# Interact — Employee Communication & Intranet

Interact by Odyssey Interactive Ltd holds a panel rating of 2.5/5 from 6 AI judges (category median 2.5/5), as of 2026-10-30. Provenance: UK / wider Europe; sovereignty: not determined.

- Vendor: Odyssey Interactive Ltd (https://www.interactsoftware.com)
- Category: [Employee Communication & Intranet](https://whats-best.ai/software/employee-communications.md)
- Provenance (editorial classification): UK / wider Europe
- Canonical page: https://whats-best.ai/software/employee-communications/interact
- Alternatives: https://whats-best.ai/software/employee-communications/interact/alternatives ([markdown](https://whats-best.ai/software/employee-communications/interact/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-30 · oldest source captured 2026-10-29

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Odyssey Interactive Ltd
- Headquarters: Not stated on the vendor’s pages as of 29 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 29 Oct 2026
- Free plan: Not stated on the vendor’s pages as of 29 Oct 2026

## The panel's verdict

Interact, an AI-native intranet from Odyssey Interactive Ltd of Manchester (majority acquired in December 2025 by funds advised by Castik Capital), is strongest on integration and administration at 5-6: SCIM 2.0 provisioning from Microsoft Entra ID is documented in unusual depth, alongside SAML single sign-on and a public API reference with a changelog. Reach and targeting and works council and privacy sit at a uniform 4, content and knowledge at 4-5, resting on a named Data Protection Officer, a 2-month cap on retention after the service ends, a mobile app that stores no sensitive data on the device, and push notifications carrying a mandatory flag with read states. The weakest area is engagement and feedback at 3-4, where surveys, eNPS, listening and onboarding are named as capabilities but never described. The one genuine spread is sovereignty, 5 to 7: higher scores credit the published subprocessor list and storage in EU customers' chosen region; lower ones weigh US providers in the chain and the UK contracting entity. The captured pricing page states no figures; the route is booking a demo.

**Speaks for it:**
- SCIM 2.0 provisioning from Microsoft Entra ID is documented in unusual depth — sync scopes, group types for company, department and location, a health endpoint and verbose errors.
- SAML single sign-on in the mobile app matches the web configuration, beside a public REST API reference with a changelog.
- Privacy operations are published: a named Data Protection Officer, subject-access handling with a 30-day response, and data held no longer than 2 months after the service ends.
- The subprocessor list is published with names, purposes, locations and opt-in markers, and EU customers get storage in their chosen region with in-region backups.
- Push notifications carry a mandatory flag with per-item read states, and directory groups target by company, department and location.

**Held against it:**
- Surveys, eNPS, listening, recognition and onboarding are named as capabilities but never described — we found no public information on anonymity rules or moderation.
- We found no public information on login or provisioning for staff without a company email address; the documented flow requires Department and Location values from Entra ID.
- We found no public information on a works-agreement template, quiet hours, or whether read and usage analytics are aggregated rather than shown per person.
- The chain includes US providers — Intercom for in-app chat and Mixpanel for product analytics — and support staff in the US and UAE may access information from their country of residence.
- No price figure appears on any captured page, and the route offered is booking a demo.

**Best for:**
- You run Microsoft Entra ID and want unusually deep, documented user and group provisioning — integration and administration scores cluster at 5-6.
- You need a mobile intranet that pushes notifications with a mandatory flag and read states to audiences defined by company, department and location.
- You are an EU customer that wants storage in your chosen region with in-region backups under binding corporate rules, and a published subprocessor list to review.
- Your privacy review looks for a named Data Protection Officer, a 2-month retention cap after the service ends, and a mobile app that stores no sensitive data on the device.

**Avoid if:**
- Your workforce mostly sits outside a directory — the documented provisioning flow runs through Microsoft Entra ID with Department and Location as required fields, and we found no public information on provisioning people without a directory account.
- You need a fully European chain — in-app chat and product analytics run through US providers, the contracting entity states it is not established in the EU, and support staff sit in the US and UAE.
- Your works council negotiation turns on per-person read states and usage analytics — the notification system carries a mandatory flag with per-user read states, and the only published statement on analytics is that usage data is generated from content queries.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Internal Communications Lead | The Frontline Operations Lead | The Microsoft 365 Administrator | The Works Council Member | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Reach & targeted announcements | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Pages, documents & knowledge | 2/5 | 2/5 | 2/5 | 2.5/5 | 2/5 | 2/5 |
| Engagement, surveys & onboarding | 2/5 | 2/5 | 2/5 | 2/5 | 1.5/5 | 1.5/5 |
| Works council, private phones & privacy by design | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Integration, identity & administration | 2.5/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| European sovereignty | 3/5 | 3/5 | 3/5 | 3/5 | 3.5/5 | 2.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **2/5** | **2/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** |

