# LivePerson alternatives — Customer Service & Helpdesk As of 4 Nov 2026, the panel rates [Zendesk (3.5/5)](https://whats-best.ai/software/customer-service/zendesk), [HubSpot Service Hub (3.5/5)](https://whats-best.ai/software/customer-service/hubspot-service-hub) and [Deskpro (3.5/5)](https://whats-best.ai/software/customer-service/deskpro) highest among the other 35 Customer Service & Helpdesk products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Zammad](https://whats-best.ai/software/customer-service/zammad) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). - Canonical page: https://whats-best.ai/software/customer-service/liveperson/alternatives - LivePerson: https://whats-best.ai/software/customer-service/liveperson.md - Data as of: 2026-11-04 **AI-generated.** Ratings and verdicts are the opinion of a panel of AI judges, formed from public evidence against a published rubric — an analysis, not a hands-on test. Listed by panel rating (products the panel could not rate follow alphabetically); no placement is for sale. How lists are ordered: https://whats-best.ai/methodology#ordering ## European alternatives to LivePerson - [Zammad](https://whats-best.ai/software/customer-service/zammad) · EU-Made · panel rating 3/5 · data hosting: not stated on the vendor’s pages Zammad is an open-source helpdesk from Zammad GmbH of Berlin, available hosted or self-hosted. - [Userlike](https://whats-best.ai/software/customer-service/userlike) · EU-Made · panel rating 3/5 · data hosting: not stated on the vendor’s pages · free plan per the vendor’s page captured 2026-10-05 Userlike — presented on its pages as Userlike, now Lime Connect — is a messaging-first helpdesk, strongest on omnichannel and customer data protection, weakest on ticketing core, which sits at 4 with no spread. - [HelpSpace](https://whats-best.ai/software/customer-service/helpspace) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages HelpSpace, a small-team helpdesk from HelpSpace GmbH of Bad Vilbel, Germany, scored 6 to 7 on ticketing core, its strongest criterion, where rules, team and round-robin assignment, merge and split, and per-ticket SLA deadlines are documented — two judges gave 7 and four gave 6, held back by the absence of documented business-hours SLA policies, breach warnings, escalation and response-time reporting by agent and queue. - [Znuny](https://whats-best.ai/software/customer-service/znuny) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages · free plan per the vendor’s page captured 2026-09-15 Znuny is an open source ITSM and helpdesk platform, a community fork of OTRS, that can be self-hosted or run fully managed. - [OTRS](https://whats-best.ai/software/customer-service/otrs) · EU-Made · panel rating 2/5 · data hosting: not stated on the vendor’s pages OTRS is a service-management and ticketing suite whose legal pages give a German contracting entity in Oberursel. ## Other alternatives - [Zendesk](https://whats-best.ai/software/customer-service/zendesk) · Rest of world · panel rating 3.5/5 · free plan per the vendor’s page captured 2026-10-19 Zendesk is a customer service and helpdesk platform whose evidence runs deepest in knowledge and self-service, where scores cluster at 8-9: help centres in over 40 languages, approval workflows with review intervals, deflection reported as ticket-to-contact ratio and independently solved issues, and AI that drafts articles from ticket trends. - [HubSpot Service Hub](https://whats-best.ai/software/customer-service/hubspot-service-hub) · Rest of world · panel rating 3.5/5 · free plan per the vendor’s page captured 2026-09-15 HubSpot Service Hub is a helpdesk with a CRM core in every version, and the bench scores it strongest on omnichannel and on knowledge and self-service, where scores run 7 to 8, and weakest on sovereignty, at 3 to 4 — the only criterion below 6. - [Deskpro](https://whats-best.ai/software/customer-service/deskpro) · provenance unknown · panel rating 3.5/5 Deskpro is a help desk built on a rules-based engine, and that engine is its strength: ticketing core scores cluster at 7, with omnichannel and knowledge and self-service at 7-8, and the judges' weighted verdicts run from 5.9 to 6.9. - [Gladly](https://whats-best.ai/software/customer-service/gladly) · provenance unknown · panel rating 3/5 Gladly — the platform now named Gladly Team — earns its highest marks on omnichannel, 7-8, where judges found eight channels (voice, chat, SMS, Facebook Messenger, Twitter, WhatsApp, email, voicemail) meeting in one conversation timeline per customer under a single SLA model. - [Crisp](https://whats-best.ai/software/customer-service/crisp) · provenance unknown · panel rating 3/5 · free plan per the vendor’s page captured 2026-10-26 Crisp, a customer-service and helpdesk platform from Crisp IM SAS of Nantes, scores highest on integrations: a REST API the vendor describes as its backbone — token scopes, published rate limits, webhooks, SDKs for four platforms, an MCP server — fronts a broad