# Netigate — Forms & Surveys

Netigate by Netigate AB holds a panel rating of 3.5/5 from 6 AI judges (category median 3/5), as of 2026-10-29. Provenance: EU-Made; sovereignty: not determined.

- Vendor: Netigate AB (https://www.netigate.net)
- Category: [Forms & Surveys](https://whats-best.ai/software/forms-and-surveys.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/forms-and-surveys/netigate
- Alternatives: https://whats-best.ai/software/forms-and-surveys/netigate/alternatives ([markdown](https://whats-best.ai/software/forms-and-surveys/netigate/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-29 · oldest source captured 2026-10-28

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Netigate AB
- Headquarters: Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan: Not stated on the vendor’s pages as of 28 Oct 2026
- Starting price: “Netigate starts from €7,000 per year, billed annually, for organisations running continuous multi-touchpoint feedback programmes. Pricing is...” (vendor’s words) [S1]

## The panel's verdict

Netigate is a survey and feedback platform from Netigate AB in Stockholm, with Netigate Deutschland GmbH in Frankfurt as the German contracting entity. The bench's scores are tight and highest on compliance: consent and data protection stands at 8 on both minimum and maximum, resting on a mandatory terms-and-consent page whose revocation deletes answers, anonymous surveys with no cookies for respondents, IP addresses held seven days at web-server level, a published data processing agreement listing sub-processors, and ISO/IEC 27001:2022 audited annually. Sovereignty scores 7-8 on EU-only data centres and a Germany-hosted option for qualifying customers, while the trust pages note sub-processors' ultimate parents may sit outside the EU. Analysis and reporting sits at 7; form building, collection and workflows, and hosting and administration run 6-7. The clear weak point is pricing transparency at 3-4: beyond "Starting from €7000/year Billed annually", plan prices, the single sign-on add-on's price and the free account's limits sit behind a thirty-minute demo. No criterion spread more than a point, and the judges' disagreements registered as none of consequence.

**Speaks for it:**
- Consent and data protection scored 8 at minimum and maximum, anchored by a terms-and-consent page whose revocation deletes the respondent's answers.
- Anonymous surveys store no respondent identifiers and set no cookies, with IP addresses kept seven days at web-server level and not cross-referenced.
- A published data processing agreement lists sub-processors, alongside published technical and organisational measures and a named data protection officer.
- E-mail and SMS sendouts with automatic reminders, general links, QR, in-app and login distribution all record into one report.
- Users, responses and projects are unlimited on every plan.

**Held against it:**
- Pricing transparency scores 3-4, with "Starting from €7000/year Billed annually" the only public figure.
- Single sign-on is a paid add-on not included in all plans, with no published price.
- SPSS and pivot table exports sit on select plans that the pages do not name.
- The vendor states Netigate branding on the survey closing screen cannot be removed.
- We found no public information on cross-tabulation with significance testing, weighting, piping, randomisation or quotas.

**Best for:**
- You run customer or employee experience programmes in the EU and need documented consent, retention and sub-processor disclosures for a data protection officer or works council.
- You need multi-channel distribution with automatic reminders feeding a single combined report.
- You want SAML 2.0 single sign-on with SCIM 2.0 directory provisioning and are prepared to price the add-on with the vendor.
- You can budget from a published annual starting price and negotiate plan details directly.

**Avoid if:**
- You must compute your full annual cost from public pages before talking to the vendor.
- You need fully white-labelled surveys, as the vendor states the closing screen's Netigate branding cannot be removed.
- You require Germany-only hosting for every deployment — the option is reserved for "qualifying customers".
- You must know in advance which plan carries the SPSS export format before you sign.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Market Researcher | The Operations Manager | The HR Lead | The Academic Researcher | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Form & survey building | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Distribution, response collection & workflows | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Survey analysis & reporting | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Consent, GDPR & respondent data | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 |
| Hosting choice, teams & portability | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 3.5/5 | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 |
| Pricing transparency | 1.5/5 | 2/5 | 1.5/5 | 2/5 | 2/5 | 2/5 |
| **Weighted verdict** | **3/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** | **3.5/5** |

