# InvGate Service Management — IT Service Management

InvGate Service Management by InvGate holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-11-02. Provenance: Rest of world; sovereignty: not determined.

- Vendor: InvGate (https://invgate.com/service-management)
- Category: [IT Service Management](https://whats-best.ai/software/itsm.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/itsm/invgate-service-management
- Alternatives: https://whats-best.ai/software/itsm/invgate-service-management/alternatives ([markdown](https://whats-best.ai/software/itsm/invgate-service-management/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-02 · oldest source captured 2026-11-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: InvGate
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

InvGate Service Management is a no-code ITSM platform sold as cloud or on-premise, and the bench scores it strongest on assets and CMDB, at 7 to 8, with InvGate Asset Management included in every plan, a visual CMDB, agent-based and agentless discovery, and Intune, SCCM and FileWave connectors. Service desk scores cluster at 7: email, the portal, Microsoft Teams, WhatsApp and Slack feed one queue, with SLAs and no-code workflows. Self-service portal and deployment and integration sit at 6; pricing transparency scores 5 to 6 — Pro is published at $500 /agent /year for 5-100 agents from a $2,500/year minimum, Enterprise is custom from $12,000/year, and the Starter tier, on-premise licence and add-on costs carry no public figures. Sovereignty is the weak point at 2 to 3: the terms place the vendor in Argentina under Argentine law, the privacy policy states data may be transferred outside the European Economic Area, and the judges found no public information on hosting locations, subprocessors or a data processing agreement. No criterion spans more than one point, so the judges did not meaningfully split.

**Speaks for it:**
- InvGate Asset Management is included in every plan, with a visual CMDB, agent-based and agentless discovery across servers, containers, databases and cloud services, and Intune, SCCM and FileWave connectors
- Requests arrive by email, self-service portal, Microsoft Teams, WhatsApp, Slack or API into one unified queue, with SLAs conditioned on help desk, category, priority, location and client type
- Change management carries PeopleCert and PinkVERIFY certification for ITIL Change Enablement, with CAB assessment, release management, AI risk scoring before approval and audit trails
- SSO with Microsoft, Google and LDAP/SAML and a 99.9% availability SLA are included on all plans, with on-premise hosting on the Enterprise plan
- The 30-day free trial needs no credit card, and end-users and approvers are unlimited

**Held against it:**
- Sovereignty scores sit at 2 to 3, the lowest of any criterion, on terms placing the vendor in Argentina under Argentine law and courts
- The privacy policy states data may be transferred to locations outside the European Economic Area for processing and storing, and the judges found no public information on standard-cloud hosting locations, subprocessors or a data processing agreement
- We found no public information on time tracking per ticket, an agent mobile app, or major-incident communication to affected users
- The captured pages give no price for the Starter tier, the on-premise licence, or the dedicated-server and hot-standby add-ons beyond "available at additional cost"
- We found no public information on webhooks, SCIM provisioning, feature parity between cloud and on-premise editions, or multi-tenant client separation with billing for service providers

**Best for:**
- You want service desk and asset truth in one purchase — the highest scores land on assets and CMDB, with InvGate Asset Management bundled into every plan
- You run an ITIL-aligned change practice — PeopleCert and PinkVERIFY certification for ITIL Change Enablement is published with its scope
- You are budgeting a cloud deployment yourself — Pro is published at $500 /agent /year for 5-100 agents starting at $2,500/year, with a 30-day free trial and no credit card needed
- You extend service delivery beyond IT — catalogs are configurable per department for IT, HR and Facilities with role-based visibility

**Avoid if:**
- Your procurement requires contracting under EU law — the captured terms place the website under the laws of Argentina, with disputes adjudicated in Argentine courts
- You need country-specific data residency or on-premise hosting at a published price — both appear only on the Enterprise plan, custom starting at $12,000/year by quote
- You have fewer than five agents — the published Pro plan covers 5-100 agents from a $2,500/year minimum
- You must budget add-ons before committing — dedicated servers and hot standby are listed only as available at additional cost

