# i-doit CMDB — IT Service Management

i-doit CMDB by i-doit GmbH holds a panel rating of 2.5/5 from 6 AI judges (category median 3/5), as of 2026-11-02. Provenance: EU-Made; sovereignty: not determined.

- Vendor: i-doit GmbH (https://www.i-doit.com/pwr/produkte/i-doit)
- Category: [IT Service Management](https://whats-best.ai/software/itsm.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/itsm/i-doit-cmdb
- Alternatives: https://whats-best.ai/software/itsm/i-doit-cmdb/alternatives ([markdown](https://whats-best.ai/software/itsm/i-doit-cmdb/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-02 · oldest source captured 2026-11-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: i-doit GmbH
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Yes, per the vendor’s own page [S15]

## The panel's verdict

i-doit CMDB is scored by this bench as a documentation core rather than a full service desk. Its strength is assets and CMDB, scoring 7-8: configuration items with relationships and dependencies, a CMDB Explorer, discovery via JDisc and OCS, and importers from Excel, VMware, ServiceNow and Matrix42. Pricing transparency holds at 7, with annual tiers of 619 €, 1.254 € and 2.285 € for up to 1,000, 5,000 and 10,000 objects, stated net plus 19 % VAT. Deployment and integration holds at 6, crediting on-premises operation or the German cloud and a JSON-RPC API that reads and writes all data, while we found no public information on single sign-on, SCIM provisioning or webhooks. The weakness is end-user facing: self-service portal scores 1-2, with ticket handling described through external systems Zammad, KIX and OTRS Community Edition, and service desk scores do not rise above 4. Sovereignty spans 5-7 — the widest spread — with the highest scores resting on the documented on-premises option and the lowest citing no published data processing agreement and the website's Google Analytics transfer to US servers.

**Speaks for it:**
- Assets and CMDB scored 7-8 — configuration items with relationships and dependencies, CMDB Explorer visualisation, JDisc and OCS discovery, and importers from Excel, VMware, ServiceNow and Matrix42
- Pricing transparency scored a flat 7, with public tiers of SMALL 619 €/ Jahr, MEDIUM 1.254 €/ Jahr and LARGE 2.285 €/ Jahr for up to 1,000, 5,000 and 10,000 objects, net plus 19 % VAT
- Deployment scored 6 — offered on-premises or in the German cloud, with a documented JSON-RPC API that reads and writes all data while enforcing user rights
- Every change is documented with history, responsible parties and timestamps, with tickets and CMDB changes held in one connected record
- A 30-day free trial is offered with no payment details required and support included

**Held against it:**
- Self-service portal scored 1-2 — we found no public information on a requester portal, request forms with approvals or an end-user knowledge base, and end-user ticket handling is routed to external systems such as Zammad, KIX and OTRS Community Edition
- Service desk scored a flat 4, with full ticket handling documented as handoff to connected service desks and no public information on email, portal or chat intake, queues, business hours or an agent knowledge base
- Change and problem scored 3-4, with no public information on change types, a change calendar, a change advisory board or problem records with root cause and known errors
- We found no public information on single sign-on via SAML or OIDC, SCIM provisioning, webhooks, a public status page, or whether the on-premises and cloud editions match feature for feature
- We found no public information on a published data processing agreement or a product subprocessor list, the vendor's own website uses Google Analytics with transfer to US servers, and FLEX above 10.000 objects is 'Auf Anfrage'

**Best for:**
- You need a central CMDB of devices, software, users, networks and locations with dependencies, automated discovery and impact analysis — the highest scores on this verdict, 7-8, sit there
- You already run ticketing in Zammad, KIX or OTRS Community Edition and want a documented data backbone feeding it
- You are a German or EU-regulated organisation that must run documentation in-house — the vendor states 'On-Premises oder in unserer deutschen Cloud'
- You want to compute most of the annual bill from published prices before contacting sales

**Avoid if:**
- Your employees need to open, track and resolve their own tickets in a self-service portal — that category scored 1-2 here
- You want a single tool covering full ticket handling with email, portal or Teams intake, queues and an agent knowledge base
- You must run a formal change process with change types, a change calendar and a change advisory board alongside problem records — scores here stop at 3-4
- Your data protection review requires a published data processing agreement and subprocessor list, or a computable price above 10.000 objects, where FLEX is 'Auf Anfrage'

