# Cvent — Event Registration & Ticketing

Cvent by Cvent Inc. holds a panel rating of 2.5/5 from 6 AI judges (category median 2.5/5), as of 2026-10-30. Provenance: Rest of world; sovereignty: not determined.

- Vendor: Cvent Inc. (https://www.cvent.com/de)
- Category: [Event Registration & Ticketing](https://whats-best.ai/software/event-ticketing.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/event-ticketing/cvent
- Alternatives: https://whats-best.ai/software/event-ticketing/cvent/alternatives ([markdown](https://whats-best.ai/software/event-ticketing/cvent/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-30 · oldest source captured 2026-10-29

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Cvent Inc.
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

Cvent, a US-based enterprise event platform, is strongest at the door: check-in and on-site scores range 8 to 9, covering QR self-check-in, guest lists searchable by name, email or company, on-demand badge printing, session scans with capacity control, on-site card payments and continuing-education signature tracking. Invoicing and tax is the weakest product area at 2-3 — the pages show a tax-collection mention, consolidated billing statements and an SAP Concur FAQ, and no public information on VAT rates per ticket, organiser-name invoices or accounting exports. Registration, payments and fees and attendee data ownership cluster at 4-6, sovereignty at 5-6, with no meaningful split; within payments, scores ranged from judges crediting the documented pipeline — 130+ currencies, weekly payouts in six currencies, automated refund handling — to those penalising the unstated fee. The German pages claim European datacenter infrastructure keeping customer data within the EU, but the agreement runs with Cvent, Inc. and its affiliates and the subprocessor list gives names without locations. Public pricing consists of a 14-day free trial and a 'One Flat Fee with no hidden costs' statement with no amount.

**Speaks for it:**
- Check-in and on-site scores range 8 to 9, with QR self-check-in on desktop, phone or tablet, guest lists searchable by name, email, company or confirmation, on-demand badge printing with edits on the fly, session scans with capacity control and on-site card payments through the OnArrival reader
- A full-service package supplies kiosks, printers and scanners with onsite setup, support and take-down led by a dedicated project manager, alongside a published self-service badging option
- Cvent Payments collects on the organiser's behalf in 130+ currencies, pays out weekly in six currencies and handles refund balances and reserves automatically
- Registration builds drag-and-drop event websites in the organiser's branding with early-bird pricing, reminder automation and abandoned-registration follow-up, with an independent WCAG audit and 18 accessibility templates
- A published data processing agreement includes a subprocessor list with change notifications and a ten-business-day objection window, and the vendor states attendee data is never sold or used to train external models

**Held against it:**
- Invoicing and tax scores sit at 2-3 — beyond a tax-collection mention, consolidated billing statements and an SAP Concur FAQ we found no public information on VAT rates per ticket, organiser-name invoices or exports to a named accounting system
- We found no public information on discount codes, quotas with waiting lists, reserved seating or per-attendee custom questions in the ticket shop
- The agreement runs with Cvent, Inc. and its affiliates, the trust pages rely on the EU-U.S. and Swiss-U.S. Data Privacy Frameworks, and the published subprocessor list gives entity names without locations
- We found no public information on offline scanning limits or failover behaviour at the door

**Best for:**
- You run multi-session conferences or congresses needing badge scans with admit-or-deny verification, session capacity control and continuing-education credit tracking — check-in and on-site scores range 8 to 9
- You want on-site execution handled for you, with kiosks, printers and scanners supplied and a dedicated project manager running setup, support and take-down
- You collect across borders and plan around a stated cadence, with 130+ currencies accepted and weekly payouts in six published currencies
- You are an association or non-profit, with membership authentication, CE-credit tracking across all events and a stated 4.2K+ association and non-profit customer base on the pages

**Avoid if:**
- Your finance team needs invoices in your organisation's name with consecutive numbers and VAT-ID capture — invoicing and tax scores sit at 2-3
- Your ticket shop depends on discount codes, waiting lists or per-attendee questions — shop and registration scores sit at 4-6, with no public information on those mechanics
- You must evidence an EU-based processing chain end to end before signing — ask the vendor: the public pages we read do not show it
- You need to compute an event's cost from public pages — ask the vendor: the public pages we read do not show it

