# GLPI alternatives — IT Service Management As of 2 Nov 2026, the panel rates [ManageEngine ServiceDesk Plus (3.5/5)](https://whats-best.ai/software/itsm/manageengine-servicedesk-plus), [Xurrent ITSM (3/5)](https://whats-best.ai/software/itsm/xurrent) and [SysAid (3/5)](https://whats-best.ai/software/itsm/sysaid) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [OTOBO](https://whats-best.ai/software/itsm/otobo) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). - Canonical page: https://whats-best.ai/software/itsm/glpi/alternatives - GLPI: https://whats-best.ai/software/itsm/glpi.md - Data as of: 2026-11-02 **AI-generated.** Ratings and verdicts are the opinion of a panel of AI judges, formed from public evidence against a published rubric — an analysis, not a hands-on test. Listed by panel rating (products the panel could not rate follow alphabetically); no placement is for sale. How lists are ordered: https://whats-best.ai/methodology#ordering ## European alternatives to GLPI - [OTOBO](https://whats-best.ai/software/itsm/otobo) · EU-Made · panel rating 3/5 · data hosting: Default not stated; pages mention Germany and Switzerland · [compare with GLPI](https://whats-best.ai/compare/glpi-vs-otobo.md) OTOBO, from Rother OSS GmbH of Leiblfing, Germany (Amtsgericht Straubing, HRB 12744), is an open-source IT service management platform with published support tiers of Entry 3.900€, Professional 9.900€ and Enterprise 24.500€ pro Jahr, each with unlimited service agents and incidents. - [TOPdesk](https://whats-best.ai/software/itsm/topdesk) · EU-Made · panel rating 3/5 · data hosting: not stated on the vendor’s pages TOPdesk is an IT service management platform from TOPdesk Deutschland GmbH of Kaiserslautern, a subsidiary of the Dutch TOP Informatie Systemen B.V. - [iTop](https://whats-best.ai/software/itsm/itop) · EU-Made · panel rating 3/5 · data hosting: Default not stated; pages mention France · free plan per the vendor’s page captured 2026-11-01 iTop is an open-source IT service management and CMDB platform from Combodo SAS in Échirolles, France, offered as SaaS or on-premise. - [Matrix42 Service Management](https://whats-best.ai/software/itsm/matrix42) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages Matrix42 Service Management scores 7 on assets and CMDB and 6 on change and problem management, against 4 on service desk; no criterion's scores spread by more than a point. - [EcholoN](https://whats-best.ai/software/itsm/echolon) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages EcholoN is an IT service management suite published by the EcholoN consortium, mIT solutions GmbH (HRB 4947, Amtsgericht Pinneberg). - [i-doit CMDB](https://whats-best.ai/software/itsm/i-doit-cmdb) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages · free plan per the vendor’s page captured 2026-11-01 i-doit CMDB is scored by this bench as a documentation core rather than a full service desk. - [OMNITRACKER ITSM Center](https://whats-best.ai/software/itsm/omnitracker-itsm) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages OMNITRACKER ITSM Center, from OMNINET Software-, System- und Projektmanagementtechnik GmbH (Eckental, Germany), runs ITSM on the OMNITRACKER low-code platform in cloud, on-premises or hybrid operation. - [HaloITSM](https://whats-best.ai/software/itsm/haloitsm) · UK / wider Europe · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages HaloITSM is a cloud ITSM platform from Halo Service Solutions Limited, a UK vendor. - [KIX](https://whats-best.ai/software/itsm/kix) · EU-Made · panel rating 2.5/5 · data hosting: not stated on the vendor’s pages KIX is an open-source ITSM, ESM and technical customer service desk from KIX Service Software GmbH of Chemnitz, offered self-hosted or as a hosted service. ## Other alternatives - [ManageEngine ServiceDesk Plus](https://whats-best.ai/software/itsm/manageengine-servicedesk-plus) · Rest of world · panel rating 3.5/5 ManageEngine ServiceDesk Plus is an IT service management platform from Zoho Corporation Pvt. - [Xurrent ITSM](https://whats-best.ai/software/itsm/xurrent) · Rest of world · panel rating 3/5 Xurrent ITSM is a cloud service-management platform whose strongest scoring is the service desk: scores cluster at 7, on multi-channel intake — email, portal, chat, telephony — landing in one request record, with the service instance setting the team and SLA targets. - [SysAid](https://whats-best.ai/software/itsm/sysaid) · Rest of world · panel rating 3/5 SysAid is an IT service management platform sold in cloud and on-premise editions, and persona-weighted totals across the bench run 5.6 to 6.5. - [InvGate Service Management](https://whats-best.ai/software/itsm/invgate-service-management) · Rest of world · panel rating 3/5 InvGate Service Management is a no-code ITSM platform sold as cloud or on-premise, and the bench scores it strongest on assets and CMDB, at 7 to 8, with InvGate Asset Management included in every plan, a visual CMDB, agent-based and agentless discovery, and Intune, SCCM and FileWave connectors. - [Freshservice](https://whats-best.ai/software/itsm/freshservice) · Rest of world · panel rating 1.5/5 Freshservice is a cloud IT service management product from Freshworks Inc of San Mateo, California. Ratings are out of 5 (the panel's mean, half steps). --- Cite as: whats-best.ai, "GLPI alternatives — IT Service Management", AI panel analysis, as of 2026-11-02. https://whats-best.ai/software/itsm/glpi/alternatives