# UmfrageOnline — Forms & Surveys UmfrageOnline by enuvo GmbH holds a panel rating of 2.5/5 from 6 AI judges (category median 3/5), as of 2026-10-29. Provenance: UK / wider Europe; sovereignty: not determined. - Vendor: enuvo GmbH (https://www.umfrageonline.com) - Category: [Forms & Surveys](https://whats-best.ai/software/forms-and-surveys.md) - Provenance (editorial classification): UK / wider Europe - Canonical page: https://whats-best.ai/software/forms-and-surveys/umfrageonline - Alternatives: https://whats-best.ai/software/forms-and-surveys/umfrageonline/alternatives ([markdown](https://whats-best.ai/software/forms-and-surveys/umfrageonline/alternatives.md)) - Data as of: 2026-11-04 · evaluated 2026-10-29 · oldest source captured 2026-10-28 **AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology ## At a glance - Vendor: enuvo GmbH - Headquarters: Not stated on the vendor’s pages as of 28 Oct 2026 - Data hosting: Not stated on the vendor’s pages as of 28 Oct 2026 - Free plan: Yes, per the vendor’s own page [S1] ## The panel's verdict UmfrageOnline, a survey tool operated by enuvo GmbH of Pfäffikon SZ, Switzerland, scores highest on analysis and reporting, where scores cluster at 5-6: real-time results, per-question chart switching, crosstabs, automatic NPS detractor and promoter counts, revocable read-only report links, and exports to Excel, CSV and SPSS-compatible files are documented, though judges find no public information on significance testing, weighting or trend reporting. It scores lowest on pricing transparency, at 3-4: the free Basic tier — unlimited surveys, questions and responses, active up to 30 days — is unusually clear, but the captured pages show no euro prices for the paid Professional, Business and Enterprise plans, and response exports sit behind the paid tiers. The widest spread between judges is on hosting and administration, which spans 4 to 6: higher scores credit the homepage statement that all data is stored exclusively in EU data centres, white-labelling and the developer API, while lower scores weigh the absence of roles, single sign-on and an audit log. Collection and workflows, at 4-5, ends at distribution channels. **Speaks for it:** - Analysis and reporting is the strongest criterion, scoring 5-6 on real-time results, crosstabs, automatic NPS detractor and promoter counts and revocable read-only report links - More than twenty documented question types — from NPS, ranking and sliders to matrix tables, image choice and file upload up to 25 MB — sit in a drag-and-drop editor requiring no programming knowledge - A data processing agreement covering GDPR and the Swiss nDSG comes with anonymous surveys, deletion at response and account level, breach notification within 72 hours and rights requests answered within 30 days - The free Basic tier allows unlimited surveys, questions and responses, active up to 30 days, with 50% discounts for teachers, faculty, researchers and non-profits - The homepage states that all data is stored securely and exclusively in data centres within the European Union, with white-label surveys and a developer API on the paid tiers **Held against it:** - The captured pricing pages show no euro amounts for the paid Professional, Business and Enterprise plans, so a real annual cost cannot be computed - Exports of responses to Excel, CSV or PDF are reserved for the paid tiers even though the free tier collects unlimited responses - The documented collection story ends at embedding, links, QR codes, email invitations and social media, with no public information on reminders, submission notifications, quotas or webhooks - Conditional logic appears only as the word "Filterlogik" on the premium list, with no public information on piping, calculations or a stated accessibility standard - We found no public information on a subprocessor list, named hosting infrastructure, ISO 27001 or SOC 2 certification, role permissions, single sign-on or an audit log **Best for:** - You run NPS or engagement surveys and need real-time results, crosstabs and shareable read-only report links you can revoke - You need anonymous, multilingual surveys under a GDPR and Swiss nDSG data processing agreement, and the homepage's statement of exclusive EU data-centre storage meets your residency requirement - You want to start free — unlimited surveys, questions and responses for