# Ticket Tailor — Event Registration & Ticketing

Ticket Tailor by Zimma Ltd holds a panel rating of 3/5 from 6 AI judges (category median 2.5/5), as of 2026-10-30. Provenance: UK / wider Europe; sovereignty: not determined.

- Vendor: Zimma Ltd (https://www.tickettailor.com/)
- Category: [Event Registration & Ticketing](https://whats-best.ai/software/event-ticketing.md)
- Provenance (editorial classification): UK / wider Europe
- Canonical page: https://whats-best.ai/software/event-ticketing/ticket-tailor
- Alternatives: https://whats-best.ai/software/event-ticketing/ticket-tailor/alternatives ([markdown](https://whats-best.ai/software/event-ticketing/ticket-tailor/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-30 · oldest source captured 2026-10-29

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Zimma Ltd
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Default not stated; pages mention Ireland and the EU [S8]
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

Ticket Tailor — Zimma Ltd, registered in England and Wales — is an event registration and ticketing product the judges scored tightly: every criterion spans one point except pricing transparency at 4, and no disagreement of note was computed. Strongest is attendee data ownership at 7-8, citing plainly stated controller and processor roles, no marketing to attendees, deletion on request with published timelines, and export by spreadsheet, MailChimp sync and API. Check-in and onsite, shop and registration, and payments and fees all sit at 6-7, backed by a free offline scanning app, a floor-plan seating builder and direct payouts to the organiser's own Stripe, Square or PayPal account. Sovereignty scores 6-7: hosting on AWS Europe infrastructure in Dublin, but a contracting entity under English law with no public information found on ISO 27001 or SOC 2 certifications. Weakest is invoicing and tax at 2-3 — the terms make the organiser solely responsible for determining, collecting and remitting VAT and other taxes, and no public information was found on invoices in the organiser's name, per-ticket VAT rates, reverse charge or accounting exports.

**Speaks for it:**
- Data ownership is stated plainly — organiser as data controller, platform as processor, no marketing to attendees, deletion on request with published timelines
- Ticket revenue flows directly into the organiser's own Stripe, Square or PayPal account, with the platform stating it never touches the money
- A free iOS and Android check-in app works offline, takes external scanners, and sells on the door with Tap to Pay and no extra hardware
- The seating-chart builder traces an uploaded floor plan with rows, tables, booths, accessible seating and orphan-seat prevention
- Hosting runs on AWS Europe infrastructure in Dublin with a published subprocessor list and stated safeguards for any transfers to the US

**Held against it:**
- Invoicing and tax scores sit at 2-3, with the terms making the organiser solely responsible for determining, collecting and remitting VAT and any other tax
- No public information was found on invoices in the organiser's name, per-ticket VAT rates, reverse charge, credit notes or exports to a named accounting system
- No public information was found on refund handling for single orders or cancelled events, chargebacks, or payout timing conditions
- No public information was found on discount codes, custom questions per attendee, waiting lists, or group bookings with several attendees per order
- The contracting entity is Zimma Ltd in England and Wales under English law, and no public information was found on ISO 27001 or SOC 2 certifications

**Best for:**
- You run seated events and need a seating-chart builder that traces an uploaded floor plan with tables, booths and accessible seating
- You want ticket revenue paid directly into your own Stripe, Square or PayPal account, with your controller role over attendee data stated in writing
- You check in attendees where connectivity fails, using the free offline iOS and Android app with Tap to Pay on the door
- You run free events, which are free under a fair-use policy, or charity events, which get 50% off the fees

**Avoid if:**
- You expect the platform to handle your tax obligations — the terms state you are solely responsible for determining, collecting and remitting any taxes that apply, including VAT
- You expect platform fees back when an event is cancelled — the terms state fees are non-refundable even if an event is cancelled
- Your procurement requires an EU legal entity — the contracting entity is Zimma Ltd, registered in England and Wales, under English law with the UK Information Commissioner's Office as supervisory authority
- Your data-protection rules exclude US-based processing — PayPal, if chosen as your payment processor, has infrastructure located in the United States and processes personal data as a controller in its own right