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Conference Organiser | The Venue Promoter | The Course Provider | The Revenue Accountant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Ticket shop, checkout & registration | 3/5 | 2/5 | 2/5 | 2.5/5 | 2.5/5 | 2/5 |
| Payments, payouts, fees & refunds | 2/5 | 2.5/5 | 2/5 | 2.5/5 | 3/5 | 2/5 |
| VAT, invoices & accounting handoff | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1/5 |
| Check-in, badges & on-site sales | 4.5/5 | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 |
| Attendee data & the customer relationship | 3/5 | 2/5 | 2/5 | 2.5/5 | 2.5/5 | 2/5 |
| European sovereignty | 3/5 | 3/5 | 2.5/5 | 2.5/5 | 2.5/5 | 2.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3/5** | **2.5/5** | **2/5** | **2.5/5** | **2.5/5** | **2/5** |

### The judges

- **The Conference Organiser** (v1.0): Runs the annual congress of a trade association: 900 attendees over two days, member and non-member prices, workshops with twenty seats each, and half the bookings made by an assistant for three colleagues at once. Wants the shop on the association's own site, invoices that a company's accounts payable accepts without a phone call, badges printed at the door from the same data, and session check-in that counts towards continuing-education points.
- **The Venue Promoter** (v1.0): Books bands and DJs into a 250-capacity club, four nights a week, and pays the artists their guarantee before the show. Needs the ticket money before the event rather than three weeks after, a fee that buyers pay on top of a twelve-euro ticket, a door app two volunteers can run on their phones without signal in the basement, and the buyers of last month's show on a list the club can mail, not the platform.
- **The Course Provider** (v1.0): Runs a small adult education business: evening courses over eight weeks, weekend workshops for coaches, and a few seminars that employers pay for. Wants registrations with the questions each course needs, a waiting list that fills a cancelled seat by itself, VAT that is right for exempt teaching and taxable workshops in one shop, invoices to employers in her own name, and cancellation rules her terms can point to.
- **The Revenue Accountant** (v1.0): Keeps the books for a concert promoter and two conference organisers and gets a payout statement each month that nets ticket sales, refunds and platform fees into one number. Wants to know who sold the ticket in whose name, which VAT rate applied to each ticket, a fee invoice kept apart from the revenue, credit notes for every refund, and an export that reaches DATEV without a spreadsheet in between.
- **The Data Protection Officer** (v1.0): Advises a federation of sports clubs whose events collect names, employers, dietary needs and the odd wheelchair note. Reads the ticket buyer terms before the feature list, because they say whether the platform is a processor or a controller with its own newsletter. Wants a DPA that names the organiser as controller, subprocessors with their countries, and attendee lists that are deleted after the event instead of kept for marketing.
- **The Skeptic** (v1.0): Has seen "free for free events" turn into a fee on every paid ticket that buyers blame the organiser for, payouts held until a week after the show, and a platform that emails the organiser's audience about a rival's concert. Reads "your data belongs to you" next to buyer accounts on the platform's own app, and an export that stops at names and emails — and asks what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Apec: yes · yes [S7]
- Company structure: yes [S14]
- Data privacy framework: yes · yes [S7]
- Encryption: 256 · yes [S14]
- GDPR consent: yes [S14]
- GDPR fines context: 4 [S14]
- ISO 27001: yes · yes [S7]
- ISO 27001: ISO 27001:2013 · yes [S14]
- Other certifications: PCI DSS Level 1 · CSA STAR · TX-RAMP [S7]
- Pci dss: PCI-DSS · Cvent Core Funktionen · OnArrival · Passkey · Meetings Management [S14]
- Pci level 1: Service Provider · 1 [S11]
- Privacy: yes · yes [S7]
- Recaptcha: Site protected by reCAPTCHA; Google Privacy Policy and Terms of Service apply [S6]
- Security privacy: Our security and privacy teams protect your data [S4]
- SOC: yes · yes [S7]
- SOC reports: Cvent holds SOC 1 (Typ 1 und Typ 2); SOC 2 referenced in heading 'SOC 1 UND SOC 2 TYP' [S14]
- Vpat: 18 [S7]
- Wcag: yes [S7]

