# Youtrust (Yousign) — E-Signature

Youtrust (Yousign) by Youtrust SAS holds a panel rating of 2.5/5 from 6 AI judges (category median 2.5/5), as of 2026-10-15. Provenance: EU-Made; sovereignty: not determined.

- Vendor: Youtrust SAS (https://youtrust.com)
- Category: [E-Signature](https://whats-best.ai/software/e-signature.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/e-signature/youtrust
- Alternatives: https://whats-best.ai/software/e-signature/youtrust/alternatives ([markdown](https://whats-best.ai/software/e-signature/youtrust/alternatives.md))
- Data as of: 2026-10-20 · evaluated 2026-10-15 · oldest source captured 2026-10-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Youtrust SAS
- Headquarters: Not stated on the vendor’s pages as of 13 Oct 2026
- Data hosting: Default not stated; pages mention Europe [S9]
- Free plan: Yes, per the vendor’s own page [S2]

## The panel's verdict

Youtrust SAS (formerly Yousign, Caen, France) sells electronic signatures at simple, advanced and qualified eIDAS levels through a web app and API. Its strength is the signing workflow, where scores cluster at 7-8: templates, CSV bulk send with per-line error validation, seven signer languages, automatic reminders, approvers and custom branding are documented. Evidence and retention scores cluster at 6-7, on a per-signer PDF audit trail with IP addresses, authentication mode and a document hash, ten-year evidence retention and optional ten-year archiving with the certified archiver Arkhineo. The weak spots are pricing transparency, signature levels, identity verification and sovereignty, which all score 4-5: no plan prices, identification fees or API figures are public, and we found no public information naming the qualified trust service provider, its EU Trust List entry or subprocessor locations. The pages state data is created and hosted exclusively within the EU, name the host as Amazon Web Services' French establishment in Courbevoie, and describe standard contractual clauses for processor transfers outside the EU. No notable disagreement was computed; scores sit within one point on every criterion.

**Speaks for it:**
- Signing workflow, the strongest area at 7-8, documents templates, CSV bulk send, seven signer languages, automatic reminders and custom branding.
- A per-signer PDF audit trail records sender and signer IP addresses, authentication mode and a document hash, with signature evidence retained ten years.
- Identity verification tiers run from image and video capture to biometric face match and a certified hybrid with human expert review, with ID data kept 90 days.
- Integration and API scores cluster at 5-6 on webhooks with separate sandbox and production environments, a free developer sandbox, and Zapier and HubSpot connectors.
- The qualified signature price is published as 'Ab 10€/QES' on Plus and Pro, with automated forms from 'Ab 10€/Monat'.

**Held against it:**
- We found no public information naming the qualified trust service provider, its EU Trust List entry, or which countries offer which signature level.
- No plan prices, identification fees, API figures, overage terms or contract terms are public, so the cost of a real signing volume cannot be computed.
- We found no public information on signing order, conditional fields, or delegation to substitute signers.
- We found no public information on long-term validation, a named timestamp provider or an independent validation report.
- We found no public information confirming the contracting entity's jurisdiction and ownership, subprocessor identities or certification scope, while the privacy policy relies on standard contractual clauses for transfers outside the EU.

**Best for:**
- You send the same document to many signers across countries and need CSV bulk send with per-line error validation in seven signer languages.
- You build signing into your own application and want documented webhooks with a free sandbox before going live.
- You need a documented per-signer audit trail, with IP addresses and a document hash, behind every signature for later disputes.
- Your SMB needs unlimited simple and advanced signatures on the Plus or Pro plans, with the qualified level priced per signature at 'Ab 10€/QES'.

