# Elium — Knowledge Base & Wiki

Elium by Whatever SA holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-11-01. Provenance: EU-Made; sovereignty: not determined.

- Vendor: Whatever SA (https://elium.com)
- Category: [Knowledge Base & Wiki](https://whats-best.ai/software/knowledge-base.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/knowledge-base/elium
- Alternatives: https://whats-best.ai/software/knowledge-base/elium/alternatives ([markdown](https://whats-best.ai/software/knowledge-base/elium/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-01 · oldest source captured 2026-11-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Whatever SA
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

Elium, from Whatever SA of Louvain-la-Neuve, Belgium, is strongest on sovereignty (8-9 from five of six judges) and weakest on pricing transparency. Judges credit the governance machinery — a single named owner per article, verification periods per space or per article, multi-step approval, gap and duplicate detection — and a permission model that search and AI answers honour end to end, with SAML 2.0 or OpenID single sign-on and SCIM provisioning; one-point lifts to 8 appear on knowledge governance, publishing and integrations, and portability and hosting. The audit log records security events rather than content changes or approvals, exports the last ninety days, and is exclusive to Vault customers after manual activation. Pricing transparency splits 6 versus 5, with lower scores citing the unpriced Vault plan and Enterprise as Custom; sovereignty splits 8 versus 9 over the default cloud being a US parent's EU region and no public information naming the SaaS AI model provider. One judge scored 0 on every criterion while that judge's notes describe the same strengths; other judges' weighted totals run 7.0 to 7.4.

**Speaks for it:**
- Every article carries a single named owner, verification periods set per space or per article with expiry nudges thirty days ahead, multi-step approval, gap and duplicate detection, and a platform-wide overdue view
- Full-text search covers titles, bodies, tags, comments and attached-file text with Boolean operators, wildcards and proximity search, while AI answers cite their sources and respect what each reader may see
- A Confluence migration planned and run by the vendor's team carries page hierarchy, labels and attachments, and a full JSON export with metadata and original attachments is delivered as an encrypted ZIP from the admin panel
- The captured pages state a Belgian contracting entity, hosting on Google Cloud's Belgium region or SecNumCloud-qualified 3DS Outscale in France, twenty-two published subprocessors, an on-premise edition with source-code access front and back, and the statement that content never trains AI
- Team at €15 /mo per user and Corporate at €20 /mo per user are public, each with Save 17% and a ten-user minimum, and every plan includes unlimited spaces, content and AI answers with no usage credits

**Held against it:**
- Enterprise is priced only as Custom and the Vault plan carrying the audit log and SecNumCloud hosting has no public price, so a fully configured deployment cannot be budgeted from public pages
- The audit log records security events such as logins and permission changes rather than content changes or approvals, its export covers only the last ninety days, and it is exclusive to Vault customers after manual activation by the Elium team
- The public help-centre portal is labelled beta and enabled per platform on request, and we found no public information on custom domains, branding, SEO controls or portal analytics
- We found no public information on enforced two-factor authentication, IP or domain restrictions, directory group synchronisation, or read confirmations for mandatory pages
- We found no public information on reader or guest pricing, storage limits, the on-premise licence and support cost, minimum term or VAT treatment

**Best for:**
- You need governed internal knowledge — named owners, verification cycles and multi-step approval — for support, operations or quality-system content
- You are a European organisation that wants a Belgian contracting entity, a published subprocessor list and a choice of EU cloud, SecNumCloud-qualified hosting or an on-premise edition where you pick the AI model
- You are migrating from Confluence and want the vendor's team to plan and run the move while keeping page hierarchy, labels and attachments
- You want AI answers grounded in your own articles, surfaced inside Salesforce, ServiceNow, Zendesk or Jira records or through portals for employees, customers and partners

**Avoid if:**
- You must compute a full annual cost from public pages before shortlisting — Enterprise is Custom and the Vault plan carrying the audit log and SecNumCloud hosting is unpriced
- You need an auditable trail of content edits and document approvals — the published audit log covers security-sensitive events only, with a ninety-day export
- You need a production-grade public help centre on your own domain — the public portal is a beta feature enabled per platform on request
- Your team is smaller than ten users — the published tiers carry a ten-user minimum