**Hosting**
- EU datacenters: yes [S14]

**Integrations**
- Alliance partner program: yes [S5]
- Association management software: yes [S4]
- Category association management: Association Management [S5]
- Category budget expenses: Budget & Expenses [S5]
- Category data analytics: Data Analytics [S5]
- Category networking: Networking Tools [S5]
- Category sales marketing: Sales & Marketing [S5]
- Category travel transportation: Travel & Transportation [S5]
- Category web virtual: Web & Virtual Solutions [S5]
- Central event data source: Cvent is positioned as central source of event data connected to CRM and marketing automation [S5]
- CRM martech: yes [S13]
- Developer hub: yes [S4]
- Developer hub: yes [S5]
- Expense tools question: FAQ references expense tool integrations like SAP Concur [S5]
- Featured list: Salesforce · Marketo · HubSpot [S5]
- Marketplace available: yes [S5]
- Membership authentication: yes [S4]
- Open API question: yes [S5]
- Reporting in cvent: Statements and reporting accessible directly in Cvent [S11]
- Salesforce add contacts: Add Salesforce contacts to Cvent invitation lists [S5]
- Salesforce campaign status sync: Sync campaign member status on registration cancellation [S5]
- Salesforce contact lead sync: Create Salesforce contact or lead from Cvent activity [S5]
- Salesforce form prepopulate: Pre-populate registration forms with Salesforce contact details [S5]
- Salesforce opportunity on attendance: Create Salesforce opportunity upon event attendance [S5]
- Salesforce task on registration: Create Salesforce task upon event registration [S5]
- Virtual meeting tools: Zoom · Webex · Teams [S5]

**Legal**
- Affiliates listed: Relevant Affiliates include Cvent Europe Ltd., Cvent Canada Inc., Cvent Australia PTY Limited, Cvent Singapore PTE Limited, Cvent India Private Limited, Cvent Deutschland GmbH, Social Tables, Lanyon Solutions, Passkey International, Prismm… [S15]
- Copyright: © Copyright 2026 Cvent Inc. All rights reserved. [S6]
- Entity: Cvent Deutschland GmbH [S8]
- Entity: 2026 · Cvent Deutschland GmbH [S12]
- Entity: Cvent Deutschland GmbH [S14]
- German entity: 2026 · Cvent Deutschland GmbH [S1]
- Privacy policy languages: English · Deutsch · Español · Français [S6]
- Site links: Impressum, privacy statement, product and website terms of use, privacy options [S1]