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Service Desk Lead | The MSP Owner | The Change & Configuration Manager | The Municipal IT Lead | The Solo IT Admin | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Service desk, incidents & requests | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Change, problem & release management | 3/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3/5 |
| Assets, CMDB & discovery | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 | 3.5/5 |
| Self-service portal & service catalog | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| Deployment, integrations & multi-client operation | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| European sovereignty | 1.5/5 | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 |
| Pricing transparency | 2.5/5 | 3/5 | 2.5/5 | 2.5/5 | 3/5 | 2.5/5 |
| **Weighted verdict** | **3/5** | **3/5** | **3/5** | **2.5/5** | **3/5** | **2.5/5** |

### The judges

- **The Service Desk Lead** (v1.0): Leads a team of eight agents at a machine builder with 1,400 employees across three plants in Germany and one in Poland. Most tickets still arrive by email, and the same printer and VPN questions come in every Monday. Wants incidents and requests told apart, SLAs that escalate on their own, a portal with a catalog people actually use, answers that deflect the Monday tickets, and reports the IT director reads without a spreadsheet.
- **The MSP Owner** (v1.0): Owns a managed service provider with twenty-two technicians and sixty client companies, from dental practices to a logistics firm with nine sites. Every client has its own contract, its own SLA and its own devices, and every hour has to end up on an invoice. Wants one desk with client data kept apart, the RMM and remote support tool connected, time and contracts billed, a portal per client, and a price per technician that still works when the team doubles.
- **The Change & Configuration Manager** (v1.0): Change and configuration manager at a regional bank that answers to BaFin and, since January 2025, to DORA. Chairs the weekly change advisory board and has to show an auditor who approved which change, which services it touched and which incident it caused. Wants change types with real approvals, risk read from a CMDB that knows how systems depend on each other, problem records tied to incidents, and an audit trail that can be exported.
- **The Municipal IT Lead** (v1.0): Runs IT for a district administration with 900 staff, schools included, on servers in the municipal data centre. Follows BSI IT-Grundschutz and buys through public tenders, and the data protection officer will not sign off staff and device data on a US cloud. Wants an on-premise or open-source edition that is documented and maintained, a portal for teachers and clerks, assets linked to tickets, and a contract and price list the procurement office can put into a tender.
- **The Solo IT Admin** (v1.0): The whole IT department of a 160-person engineering firm, with a part-time trainee on Thursdays. Requests come in by email, Teams and in the corridor, and the asset list is a spreadsheet nobody trusts. Has no time for an ITIL project: wants email and Teams turned into tickets, a simple portal with answers to the common questions, laptops and licences found automatically, a setup that takes days rather than months, and a price they can read off the website.
- **The Skeptic** (v1.0): Has seen "ITIL-certified" on a tool whose change management is a status field, a "CMDB" that is a list of devices without a single relationship, and an "AI agent" that searches the knowledge base. Reads that a product runs on premise and asks whether that edition gets the same features, which of the asset packs are extra, where the tickets and attachments are stored — and how ten years of ticket history would leave.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Availability SLA: yes · 99.9 [S6]
- GDPR: yes [S8]
- Itil certifications: ITIL Change Enablement · PeopleCert · PinkVERIFY [S13]
- Trust center: Trust Center link present [S12]
- Trust center: Trust Center available [S15]

**Data**
- Access rights: yes [S8]
- Customer data scope: Cloud Services Privacy Policy [S8]
- Deletion rights: yes [S8]
- Encryption: yes [S8]
- Ip processing: legitimate interests · yes [S8]
- No selling: no [S8]
- Retention: minimum volume to meet legal requirements [S8]
- Third party disclosure: only if legally required or for fraud protection/credit risk [S8]