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Operations Lead | The IT Administrator | The Support Knowledge Manager | The Engineering Lead | The Quality Manager | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Editor, structure & search | 3.5/5 | 3.5/5 | 0/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Verification, ownership & freshness | 3.5/5 | 3.5/5 | 0/5 | 4/5 | 3.5/5 | 3.5/5 |
| Permissions, SSO & administration | 3.5/5 | 3.5/5 | 0/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Help-center publishing & integrations | 4/5 | 3.5/5 | 0/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Import, export & self-hosting | 4/5 | 3.5/5 | 0/5 | 4/5 | 3.5/5 | 3.5/5 |
| European sovereignty | 4/5 | 4/5 | 0/5 | 4.5/5 | 4.5/5 | 4/5 |
| Pricing transparency | 3/5 | 2.5/5 | 0/5 | 2.5/5 | 2.5/5 | 3/5 |
| **Weighted verdict** | **3.5/5** | **3.5/5** | **0/5** | **3.5/5** | **3.5/5** | **3.5/5** |

### The judges

- **The Operations Lead** (v1.0): Head of operations at a 180-person machine builder in Baden-Württemberg, where onboarding, travel rules and the service hotline's answers live in a shared drive, three OneNote books and two colleagues' heads. Wants one place the whole company actually uses: an editor office staff manage without training, a search that finds the answer rather than the file, pages that name who keeps them current, and a price that does not double when the workshop gets read access.
- **The IT Administrator** (v1.0): Runs IT for a public utility with 900 staff whose Confluence Server held twelve years of pages until Atlassian ended its support. Was offered the cloud, read the subprocessor list and went looking instead. Needs a migration that keeps page trees, permissions and attachments, single sign-on against Entra ID with groups synced, an audit log the auditor accepts, and an edition they can run in the utility's own data centre if the works council or the regulator asks.
- **The Support Knowledge Manager** (v1.0): Owns the knowledge base of a Dutch SaaS company with customers in six languages and a support team of twenty-five. Writes once for agents and customers, publishes the public part as a help center on the company's own domain, and watches which searches find nothing. Wants review dates that nag the right expert, translations kept in step with the source, a widget inside the product, and articles that show up in the help desk next to the ticket.
- **The Engineering Lead** (v1.0): Leads a forty-person engineering team at a Berlin fintech that writes runbooks, architecture decisions and on-call guides. Writes in Markdown, links pages to Jira tickets and Slack threads, and has moved the team's docs twice. Wants fast search, code blocks and diagrams that render, an API and webhooks to generate pages from the pipeline, AI answers that cite their pages, and a full export the next tool can read.
- **The Quality Manager** (v1.0): Quality manager at a medical device supplier certified to ISO 9001 and ISO 13485, where every work instruction must be approved, versioned and read by the people it applies to. Today that means Word files, a sign-off sheet and an audit every spring. Wants approval workflows with named reviewers, read confirmations, review dates that expire pages, an audit trail they can export for the certifier, and permissions that keep drafts out of sight.
- **The Skeptic** (v1.0): Has migrated a wiki whose "export" turned out to be one PDF per page, watched a self-hosted edition announced as retired with two years' notice, and read "your data is never used for training" above a subprocessor list naming two AI providers. Asks what a full export contains, which model reads the pages and where, whether readers are billed like editors — and what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Certifications: ISO/IEC 27001:2022 · SecNumCloud · GDPR · EU AI Act · EcoVadis Silver [S9]
- Complaint authority: https://www.privacycommission.be/ [S12]
- Cybervadis score: 1000 · 2026-05-18 · 858 [S9]
- Documents on request: Documents on request [S9]
- DPA available: DPA document available in Resources section [S9]
- DPA GDPR: GDPR · yes [S13]
- Ecovadis silver: 2025-03-01 · Silver · 15 [S9]
- GDPR: yes [S12]
- GDPR belgium: Belgium · yes · yes [S1]
- Hosting providers: Google Cloud Platform · Belgium · 3DS Outscale · France · yes [S8]
- ISO 27001: yes [S1]
- ISO 27001: yes [S6]
- Pentest reports available: 2024 · 2025 · yes [S9]
- Scc transfers: European Commission approved standard data protection provisions [S13]
- Secnumcloud: yes [S3]
- Secnumcloud option: Enterprise · yes [S8]

