# vivenu — Event Registration & Ticketing

vivenu by vivenu GmbH holds a panel rating of 3/5 from 6 AI judges (category median 2.5/5), as of 2026-10-30. Provenance: EU-Made; sovereignty: not determined.

- Vendor: vivenu GmbH (https://vivenu.com/de)
- Category: [Event Registration & Ticketing](https://whats-best.ai/software/event-ticketing.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/event-ticketing/vivenu
- Alternatives: https://whats-best.ai/software/event-ticketing/vivenu/alternatives ([markdown](https://whats-best.ai/software/event-ticketing/vivenu/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-30 · oldest source captured 2026-10-29

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: vivenu GmbH
- Headquarters: Not stated on the vendor’s pages as of 29 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 29 Oct 2026
- Free plan: Not stated on the vendor’s pages as of 29 Oct 2026

## The panel's verdict

vivenu is a white-label event ticketing platform from vivenu GmbH of Düsseldorf. Its strongest areas are shop and registration, where scores cluster at 7-8, and attendee data ownership, also 7-8: the captured pages show a shop under the organiser's own domain with interactive seat maps, time slots, season tickets, multi-day passes and custom registration questions, and the privacy policy states 100% customer data ownership, that the organiser decides which data categories are collected, and that purchase data is passed to the organiser. Check-in and on-site scores sit at 6-7. Payments and fees at 4-6 and invoicing and tax at 4-6 are weakest: we found no public information on the per-ticket fee, who pays it, payout timing, refunds or chargebacks, nor on invoices in the organiser's name, VAT-ID capture, credit notes or e-invoice formats. Sovereignty scores 4-6: a German contracting entity with named subprocessors, but ticket emails run through the US service mailgun, buyers' addresses reach MapBox, and hosting location is not stated. Judge scores clustered closely; no public prices appear, with demo booking as the route in.

**Speaks for it:**
- White-label ticket shop runs under your own domain, with interactive seat maps, time slots, season tickets and multi-day passes
- Entitlements apply rule-based member discounts and fee waivers automatically at checkout, with no promo code required
- The privacy policy states 100% customer data ownership, that the organiser decides which data categories are collected, and that purchase data is passed to the organiser
- On-site operations are documented with a badge accreditation app, RFID and NFC access, self-service kiosks, POS terminals and vivenu's own entrance hardware
- The contracting entity is vivenu GmbH in Düsseldorf with commercial register HRB 89527 at the Amtsgericht Düsseldorf and German VAT ID DE330631090, and SOC 2 Type II, PCI-DSS and GDPR compliance published

**Held against it:**
- We found no public information on the per-ticket fee, who pays it, payout timing and conditions, refunds of single orders or a cancelled event, or chargeback handling
- We found no public information on invoices in the organiser's name with consecutive numbers, business buyers' VAT IDs and reverse charge, credit notes, or e-invoice formats
- Tickets and invoices are emailed through the US service mailgun, and buyers' home addresses are transmitted to the US geocoding service MapBox
- We found no public information on where attendee, order and payment data are hosted

**Best for:**
- You sell under your own brand and need seat-map booking, season tickets, multi-day passes and member pricing that applies automatically at checkout
- You treat buyer data as a first-party asset and want native sync into Salesforce, HubSpot or Mailchimp, or export through the REST API and webhooks
- You run large on-site entry operations — RFID and NFC access, badge accreditation with printers, self-service kiosks and POS terminals
- You want a German-contracted vendor with SOC 2 Type II, PCI-DSS and GDPR compliance published and certifications available on request

**Avoid if:**
- Your finance team needs documented payout timing, refund terms and chargeback handling before committing — the pages name the payment partners but give no figures for these
- Your accounts payable process requires invoices in your own name with consecutive numbers, validated VAT IDs, credit notes or e-invoice formats — the pages describe automated tax calculation and localized invoices but give no information on these
- You must guarantee that buyer data never touches US services — ticket and invoice emails run through the US service mailgun, and buyers' home addresses reach the US service MapBox