**Pricing**
- Free trial registration: yes · event registration [S1]
- Trial: 14 · yes [S14]

**Product**
- AI controls: yes [S7]
- AI disable: yes [S7]
- AI features: yes · CventKI AI for writing event and session descriptions, marketing emails [S8]
- AI llm partners: yes [S7]
- AI platform: Event platform described as developed for events and AI-powered with data-driven insights and measurable event results [S1]
- AI review: yes [S7]
- AI training: no [S7]
- Alerts: Alerts for setup errors or failed payouts [S11]
- Analytics: visual dashboards, UTM tracking, attendee feedback, registration counts [S8]
- Annual review: yes [S7]
- Apple pay google pay: yes · yes [S10]
- Appointment booking: yes [S4]
- Attendee hub app: Attendee Hub Mobile App with agenda builder, Q&A/polls/surveys/gamification, 1:1 appointments and messaging [S13]
- Attendee hub module: Attendee Hub [S1]
- Attendee tracking: attendee tracking / capacity and distancing management · yes [S12]
- Attendee tracking: real-time views on session attendance/duration, exhibit floor visits, traffic patterns, event activities [S13]
- Automated payouts: yes · yes · yes [S11]
- Availability regions: Canada · Europe · Australia · Singapore [S10]
- Awards: 400+ [S1]
- Badge design: yes [S3]
- Badge eco materials: yes · yes [S3]
- Badge ondemand editing: yes [S3]
- Badge printer support: yes [S3]
- Badge printing: on-demand badge/name badge printing · yes [S12]
- Badge sustainability: yes [S3]
- Badge wireless printing: yes [S3]
- Ce credit signatures: CE credits and legal compliance [S3]
- Checkin alerts: yes [S3]
- Checkin badging: check-in · on-demand badge printing [S4]
- Checkin devices: desktop · phone · tablet [S3]
- Checkin scope: event check-in · on-demand badge printing · attendance tracking [S3]
- Checkin search: name · email · company · confirmation [S3]
- Cloud based: yes [S14]
- Company tenure: 25 [S4]
- Consolidated reporting: Consolidated reporting; consolidated billing statements available [S11]
- Consolidated reporting: Event Revenue · Payouts · Taxes & Reserve Withholding [S10]
- Continuing education credits: yes [S4]
- Credit cards: Supports all major credit card types [S11]
- CRM integrations: sales & marketing · association management · finance & budget · travel & transport · websites & virtual · networking · analytics [S8]
- CRM sync: yes [S3]
- Currency support: 130 [S11]
- Customer base: 23000 · 21000 [S8]
- Customer scale: 4.2K+ [S4]
- Customers stat: 34K+ [S1]
- Cvent payments description: Collects payments on behalf of organizer, supports all major credit card types [S10]
- Cventiq: CventIQ is an AI layer that learns from event data [S1]
- Data sale: no [S7]
- Data subject rights: Bearbeitung · Löschung · Sperrung [S14]
- Demo form: demo request form with required name, business email, phone, company [S8]
- Diagramming module: Cvent Event Diagramming [S1]
- Digital wallets: Apple Pay and Google Pay [S11]
- Event professionals capabilities: Find venues, execute events flawlessly, data for debriefings [S1]
- Event registration module: Event-Registrierung [S1]
- Events managed: 1999 · 8M+ [S4]
- Events managed: Over 8 million events managed [S9]
- Events managed: Over 8 million events managed [S13]
- Exhibitor lead management: exhibitor lead-flow management and impact measurement · yes [S12]
- Experience years: 18 [S14]
- Flat fee: One Flat Fee with no hidden costs; no fee amount stated [S11]
- Fortune100 usage: 89 [S1]
- Fortune100 usage: 89 [S13]
- Fortune500 customers: 50% der Fortune 500-Unternehmen verlassen sich auf uns [S12]
- Fortune 100: 89 [S4]
- Fortune 100 usage: 89 [S9]
- Fortune 500: yes · 50 [S8]
- Full service features: software, hardware, kiosks, printers, scanners · onsite setup, configuration, support · troubleshooting, training, take-down post-event [S3]
- Full service option: Cvent OnArrival 360 · full-service onsite attendee management · dedicated Project Manager [S3]
- Hospitality marketplace: World's largest marketplace of qualified buyers with AI for hospitality professionals [S1]
- Hotel modules: Hotel & venue offerings: convert, optimize, business travel [S1]
- In app onboarding security: yes [S10]
- Investment commitment: 2026-2029 · product innovation commitment · 1 [S1]
- Leadcapture: LeadCapture: lead collection via QR code, business card or manual entry; custom qualification questions; collateral delivery in app [S13]
- Managed events stat: 8M+ [S1]
- Marketing capabilities: Manage every event format, capture intent data, tie spend to measurable impact [S1]
- Membership engagement: Personalize event marketing communications and content suggestions based on member interests and preferences [S4]
- Merchant account management comparison: Managed by Cvent · Self-managed in-App [S10]
- Mobile event app: mobile event apps as attendee information hub · yes [S12]
- Mobile event apps: mobile event apps · gamification [S4]
- Modules: marketing tools · registration pages · agenda · payment services · tracking and reporting · automated workflows [S8]
- Nfb: platform of choice for the National Federation of the Blind [S7]
- Onarrival: OnArrival: self-serve check-in with QR code scanning, on-demand badge printing, secure payment collection [S13]
- Onboarding: yes [S7]
- Onsite capabilities: onsite check-in · on-demand badge printing · mobile event app · lead capture · real-time registration count · attendee & session tracking [S13]
- Onsite payments: Cvent OnArrival · yes [S11]
- Onsite payments reader: yes · OnArrival payment reader [S10]
- Payments at checkin: yes [S3]
- Payout currencies: USD · GBP · AUD · SGD · EUR · CAD · USD · GBP · AUD · SGD · EUR · CAD [S10]
- Payout frequency: Monthly · Weekly [S10]

**Subprocessors**
- Change notification available: yes [S15]
- DPA exists: Services operated under Service Agreement(s) including a Data Processing Agreement with the customer [S15]
- List last updated: 2026-07-15 [S15]
- Objection resolution period: 30 [S15]
- Objection window: 10 [S15]
- On24 addition: 2026-07-15: ON24 and affiliates added; ON24 acquired by Cvent [S15]