**Data**
- Deletion after termination: 30 [S12]
- Export contents: data · metadata [S23]
- Export decrypt tools: 7zip · Unarchiver on macOS [S23]
- Export delivery: no · no [S23]
- Export location: Advanced [S23]
- Export markdown open formats API: Markdown · open formats · yes [S1]
- Export permissions: yes [S23]
- Export process: yes · admin panel · yes [S23]
- Full export: JSON · yes [S7]
- Retention prospects: 5 [S12]
- Third country transfer: yes [S13]

**Hosting**
- Default provider: Belgium (EU) · Google Cloud Platform · across European data centres [S9]
- Deployment options: vendor cloud · private VPC · on-prem [S1]
- EU saas private cloud: SaaS · Private cloud · yes [S1]
- On premise: yes [S3]
- On premise: On-premise hosting option listed [S22]
- On premise: yes [S12]
- On premise: On-premise deployment option offered [S11]
- On premise available: yes [S6]
- On premise option: yes [S2]
- Platform status: operational · yes [S9]
- Processor roles: processor_on_behalf_of_licensee [S12]
- Secnumcloud: yes [S4]
- Secnumcloud: yes [S5]
- Status page: all systems operational [S12]
- Vault plan provider: Vault · France · 3DS Outscale · SecNumCloud [S9]

**Integrations**
- Analytics: Power BI, Tableau, Google Data Studio via authenticated CSV; Google Analytics tag on Elium Enterprise [S7]
- API concepts doc: Helps you understand objects and their relations [S10]
- API docs sections: Documentation sections: Getting started, Main concepts, How to [S21]
- API docs sections: Getting started · Main concepts · How to [S10]
- API howto guides: A collection of quick guides to help you achieve specific actions [S10]
- Capability: Integrations capability listed [S11]
- Categories: Productivity suites · AI agents · Content sources · Distribution · Analytics · Developer & API · MCP · Markdown [S1]
- Categories: Productivity suites (2), AI agents (11), Content sources (8), Embed in articles (12), Distribution (14), Browser extension (8), Migration (11), Analytics (4), Identity & access (4), Developer & API (5) [S7]
- Confluence content native articles: Confluence pages recreated as native Elium articles, indexed and searchable from day one [S22]
- Confluence data flow: Data flow shown between Elium and Confluence [S22]
- Confluence docs topics: Documentation covers Markdown input format, import files, and bulk moves [S22]
- Confluence guided migration: Elium team plans and runs the migration with the customer [S22]
- Confluence import: Migrate Confluence pages, labels and attachments into Elium [S22]
- Confluence metadata: Content import · Available · Elium · Migration [S22]
- Confluence structure preserved: Page hierarchy, labels, and attachments carry over [S22]
- Doc links: Keep Articles Up-to-Date · Archive Article [S4]
- Entra id SSO SCIM: yes [S7]
- Graphql API: yes [S7]
- Graphql API: GraphQL · yes [S21]
- Graphql API: GraphQL · yes [S10]
- Mcp open API: MCP · open API · ChatGPT · Claude · custom agents [S3]
- Okta SCIM included: yes · every paid plan [S7]
- Power automate: yes · API · webhooks [S7]
- SAML oidc: yes [S7]
- Search API: yes [S7]
- Search results export: CSV · Power BI · email alert · RSS feed [S3]
- Total count: 65 [S7]

**Legal**
- AI terms: AI Terms of Use covering acceptable use, data processing and model providers [S11]
- Crafted in belgium: Elium, crafted in Belgium [S22]
- DPA: DPA for processing personal data under GDPR [S11]
- DPA entity: Traverse d'Esope 6, 1348 Louvain-la-Neuve, Belgium · Whatever SA · 0889.962.726 [S13]
- Entity: 0889.962.726 · Whatever SA · privacy@elium.com · Traverse d'Esope 6, 1348 Louvain-la-Neuve (Belgium) · Belgium [S12]
- Entity country: Belgium [S1]
- Entity origin: Belgium [S7]
- Jurisdiction: Belgium [S2]
- Jurisdiction: Belgium · yes [S6]
- Jurisdiction belgium: Company crafted in Belgium, copyright 2026 [S11]
- Platform cookie policy: Platform Cookie Policy with cookie categories and preference management [S11]
- Privacy policy: Privacy Policy [S11]
- Service plan agreement: Service Plan Agreement covering service plans, subscriptions, support and customer obligations [S11]
- Website cookie policy: Website cookie policy [S11]
- Website terms: Website Terms of Use [S11]

