# Mapiq — Desk Booking & Hybrid Workplace

Mapiq by Mapiq B.V. holds a panel rating of 3.5/5 from 6 AI judges (category median 3/5), as of 2026-11-06. Provenance: EU-Made; sovereignty: not determined.

- Vendor: Mapiq B.V. (https://www.mapiq.com)
- Category: [Desk Booking & Hybrid Workplace](https://whats-best.ai/software/desk-booking.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/desk-booking/mapiq
- Alternatives: https://whats-best.ai/software/desk-booking/mapiq/alternatives ([markdown](https://whats-best.ai/software/desk-booking/mapiq/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-06 · oldest source captured 2026-11-05

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Mapiq B.V.
- Headquarters: Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 5 Nov 2026

## The panel's verdict

Mapiq (Mapiq B.V., Delft) is strongest on occupancy analytics, a flat 8: meeting-room reports reconcile booked against sensor-measured use in one-minute intervals and attendance draws on badge, Wi-Fi and access-gate data, with small-group masking under five people and pseudonymisation after 30 days. Booking and floorplans follows at 7-8, and check-in and rules holds a flat 7 on no-show auto-release documented to the minute. Hybrid coordination draws the lowest scores that count, 5-6: judges credit the colleague finder and server-side enforced visibility but split on how much the organization-wide visibility switch with no per-employee opt-out matters, and we found no public information on team office-day policies or a weekly planner. Sovereignty spans 6-7 — Dutch contracting, Microsoft Azure West-Europe hosting in the Netherlands and Ireland with a stated commitment not to transfer data outside the EEA, three named subprocessors — the lower score citing locations only for hosting. Pricing transparency sits at 1-2: no price per user, desk, resource or site appears on the captured pages, with a minimum of 250 employees per location, a 7% anniversary increment and 45 days' notice.

**Speaks for it:**
- Meeting-room analytics reconcile booked against sensor-measured use in one-minute intervals, separating booked-and-in-use, ad hoc and no-show states
- Attendance reporting masks groups under five people, pseudonymises data after 30 days and lets administrators configure retention per data type
- Forty-nine catalogued integrations include Entra ID, Okta and Azure AD single sign-on, a documented public API with a developer portal, and BI connectors
- Room auto-release is documented to the minute, with a ten-minute confirmation window, cancellation fifteen minutes after start and recurring meetings handled per occurrence
- Mapiq hands over all data and then deletes it at the end of the subscription, and signs a data processing agreement with each customer

**Held against it:**
- Schedule visibility is one organization-wide setting with no per-employee opt-out and no per-building variation
- The email and support subprocessors, Brevo and Intercom, are listed without stated locations, and we found no public information on the parent company or ownership
- We found no public information on SCIM provisioning, HR system sync, webhooks or administrator audit logs
- We found no published DPIA sample or works council material behind the occupancy analytics
- No price per user, desk, resource or site appears on any captured page, and subscriptions are non-cancellable during the term with a 7% annual increment and 45 days' notice

**Best for:**
- You need deep occupancy analytics across rooms, desks and floors, with export and streaming to Power BI, Tableau, Qlik or Databricks
- Your workplace runs on Microsoft 365 and Teams and you want booking, check-in and colleague finding inside those tools
- You manage several sites and want per-building policies alongside portfolio-wide benchmark comparison
- You rely on sensors and access-control data to release no-show rooms automatically

**Avoid if:**
- You need employees to control their own schedule visibility, or visibility rules to differ per building — the setting is a single organization-wide switch
- Your locations have fewer than 250 employees each — the stated minimum is 250 employees per location
- You must estimate the annual cost before contacting sales, or cannot accept a non-cancellable term with a 7% anniversary increment and 45 days' notice
- You expect the Microsoft 365 room calendar integration to let employees book rooms directly in Mapiq — the captured pages state it does not, and it is tied to Premium or Enterprise plans

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Workplace Manager | The People Lead | The Microsoft 365 Administrator | The Works Council Member | The Office Manager | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Desk, room & parking booking | 4/5 | 4/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 |
| Check-in, auto-release & booking rules | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Hybrid work coordination | 3/5 | 3/5 | 3/5 | 3/5 | 2.5/5 | 2.5/5 |
| Occupancy analytics & employee privacy | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 |
| Integrations, identity & administration | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** |