### The judges

- **The Internal Communications Lead** (v1.0): Heads internal communications at a 3,000-person manufacturer with eleven sites in four countries, a third of the staff at desks and the rest on the shop floor. Sends the CEO letter, the site news and the safety notice, and wants each to reach the right people in their language, a read confirmation where the law asks for one, and figures that show the board who actually saw it — not an email open rate.
- **The Frontline Operations Lead** (v1.0): Runs HR and operations for a logistics company with 1,800 drivers, pickers and store staff, most of them without a company email address and many on temporary contracts. The notice board and the WhatsApp group are what works today. Wants a login a new picker manages on day one, onboarding before the first shift, content in six languages, and a per-user price that still makes sense for seasonal staff.
- **The Microsoft 365 Administrator** (v1.0): Looks after Entra ID, SharePoint and Teams for a company of 4,000, of whom 2,500 have no Microsoft licence. Has seen an intranet project end as a second SharePoint nobody maintains. Wants provisioning from the HR system including staff without email, SSO and SCIM, the app inside Teams rather than beside it, delegated admin rights per site, a real API, and an export when the contract ends.
- **The Works Council Member** (v1.0): Sits on the works council of a retail chain and negotiates the Betriebsvereinbarung for every new system under § 87 BetrVG. Will not sign off an app that tells a store manager who read a post at eleven at night, or that colleagues must install on their private phones to get their shift news. Reads the analytics pages first and asks what a manager can see about one person.
- **The Data Protection Officer** (v1.0): External data protection officer for several mid-sized employers. Reads the DPA and the subprocessor list before the feature pages: where push notifications, translation and the AI assistant send employee data, how long messages and read receipts are kept, how voluntary use on a private phone stays voluntary, and whether the parent company sits under a non-EU law that reaches the whole workforce's data.
- **The Skeptic** (v1.0): Has seen an "employee super app" that was a news feed with a chat bolted on, "reach every employee" that needed a company email to log in, and "95 percent adoption" that counted downloads. Reads "GDPR compliant" next to a push provider and a translation API that sit outside the EU, and per-user prices that apply only above a thousand seats — and asks what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Breach notification: yes [S6]
- CCPA rights: free of charge · yes [S6]
- Children privacy: 13 [S6]
- Controller processor roles: for customer data received from users of services · for individuals interacting with Interact's business · in some specific customer agreements [S15]
- Cyber essentials: whole organisation, including Sideways 6 · yes [S1]
- DPA available: yes · legal@interactsoftware.com [S15]
- Employee training: yes [S15]
- EU representative: Alexandra House, 3 Ballsbridge Park, Dublin, D04 C7H2, Ireland · The DPO Centre · yes [S6]
- Google analytics: yes [S6]
- ISO 27001: yes [S6]
- ISO 27001 design: products and services design · ISO27001 [S15]
- ISO 27001: ISO/IEC 27001:2022 · yes [S1]
- No data sale: no [S6]
- Sar contact: legal@interactsoftware.com · Interact Software, 5th Floor, 24 Mount St, Manchester M2 3NN [S15]
- Sar handling: yes · yes [S15]
- Sar response time: 30 [S15]
- SOC 2 type2: yes [S1]
- Vendor standards: yes [S15]

**Data**
- Analytics usage: yes [S6]
- Controller role: yes [S6]
- Retention after service end: 2 [S6]

**Hosting**
- Aws compliance: ISO27001 · SSAE16 · AWS [S15]
- Data residency: yes · yes [S6]
- No transfers out of EU: EU customers, backups and redundancy sites within same region · no [S15]
- Support locations: UK · EEA · UAE · US [S6]
- Transfer mechanism: binding corporate rules [S6]