**Avoid if:**
- You must name the qualified trust service provider and its EU Trust List entry before relying on qualified signatures for high-stakes documents.
- You need published plan prices and identification fees to budget a known signing volume, which the captured pages do not give.
- Your workflows hinge on signing-order control, conditional fields or delegation to substitute signers, which the pages do not document.
- Your procurement requires confirmed subprocessor locations and certification scope before purchase, neither of which the vendor's pages confirm.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price.

| Criterion | The Legal Counsel | The HR Operations Lead | The Revenue Operations Lead | The Integration Engineer | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| eIDAS levels & trust services | 2/5 | 2/5 | 2/5 | 2/5 | 2.5/5 | 2/5 |
| Signer identification | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 | 2.5/5 | 2/5 |
| Signing workflow & signer experience | 3.5/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Evidence, validation & retention | 3/5 | 3/5 | 3/5 | 3.5/5 | 3/5 | 3/5 |
| Integrations & API | 3/5 | 2.5/5 | 3/5 | 3/5 | 3/5 | 2.5/5 |
| European sovereignty | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 | 2.5/5 | 2.5/5 |
| Pricing transparency | 2/5 | 2/5 | 2.5/5 | 2/5 | 2/5 | 2/5 |
| **Weighted verdict** | **2.5/5** | **2.5/5** | **3/5** | **3/5** | **2.5/5** | **2.5/5** |

### The judges

- **The Legal Counsel** (v1.0): Decides which contracts may be signed electronically and at which level. Wants SES, AdES and QES named per plan and country, the qualified trust service provider linked to the EU Trust List, and an audit trail with timestamps that still validates when the contract is disputed in eight years.
- **The HR Operations Lead** (v1.0): Sends two hundred employment contracts a year, many of them fixed-term and so under written form. Wants QES that a new hire can complete on a phone in ten minutes, identification that accepts the IDs applicants actually hold, bulk sending from templates, and a price per qualified signature known before the contract is signed.
- **The Revenue Operations Lead** (v1.0): Measures how long a quote takes to come back signed and where it stalls. Wants signing from inside the CRM, templates sales cannot break, reminders and signing order that run themselves, and a signer experience that needs no account, no app and no explanation.
- **The Integration Engineer** (v1.0): Embeds signing into the company's own portal and archives the result in the DMS. Wants a versioned API with webhooks and a sandbox, every signature level reachable through the API rather than only in the web app, and signed documents exported with their evidence intact.
- **The Data Protection Officer** (v1.0): Knows every signer who holds an ID card up to a camera hands biometric and identity data to a provider they never chose. Asks who performs the identification, where documents and ID data are stored, how long the audit trail keeps IP addresses, and who the subprocessors in the trust service chain are.
- **The Skeptic** (v1.0): Knows "legally binding" usually means a simple signature. Reads for the level the default plan actually signs at, the QTSP the provider does not operate itself, the per-QES and ident fees on top of the plan, the envelope limit, and "eIDAS-compliant" from a provider that names no trust service at all.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Ownership | Not determined | — | — |
| Data residency | Not determined | — | — |
| Subprocessors | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Certified identity anssi: yes · yes [S8]
- Eidas: Frankreich · yes [S1]
- Eidas: yes · yes [S2]
- Eidas compliance claim: yes [S6]
- Eidas hosting: EU · yes [S2]
- Eidas reference: e-Signatur in Deutschland · Zertifizierungen · eIDAS · Youtrust & die Sicherheit [S7]
- Eidas referenced: eIDAS and certifications pages referenced [S4]
- Evidence file: yes [S2]
- Kyc positioning: Identitätsprüfung für KYC-Abläufe mit Sicherheitsniveau nach Risikoprofil [S7]
- Qualified trust service provider: trusted service and certification authority · yes [S6]
- Qualified trust service provider: yes [S9]
- Regulations: GDPR · eIDAS [S9]
- Signatures certified europe: yes [S6]

**Data**
- Minors: 18 [S3]
- Retention account deletion: 5 · 10 [S3]
- Retention advanced signature registry: 10 · 20 [S3]
- Retention certificate identity verification: 7 [S3]
- Retention id verification: 90 [S3]
- Retention signature evidence: 10 [S3]
- Rights: access · rectification · erasure · restriction · withdraw_consent · objection · portability · post_mortem_instructions [S3]

**Hosting**
- Data residency: Europe [S9]
- EU only: yes · yes [S6]
- EU transfers: yes [S3]
- Made in europe: yes [S5]
- Made in europe: yes [S8]
- Made in europe: Made in Europe [S9]
- Provider: Courbevoie, France · Amazon Web Services EMA SARL (französische Niederlassung) [S4]