### The judges

- **The Workplace Manager** (v1.0): Runs workplace and facilities for a 900-person insurer with offices in Cologne, Munich and Vienna and 0.6 desks per employee since the move to hybrid work. Tuesdays are full, Fridays are empty, and the Munich lease is up in eighteen months. Wants desks, rooms and parking on real floor plans, no-shows released automatically, neighbourhoods per team, and occupancy figures built from check-ins rather than bookings, good enough to take to the board.
- **The People Lead** (v1.0): Head of People at a 250-person software company in Hamburg that asks for two office days a week and gets complaints that nobody else is there on them. Wants everyone to see who is coming in before they commute, team and anchor days, desks next to the colleagues they plan with, all of it inside Microsoft Teams where people already are, and nudges rather than a control system the works council would never sign.
- **The Microsoft 365 Administrator** (v1.0): Runs Microsoft 365, Entra ID and Intune for a 1,200-person manufacturer with six sites and forty room mailboxes nobody keeps tidy. Will not create accounts by hand: wants single sign-on and SCIM provisioning from Entra ID, room bookings synced both ways with Exchange, a Teams app and an Outlook add-in deployed centrally, room displays that are not a closed box, an API, audit logs, and a subprocessor list the security team can review.
- **The Works Council Member** (v1.0): Sits on the works council of a 2,000-person utility and chairs its IT committee. Under § 87(1) no. 6 BetrVG a desk booking system is a technical device that can monitor employees, so nothing goes live without a works agreement. Wants to know who sees who sat where, how long booking and check-in records are kept, whether reports stay anonymous below a minimum group size, whether presence can be hidden, and where the data is hosted and by whom.
- **The Office Manager** (v1.0): Office manager at a 70-person design and marketing agency in Leipzig with 40 desks, three meeting rooms and twelve parking spaces, and does it next to reception, purchasing and onboarding. The parking spreadsheet causes an argument every Monday. Wants a floor plan set up in an afternoon, booking from Slack and the phone, a fair rule for the parking spaces, desks released when someone does not show, and a monthly price read off the website.
- **The Skeptic** (v1.0): Has seen "real-time occupancy" that counted bookings and never a person, an auto-release nobody switched on because check-in annoyed the board, and a per-user price that doubled once rooms, parking and SSO were added. Asks how a no-show is detected, what the occupancy figures are built from, which room displays and sensors work without the vendor's own hardware, where the booking history is stored — and how it would leave.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Aes256 at rest: AES-256 [S22]
- Audits: External audits and regular penetration tests [S13]
- DPA: yes [S13]
- Dutch supervisory authority: Dutch Supervisory Authority [S12]
- Encryption: in transit · at rest · in cloud [S12]
- Encryption: End to end encryption for databases and internet communications [S13]
- GDPR: yes [S13]
- GDPR: yes [S11]
- GDPR and ISO 27001: yes · yes [S12]
- ISO 27001: yes [S13]
- Iso9001: yes [S13]
- ISO 27001 audit: yearly by independent auditor · yes [S12]
- MFA admin access: yes [S22]
- Online meeting URL flag only: no · yes [S22]
- Penetration testing: yes [S12]
- Room calendar permission: read and write various attributes in the room calendar for each meeting · Calendars.ReadWrite [S22]
- Room calendar sensitive data not accessible: no · no · no [S22]
- Room calendar stored attributes: attendees · organizer · start · end · createdDateTime · lastModifiedDateTime · location(s) · recurrence · sensitivity [S22]
- SLA policy: yes [S10]
- Small group masking: yes · 5 [S19]
- Tls 1 2: TLS 1.2 [S22]

**Data**
- Analytics anonymization: User data anonymized after statutory period [S13]
- Backups: yes [S13]
- End of subscription: hand over data then delete · delete data with confirmation [S12]
- Generated data: IP address · features used · security logs · cookies · reservations · calendar history · teams or groups · connections · office days · profile picture [S12]
- Privacy contact: privacy@mapiq.com [S11]
- Pseudonymization: 30 [S12]
- Retention: 24 hours to subscription duration [S12]
- Retention admin location: Settings > General > Edit, Data and User retention settings · https://www.admin.mapiq.com [S21]
- Retention configurable: automatically deleted or anonymized · yes [S21]