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Service Desk Lead | The MSP Owner | The Change & Configuration Manager | The Municipal IT Lead | The Solo IT Admin | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Service desk, incidents & requests | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Change, problem & release management | 2/5 | 1.5/5 | 2/5 | 1.5/5 | 2/5 | 2/5 |
| Assets, CMDB & discovery | 3.5/5 | 4/5 | 3.5/5 | 3.5/5 | 4/5 | 4/5 |
| Self-service portal & service catalog | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 | 0.5/5 |
| Deployment, integrations & multi-client operation | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| European sovereignty | 2.5/5 | 3/5 | 3.5/5 | 3.5/5 | 2.5/5 | 2.5/5 |
| Pricing transparency | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| **Weighted verdict** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** |

### The judges

- **The Service Desk Lead** (v1.0): Leads a team of eight agents at a machine builder with 1,400 employees across three plants in Germany and one in Poland. Most tickets still arrive by email, and the same printer and VPN questions come in every Monday. Wants incidents and requests told apart, SLAs that escalate on their own, a portal with a catalog people actually use, answers that deflect the Monday tickets, and reports the IT director reads without a spreadsheet.
- **The MSP Owner** (v1.0): Owns a managed service provider with twenty-two technicians and sixty client companies, from dental practices to a logistics firm with nine sites. Every client has its own contract, its own SLA and its own devices, and every hour has to end up on an invoice. Wants one desk with client data kept apart, the RMM and remote support tool connected, time and contracts billed, a portal per client, and a price per technician that still works when the team doubles.
- **The Change & Configuration Manager** (v1.0): Change and configuration manager at a regional bank that answers to BaFin and, since January 2025, to DORA. Chairs the weekly change advisory board and has to show an auditor who approved which change, which services it touched and which incident it caused. Wants change types with real approvals, risk read from a CMDB that knows how systems depend on each other, problem records tied to incidents, and an audit trail that can be exported.
- **The Municipal IT Lead** (v1.0): Runs IT for a district administration with 900 staff, schools included, on servers in the municipal data centre. Follows BSI IT-Grundschutz and buys through public tenders, and the data protection officer will not sign off staff and device data on a US cloud. Wants an on-premise or open-source edition that is documented and maintained, a portal for teachers and clerks, assets linked to tickets, and a contract and price list the procurement office can put into a tender.
- **The Solo IT Admin** (v1.0): The whole IT department of a 160-person engineering firm, with a part-time trainee on Thursdays. Requests come in by email, Teams and in the corridor, and the asset list is a spreadsheet nobody trusts. Has no time for an ITIL project: wants email and Teams turned into tickets, a simple portal with answers to the common questions, laptops and licences found automatically, a setup that takes days rather than months, and a price they can read off the website.
- **The Skeptic** (v1.0): Has seen "ITIL-certified" on a tool whose change management is a status field, a "CMDB" that is a list of devices without a single relationship, and an "AI agent" that searches the knowledge base. Reads that a product runs on premise and asks whether that edition gets the same features, which of the asset packs are extra, where the tickets and attachments are stored — and how ten years of ticket history would leave.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Certification focus: ISO 27001 · B3S · NIS-2 · Kritis · GDPR · TISAX [S10]
- Ga ip anonymization: yes [S8]
- GDPR: yes [S16]
- GDPR basis: yes [S8]
- GDPR conform: yes [S1]
- GDPR trial: yes [S5]
- No automated decision making: yes [S8]
- Standards list: ["ISO 27001", "B3S", "NIS-2", "Kritis", "DSGVO", "TISAX"] [S7]
- Supervisory authority: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen [S8]

**Data**
- Ga US transfer: yes [S8]
- Newsletter third party sharing: yes [S8]
- Retention applications: 2 [S8]
- Retention policy: statutory retention periods, then routine deletion [S8]
- Server logfields: browser_type_version · os · referrer · subpages · datetime · ip · isp · yes [S8]