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Conference Organiser | The Venue Promoter | The Course Provider | The Revenue Accountant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Ticket shop, checkout & registration | 3/5 | 3/5 | 3/5 | 3/5 | 3.5/5 | 3.5/5 |
| Payments, payouts, fees & refunds | 3/5 | 3/5 | 3.5/5 | 3/5 | 3.5/5 | 3/5 |
| VAT, invoices & accounting handoff | 1.5/5 | 1.5/5 | 1.5/5 | 1/5 | 1.5/5 | 1.5/5 |
| Check-in, badges & on-site sales | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Attendee data & the customer relationship | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 | 4/5 | 4/5 |
| European sovereignty | 3.5/5 | 3/5 | 3.5/5 | 3/5 | 3/5 | 3/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3/5** | **3/5** | **3/5** | **2.5/5** | **3.5/5** | **3/5** |

### The judges

- **The Conference Organiser** (v1.0): Runs the annual congress of a trade association: 900 attendees over two days, member and non-member prices, workshops with twenty seats each, and half the bookings made by an assistant for three colleagues at once. Wants the shop on the association's own site, invoices that a company's accounts payable accepts without a phone call, badges printed at the door from the same data, and session check-in that counts towards continuing-education points.
- **The Venue Promoter** (v1.0): Books bands and DJs into a 250-capacity club, four nights a week, and pays the artists their guarantee before the show. Needs the ticket money before the event rather than three weeks after, a fee that buyers pay on top of a twelve-euro ticket, a door app two volunteers can run on their phones without signal in the basement, and the buyers of last month's show on a list the club can mail, not the platform.
- **The Course Provider** (v1.0): Runs a small adult education business: evening courses over eight weeks, weekend workshops for coaches, and a few seminars that employers pay for. Wants registrations with the questions each course needs, a waiting list that fills a cancelled seat by itself, VAT that is right for exempt teaching and taxable workshops in one shop, invoices to employers in her own name, and cancellation rules her terms can point to.
- **The Revenue Accountant** (v1.0): Keeps the books for a concert promoter and two conference organisers and gets a payout statement each month that nets ticket sales, refunds and platform fees into one number. Wants to know who sold the ticket in whose name, which VAT rate applied to each ticket, a fee invoice kept apart from the revenue, credit notes for every refund, and an export that reaches DATEV without a spreadsheet in between.
- **The Data Protection Officer** (v1.0): Advises a federation of sports clubs whose events collect names, employers, dietary needs and the odd wheelchair note. Reads the ticket buyer terms before the feature list, because they say whether the platform is a processor or a controller with its own newsletter. Wants a DPA that names the organiser as controller, subprocessors with their countries, and attendee lists that are deleted after the event instead of kept for marketing.
- **The Skeptic** (v1.0): Has seen "free for free events" turn into a fee on every paid ticket that buyers blame the organiser for, payouts held until a week after the show, and a platform that emails the organiser's audience about a rival's concert. Reads "your data belongs to you" next to buyer accounts on the platform's own app, and an export that stops at names and emails — and asks what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Audit rights: yes · yes · 1 [S2]
- Breach notification: yes [S7]
- Card data handling: yes · yes [S7]
- Controller processor: no · data controller · data processor · yes · no [S8]
- Controller processor roles: controller · processor [S2]
- Data controller role: data processor · data controller [S13]
- Data deletion on request: yes [S13]
- Data protection laws: Data Protection Act 2018 · UK GDPR · GDPR (EU) 2016/679 [S2]
- Encryption: SSL [S7]
- GDPR: yes [S5]
- GDPR: yes [S9]
- GDPR: GDPR compliance info available [S12]
- GDPR compliance claim: yes [S13]
- GDPR compliant: yes [S8]
- GDPR page: yes [S1]
- GDPR page: yes [S3]
- GDPR page: yes [S11]
- International transfers: adequacy decision · binding corporate rules · standard contractual clauses · yes [S2]
- No marketing to attendees: no · no [S13]
- Pci dss: yes [S2]
- Processor role: processor on behalf of event organiser [S7]
- Special categories: no · no [S7]
- Subprocessor list: https://www.tickettailor.com/gdpr/third-parties · yes [S2]

**Data**
- Account closure notice: 72 [S2]
- Content deleted on closure: yes · yes [S2]
- Deletion on request: yes [S7]
- Deletion timelines: 7 · 30 [S2]
- Dormant account period: 24 [S2]
- Marketing opt out: yes [S7]
- Retention: as long as necessary for services, marketing opt-outs, contractual and legal obligations [S7]