**Hosting**
- Azure internal network: internal Azure network only · Azure · yes [S22]
- Data residency: West-Europe · Microsoft Azure · Netherlands · Ireland · no [S12]
- Provider: Western Europe · Microsoft Azure [S13]

**Integrations**
- Access gallagher: Gallagher · Access control occupancy insights [S6]
- AI chatgpt: ChatGPT · MCP [S6]
- AI mcp: Microsoft Copilot · MCP [S6]
- API: yes [S10]
- API: yes [S13]
- API: yes [S3]
- API: API for connecting existing workplace tools [S2]
- API: API for connecting to existing workplace tools [S5]
- API available: yes [S6]
- API collection: Mapiq API provides bookings for workspaces and parking, building configurations, user lists, and more [S23]
- API documented: yes [S1]
- API v1 deprecated: yes [S23]
- Article count: 3 [S23]
- Attendance badge import path: Insights > Data sources > Badge Access [S19]
- Badge data: Badge data ingestion [S5]
- Bi tools: Qlik · DataBricks · Tableau · PowerBI [S6]
- Calendar sync: yes [S8]
- Category counts: 5 · 4 · 3 · 4 · 4 · 5 · 2 · 1 · 14 · 2 · 2 · 3 [S6]
- Custom available: yes [S6]
- Data features: Data Integrations module covers occupancy sensors, Wi-Fi networks, access management, calendar integrations, data connections, API [S9]
- Developer portal: A Developer Portal article exists for API access [S23]
- Direct data streaming: yes [S9]
- Docs API: yes [S11]
- Google API policy: yes · yes [S12]
- Google room calendars not supported: yes · yes · no [S22]
- Hardware agnostic: yes [S9]
- Hardware independence: no [S4]
- Iwms topdesk planon: TOPdesk · Planon [S6]
- Lockers vecos: Vecos [S6]
- M365 google teams: Microsoft 365 · Google · Teams [S1]
- Microsoft 365 room calendar: Related article indicates room calendar integration through Microsoft 365 [S14]
- Microsoft suite: Microsoft 365 · Outlook · Teams [S3]
- Partners: Cisco · Microsoft · NTT · Wipro [S10]
- Partners SSO: Integrations and partners: SSO, IAM, hardware providers [S2]
- Plug and play: Plug-and-play calendar and system integrations [S2]

**Legal**
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S15]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S10]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S16]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S13]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S23]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S17]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S21]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S22]
- Address: Oostsingel 209, 2612 HL, Delft, The Netherlands [S3]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S2]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S11]
- Address: Delft · Oostsingel 209, 2612 HL · The Netherlands [S4]
- Address: Oostsingel 209, 2612 HL, Delft, The Netherlands [S5]
- Address: Delft · Oostsingel 209 · The Netherlands · 2612 HL [S6]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S7]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S8]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands [S18]
- Address: Oostsingel 209, 2612 HL Delft, The Netherlands · The Netherlands [S20]
- Available policies: Privacy Policy, Terms & Conditions, Cookie Policy, Support Policy, Responsible Disclosure Policy, SLA available [S9]
- Company address: Oostsingel 209, 2612 HL Delft, The Netherlands [S19]
- Copyright: 2026 · Mapiq [S5]
- Document version: Document Version: 16 October 2024 [S12]
- Entity: Mapiq B.V. [S11]
- Entity location: Delft · The Netherlands [S1]
- Governing law: Dutch law [S11]
- Jurisdiction: .the Hague · Netherlands Commercial Court, Amsterdam [S11]
- Policies: Privacy Policy · Terms & Conditions · Cookie Policy · Support Policy · Responsible Disclosure Policy · SLA [S3]
- Privacy policy: yes [S13]
- Registered address: Oostsingel 209, 2612 HL Delft, The Netherlands [S9]
- SLA policy: SLA and Responsible Disclosure Policy documents exist [S2]
- Termination notice: 45 [S11]
- Terms documents: Privacy Policy · Terms & Conditions · Cookie Policy · Support Policy · Responsible Disclosure Policy · SLA [S1]