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Conference Organiser | The Venue Promoter | The Course Provider | The Revenue Accountant | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Ticket shop, checkout & registration | 3.5/5 | 3.5/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 |
| Payments, payouts, fees & refunds | 2/5 | 2.5/5 | 2.5/5 | 2/5 | 3/5 | 2/5 |
| VAT, invoices & accounting handoff | 2/5 | 2/5 | 2/5 | 3/5 | 2.5/5 | 2.5/5 |
| Check-in, badges & on-site sales | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Attendee data & the customer relationship | 3.5/5 | 3.5/5 | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 2.5/5 | 3/5 | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3/5** | **3/5** | **3/5** | **3/5** | **3/5** | **3/5** |

### The judges

- **The Conference Organiser** (v1.0): Runs the annual congress of a trade association: 900 attendees over two days, member and non-member prices, workshops with twenty seats each, and half the bookings made by an assistant for three colleagues at once. Wants the shop on the association's own site, invoices that a company's accounts payable accepts without a phone call, badges printed at the door from the same data, and session check-in that counts towards continuing-education points.
- **The Venue Promoter** (v1.0): Books bands and DJs into a 250-capacity club, four nights a week, and pays the artists their guarantee before the show. Needs the ticket money before the event rather than three weeks after, a fee that buyers pay on top of a twelve-euro ticket, a door app two volunteers can run on their phones without signal in the basement, and the buyers of last month's show on a list the club can mail, not the platform.
- **The Course Provider** (v1.0): Runs a small adult education business: evening courses over eight weeks, weekend workshops for coaches, and a few seminars that employers pay for. Wants registrations with the questions each course needs, a waiting list that fills a cancelled seat by itself, VAT that is right for exempt teaching and taxable workshops in one shop, invoices to employers in her own name, and cancellation rules her terms can point to.
- **The Revenue Accountant** (v1.0): Keeps the books for a concert promoter and two conference organisers and gets a payout statement each month that nets ticket sales, refunds and platform fees into one number. Wants to know who sold the ticket in whose name, which VAT rate applied to each ticket, a fee invoice kept apart from the revenue, credit notes for every refund, and an export that reaches DATEV without a spreadsheet in between.
- **The Data Protection Officer** (v1.0): Advises a federation of sports clubs whose events collect names, employers, dietary needs and the odd wheelchair note. Reads the ticket buyer terms before the feature list, because they say whether the platform is a processor or a controller with its own newsletter. Wants a DPA that names the organiser as controller, subprocessors with their countries, and attendee lists that are deleted after the event instead of kept for marketing.
- **The Skeptic** (v1.0): Has seen "free for free events" turn into a fee on every paid ticket that buyers blame the organiser for, payouts held until a week after the show, and a platform that emails the organiser's audience about a rival's concert. Reads "your data belongs to you" next to buyer accounts on the platform's own app, and an export that stops at names and emails — and asks what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- CCPA service provider: service provider / processor under CCPA and similar laws [S7]
- Certifications: yes · yes · yes [S1]
- Data sovereignty: total data sovereignty, control over fee structures, direct access to funds, real-time transaction visibility [S11]
- Datensicherheit: yes [S5]
- DPA with processors: yes [S7]
- Encryption SOC: yes · yes [S11]
- GDPR: yes · GDPR/Datenschutz-Grundverordnung [S8]
- GDPR processing: yes [S7]
- Google analytics anonymizeip: yes [S7]
- Google sccs: yes [S7]
- Pci dss payment providers: works exclusively with certified payment providers · PCI DSS [S8]
- Privacy shield cloudflare: yes · EU-US Privacy Shield [S7]
- Reports on request: yes · yes [S8]
- SOC 2 type2: Sicherheit · Verfügbarkeit · Vertraulichkeit · AICPA Trust Services Criteria · SOC 2 Type II [S8]
- Ssl tls: yes [S7]

**Data**
- Autonomy: yes [S5]
- Consent withdrawal: email to info@vivenu.com · yes [S7]
- Data subject rights: access · rectification · updating · portability · erasure · restriction · objection [S7]
- Payment data retention: no [S7]
- Routine deletion: yes [S7]
- Ticketbuyer data shared with organizer: yes [S7]