**Hosting**
- Countries: 120 [S10]
- Region: Ireland · EU [S8]
- Region: yes · Ireland [S13]

**Integrations**
- API docs: yes [S12]
- Developer API: yes [S5]
- Mailchimp consent sync: yes [S13]
- Payment providers: Stripe · Square · PayPal [S5]

**Legal**
- Company: Ticket Tailor · Zimma Ltd [S4]
- Company: Zimma Ltd · Ticket Tailor [S9]
- Company entity: Zimma Ltd · Ticket Tailor [S13]
- Company registration: England and Wales · GB390709185 · 07583551 · Unit 219, Mare Street Studios, 203-213 Mare Street, London, E8 3LY [S2]
- Consumer relationship: 5 [S2]
- Controller: Zimma Ltd trading as Ticket Tailor · Unit 222, Mare Street Studios, 203-213 Mare Street, London, E8 3LY [S7]
- Entity: Zimma Ltd · Ticket Tailor [S1]
- Entity: Zimma Ltd · tickettailor.com · buytickets.at · Ticket Tailor [S2]
- Entity: Zimma Ltd · Ticket Tailor [S5]
- Entity: Zimma Ltd · Ticket Tailor [S8]
- Entity: Ticket Tailor · Zimma Ltd [S11]
- Entity: Zimma Ltd · Ticket Tailor [S10]
- Entity: Zimma Ltd trading as Ticket Tailor [S12]
- Entity: Zimma Ltd trading as Ticket Tailor [S14]
- Governing law: English courts (non-exclusive) · English law [S2]
- Jurisdiction: UK Information Commissioners Office [S7]
- Liability cap: 100 [S2]
- Minimum age: 18 [S2]
- Policy updated: 2nd Jun 2026 [S7]
- Terms last updated: 2026-03-11 [S2]

**Pricing**
- Credits model: yes · 1 [S2]
- Fee model: usage-based · yes [S2]
- Fees nonrefundable: no · no [S2]
- Free credits: 5 [S2]
- Free events: yes [S1]
- Free tickets fair use: yes · yes [S2]
- Invoice terms: 10 [S2]
- Late payment interest: 7 [S2]
- Model: flat fee per ticket sold · yes · yes · yes [S1]
- Money back guarantee: 30 · full · yes [S2]

