

### Where does Ringover store data?

Not stated on the vendor’s pages as of 5 Nov 2026.

### Does Ringover have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

### What are the best alternatives to Ringover?

As of 6 Nov 2026, the panel rates [Placetel (3.5/5)](https://whats-best.ai/software/cloud-telephony/placetel), [RingCentral RingEX (3/5)](https://whats-best.ai/software/cloud-telephony/ringcentral) and [Aircall (3/5)](https://whats-best.ai/software/cloud-telephony/aircall) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Placetel](https://whats-best.ai/software/cloud-telephony/placetel) (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Ringover alternatives](https://whats-best.ai/software/cloud-telephony/ringover/alternatives).

## Head-to-head

- [Ringover vs Dialpad](https://whats-best.ai/compare/dialpad-vs-ringover.md)

## What this page leaves out

- We could not confirm any pricing information on the vendor’s own pages as captured, so this page shows none rather than a statement we cannot stand behind.
- 11 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://www.ringover.de/ (checked 2026-11-05)
- [S2] Features page (business telephony): https://www.ringover.de/unternehmenstelefonie (checked 2026-11-05)
- [S3] Features page: https://www.ringover.de/funktionen (checked 2026-11-05)
- [S4] Integrations page: https://www.ringover.de/native-integration (checked 2026-11-05)
- [S5] API documentation: https://developer.ringover.com/ (checked 2026-11-05)
- [S6] Security / trust page: https://www.ringover.de/sicherheit (checked 2026-11-05)
- [S7] Legal notice: https://www.ringover.de/impressum (checked 2026-11-05)

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Cite as: whats-best.ai, "Ringover — Cloud Telephony (VoIP & Cloud PBX)", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/cloud-telephony/ringover

Corrections: https://whats-best.ai/correct/1536?target=page