### The judges

- **The Market Researcher** (v1.0): Runs customer and brand studies for a mid-sized consumer-goods company, three waves a year in four languages. Wants logic and quotas that keep the sample clean, invitations with reminders, cross-tabs and NPS without exporting to a spreadsheet first, and open answers grouped into themes before the board meeting.
- **The Operations Manager** (v1.0): Replaces paper and PDF forms at a service company: event registrations, supplier onboarding, damage reports with photos, order requests with a payment. Wants forms a colleague can build without IT, file uploads, a submission that lands in the right inbox and the CRM or spreadsheet without copy and paste, and a price that does not jump when the response count does.
- **The HR Lead** (v1.0): Runs the yearly engagement survey and pulse checks for a German company of six hundred, with the works council reading every question. Wants anonymity that is real and stated, results hidden below a minimum group size, reports per department that managers can read, and answers that are deleted when the agreement with the works council says so.
- **The Academic Researcher** (v1.0): Runs questionnaire studies at a European university and has to satisfy the ethics board before the first respondent sees a question. Wants complex branching, randomisation and validated scales, an informed-consent page that is part of the instrument, exports to SPSS and R with labels intact, and a licence the faculty can host or at least keep in the EU.
- **The Data Protection Officer** (v1.0): Signs off every form tool a department wants to use and has found health data in a feedback form before. Wants a data processing agreement and a subprocessor list on the vendor's own pages, consent fields and an anonymous mode that drops IP addresses, retention periods that delete on their own, EU hosting the customer can choose, and roles that keep responses away from people who do not need them.
- **The Skeptic** (v1.0): Has seen a "free form builder" put its logo on every customer survey and charge per response the month the campaign worked. Reads "GDPR compliant" with no data processing agreement behind it, "anonymous" surveys that still log IP addresses, "EU hosting" on the enterprise plan only, and AI analysis features with no word on where the answers go — and asks whether the responses can leave with the customer.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Access controls: Audit-grade access controls [S1]
- AI act: AI system provider · 2026-08-02 · no [S4]
- AI training data: Microsoft Azure EU · no [S4]
- Antispam policy: yes [S7]
- Backup continuity: yes [S7]
- Chat video recordings retention: 30 [S5]
- Cookie domains: netigate.net · enterprise.netigate.net · success.netigate.net · ntgt.de · netigate.se [S7]
- Disaster recovery: yes · yes [S7]
- Document access: ISO Statement of Applicability · ISO certificate · Transfer Impact Assessment · yes [S4]
- Dora: yes · no [S4]
- DPA: yes · yes [S4]
- DPA customers: yes [S6]
- Encryption: Azure Key Vaults · 1.2+ · AES-256 [S4]
- Encryption at rest: Azure SSE with platform-managed keys (symmetric AES 256) [S7]
- Encryption in transit: TLS · Azure Key Vault, Standard Tier (FIPS 140-2 Level 1) · ISRG Root X1 CA [S7]
- GDPR: yes [S3]
- GDPR: yes [S4]
- GDPR: yes [S5]
- GDPR art32 toms: yes [S6]
- Gong certifications: yes · yes · yes · yes [S5]
- Hubspot dpf: HubSpot · yes · yes [S6]
- International transfers: yes · yes [S5]
- ISMS scope: all online services and supporting processes across all Netigate entities [S4]
- ISO 27001: yes [S1]