marketplace. - [Dixa](https://whats-best.ai/software/customer-service/dixa) · provenance unknown · panel rating 3/5 Dixa, a customer service platform from Dixa ApS in Denmark, is strongest at omnichannel, where scores cluster at 7-9: twelve channels — phone, email, live chat, WhatsApp, Instagram, Facebook, SMS, API messaging, help centre, form, Trustpilot and Yotpo — are stated to land in one timeline, with context carrying over from chat, email or phone. - [Intercom](https://whats-best.ai/software/customer-service/intercom) · Rest of world · panel rating 3/5 Intercom is strongest at knowledge and self-service and omnichannel coverage, both 7 to 8, and weakest at customer data protection, where scores run from 2 to 6 — the widest split. - [eDesk](https://whats-best.ai/software/customer-service/edesk) · provenance unknown · panel rating 3/5 eDesk (formerly xSellco) is a customer service and helpdesk product for e-commerce sellers, and its strongest scores sit in compliance: customer data protection, at 7 with no spread, rests on a step-by-step GDPR erasure walkthrough, a published data processing agreement and named subprocessors. - [Front](https://whats-best.ai/software/customer-service/front) · provenance unknown · panel rating 3/5 Front is a collaborative customer service platform with a built-in help desk ticketing system, and the bench scores it strongest on channel breadth, weakest on sovereignty. - [HelpDesk](https://whats-best.ai/software/customer-service/helpdesk) · provenance unknown · panel rating 3/5 · free plan per the vendor’s page captured 2026-10-13 HelpDesk is ticketing and helpdesk software from Text (formerly LiveChat Software S.A.). - [LiveChat](https://whats-best.ai/software/customer-service/livechat) · provenance unknown · panel rating 3/5 The bench scored LiveChat, from Text, Inc. - [Unblu](https://whats-best.ai/software/customer-service/unblu) · provenance unknown · panel rating 3/5 Unblu Inc., headquartered in Basel, is a customer-service platform for financial institutions, and the bench's strongest scores land on customer data protection, 7 to 8, and sovereignty, 6 to 7: retention intervals are configurable per data category and executed by a garbage-collection job, the audit log stores the IP of every logged change, a data protection officer is named with a strict processor role, and hosting can be a Swiss sovereign cloud run by T-Systems Schweiz AG in Zollikofen and Bern or on-premise, with US-provider exposure on the Google Cloud and IBM deployment options. - [Kayako](https://whats-best.ai/software/customer-service/kayako) · provenance unknown · panel rating 3/5 Kayako is judged as an AI help desk platform whose strongest area is knowledge and self-service, where scores cluster at 8-9 for semantic search, a 24/7 chat widget, articles drafted from resolved tickets, deflection analytics and on-demand translation. - [TOPdesk](https://whats-best.ai/software/customer-service/topdesk) · provenance unknown · panel rating 3/5 TOPdesk, a customer service and helpdesk product from TOPdesk Nederland B.V. - [Freshdesk](https://whats-best.ai/software/customer-service/freshdesk) · Rest of world · panel rating 2.5/5 Freshdesk earns its highest scores where a buyer can check both the engine and the bill: ticketing core and pricing transparency sit at 6-7, built on routing and SLA policies by tier, a documented archive lifecycle — closed tickets auto-archive after 120 inactive days, turn read-only, and deleting them is permanent and irreversible — and public per-agent prices (Growth €17, Pro €52, Enterprise €84, billed annually) with add-ons metered to unit prices such as €45 per 100 AI Agent sessions. - [LeadDesk](https://whats-best.ai/software/customer-service/leaddesk) · provenance unknown · panel rating 2.5/5 LeadDesk is a Finnish contact-centre platform that scores highest on omnichannel at 6-7 and integrations at 6-7: voice, email, webchat, SMS and Facebook Messenger feed a single conversation view of full customer history, telephony runs on the vendor's own infrastructure, and a claimed 100+ integrations include Salesforce, Zendesk, HubSpot, Dynamics and Pipedrive. - [Help Scout](https://whats-best.ai/software/customer-service/help-scout) · provenance unknown · panel rating 2.5/5 · free plan per the vendor’s page captured 2026-10-13 Help Scout is a customer service and helpdesk product built around Inbox, Agent, Copilot and Signal, and the bench's evidence is strongest on knowledge self-service, scored 7-8, and weakest on customer data protection, which drew identical 2s, and sovereignty, left unrated at 0. - [Puzzel](https://whats-best.ai/software/customer-service/puzzel) · provenance unknown · panel rating 2.5/5 Puzzel is a Norwegian customer-service platform, strongest on omnichannel where scores cluster at 6-7: voice, chat, email, SMS and social are documented in one agent workspace with a single customer view, with WhatsApp and Meta named. - [Tiledesk](https://whats-best.ai/software/customer-service/tiledesk) · provenance