**Pricing**
- Corporate includes: 10 · 3 [S8]
- Corporate price: 20 · 17 [S8]
- Enterprise price: custom [S8]
- Free trial: yes [S3]
- Free trial: yes [S4]
- Minimum users: 10 · yes · yes · no · yes · yes [S8]
- Page present: yes [S1]
- Team includes: 10 · 1 [S8]
- Team price: 15 · 17 [S8]

**Product**
- Accuracy features: Expiration Management · Multi-Step Approval · 360° Analytics · Gap Detection · Duplicate Detection [S12]
- Accuracy modules: Expiration Management · Multi-Step Approval · 360° Analytics · Gap Detection · Duplicate Detection [S2]
- Accuracy modules: Expiration Management · Multi-Step Approval · 360° Analytics · Gap Detection · Duplicate Detection [S1]
- Accuracy modules: Expiration Management · Multi-Step Approval · 360° Analytics · Gap Detection · Duplicate Detection [S22]
- Accuracy modules: Keep Accurate · Expiration Management · Multi-Step Approval · 360° Analytics · Gap Detection · Duplicate Detection [S11]
- Admin overdue view: Central admin view of overdue content across all spaces [S4]
- Advisory updates feed: Trust Center updates feed · yes [S9]
- AI answers with citations: yes [S8]
- AI assisted drafting: AI can generate drafts, rewrite and summarise inline from your knowledge [S2]
- AI chatbot answers: AI chatbot instant answers alongside structured catalogue browsing [S5]
- AI model compatibility: product.ai_no_data_to_vendor · product [S6]
- AI own model: yes [S6]
- AI readiness score: AI readiness score resource [S11]
- AI search citations: yes [S3]
- AI search description: One AI search across all Elium knowledge for people and AI agents, plain language queries, grounded answers with citations, permission-aware [S3]
- AI search permission aware: yes · yes [S3]
- AI search scope: whole Elium knowledge base, every space and article the user can access [S3]
- Answer observability: yes [S1]
- Article owner responsibilities: Owner is main contact, name shown at top of article, responsible for keeping content accurate and up to date [S19]
- Article permissions owner change conditions: system or space coordinator · successor of the article chosen by previous owner or administrator · yes [S19]
- Article permissions page parts: Owner with change owner option · Additional View Access for users outside the space · Reshares list with add/remove reshare [S19]
- Audience scoped portals: multiple portals, each scoped to a specific audience [S5]
- Audit log access monitoring: yes [S16]
- Audit log CSV export: CSV · admin interface security tab download button [S16]
- Audit log distinct from analytics: Audit Log is different from Analytics; Analytics focuses on platform usage, Audit Log records security-sensitive events [S16]
- Audit log doc updated: Updated on 28 July 2025 [S16]
- Audit log event attributes: timestamp · user_id · user_name · user_email · event_type · target_id · target_name · target_email · target_username · context_id · context_name · description_string [S16]
- Audit log event types: invite_user · delete_user · enable_disable_user · successful_failed_login_password_based · logout · set_or_reset_password · change_system_role · change_space_role [S16]
- Audit log events: Audit Log records detailed history of security-related events in Elium [S16]
- Audit log export window: 90 [S16]
- Audit log manual activation: yes [S16]
- Audit log permission changes: yes [S16]
- Audit log purpose: helps administrators understand who did what and when, for compliance, security investigations, and internal audits [S16]
- Audit log recording starts on activation: no [S16]
- Audit log user management visibility: yes [S16]
- Audit log vault only: on-demand · Vault · yes [S16]
- Block based editor: structured, block-based editor with AI drafting, inline translation and rich media [S2]
- Block types: tables · callouts · images · embeds · diagram block · Google Docs live preview [S2]
- Browser extension: yes [S7]

**Subprocessors**
- Aiven: EU · managed database hosting [S9]
- Count: 22 [S9]
- Datadog: EU (Germany) · application logs [S9]
- List: Third-Party Services page listing subprocessors [S11]
- Mixpanel: EU (Netherlands) · product analytics [S9]
- Purposes: hosting · statistical · administrative · marketing [S12]
- Sparkpost: EU · email delivery [S9]