**Pricing**
- Annual escalation: 7 [S11]
- Currency: EUR · no [S11]
- Non cancellable: yes [S11]
- Pay for what you need: Only pay for what you need [S9]
- Payment terms: 30 [S11]
- Subscription invoicing: annual · yes [S11]

**Product**
- Active users: 120,000+ active users [S10]
- Ad hoc policy: Ad hoc desks are not bookable but show up in the employee app as usable workspace areas. [S17]
- Add room requirements: active work calendar integration for organization · calendar synced with Mapiq · user is event organizer [S15]
- Add room to existing event: Users can add meeting rooms to an existing calendar event [S15]
- Adhoc with mandatory booking: yes · no [S17]
- Admin capabilities: Admin module covers buildings, parking, occupancy management [S8]
- AI assistant: yes [S1]
- AI forecasting: yes [S3]
- AI positioning: Workplace management platform with AI for analyzing, planning, and operating office space [S1]
- AI scenario planning: yes [S1]
- AI suggestions: AI-driven personalized workspace recommendations [S2]
- Analytics capability: Pulls data from every system into one platform without reformatting [S5]
- Analytics data standardisation: Connects data across office systems and standardises it across locations [S5]
- Anonymous analytics: yes [S3]
- Anonymous analytics: Anonymous workplace usage analytics by user group [S2]
- Anonymous data: Analyzes anonymous data from configurable user groups [S5]
- API scope: API provides bookings for workspaces and parking, building configurations, user lists, and more [S8]
- Area booking policy: Area booking allows users to use any available desk in a workspace area, regardless of whether desks are drawn in. [S17]
- Attendance bookings overlay scope: desk bookings only · parking · meeting room bookings [S19]
- Attendance data sources: check-in integration · badge importer [S19]
- Attendance filters: data source · weekday pattern · user fields (e.g. department, job title) [S19]
- Attendance group breakdown: yes [S19]
- Attendance key metrics: average attendance · peak attendance [S19]
- Attendance level distribution: yes [S19]
- Attendance people seen vs inside toggle: people seen · people inside [S19]
- Attendance report location: Admin portal > Insights > Deep dives [S19]
- Attendance weekday hour charts: by weekday · by hour [S19]
- Auto checkin: yes [S4]
- Auto release: yes [S3]
- Auto release: yes [S4]
- Automated emails: Automated emails capability [S5]
- Automatic checkin: API matches booking data with access control data for automatic check-in via keycard or smartphone swipes [S7]
- Basic data collected: first and last name · business email address [S12]
- Bookable resources: Desk booking & Hot desking · Areas & Neighborhoods · Meeting rooms · Parking spots · Timeslots · Amenities & Services · Group bookings · Booking on behalf [S2]
- Booking rate chart features: average · peak · Days · Weeks [S20]

**Subprocessors**
- List: Microsoft Ireland Operations Ltd · cloud hosting · Brevo (formerly SendInBlue) · email provider · Intercom · Customer Support platform [S12]

**Support**
- Channels: in-app Messenger chat · email support@mapiq.com [S15]
- Channels: support@mapiq.com · yes [S16]
- Channels: in-app Messenger chat · email support@mapiq.com [S17]
- Channels: in-app Messenger · support@mapiq.com [S21]
- Channels: support@mapiq.com · yes [S18]
- Help center: yes [S10]
- Help center: yes [S1]
- Help center: help center · API · contact [S3]
- Help center: Help center · Mapiq API [S2]
- Help center: yes · yes [S4]
- Integration setup: implementation engineer · yes [S6]
- Messenger email: in-app Messenger chat · email support@mapiq.com [S14]
- Policy reference: yes [S11]
- SLA exists: yes [S7]
- SLA reference: yes [S11]
- SLA uptime: 99.9 · yes [S13]
- Support channels: /Messenger chat · support@mapiq.com [S22]

181 more facts on the canonical page: https://whats-best.ai/software/desk-booking/mapiq

## Questions

### Is Mapiq European?

Yes. whats-best.ai classifies Mapiq as EU-Made.