**Hosting**
- Cloud native: cloud-native, auto-scaling for demand spikes [S2]

**Integrations**
- API rest: yes · REST · hundreds [S5]
- APIs sdks: yes [S3]
- Cross channel sales: consolidates merchandise and ticket sales across digital and physical channels [S11]
- Erp accounting: yes [S11]
- Erp vendors: SAP · Oracle · Microsoft Dynamics [S11]
- Headless API: yes · yes · yes [S1]
- Marketplace: Native Integrationen über den vivenu Marketplace für Drittanbieter-Tools [S4]
- Mcp server: yes · yes [S1]
- Native integrations: yes · Salesforce · HubSpot [S1]
- Native tools: Salesforce · HubSpot · Mailchimp [S2]
- Partner count: 120 [S2]
- Payment providers: yes [S11]
- Sdks: yes [S5]
- Webhooks: yes · yes [S5]

**Legal**
- Commercial register: Amtsgericht Düsseldorf · HRB 89527 [S6]
- Controller identity: vivenu GmbH · Völklinger Straße 33, 40221 Düsseldorf, Deutschland [S7]
- Copyright: 2026 · vivenu [S3]
- Entity name: Völklinger Strasse 33, 40221 Düsseldorf · vivenu GmbH [S6]
- VAT id: DE330631090 [S6]