**Data**
- Anonymous surveys: yes · yes [S7]
- Applicant retention: 6 [S7]
- Backup frequency: redundant EU data centers · yes · daily and weekly [S4]
- Backup retention: cold storage monthly · 14 · 30 [S4]
- Chatbot retention: 12 [S7]
- Data subject rights: confirmation/information · correction · deletion · restriction of processing · objection · complaint to supervisory authority [S6]
- Deleted template retention days: 30 [S9]
- Deletion timing: deletion shown at 23.59 CEST · evening/night, e.g. from 20.00 CEST [S14]
- Full delete: scheduled irreversible deletion of all survey data including answers, reports, respondents, questions, send-outs, translations [S14]
- Full delete answers: yes · no [S14]
- Full delete reports: yes · no [S14]
- Full delete surveys zero respondents: yes · no [S14]
- Full delete translations sendouts: send-outs · translations [S14]
- Ip logging: web firewalls only, not application level · 7 [S4]
- Ip retention: 7 [S7]
- Job application retention: 6 [S5]
- Log retention: infinite · 30 · 15 · 15 [S4]
- Never deleted items: design template · email template (account level, license dependent) · respondent lists (account level) [S14]
- No automated decision making: no · no [S6]
- Partial delete: contact details anonymized, open text answers deleted, answers kept, survey can still be copied and merged [S14]
- Partial delete background data: background data deleted except contact details · yes [S14]
- Related features: Survey answer import · Full Delete · Partial Delete · Export personal data · Administration settings [S14]
- Reset option: yes [S14]
- Respondent cookies: one response per person setting · no [S4]

**Hosting**
- Cloud provider: EU · Azure [S4]
- Cloud provider: Microsoft key store; secrets also in Hashicorp Vault [S7]
- Data residency: yes [S1]
- Data residency: yes · yes [S4]
- EU locations: EU-only · yes [S7]
- EU only data centers: EU-only [S6]
- EU servers: EU [S3]
- Germany hosting option: Germany · yes · qualifying customers only [S6]
- Germany option: qualifizierte Kunden · yes [S7]

**Integrations**
- Bi directional: yes [S2]
- Named: API integrations with Salesforce and Giosg (customer case) [S1]
- SAML expected attributes: 4 · unique identifier · email address · first name · last name [S16]
- SAML values customer provides: Federation Metadata XML · email domains [S16]
- SAML values netigate provides: ACS URL · Entity ID [S16]
- SCIM any provider: Any SCIM 2.0-capable provider will most likely work [S17]
- SCIM group mapping: IdP groups map to Netigate Feedback and/or Netigate Insights groups/roles [S17]
- SCIM supported idps: Works with any identity provider supporting SCIM 2.0 [S17]
- SSO configuration location: Netigate Hub · yes [S16]
- SSO email aliases unsupported: no [S16]
- SSO email immutable: no [S16]
- SSO enforcement no admin exemption: no [S16]
- SSO enforcement options: not enforced · do not enforce (default) · SSO required [S16]
- SSO enforcement scope: yes · yes [S16]
- SSO known limitation legacy adfs: no [S16]
- SSO multiple clients one idp per domain: yes · yes [S16]
- SSO paid addon: paid add-on · no [S16]
- SSO requires admin role: Admin role in Netigate Hub [S16]
- SSO self service identifier support: primary email · UPN [S16]
- SSO supported login pages: Netigate One login · Netigate Feedback organisational account login · Netigate Insights [S16]
- SSO supported providers: Auth0 · Entra ID · Google · JumpCloud · Microsoft AD FS · Okta · OneLogin · PingOne · Rippling · Generic SAML 2.0 · OIDC [S16]
- SSO upn auto link: yes [S16]
- Systems: CRM · HRIS · support platforms [S2]
- Tech stack: yes [S3]

**Legal**
- Accounting retention: 10 · 6 [S7]
- AI supplement terms: yes [S7]
- Breach notification: yes [S4]
- Controller identity: 556576-0997 · Drottninggatan 25, SE-11151 Stockholm, Sweden · Netigate AB [S5]
- Dach separate terms: Separate German-language ToS for Netigate Deutschland GmbH customers [S6]
- DPA available: PDF · 1 Januar 2025 · yes [S7]
- Entity: Netigate AB · Drottninggatan 25, 111 51, Stockholm, Sweden [S2]
- Entity: Netigate AB, Drottninggatan 25, 111 51, Stockholm, Sweden [S1]
- Entity: Drottninggatan 25, 111 51, Stockholm, Sverige · Netigate AB [S4]
- Entity: Netigate Deutschland GmbH · Untermainkai 27-28, 60329 Frankfurt am Main [S7]
- Group entities: Netigate AB (SE) · Netigate Deutschland GmbH (DE) · Netigate Norge AS (NO) · Lumoame Oy (FI) · Mopinion BV (NL) [S6]
- Group entities: Netigate AB (Sweden) · Netigate Deutschland GmbH (Germany) · Netigate Norge AS (Norway) · Lumoame Oy (Finland) [S7]
- Head office: Stockholm · Netigate AB · Sweden [S6]
- Order processing agreement: yes · yes [S2]
- Org number: 556576-0997 [S6]
- Processing agreement: yes · yes [S1]
- Register: Frankfurt am Main · 112492 [S7]
- Subprocessor list: yes [S6]
- Supplier code of conduct: yes [S6]
- Tos DPA combined: Terms of Service and integrated DPA govern the customer relationship per GDPR [S6]
- Trust center: yes [S1]
- VAT id: DE262957090 [S7]