**Integrations**
- API access annotation: Some endpoints require elevated access beyond a signed-in user, indicated by an Access line [S12]
- API authentication requirement: yes · yes · yes · yes [S12]
- API reference available: API reference · Changelog · Tools and downloads [S12]
- Auth requirements: yes · X-Tenant [S10]
- Content API pages by person: Site admin · List pages by persons · GET /api/content/pages-by-person · personId · authorType [S12]
- Content API recommended content: List recommended contents · GET /api/content/{objectId}/recommended-content · 200 · 500 · type · offset · limit · languageCode · objectId [S12]
- Notification endpoints: 8 · GET /api/notification · GET /api/notification/count · GET /api/notification/detailed · GET /api/notification/{id} · POST /api/notification/markallasread · PUT /api/notification/markasread · PUT /api/notification/{id}/markasread · PUT /… [S10]
- Recommended content response fields: Id · Title · Type · Avatar · AuthorId · Author · AuthorType · DateValue · Date · Url · Summary · Entity · AuthorAssetId · LikeCount · CommentCount · IsPlaceholder · SocialAdvocacyItem [S12]
- Rest API resource areas: Asset · Content · Gallery · Page · Sites [S12]
- SCIM section: Real-time user and group provisioning via SCIM 2.0 [S18]

**Legal**
- Entity: Odyssey Interactive Ltd. [S6]
- Entity address: Interact Software · 5th Floor, 24 Mount St, Manchester M2 3NN [S15]

**Pricing**
- Page presence: yes · no [S1]

**Product**
- AI native intranet: AI-native modern intranet for enterprises [S1]
- Capabilities list: Knowledge Base · Intranet Governance · Frontline App · Onboarding · eNPS · Multi-Language Comms · Personalization · Recognition · Email · Listening · Search · Content Management [S1]
- Delivery models: yes · yes [S6]
- Demo booking: Book a demo available [S11]
- Detailed endpoint filters: GET /api/notification/detailed [S10]
- GDPR effective date context: GDPR effective 25 May 2018, replaced EU Data Protection Directive, harmonizes EU data protection law [S15]
- Mark all read endpoint: POST /api/notification/markallasread [S10]
- Mark read endpoints: PUT /api/notification/markasread · PUT /api/notification/{id}/markasread · PUT /api/notification/{id}/markasunread [S10]
- Mobile auth matches web: yes · yes [S9]
- Mobile auth rest API: yes [S9]
- Mobile cached data: access token · recent search terms · intranet configuration settings · no [S9]
- Mobile overview: Interact mobile application gives users easy access to their Interact intranet [S9]
- Mobile permissions: biometric authentication · internet connection · access network state · push notifications · write external storage · record audio · camera · read internal storage · read external storage [S9]
- Mobile token encryption: yes [S9]
- Notification API purpose: Notification REST API to read and manage user notifications [S10]
- Notification fields: Id · Type · Text · PlainText · Title · ShortTitle · Summary · WebLink · AvatarId · InitiatorId · InitiatorName · SubType · GeneratedDate · IsRead · IsMandatory [S10]
- Notification list parameters: type · subType · unreadOnly · limit · offset [S10]
- Personalization: yes [S1]
- SCIM create update delete actions: Create · Update · Delete [S18]
- SCIM default value initial sync only: initial_sync_only [S18]
- SCIM deleted users not deleted on directory delete: no [S18]
- SCIM deprovisioning soft delete: 30 [S18]
- SCIM disabled user provisioning: no [S18]
- SCIM dynamic groups: yes [S18]
- SCIM entra support: yes [S18]
- SCIM group provisioning premium licence: yes [S18]
- SCIM group removal no delete: no [S18]
- SCIM group types: company · department · location · group [S18]
- SCIM health endpoint: https://{{intranet_url}}/api/v2/scim/v2/health [S18]
- SCIM jobstartdate format: yyyy-MM-ddTHH:mm:ssZ [S18]
- SCIM login types: SAML · Local Login · Windows Login [S18]
- SCIM manager sync: yes · Entra ID [S18]
- SCIM migration fields: mailNickName · userPrincipalName · mail · givenName · surname · EntityID or UID · UserName · UID · Email · First Name · Last Name [S18]
- SCIM nested groups limitation: no [S18]
- SCIM null value handling: yes [S18]
- SCIM power user required: Power User [S18]
- SCIM question mark field limitation: no [S18]
- SCIM schema discovery: no · yes [S18]
- SCIM security enabled groups: yes [S18]
- SCIM soft delete to active group membership: no [S18]
- SCIM sync scope options: All users and groups · Assigned users and groups only [S18]
- SCIM tenant URL: https://{{intranet_url}}/api/v2/scim/v2 [S18]
- SCIM token location: Control Panel > Profile Sources [S18]
- SCIM unassign sends disable: yes [S18]
- SCIM user required fields: Department · Location [S18]
- SCIM verbose errors: yes [S18]
- Seven pillars: built to support seven employee experience pillars [S5]
- Unread count endpoint: GET /api/notification/count [S10]
- User self service data controls: yes · yes [S6]