### Where does Mapiq store data?

Not stated on the vendor’s pages as of 5 Nov 2026.

### Does Mapiq have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

### What are the best alternatives to Mapiq?

As of 6 Nov 2026, the panel rates [deskbird (3.5/5)](https://whats-best.ai/software/desk-booking/deskbird), [Kadence (3.5/5)](https://whats-best.ai/software/desk-booking/kadence) and [anny (3/5)](https://whats-best.ai/software/desk-booking/anny) highest among the other 15 Desk Booking & Hybrid Workplace products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [deskbird](https://whats-best.ai/software/desk-booking/deskbird) (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Mapiq alternatives](https://whats-best.ai/software/desk-booking/mapiq/alternatives).

## What this page leaves out

- 3 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://www.mapiq.com/ (checked 2026-11-05)
- [S2] Features page (desk and resource booking): https://www.mapiq.com/features/resource-booking (checked 2026-11-05)
- [S3] Features page (meeting rooms): https://www.mapiq.com/features/meeting-room-management (checked 2026-11-05)
- [S4] Features page (occupancy sensors): https://www.mapiq.com/features/workplace-occupancy-sensors (checked 2026-11-05)
- [S5] Features page (workplace analytics): https://www.mapiq.com/features/workplace-analytics (checked 2026-11-05)
- [S6] Integrations page: https://www.mapiq.com/integrations (checked 2026-11-05)
- [S7] API documentation: https://www.mapiq.com/integrations/api (checked 2026-11-05)
- [S8] Documentation: https://help.mapiq.com/en/ (checked 2026-11-05)
- [S9] Pricing page: https://www.mapiq.com/pricing (checked 2026-11-05)
- [S10] About page: https://www.mapiq.com/about (checked 2026-11-05)
- [S11] Terms of service (names the operating company): https://www.mapiq.com/legal/terms-and-conditions (checked 2026-11-05)
- [S12] Privacy policy: https://www.mapiq.com/legal/privacy-policy (checked 2026-11-05)
- [S13] Security / trust page: https://www.mapiq.com/product/security (checked 2026-11-05)
- [S14] Desk, room & parking booking — found from sitemap: https://help.mapiq.com/en/articles/86354-book-a-room-through-find (checked 2026-11-05)
- [S15] Desk, room & parking booking — found from sitemap: https://help.mapiq.com/en/articles/67798-adding-or-removing-meeting-room-s-to-your-existing-event (checked 2026-11-05)
- [S16] Check-in, auto-release & booking rules — found from sitemap: https://help.mapiq.com/en/articles/154794-release-meeting-rooms-in-case-of-no-shows (checked 2026-11-05)
- [S17] Check-in, auto-release & booking rules — found from sitemap: https://help.mapiq.com/en/articles/141368-workspace-policy-overview (checked 2026-11-05)
- [S18] Hybrid work coordination — found from sitemap: https://help.mapiq.com/en/articles/881800-find-your-colleagues (checked 2026-11-05)
- [S19] Hybrid work coordination — found from sitemap: https://help.mapiq.com/en/articles/680802-office-attendance (checked 2026-11-05)
- [S20] Occupancy analytics & employee privacy — found from sitemap: https://help.mapiq.com/en/articles/323700-meeting-room-utilization (checked 2026-11-05)
- [S21] Occupancy analytics & employee privacy — found from sitemap: https://help.mapiq.com/en/articles/571361-privacy-settings (checked 2026-11-05)
- [S22] Integrations, identity & administration — found from sitemap: https://help.mapiq.com/en/articles/108175-room-calendar-integration-through-microsoft-365 (checked 2026-11-05)
- [S23] Integrations, identity & administration — found from sitemap: https://help.mapiq.com/en/collections/12568-mapiq-api (checked 2026-11-05)

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Cite as: whats-best.ai, "Mapiq — Desk Booking & Hybrid Workplace", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/desk-booking/mapiq

Corrections: https://whats-best.ai/correct/1566?target=page