unknown · panel rating 2.5/5 Tiledesk, an open-core customer service and helpdesk platform from the Italian company Tiledesk S.r.l., scored strongest on integrations, where scores sit at 6: a documented REST API with Basic and JWT authentication and at least 200 requests per minute, webhooks, MCP, native OpenAI and Shopify connections, and SSO. - [Vivantio](https://whats-best.ai/software/customer-service/vivantio) · provenance unknown · panel rating 2.5/5 Vivantio is a customer service and helpdesk platform whose bench scores are strongest on integrations, 6-7, and the ticketing core, 5-7. - [Jira Service Management](https://whats-best.ai/software/customer-service/jira-service-management) · Rest of world · panel rating 2.5/5 · free plan per the vendor’s page captured 2026-09-15 Jira Service Management is Atlassian's cloud service desk, and the bench scores it strongest on integrations, customer data protection and pricing transparency, where five of six judges landed at 6-7: over 1,000 Marketplace apps, documented REST and bulk APIs, permission schemes with issue-level security, AES-256 at rest, audit logs from Standard, and public per-agent prices with an AI agent at $1 per resolution. - [Gmelius](https://whats-best.ai/software/customer-service/gmelius) · provenance unknown · panel rating 2.5/5 Gmelius is a shared inbox and helpdesk built inside Gmail: AI assistants and rules tag and route incoming email, with delegation, shared labels, templates, kanban boards and email analytics. - [HelpCrunch](https://whats-best.ai/software/customer-service/helpcrunch) · provenance unknown · panel rating 2.5/5 HelpCrunch is a customer service and helpdesk product strongest on conversation continuity and self-service: omnichannel and knowledge and self-service cluster at 5 to 6, a chat-as-a-ticket model lets an agent switch a live chat to email mid-issue with replies returning to the same thread, and the multilingual help centre carries per-language SEO and a custom domain. - [LiveAgent](https://whats-best.ai/software/customer-service/liveagent) · provenance unknown · panel rating 2.5/5 LiveAgent, a cloud helpdesk from Quality Unit, s.r.o. - [Gorgias](https://whats-best.ai/software/customer-service/gorgias) · provenance unknown · panel rating 2/5 Gorgias is an ecommerce helpdesk, strongest on omnichannel, scored 7 with a minimum of 7 and a maximum of 7: email, live chat, SMS, Facebook and Instagram, and native voice with IVR, recordings and routing share one workspace and one customer timeline. - [Tidio](https://whats-best.ai/software/customer-service/tidio) · provenance unknown · panel rating 2/5 · free plan per the vendor’s page captured 2026-10-26 Tidio is a multichannel helpdesk whose strongest scores are integrations and omnichannel: WhatsApp, Messenger, Instagram, email and live chat land in one panel with full message history, backed by Salesforce, Zendesk and Shopify connectors, a Jira integration and a documented ticket-data API. - [Trengo](https://whats-best.ai/software/customer-service/trengo) · provenance unknown · panel rating 2/5 Trengo, a customer-service and helpdesk platform, is judged strongest on omnichannel: apart from the data protection officer persona, which recorded 0 on every criterion, judges placed it at 6-7 for one shared inbox taking WhatsApp, email, social, live chat and voice, with SIP telephony documented in depth — calls made and received, logged under a linked user, feeding ticket creation — alongside customer-360 profiles and Meta and WhatsApp Business partner status. - [Smartsupp](https://whats-best.ai/software/customer-service/smartsupp) · provenance unknown · panel rating 2/5 · free plan per the vendor’s page captured 2026-11-02 Smartsupp is a live chat and multichannel inbox from Smartsupp.com, s.r.o. - [Hiver](https://whats-best.ai/software/customer-service/hiver) · provenance unknown · panel rating 2/5 Hiver is a helpdesk in two editions — Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, a Gmail-native helpdesk with shared inboxes — with modules named Ticketing, Automation, Analytics and Integrations, an AI layer that includes Agents, Copilot and a Help Center, and a vendor claim of more than 10,000 teams. - [iAdvize](https://whats-best.ai/software/customer-service/iadvize) · provenance unknown · panel rating 1.5/5 iAdvize, an AI shopping assistant for e-commerce storefronts from iAdvize SAS of Nantes, France, scores highest on integrations at 5-6: the assistant escalates conversations into tickets in six named helpdesks with context attached, ingests catalog and FAQ automatically from native Shopify and PrestaShop apps, answers "where is my order?" from live parcel status via Shipup, OneStock and Welcome Track, and synchronises consent with four consent tools. Ratings are out of 5 (the panel's mean, half steps). --- Cite as: whats-best.ai, "LivePerson alternatives — Customer Service & Helpdesk", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/customer-service/liveperson/alternatives