**Hosting**
- Data residency: yes [S6]
- Transfers outside eea: yes [S8]

**Integrations**
- Adp: ADP [S19]
- Categories: Security · Procurement · Database · Discovery · Contracts and warranties · Email · AI · Identity and Access Management · Collaboration · Automation · Cloud · Communication · Device Management · Hardware · Remote Desktop · Hypervisors · ITA… [S19]
- Classlink onesync: ClassLink OneSync [S19]
- Clickup: ClickUp [S19]
- Comparisons: Jira · ServiceNow · SolarWinds · Freshservice · ManageEngine · Cherwell [S3]
- Comparisons: Jira · ServiceNow · SolarWinds · Freshservice · ManageEngine · Cherwell [S15]
- Extended API rate limits: yes [S6]
- Filter types: Native · API [S19]
- Itam: yes [S6]
- Itam third party: yes · no · yes · yes · no · yes [S6]
- Jotform: JotForm [S19]
- Microsoft intune: Microsoft Intune [S19]
- Microsoft teams: Microsoft Teams [S19]
- Pandadoc: PandaDoc [S19]
- Rest API: yes [S19]
- Slack capability: Virtual Service Agent in Slack: answers, create/track/approve requests in Slack [S20]
- Slack native: yes [S20]
- Slack setup: yes · yes · yes [S20]
- Zoom: Zoom [S19]

**Legal**
- Agreement revisable: Agreement may be revised at any time; current version with effective date always available [S9]
- Content license: submitted content granted to InvGate royalty-free, perpetual, irrevocable, unrestricted [S9]
- Governing law: Argentina · Argentina [S9]
- Last updated: 2025-11 [S8]
- Liability limitation: liability for indirect, special, incidental, exemplary, consequential damages disclaimed [S9]
- Min age: 18 [S9]
- Operated from: Argentina [S9]
- Privacy documents: Privacy Policy · Quality Policy · Cookie Policy · Terms and Conditions · Master Subscription Agreement [S11]
- Related documents: Privacy Policy · Quality Policy · Cookie Policy · Master Subscription Agreement · Accessibility · RVDP · AI Features Usage Guidelines · Product Usage Guidelines · FAQ [S9]
- Repeat infringer policy: yes [S9]
- Terms last updated: 2018/05/24 [S9]
- Trust center: yes [S9]

**Pricing**
- Clarity: Clear, upfront pricing, no hidden fees [S11]
- Clarity: Clear pricing, no hidden fees [S12]
- Clear: Clear, upfront pricing [S4]
- Clear pricing claim: Clear pricing, no hidden fees [S3]
- Enterprise: custom · unlimited · 12000 [S6]
- Free trial: 30 · no [S13]
- Free trial: 30 · no [S3]
- Free trial: free_trial · 30 · no [S1]
- Free trial: 30 · no [S17]
- Free trial: 30 · no [S16]
- Free trial: 30 · no [S15]
- Msrp disclaimer: yes · no [S6]
- Price change policy: yes [S6]
- Pro: 5-100 · 2500 · 500 [S6]
- Pro agent range: 100 · 5 [S6]
- Transparency: vendor claims clear, upfront pricing with no hidden fees [S13]
- Transparency claim: vendor claims clear, upfront pricing with no hidden fees [S17]
- Transparent: upfront pricing with no hidden fees [S15]
- Trial: 30 · no [S20]
- Trial: yes · 30 · no [S11]
- Trial: 30 · no [S12]