up to 30 days per survey — and can defer data export to a paid tier - You are a student, since the captured pages advertise a free student account with unlimited surveys **Avoid if:** - You need a computable annual cost before committing — the captured pages show no euro prices for the paid plans, and response exports to Excel, CSV or PDF begin at the paid tiers - Your fieldwork depends on scheduled reminders, response quotas, submission notifications or webhooks — the documented collection ends at embedding, links, QR codes, email invitations and social media - Your compliance review requires ISO 27001 or SOC 2 certification, a subprocessor list with locations or named hosting infrastructure — we found no public information on these, and the contracting entity is enuvo GmbH under Swiss governing law and Swiss jurisdiction - Your team needs role-based permissions, single sign-on or an audit trail — plans top out at five user accounts and we found no public information on roles or audit logging ## Scores by judge and criterion Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion. | Criterion | The Market Researcher | The Operations Manager | The HR Lead | The Academic Researcher | The Data Protection Officer | The Skeptic | | --- | --- | --- | --- | --- | --- | --- | | Form & survey building | 2/5 | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 | 2/5 | | Distribution, response collection & workflows | 2/5 | 2/5 | 2/5 | 2.5/5 | 2/5 | 2/5 | | Survey analysis & reporting | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 2.5/5 | | Consent, GDPR & respondent data | 2/5 | 2.5/5 | 2/5 | 2.5/5 | 2/5 | 2/5 | | Hosting choice, teams & portability | 2/5 | 2/5 | 2/5 | 3/5 | 2.5/5 | 2.5/5 | | European sovereignty | 2.5/5 | 2/5 | 2.5/5 | 2/5 | 2/5 | 2/5 | | Pricing transparency | 1.5/5 | 2/5 | 2/5 | 2/5 | 2/5 | 1.5/5 | | **Weighted verdict** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2/5** | **2/5** | ### The judges - **The Market Researcher** (v1.0): Runs customer and brand studies for a mid-sized consumer-goods company, three waves a year in four languages. Wants logic and quotas that keep the sample clean, invitations with reminders, cross-tabs and NPS without exporting to a spreadsheet first, and open answers grouped into themes before the board meeting. - **The Operations Manager** (v1.0): Replaces paper and PDF forms at a service company: event registrations, supplier onboarding, damage reports with photos, order requests with a payment. Wants forms a colleague can build without IT, file uploads, a submission that lands in the right inbox and the CRM or spreadsheet without copy and paste, and a price that does not jump when the response count does. - **The HR Lead** (v1.0): Runs the yearly engagement survey and pulse checks for a German company of six hundred, with the works council reading every question. Wants anonymity that is real and stated, results hidden below a minimum group size, reports per department that managers can read, and answers that are deleted when the agreement with the works council says so. - **The Academic Researcher** (v1.0): Runs questionnaire studies at a European university and has to satisfy the ethics board before the first respondent sees a question. Wants complex branching, randomisation and validated scales, an informed-consent page that is part of the instrument, exports to SPSS and R with labels intact, and a licence the faculty can host or at least keep in the EU. - **The Data Protection Officer** (v1.0): Signs off every form tool a department wants to use and has found health data in a feedback form before. Wants a data processing agreement and a subprocessor list on the vendor's own pages, consent fields and an anonymous mode that drops IP addresses, retention periods that delete on their own, EU hosting the customer can choose, and roles that keep responses away from people who do not need them. - **The Skeptic** (v1.0): Has seen a "free form builder" put its logo on every customer survey and charge per response the month the campaign worked. Reads "GDPR compliant" with no data processing agreement behind it, "anonymous" surveys that still log IP addresses, "EU hosting" on the enterprise plan only, and AI analysis features with no word on where the answers go — and asks whether the responses can leave with the customer. ## European sovereignty — proven