**Hosting**
- Cloud germany: yes · Deutschland [S1]

**Integrations**
- Addon analysis: Analysis [S1]
- Addon count: Über 40 Add-ons [S1]
- Addon datasynchronization: Datensynchronisation · data replication and synchronization between two identical i-doit CMDBs [S16]
- Addon documents: Documents [S1]
- Addon floorplan: Floorplan [S1]
- Addon flows: Flows [S1]
- Addon jdisc: JDisc [S1]
- Addon keybook: Keybook · key management in i-doit [S16]
- Addon monitos: monitos Monitoring Dual-Flow · monitoring of CIs and IT services displayed in i-doit [S16]
- Addon open celium: Open Celium [S1]
- Addon openitcockpit: OpenITCockpit · Allgeier ITS · interface between i-doit and openITCOCKPIT monitoring [S16]
- Addon pdf sign store: monitos PDF Sign & Store [S1]
- Addon smart bundle: Smart Bundle · Documents · Flows · Analysis · Forms [S1]
- API: yes · ERP systems [S11]
- API: API interface for integrations incl. ERP systems [S12]
- API erp: ERP systems [S13]
- API installation: i-doit Add-on & Subscription Center [S5]
- Datasync addon: data replication and synchronization of two identical i-doit CMDB [S15]
- Discovery tools: JDisc, OCS [S2]
- Erp API: API integration including ERP systems [S14]
- Erp API: ERP-Integration via API [S2]
- External ticketing API: yes · yes · integration with external ticketing/workflow systems [S10]
- Import sources: Microsoft Excel · ACMP · GLPI · vmware · Pit-FM · ServieNow · Matrix42 [S1]
- Inventory: JDisc · OCS [S12]
- Inventory systems: JDisc · OCS [S11]
- Inventory systems: JDisc · OCS [S14]
- Inventory systems: JDisc · OCS [S3]
- Inventory systems: JDisc · OCS [S1]
- Inventory systems: JDisc · OCS [S13]
- Jdisc discovery: JDisc Discovery is part of the product lineup (discovery integration) [S10]
- Keybook addon: key management add-on [S15]
- Monitoring: Nagios · Checkmk [S3]
- Monitoring: Nagios · Checkmk [S12]
- Monitoring: Nagios · Checkmk [S13]
- Monitoring: Nagios, Checkmk [S2]
- Monitoring systems: Nagios · Checkmk [S11]
- Monitoring systems: Nagios · Checkmk [S14]
- Monitoring systems: Nagios · Checkmk [S1]
- Monitos addon: monitoring integration via monitos ITSM control center [S15]
- Network management: Network topology documentation with integrable NMS [S11]
- Openitcockpit addon: interface to openITCOCKPIT monitoring [S15]
- Service desk: OTRS Community Edition · KIX Service Management · Zammad [S3]
- Service desk: OTRS Community Edition · KIX Service Management · Zammad [S13]
- Service desk: IT Service-Desk Integrationen: OTRS Community Edition, KIX, Zammad [S2]
- Service desk systems: OTRS Community Edition · KIX Service Management · Zammad [S11]
- Service desk systems: OTRS Community Edition · KIX Service Management · Zammad [S14]
- Service desks: IT service desk systems integrations [S12]
- Servicedesk systems: ((OTRS)) Community Edition · KIX Service Management · Zammad [S1]
- Ticket system API addons: yes [S9]

**Legal**
- Address: Düsseldorf · Kaistr. 18 · Germany · 40221 [S7]
- Company: i-doit GmbH [S3]
- Company: i-doit GmbH · 2026 [S16]
- Company name: i-doit GmbH [S6]
- Company name: i-doit GmbH [S7]
- Controller: i-doit GmbH · Kaistr. 18, 40221 Düsseldorf, Deutschland [S8]
- Copyright: i-doit GmbH [S1]
- Copyright entity: i-doit GmbH [S5]
- Entity: i-doit GmbH [S15]
- Register: Düsseldorf · 33104 [S7]
- VAT id: DE177782536 [S7]

**Pricing**
- Additional tenant prices: 104 · 54.4 · 14.4 · 28 [S6]
- API addon: Free [S15]
- API addon: 0 [S16]
- Idoit addon prices: 1158 · 301 · 619 [S6]
- Idoit flex: Auf Anfrage [S6]
- Idoit free addons: yes [S6]
- Idoit large annual: 2285 [S6]
- Idoit medium annual: 1254 [S6]
- Idoit object limits: >10000 · 10000 · 1000 · 5000 [S6]
- Idoit small annual: 619 [S6]
- Idoit support advanced: 4570 · 619 · 2508 [S6]
- Idoit support assistance free: 0 [S6]
- Idoit support basic: 1143 · 465 · 941 [S6]
- Idoit up support advanced: 4570 · 619 · 2508 [S6]
- Trial: 30 · yes [S6]
- Trial: 30 · yes [S1]
- Trial: 30 · yes [S12]
- Trial: yes · 30 [S13]
- Trial: 30 [S2]
- Trial 30 days: yes · yes · 30 [S9]
- Trial days: 30 [S3]
- Trial full features: yes [S1]
- Trial no payment data: yes [S1]
- Trial support included: yes [S1]
- VAT note: yes · 19 [S6]