**Product**
- Analytics reporting: yes [S4]
- Android download: yes [S4]
- API: yes [S1]
- Automate onsales: Scheduled on-sale times and dates [S12]
- Box office software: All-in-one box office management: seating charts, ticket types, in person orders, ticket printing [S12]
- Capacity claim: 80 to 8,000 [S4]
- Cash payments: yes [S4]
- Charity discount: 50 [S1]
- Checkin app: yes · yes [S12]
- Checkin app capacity: 80 to 8,000 attendees [S11]
- Checkin app external scanner: yes [S11]
- Checkin app free: yes [S11]
- Checkin app live reporting: yes [S11]
- Checkin app platforms: iOS · Android [S4]
- Checkin app platforms: iOS · Android [S11]
- Checkin app price: free to use for everyone on the platform [S4]
- Checkin cash payments: yes [S11]
- Checkin data hiding: yes · yes [S11]
- Checkin free events access: yes [S11]
- Checkin group admission: yes [S11]
- Checkin manual checkin: yes [S11]
- Checkin membership tickets: yes [S11]
- Checkin multiple users: yes [S11]
- Checkin offline: yes [S11]
- Checkout languages: 14 [S5]
- Checkout languages: 14 [S10]
- Countries: 120 [S1]
- Creator count: over 73,000 event creators [S1]
- Creator count claim: over 73,000 Event Creators [S11]
- Currencies: 96 [S5]
- Custom seating elements: Charts can include tables, booths, bars; customisable accessible seating options [S3]
- Direct payouts: Ticket revenue goes directly from buyer's bank account to merchant's payment processing account; Ticket Tailor never touches the money [S5]
- Direct payouts: Ticket revenue goes directly from buyer to payment processor; platform never touches money [S12]
- Donated total: GBP · 650000 [S1]
- Donations: 1p donated per ticket sold via Penny for the Planet [S12]
- Door list filters: yes [S4]
- Export functionality: spreadsheet list · check-in app download · MailChimp synchronisation [S2]
- External scanner support: yes [S4]
- Free events checkin: yes [S4]
- Front of house: Scan tickets, search by name, or door list; manual check-in, group admission, live attendance reporting, check-ins tracked by staff member [S12]
- Global reach: all · 120 [S5]
- Group admission: yes [S4]
- International transactions: yes [S5]
- Ios download: yes [S4]
- Live reporting: yes [S4]
- Mailchimp integration: sync only opted-in contacts · MailChimp [S8]
- Manual checkin: yes [S4]
- Marketing consent checkbox: yes · yes [S8]
- Marketing consent optin: yes [S13]
- Marketing integrations: Analytics and ad platform integrations for audiences, tracking and retargeting [S12]
- Membership tickets: yes [S4]
- Merch upsells: yes [S4]
- Multi event support: yes [S4]
- Multi user profiles: yes [S4]
- Multiple ticket types per seat: yes [S3]
- Offline mode: yes [S4]
- Offline no internet: yes [S4]
- Offline payments: cash · cheque · invoice · yes [S5]
- On door selling: yes [S4]
- Ondoor sales: Sell last-minute tickets on the door [S12]
- Pass on fees: yes [S5]
- Payment methods apple google pay: Apple Pay · Google Pay · yes [S5]
- Payment methods bancontact: Bancontact · yes [S5]
- Payment methods cards: Debit and credit cards accepted by all payment processors [S5]
- Payment methods ideal: iDEAL · yes [S5]
- Payment methods klarna: Klarna · yes [S5]
- Payment methods paypal: yes · yes [S5]
- Payment methods stripe link: Stripe Link · yes [S5]
- Payment methods venmo: Venmo · US · yes [S5]
- Privacy policy generator: yes · yes [S8]
- Privacy policy generator: 0 · yes [S13]
- Privacy policy upload: yes [S8]
- Privacy policy upload: yes [S13]
- Processor signup: Payment processor account can be created in minutes; open to sole traders, businesses and charities; link bank account for payouts [S5]
- Reply to email: yes · yes [S2]
- Reserved seating: Bespoke seating charts; customers can reserve specific seats [S12]
- Review ratings: 4.9/5 · 4.8/5 · 4.9/5 [S11]
- Scan search modes: scan ticket · search personal details · select from door list [S4]
- Scan speed: scan tickets in milliseconds [S4]
- Seat capacity range: Supports venues from 80-seat studios to 8,000-capacity arenas [S12]
- Seating accessibility: yes [S9]
- Seating capabilities: different ticket types per seat · time slot ticketing compatibility · orphan seat prevention [S9]
- Seating chart builder: Seating chart builder: trace uploaded plans, rows/tables/booths/sections/floors, link seats to ticket types, seat categories, duplicate charts [S12]
- Seating chart builder customization: desktop · mobile · yes [S9]
- Seating chart customisation: Fully customisable seating chart builder, works on desktop and mobile [S3]
- Seating chart elements: tables · booths · bars · seats [S9]
- Seating dynamic pricing: yes [S9]
- Seating orphan prevention: yes [S3]
- Seating time slot compatible: yes [S3]
- Seating venue scale: Bespoke seating charts for any venue size [S3]
- Self hosted box office: yes [S1]

**Subprocessors**
- Advertising: yes · Facebook · Google [S7]
- Analytics: Amplitude · Google [S7]
- Aws: Amazon Web Services EMEA SARL (AWS Europe) · hosting, database, and backup infrastructure · Dublin, Ireland (eu-west-1) · yes [S14]
- Aws transfers: EEA/UK adequacy decisions · EU SCCs / UK Addendum for US transfers [S14]
- Cloudflare: Cloudflare Inc. · DNS, caching and additional security tools · data centres around the world [S14]
- DPA: yes [S14]
- GDPR contracts: yes · yes · yes [S8]
- GDPR contracts: yes · yes [S13]
- Intercom transfers: EU-U.S Data Privacy Framework · Swiss-US Data Privacy Framework · UK-US Data Privacy Framework [S14]
- Payments: payment processing · Stripe · Paypal [S7]
- Paypal: PayPal · controller · payment processing · United States · if selected as chosen payment processor [S14]
- Sparkpost: MessageBird USA Inc. (SparkPost) · email sending infrastructure · European Union [S14]
- Sparkpost transfers: EU 2021 SCCs (EEA) · ICO international data transfer agreement (UK) [S14]
- Square: Square · payment processing · European Union with possible transfers including to the US · if selected as chosen payment processor [S14]
- Stripe: Stripe · payment processing · European Union with possible transfers including to the US · if selected as chosen payment processor [S14]

