# Samdock — CRM

Samdock by Samdock GmbH holds a panel rating of 1.5/5 from 6 AI judges (category median 2/5), as of 2026-10-15. Provenance: EU-Made; sovereignty: not determined.

- Vendor: Samdock GmbH (https://www.samdock.com)
- Category: [CRM](https://whats-best.ai/software/crm.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/crm/samdock
- Alternatives: https://whats-best.ai/software/crm/samdock/alternatives ([markdown](https://whats-best.ai/software/crm/samdock/alternatives.md))
- Data as of: 2026-10-21 · evaluated 2026-10-15 · oldest source captured 2026-10-13

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Samdock GmbH
- Headquarters: Not stated on the vendor’s pages as of 13 Oct 2026
- Data hosting: Default not stated; pages mention Germany [S1]
- Free plan: Not stated on the vendor’s pages as of 13 Oct 2026

## The panel's verdict

Samdock is a German CRM for SMEs built around sales pipeline and contact management, with one native partner, Lexware Office: contacts import in one click with duplicate detection, quotes are created in Lexware from deal data, payment status is visible, and Zapier covers the rest. Contact management stands out, scores clustering at 4 behind automatic customer history, dynamic lists and lead and deal management. Weakest of the product criteria are data portability, 1 to 2, and sales pipeline, 2 to 3: inbound is documented only from Lexware, we found no public information on export of any kind, and the listed Analytics & Reporting shows no detail. Automation scores cluster at 3: stage-triggered quote creation and document filing, with no public information on branching, delays or sequences. Integrations and sovereignty spread widest, 2 to 4: the Lexware link and stated hosting on German servers sit against no public information on a documented API, a data processing agreement or a subprocessor list, and the captured pages give different figures for the legal entity's name. No prices appear on the captured pages.

**Speaks for it:**
- Contact management scores cluster at 4, backed by automatic customer history, dynamic customer lists and lead and deal management.
- One-click contact import from Lexware Office that checks existing records for duplicates.
- Stage-reached automations that create quotes in Lexware Office with deal information and file quotes and invoices to the correct contact.
- Hosting on German servers stated on the vendor's own pages, in German and English.
- Zapier connection to over 5,000 tools alongside the native Lexware Office integration.

**Held against it:**
- Data portability scores sit between 1 and 2, with no public information on export of contacts, deals, notes or activity history.
- Sales pipeline scores run 2 to 3, with no public information on required fields per stage, win/loss capture or forecasting behind the listed Analytics & Reporting.
- No public information on a documented API, webhooks, or two-way email and calendar sync.
- No public information on a data processing agreement, subprocessor list, or retention and deletion controls.
- The captured pages give different figures for the legal entity's name.

**Best for:**
- You run a small German-speaking business on Lexware Office and want quotes, invoices and payment status tied to your deals.
- You want a drag-and-drop pipeline with stage-triggered automations and an automatic customer history, and can start without IT resources.
- Your contacts arrive mainly from Lexware Office and you want duplicates caught on import.
- You value a help center available 24/7 in German and English.

**Avoid if:**
- You need forecasting, stage probabilities or reports a finance department can sign — the pages show a stage board with a listed Analytics & Reporting feature and no detail behind it.
- You need a documented exit — the only inbound path shown is the one-click Lexware Office contact import, and we found no public information on export or migration tooling.
- You depend on multi-step workflows with branching, delays or routing — the automations shown are single trigger-and-action steps off pipeline stages.
- Your DPO must hold a data processing agreement and subprocessor list before rollout — what the pages show is the hosting statement and a German legal notice.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price.

| Criterion | The Solo Seller | The Data Protection Officer | The Sales Ops Lead | The RevOps Integrator | The Migrator | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Contact & data model | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Pipeline & forecasting | 1/5 | 1/5 | 1/5 | 1.5/5 | 1/5 | 1/5 |
| Automation & workflows | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 |
| Integrations & API | 1.5/5 | 1.5/5 | 1.5/5 | 2/5 | 1/5 | 2/5 |
| European sovereignty | 2/5 | 1.5/5 | 2/5 | 2/5 | 1/5 | 1.5/5 |
| Import, export & exit | 1/5 | 0.5/5 | 1/5 | 1/5 | 1/5 | 1/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **1.5/5** | **1.5/5** | **1.5/5** | **1.5/5** | **1/5** | **1.5/5** |