**Product**
- Addon documents: automatic PDF documents with daily updated data [S14]
- Addon documents: i-doit Add-on Documents [S12]
- Addon events: Events [S14]
- Addon events: i-doit Add-on Events [S12]
- Addon flows: Flows · yes [S14]
- Addon flows: i-doit Add-on Flows [S12]
- Addon partner optional: Optional in allen Stufen [S6]
- Addon smart bundle: Smart Bundle · 4 add-ons for the price of 2 · Flows · Documents · Analysis · Forms [S14]
- Addon smart bundle: 4 add-ons (Flows, Documents, Analysis, Forms) for the price of 2 [S12]
- AI chat data access: yes [S1]
- AI pdf documents: yes [S1]
- API addon installation: In-app installation via i-doit Add-on & Subscription Center [S15]
- API cmdb realtime: yes [S15]
- API interface: JSON-RPC [S16]
- API itsm integration: Integration into existing ITSM process landscapes [S5]
- API itsm integration: yes [S15]
- API jsonrpc: yes · JSON-RPC [S5]
- API partner solutions: yes [S15]
- API permissions: yes [S15]
- API permissions: yes [S16]
- API protocol: JSON-RPC programming interface [S15]
- API read write: yes · yes [S5]
- API read write: yes · yes [S15]
- API read write: yes [S16]
- API realtime: yes [S15]
- API realtime: yes [S16]
- API realtime access: yes [S5]
- API user rights: yes [S5]
- Asset capture: Erfassung aller IT-Geräte und Komponenten [S1]
- Asset history: yes [S1]
- Audit management: Audit management with automatic audit reports [S11]
- Audit management: central audit planning, results documentation, automatic audit reports [S14]
- Audit management: yes [S3]
- Audit management: audit management with automatic audit reports [S12]
- Audit management: yes [S13]
- Audit management: yes [S2]
- Audit management use case: audit management use case [S10]
- Audit proof change history: every change automatically documented with history, responsible parties, timestamps [S14]
- Automated incident workflows: yes [S9]
- Automated workflows: rule-based automation of status changes, notifications, escalations [S10]
- Cabling documentation: Verwaltung und Dokumentation von Kabelverbindungen [S1]
- Capterra rating: 4.7 · 2,000+ [S14]
- Capterra rating: 4.7 · Capterra [S1]
- Capterra rating: 4.7 · 2000+ [S10]
- Capterra rating: 4.7 · 2000+ [S13]
- Capterra rating: 2000+ · 4.7 [S2]
- Capterra rating: 4.7 · 2000+ [S4]
- Central recording: central recording of incidents and faults [S10]
- Change history: yes [S13]
- Cloud version optional: Optional [S6]
- Cmdb: Verwaltung von Configuration Items (CIs) [S1]
- Cmdb basis: CMDB as basis for service decisions [S12]
- Cmdb capabilities: IT-Service-Abhängigkeitsvisualisierung · System-Konfigurationsdokumentation · ITIL-Konformität Incident/Change · erweiterbar via API und Add-ons · automatisierter Datenabgleich via API [S4]
- Cmdb definition: Central CMDB storing devices, software, users, networks, locations as CIs with relationships and dependencies [S14]
- Cmdb definition: CMDB stores CIs including devices, software, users, networks and locations with their relationships and dependencies [S13]
- Cmdb definition: CMDB speichert Geräte, Software, Benutzer, Netzwerke und Standorte als Configuration Items inklusive Beziehungen und Abhängigkeiten [S2]
- Cmdb discovery: yes [S1]
- Cmdb explorer: CMDB Explorer shows relationships and dependencies of assets [S11]
- Cmdb explorer: CMDB Explorer visualizes dependencies of devices, software, users, contracts, services [S14]
- Cmdb explorer: CMDB Explorer visualizes relationships and dependencies [S12]
- Cmdb explorer: yes [S13]
- Cmdb explorer: yes [S2]
- Cmdb itil: yes [S4]
- Cmdb links services to assets: CMDB links ITIL services to real objects: servers, clients, network components, licenses, responsibles, contracts, dependencies [S11]
- Complete history: full history of incident lifecycle [S10]
- Compliance frameworks: KRITIS · ISO27001 · NIS2 [S3]
- Compliance kritis ISO nis2: risk recording per ISO 27001, NIS2 support, TOMs documented audit-proof [S14]
- Compliance nis2 ISO: yes [S2]
- Compliance standards list: NIS2 · ISO 27001 · BSI-KritisV [S14]
- Contract management: Überwachung von Wartungsverträgen und Dienstleistungsverträgen [S1]
- Cookies used: yes [S8]
- Customer count: 2000 [S1]
- Customer rating: 4.7 · 2000+ [S3]
- Deployment options: on-premises · cloud [S15]
- Deployment options: yes · yes [S1]