**Product**
- Accelerated checkout: yes [S3]
- AI assistant: live sales data · yes [S1]
- AI forecasting: yes · yes · yes [S1]
- Analytics: yes · yes · yes [S1]
- API first: API-first [S5]
- API first: API-first [S2]
- Apple wallet tickets: yes · yes · yes [S1]
- Audience segments: yes [S2]
- Audit logging: Audit Logging, revisionssicher · yes [S8]
- Backup recovery: redundante Backups, geprüfte Wiederherstellungsprozesse · yes [S8]
- Badge accreditation app: yes [S3]
- Badge CRM sync: yes [S3]
- Bot detection: Bot Detection in Echtzeit · yes [S8]
- Branded ticket layouts: yes [S3]
- Complex registration flows: komplexe Registrierungsprozesse abbildbar [S3]
- Containerized architecture: Containerized Architecture · yes [S8]
- Cost structure overview: Klare Übersicht über Kostenstrukturen; Preisaufschlüsselungen und Gebührenstrukturen [S4]
- Cost transparency: detailed breakdowns of ticket pricing and distribution costs [S11]
- CRM badger payment connectors: Anbindung von CRM-Systemen, Badge-Druckern und Payment-Plattformen [S3]
- Custom domain: yes [S3]
- Custom registration questions: yes [S3]
- Custom reporting exports: custom visualizations and automated data exports for financial reports [S11]
- Customer count: 1000 [S2]
- Customer count: >1000 [S8]
- Customer data ownership: Vollständige Kontrolle über Kundendaten (Datenhoheit) [S4]
- Customer decides data categories: the customer/event organizer [S7]
- Customer segments auto update: yes · about hourly [S10]
- Customer segments criteria: total_spend · ticket_volume · specific_attendance · geography · engagement [S10]
- Customer segments loyalty: customer segments + entitlements · no [S10]
- Data integrity controls: automatisierte Datenvalidierung · yes [S8]
- Data isolation: logische Mandantentrennung · yes [S8]
- Data ownership: 100% customer [S2]
- Demographic reports: yes [S3]
- Distribution network: yes [S2]
- Dynamic capacity management: automatic scaling based on real-time load · yes [S8]
- Dynamic pricing: Dynamische Echtzeit-Preisgestaltung nach Nachfrage und Kundenverhalten [S4]
- Dynamic pricing: yes · yes · yes [S1]
- Dynamic pricing: yes [S11]
- Encryption: AES-256 · TLS 1.2+ [S8]
- Entitlements auto reflect changes: yes [S10]
- Entitlements cart scope: entire cart [S10]
- Entitlements condition logic: Conditions combinable with AND/OR logic [S9]
- Entitlements condition types: customer_segment · active_membership · product_in_cart · sales_channel · event_attribute [S10]
- Entitlements conditions: customer segment · active membership · product in cart · sales channel · event attribute [S9]
- Entitlements config location: Configured in Customers → Entitlements in the vivenu dashboard [S9]
- Entitlements configuration: benefit granted · eligibility rules [S10]
- Entitlements dashboard location: Customers → Entitlements in vivenu dashboard [S10]
- Entitlements definition: Rule-based benefits engine that applies discounts and fee waivers automatically at checkout [S9]
- Entitlements definition: rule-based benefits engine applying discounts and fee waivers automatically at checkout, no promo code required [S10]
- Entitlements fee waiver scope: service_fees · additional_fees · price components included in ticket price [S10]
- Entitlements logic combination: AND · OR [S10]
- Entitlements membership upsell: yes [S10]
- Entitlements modifier types: nominal_discount · 10 · percentage_discount · yes · fee_waiver [S10]
- Entitlements modifiers: nominal discount (fixed amount) · variable discount (percentage with optional max cap) · fee waiver [S9]
- Entitlements module activation: Engage · Email Campaigns · Consents · no [S10]
- Entitlements no per customer cap: customer segment rules · no [S10]
- Entitlements not default: no [S9]
- Entitlements pos channel: POS · yes [S10]
- Entitlements reporting: Reports → Discounts · yes [S10]
- Entitlements secret shop: yes · Secret Shop link targeted by entitlement [S10]
- Entitlements stacking: yes · yes [S9]
- Entitlements stacking: yes · yes [S10]
- Erp integration: yes [S2]
- Erp integration: ERP-Systeme nahtlos verbinden [S4]
- Exhibitor data sync: yes [S3]
- Exhibitor management: yes [S3]
- Faster registration flow: yes [S3]
- Fee control: Kontrolle über Umsatzströme; Gebühren, Upsells konfigurierbar [S4]
- Fee waiver scope: Fee waiver removes add-on service fees only, not price components built into ticket price [S9]
- Financial reporting: specialized financial reporting, live analytics dashboards, and enterprise features [S11]
- Financial reporting dashboards: Reporting-Dashboard mit zuverlässigen Filtern; individuelle Dashboards und Exporte für relevante Berichte [S4]
- First party data: First-party data remains 100% with the customer [S1]
- First party data: 100 [S11]
- Full participant profiles: yes [S3]
- Global tax engine: advanced global tax engine [S11]
- Heatmaps origin analysis: yes [S3]
- Intelligent tagging: yes [S3]
- Invoicing tax system: Rechnungs- und Steuerungssystem mit weltweiter Compliance [S4]
- Kiosk sales: yes [S2]
- Live accreditation stats: yes [S3]
- Loyalty no points: no [S9]
- Managed payments: yes · yes [S11]
- Marketing automation: yes [S3]
- Membership upsell: Entitlements can pair with membership products to unlock in-cart discounts [S9]
- MFA admin required: yes · yes [S8]
- Mobile live dashboards: yes [S3]
- Modular: yes [S5]
- Multi entity currencies: yes · yes [S1]
- Network monitoring: kontinuierliches Monitoring · WAF-Filterung · Anti-DDoS · yes [S8]
- No per customer cap: no [S9]
- Notable customers: FC Schalke 04 · Stanford Athletics · Cornell University · Major League Cricket · Country Music Association · KKL Luzern · Bad Bunny stadium shows [S1]
- Online registration accreditation: Lösungen decken Online-Registrierung bis Akkreditierung vor Ort ab, mit voller Datenhoheit [S3]
- Payment processing optional: Optionale Lösung für Zahlungsverwaltung (integrierte Zahlungsabwicklung) [S4]
- Payment provider integration: Einfache Integration von Zahlungsanbietern [S4]
- Payments API: /social pay · cryptocurrencies · yes [S5]
- Pos sales: yes [S2]
- Pos support: Entitlements can be scoped to POS sales channel for automatic box-office discounts [S9]
- Pos terminals: POS-Terminals vor Ort [S3]
- Pre post purchase forms: Formulare vor oder nach dem Kauf, flexible Zahlungsoptionen [S3]
- Rbac: Role-Based Access Control (RBAC) · yes [S8]
- Realtime analytics: yes [S11]
- Realtime dashboard: yes [S2]
- Realtime sales analytics: Echtzeit-Verkaufsanalysen und Berichte [S4]
- Registration timeline reporting: yes [S3]
- Reporting location: Entitlement usage tracked in Reports → Discounts [S9]
- Reservations: yes [S2]
- Revenue uplift claim: 23 [S1]
- Rfid nfc access: yes [S3]
- Role based permissions: yes [S3]
- Scalability: yes [S5]
- Seat consulting: Bad Bunny worldwide ticketing record cited as reliability proof [S1]
- Seat reservations: yes [S3]
- Seating types: yes · yes · yes · yes · yes · yes [S1]
- Seatmaps: yes [S5]
- Secondary market: yes · yes · yes [S1]