**Integrations**
- API: yes · yes [S2]
- API available: yes [S2]
- API available: yes · identity · business · document · bank_account_verification [S8]
- Audit trail export: yes [S8]
- Full API: yes [S9]
- Webhook contact events: excludes contacts from CSV import · 3 · contact.created [S14]
- Webhook endpoint https required: yes [S14]
- Webhook environments: Sandbox · Production [S14]
- Webhook event selection: all events · manual per-event [S14]
- Webhook menu location: Menu > Developers > Webhooks [S14]
- Webhook signature request events: 1 · signature_request.activated · signature_request.done · signature_request.expired · signature_request.reactivated · signature_request.reminder_executed · signature_request.approved · signature_request.canceled · signature_request.declin… [S14]
- Webhook signer events: 2 · signer.notified · signer.link_opened · signer.done [S14]
- Webhook tracking: yes [S14]
- Webhook use cases: automatically downloading documents after they have been signed · displaying in a third-party tool that a document has been signed [S14]
- Webhooks available: notifications of document signing events · yes [S14]
- Zapier: yes · yes [S1]
- Zapier: yes · yes [S5]
- Zapier: yes [S7]
- Zapier: yes · Zapier · AI connector [S9]
- Zapier hubspot: zapier · hubspot · contact_sync [S2]

**Legal**
- Address: Rue De Suède Av Pierre Berthelot 14000 - CAEN (Frankreich) [S4]
- Brand rebrand: Yousign becomes Youtrust [S8]
- Change notice days: 30 [S3]
- Controller: Caen · YOUTRUST SAS · France [S3]
- Entity: Youtrust SAS [S4]
- German address: WeWork Atrium Tower, Eichhornstraße 3, 10785 Berlin [S4]
- Made in europe: MADE IN EUROPE [S4]
- Registration: Caen B · 794 513 986 [S4]
- Share capital: 1013998.58 [S4]
- VAT id: FR61 794 513 986 [S4]

**Pricing**
- Annual discount: 2 months free [S2]
- Annual discount: 2 months free [S2]
- API price: API · 106 · yes · month [S1]
- App price: App · per user · 9 · yes · month [S1]
- Archiving add on: add-on [S12]
- Custom offer: more than 10 users or additional modules · yes [S2]
- Custom offer: 5 [S2]
- Free price: Free · 0 · 2 [S2]
- Free price: 0 [S2]
- Free requests: 2 [S2]
- Free trial: yes · 14 [S5]
- One price: One · 108 · 9 · 132 · 10 [S2]
- One price: 132 · 9 · 108 [S2]
- One requests: 10 [S2]
- Plus price: Plus · 276 · 360 · unlimited · 23 [S2]
- Plus price: 360 · 276 · 23 [S2]
- Plus requests: yes [S2]
- Pro price: 576 · 456 · 38 [S2]
- Pro requests: yes [S2]
- Sandbox free 40day: yes · yes · 40 [S13]
- Trial: yes · 14 [S2]
- Trial: 14 [S2]