**Subprocessors**
- Google analytics: yes [S8]

**Support**
- API addon coverage: yes · Basic [S5]
- API addon included: yes [S15]
- API addon included: yes [S16]
- Demo booking: personal live demo booking [S10]
- Demo booking: live demo can be booked [S9]

105 more facts on the canonical page: https://whats-best.ai/software/itsm/i-doit-cmdb

## Questions

### Is i-doit CMDB European?

Yes. whats-best.ai classifies i-doit CMDB as EU-Made.

### Where does i-doit CMDB store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does i-doit CMDB have a free plan?

Yes. i-doit CMDB has a free plan, per [the vendor’s page captured 1 Nov 2026](https://whats-best.ai/evidence/15267).

### What are the best alternatives to i-doit CMDB?

As of 2 Nov 2026, the panel rates [ManageEngine ServiceDesk Plus (3.5/5)](https://whats-best.ai/software/itsm/manageengine-servicedesk-plus), [Xurrent ITSM (3/5)](https://whats-best.ai/software/itsm/xurrent) and [GLPI (3/5)](https://whats-best.ai/software/itsm/glpi) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [GLPI](https://whats-best.ai/software/itsm/glpi) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [i-doit CMDB alternatives](https://whats-best.ai/software/itsm/i-doit-cmdb/alternatives).

## What this page leaves out

- 131 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 22 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 10 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 7 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage (i-doit CMDB): https://www.i-doit.com/pwr/produkte/i-doit (checked 2026-11-01)
- [S2] Features page (CMDB): https://www.i-doit.com/pwr/schwerpunkte/cmdb (checked 2026-11-01)
- [S3] Features page (ITSM): https://www.i-doit.com/pwr/schwerpunkte/itsm (checked 2026-11-01)
- [S4] Features page (incident management and ticketing): https://www.i-doit.com/pwr/use-cases/incident-management-ticketing (checked 2026-11-01)
- [S5] API documentation (API add-on): https://www.i-doit.com/pwr/add-on/api (checked 2026-11-01)
- [S6] Pricing page: https://www.i-doit.com/pwr/preise (checked 2026-11-01)
- [S7] Legal notice: https://www.i-doit.com/pwr/impressum (checked 2026-11-01)
- [S8] Privacy policy: https://www.i-doit.com/pwr/datenschutz (checked 2026-11-01)
- [S9] Service desk, incidents & requests — found from sitemap: https://www.i-doit.com/pwr/pwr-use-case-single-incident-management-und-ticketing (checked 2026-11-01)
- [S10] Service desk, incidents & requests — found from sitemap: https://www.i-doit.com/en/pwr/use-cases/incident-management-and-ticketing (checked 2026-11-01)
- [S11] Change, problem & release management — found from sitemap: https://www.i-doit.com/pwr/pwr-schwerpunkte-itil (checked 2026-11-01)
- [S12] Change, problem & release management — found from sitemap: https://www.i-doit.com/en/pwr/focus-area/itil (checked 2026-11-01)
- [S13] Assets, CMDB & discovery — found from sitemap: https://www.i-doit.com/itsm/cmdb/ (checked 2026-11-01)
- [S14] Assets, CMDB & discovery — found from sitemap: https://www.i-doit.com/en/itsm/cmdb/ (checked 2026-11-01)
- [S15] Deployment, integrations & multi-client operation — found from sitemap: https://www.i-doit.com/en/pwr/i-doit-add-on-api (checked 2026-11-01)
- [S16] Deployment, integrations & multi-client operation — found from sitemap: https://www.i-doit.com/en/i-doit/add-ons/api-add-on/ (checked 2026-11-01)

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Cite as: whats-best.ai, "i-doit CMDB — IT Service Management", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/itsm/i-doit-cmdb

Corrections: https://whats-best.ai/correct/1330?target=page