**Subprocessors**
- Adyen: Adyen BV [S7]
- Cloudflare: CloudFlare · Sicherheit und Optimierung der Ladezeiten [S7]
- Google analytics: Google Analytics · Webanalyse [S7]
- Google maps: Google Maps · Kartendienst [S7]
- Klarna: Klarna Bank AB (publ) · Sofortüberweisung [S7]
- Linkedin: LinkedIn (LinkedIn Insight Tag) · Zielgruppenbildung und Conversion-Messung [S7]
- Mailgun: mailgun · E-Mail-Versand von Tickets, Bestellübersichten, Rechnungen und Supportantworten [S7]
- Mapbox: MapBox · Geocoding und Analyse der Herkunftsorte der Ticketkäufer [S7]
- Paypal: Zahlungsabwicklung [S7]
- Stripe: Stripe Payments Europe Ltd [S7]
- Youtube: erweiterter Datenschutzmodus · Videoeinbindung [S7]

**Support**
- Account team: yes · yes [S1]
- Customer success manager: yes · yes [S1]
- Demo booking: yes [S3]

22 more facts on the canonical page: https://whats-best.ai/software/event-ticketing/vivenu

## Questions

### Is vivenu European?

Yes. whats-best.ai classifies vivenu as EU-Made.

### Where does vivenu store data?

Not stated on the vendor’s pages as of 29 Oct 2026.

### Does vivenu have a free plan?

Not stated on the vendor’s pages as of 29 Oct 2026.

### What are the best alternatives to vivenu?

As of 3 Nov 2026, the panel rates [pretix (3/5)](https://whats-best.ai/software/event-ticketing/pretix), [Converia (3/5)](https://whats-best.ai/software/event-ticketing/converia) and [doo (3/5)](https://whats-best.ai/software/event-ticketing/doo) highest among the other 13 Event Registration & Ticketing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [pretix](https://whats-best.ai/software/event-ticketing/pretix) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [vivenu alternatives](https://whats-best.ai/software/event-ticketing/vivenu/alternatives).

## What this page leaves out

- We found no public information on pricing on the pages we read (vivenu.com/de, vivenu.com/de/product-overview, vivenu.com/de/solutions/conventions, vivenu.com/de/for/finance, vivenu.com/de/developers, vivenu.com/de/imprint and 5 more). If the vendor publishes it somewhere else, send us the page.
- 8 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://vivenu.com/de (checked 2026-10-29)
- [S2] Features page (product overview): https://vivenu.com/de/product-overview (checked 2026-10-29)
- [S3] Features page (conventions): https://vivenu.com/de/solutions/conventions (checked 2026-10-29)
- [S4] Features page (finance teams): https://vivenu.com/de/for/finance (checked 2026-10-29)
- [S5] Developer documentation: https://vivenu.com/de/developers (checked 2026-10-29)
- [S6] Legal notice: https://vivenu.com/de/imprint (checked 2026-10-29)
- [S7] Privacy policy: https://vivenu.com/de/data-privacy (checked 2026-10-29)
- [S8] Security / trust page: https://vivenu.com/de/security (checked 2026-10-29)
- [S9] Ticket shop, checkout & registration — found from sitemap: https://vivenu.com/entitlements-benefits-at-checkout (checked 2026-10-29)
- [S10] Ticket shop, checkout & registration — found from sitemap: https://vivenu.com/de/entitlements-benefits-at-checkout (checked 2026-10-29)
- [S11] Payments, payouts, fees & refunds — found from sitemap: https://vivenu.com/for/finance (checked 2026-10-29)

---

Cite as: whats-best.ai, "vivenu — Event Registration & Ticketing", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/event-ticketing/vivenu

Corrections: https://whats-best.ai/correct/1198?target=page