facts Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined. | Dimension | Finding | Points | Source | |---|---|---|---| | Legal entity | Not determined | — | — | | Hosting location | Not determined | — | — | | Hosting options | Not determined | — | — | | Open source | Not determined | — | — | | Data processing agreement | Not determined | — | — | | Transfer impact assessment | Not determined | — | — | ## Key facts Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources). **Compliance** - Breach notification: 72 [S7] - DPA: yes · DSGVO · nDSG [S5] - GDPR: yes · yes [S1] - GDPR: yes [S3] - GDPR art28 support: 14 · yes [S7] - GDPR claim: yes [S5] - GDPR rights response days: 30 [S5] - No data sale: no [S7] **Data** - Account deletion irreversible: yes · yes [S5] - Backup responsibility: yes [S7] - Content ownership: yes [S7] - Creator account no autodelete: no · yes [S5] - Creator rights: yes · yes · yes [S5] - Deletion controls: yes · yes [S5] - Deletion retention: legal_compliance · backup_disaster_recovery [S7] - Ip use: yes · yes [S5] - Legal retention exceptions: yes [S5] - Responses controller is creator: creator · processor [S5] **Hosting** - Analytics provider: Google Analytics · yes [S5] - Analytics scope: no [S5] - EU datacenters: yes [S1] **Integrations** - API: Developer API [S1] - Developer API: yes [S2] - Developer API: yes [S6] - Third party login: yes · Facebook [S5] **Legal** - Copyright: 2007-2026 · enuvo GmbH [S6] - Entity: 2007 · enuvo GmbH [S1] - Entity: enuvo GmbH [S3] - Entity: 2007 · enuvo GmbH [S2] - Entity: 2007 · enuvo GmbH [S4] - Governing law: Switzerland [S7] - Jurisdiction: Switzerland [S7] - Language precedence: English [S7] - Liability cap: 12 [S7] - Operator: Huobstrasse 10, 8808 Pfäffikon SZ, Schweiz · enuvo GmbH [S6] - Operator: Switzerland · enuvo GmbH [S5] - Operator: enuvo GmbH · Schweiz [S7] - Reference customer rights: yes [S7] - Tax number: ID5.797 [S6] - VAT id: CHE-115.995.787 [S6] **Pricing** - Accounts: 1 · 3 · 5 · 1 [S4] - Basic price: yes · Basic · 0 [S4] - Basic survey duration: 30 [S4] - Billing options: yes · yes · up to 50% savings [S4] - Education discount: 50 · teachers, faculty, researchers [S4] - Free students: students · yes [S1] - Free survey duration: 30 [S1] - Free tier: Basic · yes [S1] - Nonprofit discount: all annual plans · 50 · non-profits [S4] - Paddle merchant of record: Paddle.com Market Limited · yes [S7] - Paid export: Excel · CSV · PDF · yes [S1] - Payment methods: credit card (MasterCard, VISA, American Express) · PayPal · invoice/bank transfer · monthly · yearly [S4] - Premium features: Filterlogik · eigenes Branding · White-Label-Hosting [S1] - Price change notice: yes · yes [S7] - Student free account: yes · yes [S4] - Subscription billing cycles: monthly · yearly · yes · yes [S7] - Tax responsibility: yes [S7] **Product** - Anonymous surveys: automatic removal of IP addresses, email addresses and other identifying data · yes [S1] - Anonymous surveys: yes · yes [S2] - Anonymous surveys: yes [S6] - Anonymous surveys: yes [S5] - Basic feature limits: 1 · yes · yes · yes · 30 [S4] - Chart colors customization: Chart colors customizable to match corporate design [S3] - Chart switching: Switch between chart types per question [S3] - Competitive use prohibited: yes [S7] - Crosstabs filters: Crosstabs and multiple filters for analysis [S3] - Data export: Excel · CSV · PDF · SPSS-compatible [S3] - Developer API: yes [S3] - Developer API: yes [S5] - Distribution channels: website embed · links · QR codes · email invitations · social media [S1] - Editor: drag_and_drop [S1] - Features footer: Anonyme Umfragen · Mehrsprachige Umfragen · White-Label-Umfragen · Zusammenarbeit im Team [S2] - Features footer: anonyme Umfragen · mehrsprachige Umfragen · White-Label-Umfragen · Team-Zusammenarbeit · Developer API [S7] - Features overview: anonymous surveys · multilingual surveys · white-label surveys · team collaboration [S3] - Free for students: yes [S6] - Free tool: free online survey tool [S6] - Free tool claim: yes [S5] - Free tool claim: yes [S7] - GDPR compliance: secure, GDPR-compliant platform [S6] - Individual answers: View each individual answer per respondent [S3] - Minors not allowed: no · 13 [S5] - Mobile responsive: yes [S1] - Multilingual: yes [S1] - Multilingual surveys: yes [S6] - Multilingual surveys: yes [S5] - No coding required: no programming knowledge required [S6] - No third party software: yes [S1] - Question type date: Datum [S2] - Question type dropdown: Drop-Down-Liste [S2] - Question type email: E-Mail-Adresse [S2] - Question type embed code: Embed Code [S2] - Question type file upload: Datei Upload [S2] - Question type form: Formular [S2] - Question type image: Bild [S2] - Question type image choice: Image Choice [S2] - Question type long text: Mehrzeiliges Textfeld [S2] - Question type multi choice: Multiple-Choice (Mehrfachauswahl) [S2] - Question type multiple choice table: Multiple-Choice-Tabelle [S2] - Question type nps: Net Promoter Score (NPS) [S2] - Question type numeric scale: Numerische Skala [S2] - Question type numeric table: Numerische Tabelle [S2] - Question type ranking: Ranking [S2] - Question type rating: Rating [S2] - Question type rating table: Bewertungstabelle [S2] - Question type short text: Einzeiliges Textfeld, Unicode [S2] - Question type single choice: Multiple-Choice (Einzelauswahl) [S2] - Question type slider: Slider [S2] - Question type yes no: Ja / Nein [S2] - Realtime results: yes [S1] - Realtime results: yes · yes [S3] - Report pdf export: Reports exportable as print-ready PDF; tabular results as Excel/CSV [S3] - Reporting: charts · data tables · PDF reports [S1] - Reports charts: Auto-generated print-ready reports with charts; multiple chart types and filters [S3] - Resale prohibited: no [S7] - Share results link: Shareable read-only report links, revocable at any time [S3] - Team collaboration: yes [S1] - Team collaboration: yes [S6] - Team collaboration: yes [S5] - Unlimited answers: yes · yes [S6] - Unlimited questions: [S1] - Unlimited responses: yes · yes [S2] - Unlimited responses: yes · yes [S5] - Unlimited surveys all plans: unlimited surveys, questions and responses on all plans [S4] - Users: 2007 · more than 3 million [S1] - White label: yes [S1] - White label: yes [S5] - White label surveys: yes [S6] **Support** - Address: 8808 · Pfäffikon SZ · Huobstrasse 10 · enuvo GmbH · Switzerland [S5] - Free: yes [S1] ## Questions ### Is UmfrageOnline European? Yes, though not from the EU. whats-best.ai classifies UmfrageOnline as UK / wider Europe. ### Where does UmfrageOnline store data? Not stated on the vendor’s pages as of 28 Oct 2026. ### Does UmfrageOnline have a free plan? Yes. UmfrageOnline has a free plan, per [the vendor’s page captured 28 Oct 2026](https://whats-best.ai/evidence/11801). ### What are the best alternatives to UmfrageOnline? As of 3 Nov 2026, the panel rates [Formbricks (4/5)](https://whats-best.ai/software/forms-and-surveys/formbricks), [easyfeedback (3.5/5)](https://whats-best.ai/software/forms-and-surveys/easyfeedback) and [Netigate (3.5/5)](https://whats-best.ai/software/forms-and-surveys/netigate) highest among the other 19 Forms & Surveys products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Formbricks](https://whats-best.ai/software/forms-and-surveys/formbricks) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [UmfrageOnline alternatives](https://whats-best.ai/software/forms-and-surveys/umfrageonline/alternatives). ## What this page leaves out - 14 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 7 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 6 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. - 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. - 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. - 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. - 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. ## Sources - [S1] Vendor homepage: https://www.umfrageonline.com/ (checked 2026-10-28) - [S2] Features page (question types): https://www.umfrageonline.com/fragetypen (checked 2026-10-28) - [S3] Features page (analysis): https://www.umfrageonline.com/resultate-auswerten (checked 2026-10-28) - [S4] Pricing page: https://www.umfrageonline.com/produkte (checked 2026-10-28) - [S5] Privacy policy: https://www.umfrageonline.com/datenschutz (checked 2026-10-28) - [S6] Legal notice: https://www.umfrageonline.com/impressum (checked 2026-10-28) - [S7] Terms of service: https://www.umfrageonline.com/agb (checked 2026-10-28) --- Cite as: whats-best.ai, "UmfrageOnline — Forms & Surveys", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/forms-and-surveys/umfrageonline Corrections: https://whats-best.ai/correct/1110?target=page