**Product**
- Action connectors: Built-in Action Connectors automate tasks across external tools [S1]
- Agent context: Agent report with visibility into users, devices, assets, knowledge [S12]
- Agent definition: agents are licensed users that solve requests and perform related tasks [S6]
- AI categorization routing: AI-powered ticket categorization and routing [S12]
- AI hub layers: five layers of AI with full audit trail on every action [S1]
- AI hub reports: AI HUB REPORTS [S12]
- AI itsm module: yes [S17]
- AI knowledge generation: AI-assisted Knowledge Article generation from resolved tickets [S1]
- AI knowledge suggestions: AI-based knowledge suggestions [S12]
- AI risk assessment: yes [S3]
- AI SLA risk detection: yes [S11]
- AI suggested responses: AI suggested responses [S12]
- AI workflow generation: AI workflow generation from plain-language description [S1]
- Analytics: Google Analytics · non-personal data [S8]
- Analytics: yes · yes [S12]
- Analytics builtin metrics: 150 [S1]
- Analytics dashboards: custom dashboards for roles and stakeholders [S1]
- API: yes [S13]
- Asset inventory: Asset Inventory module listed among ITAM products [S15]
- Asset management: yes [S11]
- Assets: InvGate Asset Management · InvGate Service Management [S7]
- Assignment methods: Round Robin · Workload · Free · Manual [S11]
- Audit trails: yes [S3]
- Automation: yes [S11]
- Benefits change management: Prevention of change-related incidents, Better Major Incident Management, Increased customer satisfaction, Meeting internal and external governance needs [S3]
- Branding customization: custom portal name, logo upload, header customization [S17]
- Business applications fast: yes [S4]
- Cab support: yes · yes [S3]
- Catalog by department: service catalogs configurable per department with own request options and workflows [S17]
- Change analytics: yes [S3]
- Change history: yes [S15]
- Change request template: yes [S13]
- Channels: email · self-service portal · Microsoft Teams · WhatsApp · Slack · API [S12]
- Ci status automation: yes · yes [S15]
- Ci ticket linking: CI-to-ticket linking and asset inventory integration [S1]
- Clear pricing: yes [S16]
- Clear pricing claim: clear, upfront pricing claim [S1]
- Clients count: 1400+ [S7]
- Cm ci types: hardware · software · cloud resources · documentation · suppliers · buildings [S16]
- Cm process stages: Configuration identification · Configuration control · Configuration status accounting · Configuration verification and audit · Reporting and analysis [S16]
- Cm relationships: hosted-on · depends-on [S16]
- Cmdb: InvGate Asset Management offers a visual CMDB with architecture diagrams [S15]
- Cmdb auto mapping: CMDB Auto-Mapping · yes [S15]
- Cmdb change suggestions: CMDB detects environment changes, prioritizes by impact, and delivers suggestions team can accept [S4]
- Cmdb ci types: servers · databases · apps · devices · cloud services [S4]
- Cmdb definition: CMDB stores configuration data and maps relationships between CIs [S16]
- Cmdb diagram export: Business Application diagrams export · PNG · SVG [S15]
- Cmdb mapping monitoring: Maps connect assets, apps, users, and locations; system monitors changes and suggests updates [S4]
- Cmdb population methods: manual · API-driven integrations · asset discovery tool [S4]
- Cmdb relationship workflow: yes · yes · yes [S15]
- Cmdb service management integration: InvGate Service Management · yes [S4]
- Collaboration audit: yes · yes [S12]
- Comparisons offered: comparison pages offered for Jira, ServiceNow, SolarWinds, Freshservice, ManageEngine, Cherwell [S17]
- Competitor comparisons: Jira · ServiceNow · SolarWinds · Freshservice · ManageEngine · Cherwell [S13]
- Countries: >70 [S7]
- Custom domain ssl: yes · no · yes [S6]
- Custom smtp: yes [S6]
- Custom views: yes [S12]
- Dashboards: predefined and customizable, shareable dashboards [S11]
- Dashboards reporting: dashboards and reporting tools for change progress, bottlenecks, and implementation success [S13]
- Data sources: agent-based discovery · automatic network discovery · manual records · bulk imports [S15]
- Dedicated servers: yes [S6]
- Discovery agent based: yes · yes [S15]
- Discovery capability: Automated discovery and classification of assets into the CMDB recommended as best practice [S16]
- Discovery scope: hardware · devices · servers · containers · databases · cloud_services · agent · integrations · network_scanning · bulk_import [S5]
- Easy migration: yes [S16]
- Enterprise features: Concurrent seats · On-premise hosting · Multiple SAML Support [S6]
- Escalations: configurable escalations across help desks and levels [S11]
- Esm support: ESM expansion across departments [S11]
- Feature claim: describes itself as the most flexible no-code ITSM solution [S13]
- Features list: Ticket Management · AI-Powered · Analytics · Change Management · Problem Management · ITIL · SLAs · Multiple departments · Workflows · Automation · MCP · Agent Studio · Virtual Service Agent · Knowledge Management · Self-Service · Product… [S1]
- Free change request workflow template: yes [S13]
- Free trial: 30 · no [S7]
- Free trial: yes [S6]
- Free trial details: 30 · no [S6]
- Gartner satisfaction: 4.8/5 · 94 [S7]
- Help desk structure: multiple help desks with levels [S11]
- Hot standby: yes [S6]
- Impact analysis: yes [S4]
- Implementation services: Kick-off and needs assessment · Initial configuration and system integrations · Role-based training · Go live and post-go-live support · Continuous improvement monitoring [S1]
- Ip retention: only as long as necessary for stated purposes [S8]
- Itil certified change management: yes [S3]
- Itil change management: yes · no · yes [S6]
- Itil core included all: yes [S6]
- Itsm integration: CMDB–ITSM integration with Incident, Problem, Change, Release recommended [S16]
- Itsm integration: InvGate Service Management [S15]
- Knowledge management: yes [S11]