**Support**
- Capterra rating: 4.8 · Capterra · GetApp [S2]
- Channels: Product documentation · Contact Support · Developer Docs · Templates [S12]
- Deployment services: Forward-Deployed Engineers · Customer Success Managers [S1]
- Developer docs: Developer documentation offered [S11]
- Docs export users: Adjacent admin documentation includes 'Export users data' [S18]
- Documentation external portals: documentation covers sharing public articles to the web, permissions and visibilities, invite to read [S5]
- Platform status: All systems operational [S2]
- Platform status: operational [S1]
- Response SLA: Reply within one business day [S22]
- Response time rights requests: 1 month [S12]
- Security team contact: vendor reviews · RFPs · audits · architecture questions · email [S9]
- Trial available: yes [S1]
- Trust center: yes [S1]

119 more facts on the canonical page: https://whats-best.ai/software/knowledge-base/elium

## Questions

### Is Elium European?

Yes. whats-best.ai classifies Elium as EU-Made.

### Where does Elium store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does Elium have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to Elium?

As of 1 Nov 2026, the panel rates [Document360 (3.5/5)](https://whats-best.ai/software/knowledge-base/document360), [BookStack (3/5)](https://whats-best.ai/software/knowledge-base/bookstack) and [XWiki (3/5)](https://whats-best.ai/software/knowledge-base/xwiki) highest among the other 13 Knowledge Base & Wiki products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Document360](https://whats-best.ai/software/knowledge-base/document360) (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Elium alternatives](https://whats-best.ai/software/knowledge-base/elium/alternatives).

## What this page leaves out

- 33 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 11 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://elium.com/ (checked 2026-11-01)
- [S2] Features page (editor): https://elium.com/product/content-editor (checked 2026-11-01)
- [S3] Features page (AI search): https://elium.com/product/ai-search (checked 2026-11-01)
- [S4] Features page (content expiration): https://elium.com/product/expiration-management (checked 2026-11-01)
- [S5] Features page (external portals): https://elium.com/product/external-portals (checked 2026-11-01)
- [S6] Features page (on-premise edition): https://elium.com/on-premise (checked 2026-11-01)
- [S7] Integrations page: https://elium.com/integrations (checked 2026-11-01)
- [S8] Pricing page: https://elium.com/pricing (checked 2026-11-01)
- [S9] Trust center: https://elium.com/trust (checked 2026-11-01)
- [S10] API documentation: https://learn.elium.com/en/api/ (checked 2026-11-01)
- [S11] Legal overview: https://elium.com/legal (checked 2026-11-01)
- [S12] Privacy policy: https://elium.com/legal/privacy-policy (checked 2026-11-01)
- [S13] Data processing agreement (dpa): https://elium.com/legal/data-processing-agreement (checked 2026-11-01)
- [S14] Editor, structure & search — found from sitemap: https://help.elium.com/search/quick-search (checked 2026-11-01)
- [S15] Editor, structure & search — found from sitemap: https://help.elium.com/search/advanced-search (checked 2026-11-01)
- [S16] Verification, ownership & freshness — found from sitemap: https://help.elium.com/security/audit-log (checked 2026-11-01)
- [S17] Verification, ownership & freshness — found from sitemap: https://help.elium.com/manage-content/article-ownership (checked 2026-11-01)
- [S18] Permissions, SSO & administration — found from sitemap: https://help.elium.com/administration/user-roles-and-rights (checked 2026-11-01)
- [S19] Permissions, SSO & administration — found from sitemap: https://help.elium.com/manage-content/permissions-and-visibilities (checked 2026-11-01)
- [S20] Help-center publishing & integrations — found from sitemap: https://help.elium.com/public-portal/set-up-a-public-portal (checked 2026-11-01)
- [S21] Help-center publishing & integrations — found from sitemap: https://learn.elium.com/en/api (checked 2026-11-01)
- [S22] Import, export & self-hosting — found from sitemap: https://elium.com/integrations/confluence-import (checked 2026-11-01)
- [S23] Import, export & self-hosting — found from sitemap: https://help.elium.com/export/download-export-of-your-platform (checked 2026-11-01)
- [S24] Legal notice — found from the homepage: https://elium.com/legal/website-cookie-policy (checked 2026-11-01)

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Cite as: whats-best.ai, "Elium — Knowledge Base & Wiki", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/knowledge-base/elium

Corrections: https://whats-best.ai/correct/1228?target=page