**Pricing**
- Plan inclusions: Personal onboarding, dedicated customer success team, ISO 27001, GDPR compliance, secure EU-based servers [S1]
- Plan limits: yes · yes · yes [S1]
- Spss pivot plans: SPSS and Pivot table formats available as part of select plans [S12]
- Starting price: usage-based, not per-seat · annual · 7000 [S1]
- Starting price: starting_from · 7000 · annual [S3]

**Product**
- Access review frequency: semi-annually [S4]
- Account logo sync: yes [S9]
- Action capabilities: Automated alerts, action workflows, Ask AI [S1]
- AI insights: AI identifies patterns in open-text feedback and drivers behind NPS and CSAT [S3]
- AI text analysis: yes · yes · yes [S2]
- AI text analysis: theme identification · sentiment detection · driver analysis [S3]
- Alternate text: Custom alternate text can be written for notification e-mails, affecting both e-mail reports and logic notification e-mails [S11]
- Anonymization: yes [S7]
- Anonymization feature: yes [S6]
- Anonymous surveys: yes [S5]
- Ask AI: yes [S2]
- Back navigation: Back navigation may leave previously shown pages recorded; this is expected behavior [S8]
- Background data contact: Option to include background data in the e-mail report sent to the survey contact person [S11]
- Background data logic: Option to include background data in e-mails sent via the logic notification system [S11]
- Background data respondent: Option to include background data in the e-mail report sent to respondents, only on surveys sent via an e-mail sendout [S11]
- Backup practices: yes [S6]
- Case santander languages: Norwegian · Swedish · Danish · Finnish · English [S1]
- Channels: Surveys (email, link, SMS, in-app, QR), online reviews, support tickets, contact-centre interactions and digital behaviour [S1]
- Colour customisation: hex code or swatch · Background · Top and bottom bar · Text colour · Primary button colour · Primary button text · Secondary button colour · Secondary button text [S9]
- Combined channels single report: Multiple distribution methods can be combined; results recorded in the same report [S10]
- Conditions add: Rules support adding multiple conditions with AND/OR, combinable across different questions [S8]
- Consulting scope: Strategic advisory, programme implementation, insight-to-action, market & panel research [S2]
- Consulting services: yes · yes · yes [S2]
- Customer success: structured onboarding and ongoing expert support [S3]

**Subprocessors**
- Ahrefs: Ahrefs Pte Ltd · no · Singapore · web analytics [S5]
- Analytics: Webanalyse · Piwik PRO [S7]
- Calendly: Calendly LLC · USA · meeting scheduling · yes [S5]
- Chatbot: Website-Chatbot · LiveChat Inc. [S7]
- EU storage: yes [S4]
- Facebook: Meta Platforms · Custom Audiences and Pixel advertising [S5]
- Gong: Gong.io Inc. · AWS US or EU · revenue intelligence, call recording and transcription · USA/Israel [S5]
- Google: Google LLC · Customer Match and Enhanced Conversions [S5]
- Linkedin: LinkedIn Corporation · Matched Audiences remarketing [S5]
- Linkedin retention: 90 · 7 [S7]
- List published: yes · yes [S7]
- Livechat: LiveChat Inc. · website chatbot · chat data maximum one year [S5]
- Mopinion: Mopinion B.V. · Netherlands · AWS and Scaleway, EU · user feedback collection [S5]
- Piwik pro: Piwik PRO · web analytics [S5]
- Storylane: Storylane Inc. · USA · interactive product demos [S5]
- Teamtailor: Teamtailor AB · Sweden · recruitment/application processing [S5]
- Teamtailor: Bewerbungen · Teamtailor [S7]
- Transfer safeguards: EU/EEA · adequacy decision · EU-US Data Privacy Framework · SCCs [S4]