**Product**
- 2FA: yes [S2]
- Addon types: automated_forms [S2]
- Addons: Add-ons: Verify, eSignature, eSeal [S13]
- Advanced authentication otp: yes [S5]
- Advanced id verification: yes · yes · yes [S5]
- Advanced risk level: Documents with legal obligations or significant risks [S5]
- Advanced signature description: Advanced eSignature: reinforced security and legal value with additional signer identity verification [S5]
- Advanced use cases: Sales agreements · Employment contracts · Insurance contracts · Account opening agreement [S5]
- API available: yes [S5]
- API available: yes [S7]
- API integration time: Integration in weniger als einer Woche [S1]
- API purpose: API to integrate eSignature into existing tools or applications [S13]
- Archiving activation: no · signature request · template [S12]
- Archiving digital safe: digital safe in CDC Arkhineo · all signers signed [S12]
- Archiving dual location: 2 · Y archiving [S12]
- Archiving option default: no [S12]
- Archiving provider: certified third-party archiver · Arkhineo [S12]
- Archiving retention: date of archiving · 10 [S12]
- Archiving tracking plans: Plus · Pro · Scale · Admins · Account Owner [S12]
- Archiving usage tracking: Mo (MB) · yes [S12]
- Audit trail: yes [S7]
- Audit trail: yes [S8]
- Audit trail access: no · yes · no [S11]
- Audit trail authentication modes: no_code · sms_code · email_code [S11]
- Audit trail auto generation: per_signer · yes [S11]
- Audit trail contents: sender_info · signer_info · authentication_mode · signature_context · consent_date · validation_date · document_data [S11]
- Audit trail dispute use: audit trail allows technical retracing of signature sequence in disputes [S11]
- Audit trail download: zip · yes [S11]
- Audit trail format: PDF [S11]
- Audit trail generation timing: yes [S11]
- Audit trail hash: replay signature and verify document integrity · yes [S11]
- Audit trail integrity verification: yes [S11]
- Audit trail pending requests: per_signer_only [S11]
- Audit trail signature levels: simple · advanced · qualified [S11]
- Authentication methods: SSO · OTP · login_password [S3]
- Automated forms addon: per_month · 10 [S2]
- Automatic reminders: Automatic reminders [S13]
- Bank account verification: yes [S8]
- Bank account verification: yes [S9]
- Bank account verification module: yes [S7]
- Brand rename: Yousign wird zu Youtrust [S1]
- Bulk send CSV error validation: Errors · Valid Lines · missing value · unauthorized character · invalid email address or phone number · unsupported locale [S10]
- Bulk send CSV required columns: first_name · last_name · email_address · locale · yes [S10]
- Bulk send CSV separator: comma · semicolon [S10]
- Bulk send description: bulk_send · Bulk Send generates signature requests from a CSV file and sends each to a signer individually [S10]
- Bulk send entry points: Signatures page · Bulk Requests page · Templates page [S10]
- Bulk send multiple placeholder signers: yes [S10]
- Bulk send phone format: E.164 · 15 · yes [S10]
- Bulk send plan availability: 10 · 1 · 10 · yes [S10]
- Bulk send readonly text fields: yes [S10]
- Bulk send recurring recipients notified: recurring signers · approvers · followers [S10]
- Bulk send request name suffix: yes · yes [S10]
- Bulk send supported languages: de · en · es · fr · it · nl · pl [S10]
- Bulk send template requirement: yes [S10]
- Bulk send tracking: list all bulk sends · modify draft bulk sends · monitor and act on individual signature requests [S10]
- Bulk send workspace selection: yes [S10]
- Certified identity verification: automated facial recognition with human expert review and systematic additional manual checks [S8]
- Company verification: yes [S8]
- Company verification: yes [S9]
- Company verification module: yes [S7]
- Cross border validity: yes [S6]
- Customer count: SMBs · 25000+ [S5]
- Customer count claim: 30000 [S6]
- Customers: >30000 [S1]
- Customers count: 30000 [S13]
- Dashboard monitoring: real-time session status · bottleneck detection · audit trail export [S9]
- Data extraction: yes [S8]
- Document fraud detection: yes · Document Trust [S8]
- Document fraud detection: yes [S9]
- Document trust fraud detection: KI-gestützte Dokumentenbetrugserkennung (Document Trust) mit Risikoscore [S7]
- Eidas compliance: Youtrust offers several signature levels compliant with eIDAS requirements and European law [S5]
- Eidas regulation description: European law · Electronic Identification, Authentication and trust Services · 2014 [S6]
- Eidas signature levels: Simple · limited · Advanced · medium to high · Qualified · high [S6]
- Electronic archiving: annual_only [S2]
- Electronic signature: Electronic signature product (Web-App and API), including qualified electronic signature content [S4]
- Eseal: Elektronisches Siegel [S1]
- Esignature: Elektronische Signatur [S1]
- Esignature levels: 10 · unlimited · 2 · unlimited [S2]
- Evidence file: yes [S2]
- Export audit logs: yes [S7]
- Extracted data fields: Vorname · Nachname · Geburtsdatum · Geburtsort · Ablaufdatum [S7]
- Face match check: Identitätsprüfung per Gesichtsabgleich – biometrischer Abgleich zwischen Benutzergesicht und Ausweisfoto [S7]
- Face match identity verification: video verification with biometric comparison between the user’s face and the photo on the ID document [S8]
- Fes limits: unlimited (Plus and Pro) [S2]
- Footer rating: 4.5/5 [S7]
- Forms addon: Forms for automating recurring document preparation [S2]
- Forms addon: Forms add-on for document preparation [S2]
- Free features: 1 · unlimited · 2 [S2]
- Free plan: 1 · yes [S2]
- Hybrid manual review: Gesichtsabgleich mit zusätzlichen manuellen Checks (Expertenüberprüfung durch Menschen) [S7]
- Id wallet: yes [S3]
- Identity verification: yes [S3]