**Support**
- Compliance security help: yes [S6]
- Customer success manager: yes · no · yes [S6]
- Human support: yes [S6]
- Implementations count: 1500 [S1]
- Migration: Migration assistance offered [S12]
- Migration: yes [S15]
- Migration assistance: yes [S4]
- Onboarding training: yes · no · yes [S6]

53 more facts on the canonical page: https://whats-best.ai/software/itsm/invgate-service-management

## Questions

### Is InvGate Service Management European?

No. whats-best.ai classifies InvGate Service Management as Rest of world.

### Where does InvGate Service Management store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does InvGate Service Management have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to InvGate Service Management?

As of 2 Nov 2026, the panel rates [ManageEngine ServiceDesk Plus (3.5/5)](https://whats-best.ai/software/itsm/manageengine-servicedesk-plus), [Xurrent ITSM (3/5)](https://whats-best.ai/software/itsm/xurrent) and [GLPI (3/5)](https://whats-best.ai/software/itsm/glpi) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [GLPI](https://whats-best.ai/software/itsm/glpi) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [InvGate Service Management alternatives](https://whats-best.ai/software/itsm/invgate-service-management/alternatives).

## What this page leaves out

- 67 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 14 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 8 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.

## Sources

- [S1] Vendor homepage: https://invgate.com/service-management (checked 2026-11-01)
- [S2] Features page (ITSM): https://invgate.com/itsm (checked 2026-11-01)
- [S3] Features page (change management): https://invgate.com/service-management/change-management (checked 2026-11-01)
- [S4] Features page (CMDB): https://invgate.com/asset-management/cmdb (checked 2026-11-01)
- [S5] Features page (asset management): https://invgate.com/asset-management (checked 2026-11-01)
- [S6] Pricing page: https://invgate.com/pricing (checked 2026-11-01)
- [S7] Company page: https://invgate.com/about-us (checked 2026-11-01)
- [S8] Privacy policy: https://invgate.com/privacy-policy (checked 2026-11-01)
- [S9] Terms of service: https://invgate.com/terms-and-conditions (checked 2026-11-01)
- [S10] Security / trust page: https://trust.invgate.com/ (checked 2026-11-01)
- [S11] Service desk, incidents & requests — found from sitemap: https://invgate.com/itsm/service-request-management/service-desk (checked 2026-11-01)
- [S12] Service desk, incidents & requests — found from sitemap: https://invgate.com/service-management/ticketing (checked 2026-11-01)
- [S13] Change, problem & release management — found from sitemap: https://invgate.com/itsm/change-management (checked 2026-11-01)
- [S14] Change, problem & release management — found from sitemap: https://invgate.com/service-management/product-tour/workflow-for-change-request (checked 2026-11-01)
- [S15] Assets, CMDB & discovery — found from sitemap: https://invgate.com/itsm/it-asset-management/cmdb (checked 2026-11-01)
- [S16] Assets, CMDB & discovery — found from sitemap: https://invgate.com/itsm/it-asset-management/configuration-management (checked 2026-11-01)
- [S17] Self-service portal & service catalog — found from sitemap: https://invgate.com/itsm/service-request-management/self-service-portal (checked 2026-11-01)
- [S18] Self-service portal & service catalog — found from sitemap: https://invgate.com/service-management/product-tour/self-service-portal-setup (checked 2026-11-01)
- [S19] Deployment, integrations & multi-client operation — found from sitemap: https://invgate.com/integrations?product=Service+Management (checked 2026-11-01)
- [S20] Deployment, integrations & multi-client operation — found from sitemap: https://invgate.com/integrations/slack (checked 2026-11-01)

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Cite as: whats-best.ai, "InvGate Service Management — IT Service Management", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/itsm/invgate-service-management

Corrections: https://whats-best.ai/correct/1343?target=page