### The judges

- **The Solo Seller** (v1.2): Runs their pipeline between customer calls and pays with their own card. Optimizes for a CRM that is set up in an afternoon, priced honestly at 1-5 seats, and never asks them to configure an object model. Rejects seat minimums and features held hostage in enterprise tiers.
- **The Data Protection Officer** (v1.0): Knows a CRM is a database of other people's personal data before it is a sales tool. Optimizes for GDPR posture: EU hosting, DPA, subprocessor hygiene, consent fields, retention and deletion that actually delete. Rejects US-default hosting and enrichment features that scrape contacts from the open web.
- **The Sales Ops Lead** (v1.0): Owns the forecast a 40-seat team lives by. Optimizes for pipeline discipline: stage hygiene, required fields, routing, quota and forecast reporting the CFO will accept. Rejects freeform pipelines that cannot enforce a process and reporting that stops at a dashboard screenshot.
- **The RevOps Integrator** (v1.0): Treats the CRM as one system in a revenue stack. Optimizes for two-way email and calendar sync, a real API with webhooks, and native connections to the tools money already flows through. Rejects closed ecosystems and integrations that are one-way imports in disguise.
- **The Migrator** (v1.1): Has moved a company off a CRM twice and remembers every scar. Optimizes for clean import with dedupe, full export of every object including notes and activity history, and contract terms that permit leaving. Rejects export behind support tickets and per-record API metering that makes exit a project.
- **The Skeptic** (v1.2): Assumes the pricing page is the nicest thing the vendor will ever say. Hunts per-seat maths that explode at renewal, "unlimited" with footnotes, AI features priced by credits, dead changelogs and acquisition rumours. Exists to keep the rest of the bench honest.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Ownership | Not determined | — | — |
| Data residency | Not determined | — | — |
| Subprocessors | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- GDPR: yes [S1]
- GDPR: yes [S3]
- GDPR: yes [S4]
- GDPR development: development · yes [S1]

**Hosting**
- Region: Gehostet auf deutschen Servern [S1]
- Region: Germany [S4]
- Servers germany: Germany [S3]

**Integrations**
- Lexware office: Lexware Office · native [S1]
- Lexware office available: yes [S3]
- Lexware office available: Lexware Office · yes [S4]
- Lexware setup: connection via settings > Integrationen [S3]
- Lexware setup: Connect via settings > integrations, log in with Lexware Office account [S4]
- Zapier: Zapier · 5000 [S1]
- Zapier: Zapier integration listed in footer information links [S4]
- Zapier listed: yes [S3]

**Legal**
- Address: Syke · Hauptstraße 47 · 28857 [S2]
- Content responsible: Daniel Krämer · §55 Abs. 2 RStV [S2]
- Entity: Samdock.ONE GmbH [S3]
- Entity name: Samdock.ONE GmbH [S1]
- Entity name: Samdock.ONE GmbH [S2]
- Location bielefeld: Bielefeld [S3]
- Made in: Made in Munich [S1]
- Register entry: 45696 · Amtsgericht Bielefeld [S2]
- Seat: Bielefeld [S1]
- Social media coverage: yes [S2]
- VAT id: DE 367112721 [S2]

**Pricing**
- Free trial: 14 · no [S1]
- Free trial: 14 · no [S3]
- Trial: 0 · 14 · no [S4]

**Product**
- Automation pipeline triggers: Automations can be triggered when a pipeline stage is reached [S4]
- Core features: Lead & Deal-Management · Sales-Workflows · Lexware Office Integration · Inbox für Mails & Anfragen · Dynamische Kundenlisten · Automatische Kundenhistorie · Analytics & Reporting · Smarte Erweiterungen [S1]
- Document filing: Quotes and invoices are automatically stored on the correct contact when their status changes [S4]
- Focus: sales pipeline & contact management for SMEs [S3]
- Invoice creation: One-click invoice creation in Samdock when a quote is accepted; invoice payment status visible [S4]
- Lexware contact import: one-click contact import with duplicate detection [S3]
- Lexware document filing: auto-filing of quotes and invoices to contact [S3]
- Lexware invoice status: one-click invoice creation, payment status visible [S3]
- Lexware office integration: Lexware Office [S2]
- Lexware quotes via automation: quotes in Lexware Office via pipeline automations [S3]
- Offering: German CRM system for sales and lead management aimed at SMEs [S4]
- Onboarding time: In 2 Minuten startklar [S1]
- Quote creation: One-click or drag & drop creation of a quote in Lexware Office with deal information [S4]
- Tagline: CRM - ganz einfach. [S2]
- Zapier integration: Zapier [S2]

**Support**
- Help center: Help-Center · 24/7 [S1]
- Languages: German · English [S1]

## Questions

### Is Samdock European?

Yes. whats-best.ai classifies Samdock as EU-Made.

### Where does Samdock store data?

The default storage location for customer data is not stated on the vendor’s pages as of 13 Oct 2026. The vendor’s pages mention Germany as hosting location, per [the vendor’s page captured 13 Oct 2026](https://whats-best.ai/evidence/241).

### Does Samdock have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

### What are the best alternatives to Samdock?

As of 21 Oct 2026, the panel rates [Pipedrive (3/5)](https://whats-best.ai/software/crm/pipedrive), [Bitrix24 (3/5)](https://whats-best.ai/software/crm/bitrix24) and [HubSpot Sales Hub (3/5)](https://whats-best.ai/software/crm/hubspot) highest among the other 49 CRM products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Pipedrive](https://whats-best.ai/software/crm/pipedrive) (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Samdock alternatives](https://whats-best.ai/software/crm/samdock/alternatives).

## What this page leaves out

- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.samdock.com/ (checked 2026-10-13)
- [S2] Legal notice: https://www.samdock.com/impressum (checked 2026-10-13)
- [S3] Integrations & API — found from sitemap: https://www.samdock.com/lexware-office-integration-crm (checked 2026-10-13)
- [S4] Integrations & API — found from sitemap: https://www.samdock.com/en/lexware-office-integration-crm (checked 2026-10-13)

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Cite as: whats-best.ai, "Samdock — CRM", AI panel analysis, as of 2026-10-21. https://whats-best.ai/software/crm/samdock

Corrections: https://whats-best.ai/correct/60?target=page