**Support**
- Channels: Telefon · E-Mail [S1]
- Channels: One · Plus · Pro · email [S2]
- Developer center: Developer Center resources and free sandbox [S13]
- Rating g2: 4.5 [S8]
- SLA: 99.9% · 99% [S2]

69 more facts on the canonical page: https://whats-best.ai/software/e-signature/youtrust

## Questions

### Is Youtrust (Yousign) European?

Yes. whats-best.ai classifies Youtrust (Yousign) as EU-Made.

### Where does Youtrust (Yousign) store data?

The default storage location for customer data is not stated on the vendor’s pages as of 13 Oct 2026. The vendor’s pages mention Europe as hosting location, per [the vendor’s page captured 13 Oct 2026](https://whats-best.ai/evidence/6721).

### Does Youtrust (Yousign) have a free plan?

Yes. Youtrust (Yousign) has a free plan, per [the vendor’s page captured 1 Oct 2026](https://whats-best.ai/evidence/6696).

### What are the best alternatives to Youtrust (Yousign)?

As of 15 Oct 2026, the panel rates [Penneo (2.5/5)](https://whats-best.ai/software/e-signature/penneo), [MOXIS (2.5/5)](https://whats-best.ai/software/e-signature/moxis) and [Scrive (2.5/5)](https://whats-best.ai/software/e-signature/scrive) highest among the other 14 E-Signature products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Penneo](https://whats-best.ai/software/e-signature/penneo) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Youtrust (Yousign) alternatives](https://whats-best.ai/software/e-signature/youtrust/alternatives).

## What this page leaves out

- 18 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 11 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://youtrust.com/de-de (checked 2026-10-13)
- [S2] Pricing page: https://youtrust.com/de-de/preise-app (checked 2026-10-13)
- [S3] Privacy policy: https://youtrust.com/de-de/datenschutz (checked 2026-10-13)
- [S4] Legal notice: https://youtrust.com/de-de/impressum (checked 2026-10-13)
- [S5] EIDAS levels & trust services — found from sitemap: https://youtrust.com/electronic-signature-levels (checked 2026-10-13)
- [S6] EIDAS levels & trust services — found from sitemap: https://youtrust.com/eidas (checked 2026-10-13)
- [S7] Signer identification — found from sitemap: https://youtrust.com/de-de/verify/identitaetspruefung (checked 2026-10-13)
- [S8] Signer identification — found from sitemap: https://youtrust.com/verify/identity-verification (checked 2026-10-13)
- [S9] Signing workflow & signer experience — found from sitemap: https://youtrust.com/workflows (checked 2026-10-13)
- [S10] Signing workflow & signer experience — found from sitemap: https://help.youtrust.com/en/articles/130402-create-bulk-send (checked 2026-10-13)
- [S11] Evidence, validation & retention — found from sitemap: https://help.youtrust.com/en/articles/72939-esignature-audit-trails (checked 2026-10-13)
- [S12] Evidence, validation & retention — found from sitemap: https://help.youtrust.com/en/articles/196567-archive-documents (checked 2026-10-13)
- [S13] Integrations & API — found from sitemap: https://youtrust.com/api (checked 2026-10-13)
- [S14] Integrations & API — found from sitemap: https://help.youtrust.com/en/articles/71655-how-to-set-up-a-webhook (checked 2026-10-13)

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Cite as: whats-best.ai, "Youtrust (Yousign) — E-Signature", AI panel analysis, as of 2026-10-20. https://whats-best.ai/software/e-signature/youtrust

Corrections: https://whats-best.ai/correct/632?target=page