**Support**
- API docs: yes [S1]
- Availability: 24/7 [S1]
- Complaint response: 30 [S7]
- Customer count: 73000 [S4]
- Demo: yes [S12]
- Demo booking: yes [S5]
- Help centre: yes [S1]
- Help centre: yes [S12]
- Privacy email: privacy@tickettailor.com [S8]
- Privacy email: privacy@tickettailor.com [S13]
- Response time: one month [S7]

15 more facts on the canonical page: https://whats-best.ai/software/event-ticketing/ticket-tailor

## Questions

### Is Ticket Tailor European?

Yes, though not from the EU. whats-best.ai classifies Ticket Tailor as UK / wider Europe.

### Where does Ticket Tailor store data?

The default storage location for customer data is not stated on the vendor’s pages as of 1 Nov 2026. The vendor’s pages mention Ireland and the EU as hosting locations, per [the vendor’s page captured 29 Oct 2026](https://whats-best.ai/evidence/13112).

### Does Ticket Tailor have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to Ticket Tailor?

As of 3 Nov 2026, the panel rates [pretix (3/5)](https://whats-best.ai/software/event-ticketing/pretix), [Converia (3/5)](https://whats-best.ai/software/event-ticketing/converia) and [doo (3/5)](https://whats-best.ai/software/event-ticketing/doo) highest among the other 13 Event Registration & Ticketing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [pretix](https://whats-best.ai/software/event-ticketing/pretix) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Ticket Tailor alternatives](https://whats-best.ai/software/event-ticketing/ticket-tailor/alternatives).

## Head-to-head

- [Ticket Tailor vs pretix](https://whats-best.ai/compare/pretix-vs-ticket-tailor.md)

## What this page leaves out

- 44 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 8 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.tickettailor.com/ (checked 2026-10-29)
- [S2] Terms of service: https://www.tickettailor.com/legal/terms-and-conditions (checked 2026-10-29)
- [S3] Features page (seating charts): https://www.tickettailor.com/build-seating-charts (checked 2026-10-29)
- [S4] Features page (check-in app): https://www.tickettailor.com/free-checkin-app (checked 2026-10-29)
- [S5] Features page (payments): https://www.tickettailor.com/payments (checked 2026-10-29)
- [S6] Pricing page: https://www.tickettailor.com/pricing (checked 2026-10-29)
- [S7] Privacy policy: https://www.tickettailor.com/legal/privacy-policy (checked 2026-10-29)
- [S8] Data protection / gdpr page: https://www.tickettailor.com/legal/gdpr (checked 2026-10-29)
- [S9] Ticket shop, checkout & registration — found from sitemap: https://www.tickettailor.com/en-us/build-seating-charts (checked 2026-10-29)
- [S10] Payments, payouts, fees & refunds — found from sitemap: https://www.tickettailor.com/en-us/payments (checked 2026-10-29)
- [S11] Check-in, badges & on-site sales — found from sitemap: https://www.tickettailor.com/en-us/free-checkin-app (checked 2026-10-29)
- [S12] Check-in, badges & on-site sales — found from sitemap: https://www.tickettailor.com/en-us/box-office-software (checked 2026-10-29)
- [S13] Attendee data & the customer relationship — found from sitemap: https://www.tickettailor.com/en-us/legal/gdpr (checked 2026-10-29)
- [S14] Attendee data & the customer relationship — found from sitemap: https://www.tickettailor.com/en-us/legal/gdpr-third-parties (checked 2026-10-29)
- [S15] Terms of service — found from the homepage: https://www.tickettailor.com/legal/terms-of-use (checked 2026-11-01)
- [S16] Security / trust page — found from the homepage: https://www.tickettailor.com/legal/ticket-tailor-security (checked 2026-11-01)

---

Cite as: whats-best.ai, "Ticket Tailor — Event Registration & Ticketing", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/event-ticketing/ticket-tailor

Corrections: https://whats-best.ai/correct/1205?target=page