**Support**
- 24 7: 24/7 · 1700 [S11]
- Availability: 24/7 [S9]
- Channels: Support, training, developer resources, knowledge base, community, data security pages [S1]
- Customer success: around the clock · 1300 [S8]
- Hours: 24/7 · ~1,700 customer success team [S4]
- Hours: 24/7 · 1700 [S3]
- Hours: 24/7 · 1700 [S13]
- Languages: 12 [S7]
- Monitoring: 24/7 global monitoring & support [S7]
- Recaptcha: Site protected by Google reCAPTCHA [S1]
- Round the clock: 24/7 · 1500 [S12]
- Sales phone: 866.318.4358 [S9]
- Sales phone: 866.318.4358 [S5]

44 more facts on the canonical page: https://whats-best.ai/software/event-ticketing/cvent

## Questions

### Is Cvent European?

No. whats-best.ai classifies Cvent as Rest of world.

### Where does Cvent store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does Cvent have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to Cvent?

As of 3 Nov 2026, the panel rates [pretix (3/5)](https://whats-best.ai/software/event-ticketing/pretix), [Converia (3/5)](https://whats-best.ai/software/event-ticketing/converia) and [doo (3/5)](https://whats-best.ai/software/event-ticketing/doo) highest among the other 13 Event Registration & Ticketing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [pretix](https://whats-best.ai/software/event-ticketing/pretix) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Cvent alternatives](https://whats-best.ai/software/event-ticketing/cvent/alternatives).

## Head-to-head

- [Cvent vs Converia](https://whats-best.ai/compare/converia-vs-cvent.md)

## What this page leaves out

- 5 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.cvent.com/de (checked 2026-10-29)
- [S2] Features page (event registration): https://www.cvent.com/en/event-marketing-management/event-registration-software (checked 2026-10-29)
- [S3] Features page (check-in and badging): https://www.cvent.com/en/event-marketing-management/onarrival-event-check-in-software (checked 2026-10-29)
- [S4] Features page (associations): https://www.cvent.com/en/event-marketing-management/association-solutions (checked 2026-10-29)
- [S5] Integrations page: https://www.cvent.com/en/event-management-software/cvent-integrations (checked 2026-10-29)
- [S6] Privacy policy: https://www.cvent.com/en/privacy-policy (checked 2026-10-29)
- [S7] Security / trust page: https://www.cvent.com/en/trust (checked 2026-10-29)
- [S8] Ticket shop, checkout & registration — found from sitemap: https://www.cvent.com/de/event-marketing-management/event-registrierungs-software (checked 2026-10-29)
- [S9] Ticket shop, checkout & registration — found from sitemap: https://www.cvent.com/en/event-marketing-management/event-registration-software/interactive-product-demo (checked 2026-10-29)
- [S10] Payments, payouts, fees & refunds — found from sitemap: https://www.cvent.com/en/event-marketing-management/cvent-payments-features (checked 2026-10-29)
- [S11] Payments, payouts, fees & refunds — found from sitemap: https://www.cvent.com/en/event-marketing-management/event-payment-processing (checked 2026-10-29)
- [S12] Check-in, badges & on-site sales — found from sitemap: https://www.cvent.com/de/event-management-produkte/einlassmanagement (checked 2026-10-29)
- [S13] Check-in, badges & on-site sales — found from sitemap: https://www.cvent.com/en/event-marketing-management/onsite-solutions (checked 2026-10-29)
- [S14] Attendee data & the customer relationship — found from sitemap: https://www.cvent.com/de/event-management-produkte/event-datenschutz-datensicherheit (checked 2026-10-29)
- [S15] Attendee data & the customer relationship — found from sitemap: https://www.cvent.com/en/gdpr/cvents-affiliates-and-subprocessors (checked 2026-10-29)
- [S16] Imprint — found from the homepage: https://www.cvent.com/de/impressum (checked 2026-11-01)

---

Cite as: whats-best.ai, "Cvent — Event Registration & Ticketing", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/event-ticketing/cvent

Corrections: https://whats-best.ai/correct/1210?target=page