**Subprocessors**
- Aws: Data Hosting · US [S8]
- Aws emea: Data hosting · UK/EU [S8]
- Interact intranet llc: A wholly-owned Interact subsidiary · USA [S8]
- Intercom: In-App chat and email · US [S8]
- Leena AI: AI · USA/EU · yes [S8]
- List location: yes [S6]
- Mailgun: Communications technology provider · USA/EU [S8]
- Microsoft azure: Cloud hosting, Cloud services, Azure OpenAI · USA/EU [S8]
- Mixpanel: Product analytics and insights · US [S8]
- Mongodb atlas: Cloud hosted database · EU [S8]
- Mux: Enhanced video capabilities · USA · yes [S8]
- Sideways6: A wholly-owned Interact subsidiary · USA/EU [S8]
- Stream: Communications technology provider (chat) · EU · yes [S8]
- Twilio: Communications technology provider (text) · USA/EU · yes [S8]
- Voyage AI: AI embeddings for internal semantic search · US · yes [S8]

## Questions

### Is Interact European?

Yes, though not from the EU. whats-best.ai classifies Interact as UK / wider Europe.

### Where does Interact store data?

Not stated on the vendor’s pages as of 29 Oct 2026.

### Does Interact have a free plan?

Not stated on the vendor’s pages as of 29 Oct 2026.

### What are the best alternatives to Interact?

As of 3 Nov 2026, the panel rates [Flip (3.5/5)](https://whats-best.ai/software/employee-communications/flip), [Workvivo by Zoom (3/5)](https://whats-best.ai/software/employee-communications/workvivo) and [Staffbase (3/5)](https://whats-best.ai/software/employee-communications/staffbase) highest among the other 17 Employee Communication & Intranet products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Flip](https://whats-best.ai/software/employee-communications/flip) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Interact alternatives](https://whats-best.ai/software/employee-communications/interact/alternatives).

## What this page leaves out

- 63 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.interactsoftware.com/ (checked 2026-10-29)
- [S2] Features page (mobile intranet): https://www.interactsoftware.com/mobile-intranet-for-every-employee/ (checked 2026-10-29)
- [S3] Features page (analytics): https://www.interactsoftware.com/intranet-analytics/ (checked 2026-10-29)
- [S4] Features page (translation): https://www.interactsoftware.com/multilingual-intranet-with-translations/ (checked 2026-10-29)
- [S5] Pricing page: https://www.interactsoftware.com/intranet-pricing/ (checked 2026-10-29)
- [S6] Privacy policy: https://www.interactsoftware.com/terms/privacy-policy/ (checked 2026-10-29)
- [S7] Security / trust page: https://www.interactsoftware.com/intranet-security-privacy/ (checked 2026-10-29)
- [S8] Subprocessor list: https://www.interactsoftware.com/terms/interact-subprocessors/ (checked 2026-10-29)
- [S9] Reach & targeted announcements — found from sitemap: https://developer.interactsoftware.com/interact-mobile (checked 2026-10-29)
- [S10] Reach & targeted announcements — found from sitemap: https://developer.interactsoftware.com/api-notification (checked 2026-10-29)
- [S11] Pages, documents & knowledge — found from sitemap: https://www.interactsoftware.com/intranet-content-management-system/ (checked 2026-10-29)
- [S12] Pages, documents & knowledge — found from sitemap: https://developer.interactsoftware.com/api-content (checked 2026-10-29)
- [S13] Engagement, surveys & onboarding — found from sitemap: https://www.interactsoftware.com/employee-surveys/ (checked 2026-10-29)
- [S14] Engagement, surveys & onboarding — found from sitemap: https://www.interactsoftware.com/rewards-and-recognition/ (checked 2026-10-29)
- [S15] Works council, private phones & privacy by design — found from sitemap: https://www.interactsoftware.com/gdpr/ (checked 2026-10-29)
- [S16] Works council, private phones & privacy by design — found from sitemap: https://www.interactsoftware.com/accessibility/ (checked 2026-10-29)
- [S17] Integration, identity & administration — found from sitemap: https://www.interactsoftware.com/microsoft-365-intranet-integrations/ (checked 2026-10-29)
- [S18] Integration, identity & administration — found from sitemap: https://developer.interactsoftware.com/scim-entra-id (checked 2026-10-29)

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Cite as: whats-best.ai, "Interact — Employee Communication & Intranet", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/employee-communications/interact

Corrections: https://whats-best.ai/correct/1179?target=page