**Support**
- Demo: 30 [S1]
- Netigate email: support@netigate.net [S13]
- SCIM contact: support@netigate.net [S17]
- Sentiment contact email: help@lumoa.me [S13]
- SSO contact: support@netigate.net [S16]

135 more facts on the canonical page: https://whats-best.ai/software/forms-and-surveys/netigate

## Questions

### Is Netigate European?

Yes. whats-best.ai classifies Netigate as EU-Made.

### Where does Netigate store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

### Does Netigate have a free plan?

Not stated on the vendor’s pages as of 28 Oct 2026.

### What are the best alternatives to Netigate?

As of 3 Nov 2026, the panel rates [Formbricks (4/5)](https://whats-best.ai/software/forms-and-surveys/formbricks), [easyfeedback (3.5/5)](https://whats-best.ai/software/forms-and-surveys/easyfeedback) and [QuestionPro (3.5/5)](https://whats-best.ai/software/forms-and-surveys/questionpro) highest among the other 19 Forms & Surveys products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Formbricks](https://whats-best.ai/software/forms-and-surveys/formbricks) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Netigate alternatives](https://whats-best.ai/software/forms-and-surveys/netigate/alternatives).

## What this page leaves out

- 7 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.netigate.net/ (checked 2026-10-28)
- [S2] Features page: https://www.netigate.net/survey-solution/ (checked 2026-10-28)
- [S3] Pricing page: https://www.netigate.net/pricing_eur/ (checked 2026-10-28)
- [S4] Trust centre: https://www.netigate.net/trust-center/ (checked 2026-10-28)
- [S5] Privacy policy: https://www.netigate.net/privacy-policy/ (checked 2026-10-28)
- [S6] Terms and DPA page: https://www.netigate.net/legal (checked 2026-10-28)
- [S7] Legal notice with subprocessor and TOM links: https://www.netigate.net/de/impressum/ (checked 2026-10-28)
- [S8] Form & survey building — found from sitemap: https://support.netigate.net/en/articles/849802-advanced-survey-logic-multi-page-branching-and-multi-select-conditions (checked 2026-10-28)
- [S9] Form & survey building — found from sitemap: https://support.netigate.net/en/articles/303101-design-templates-brand-your-surveys (checked 2026-10-28)
- [S10] Distribution, response collection & workflows — found from sitemap: https://support.netigate.net/en/articles/302897-distribution (checked 2026-10-28)
- [S11] Distribution, response collection & workflows — found from sitemap: https://support.netigate.net/en/articles/303037-notification-settings (checked 2026-10-28)
- [S12] Survey analysis & reporting — found from sitemap: https://support.netigate.net/en/articles/303322-export-a-report (checked 2026-10-28)
- [S13] Survey analysis & reporting — found from sitemap: https://support.netigate.net/en/articles/23365-sentiment-analysis (checked 2026-10-28)
- [S14] Consent, GDPR & respondent data — found from sitemap: https://support.netigate.net/en/articles/302950-data-retention (checked 2026-10-28)
- [S15] Consent, GDPR & respondent data — found from sitemap: https://support.netigate.net/en/articles/302957-terms-and-consent (checked 2026-10-28)
- [S16] Hosting choice, teams & portability — found from sitemap: https://support.netigate.net/en/articles/766475-setting-up-single-sign-on-sso-for-netigate (checked 2026-10-28)
- [S17] Hosting choice, teams & portability — found from sitemap: https://support.netigate.net/en/articles/759025-directory-sync-scim-2-0 (checked 2026-10-28)

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Cite as: whats-best.ai, "Netigate — Forms & Surveys", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/forms-and-surveys/netigate

Corrections: https://whats-best.ai/correct/1108?target=page