# Guru — Knowledge Base & Wiki

Guru by Guru Technologies, Inc. holds a panel rating of 2.5/5 from 6 AI judges (category median 3/5), as of 2026-11-01. Provenance: Rest of world; sovereignty: not determined.

- Vendor: Guru Technologies, Inc. (https://www.getguru.com)
- Category: [Knowledge Base & Wiki](https://whats-best.ai/software/knowledge-base.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/knowledge-base/guru
- Alternatives: https://whats-best.ai/software/knowledge-base/guru/alternatives ([markdown](https://whats-best.ai/software/knowledge-base/guru/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-01 · oldest source captured 2026-11-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Guru Technologies, Inc.
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

Guru — from Guru Technologies, Inc., whose stated address is in Philadelphia, Pennsylvania — is a knowledge platform the bench scored highest on knowledge governance, at 7 to 9. The captured pages document scheduled expert review cycles with expiration, ownership and policy enforcement, stale and duplicate content flagged automatically, a vendor-stated 80-90% of verification handled automatically, and SOC 2 Type II, HIPAA and GxP named. Search is the other strength — permission-aware across 100-plus connected sources, citations on every answer, delivered in Slack, Teams, a browser extension and, via an MCP server, into ChatGPT, Claude, Copilot and Cursor — though authoring and search scored 6 to 7, the editor described only as rich formatting. The weaknesses cluster at the bottom: sovereignty scored 1 to 2 (the pages state no hosting location, name no subprocessors and show no EU residency option; a US entity leaning on the EU-U.S., UK and Swiss-U.S. Data Privacy Framework), portability and hosting 2 to 3 (no public information on export, migration out or self-hosting), and pricing transparency 0 to 1. Publishing and integrations is a flat 6.

**Speaks for it:**
- Knowledge governance scored 7 to 9 on verification workflows with expiration, ownership and policy enforcement, with the vendor stating roughly 80-90% of verification is handled automatically.
- Permission-aware search across 100-plus connected sources puts citations on every answer and honours each user's existing permissions.
- SAML single sign-on, SCIM provisioning, granular role-based access, IP whitelisting and centralised audit logs are all stated, and access control scored 7 to 8.
- An MCP server lets ChatGPT, Claude, Copilot and Cursor pull the same governed knowledge with the same permissions and citations.
- SOC 2 Type II, HIPAA and GxP are named as certifications, with encryption in transit and at rest.

**Held against it:**
- Sovereignty scored 1 to 2 — the captured pages state no hosting location, name no subprocessors and show no EU residency option, and the contracting entity's address is in Philadelphia, Pennsylvania.
- Portability and hosting scored 2 to 3, with no public information on a full export in an open format, data return on cancellation or any self-hosted edition.
- The captured pages give different descriptions of AI training — 'Your data never trains our AI models' on one, a model 'privately trained in your Guru instance based on your team's data and interactions' on another.
- Publishing and integrations scored a flat 6, with no public information on a branded help centre, custom domain or multilingual publishing.
- The pricing page publishes no per-seat prices, offering a package built around your scale, knowledge complexity, and AI maturity.

**Best for:**
- You need to keep a large internal knowledge base verified — scheduled expert review cycles and automated verification are the highest-scored area, at 7 to 9.
- You want one permission-aware search over existing sources such as Drive, SharePoint, Slack, CRM and Confluence, with 'no content migration required'.
- Your team gets answers inside Slack, Teams, a browser extension or AI tools such as ChatGPT and Claude rather than on a public help site.
- You depend on SAML single sign-on, SCIM provisioning and audit logs, and need AI answers that respect existing permissions.

**Avoid if:**
- Your regulator or customer contract requires EU data residency or a named subprocessor chain — ask the vendor: the public pages we read do not show it
- Your audience is external customers on your own domain — delivery is documented into internal work tools, and publishing and integrations scored a flat 6.
- You need a documented exit path — the model shown connects sources rather than migrating them, and portability and hosting scored 2 to 3.
- You must compute an annual cost from public pages — ask the vendor: the public pages we read do not show it

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Operations Lead | The IT Administrator | The Support Knowledge Manager | The Engineering Lead | The Quality Manager | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Editor, structure & search | 3.5/5 | 3/5 | 3.5/5 | 3/5 | 3/5 | 3/5 |
| Verification, ownership & freshness | 4.5/5 | 4/5 | 4.5/5 | 4/5 | 3.5/5 | 4/5 |
| Permissions, SSO & administration | 4/5 | 4/5 | 4/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Help-center publishing & integrations | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 | 3/5 |
| Import, export & self-hosting | 1/5 | 1.5/5 | 1/5 | 1/5 | 1.5/5 | 1.5/5 |
| European sovereignty | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 | 0.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **3/5** | **2.5/5** | **3/5** | **2.5/5** | **2.5/5** | **2/5** |

### The judges

- **The Operations Lead** (v1.0): Head of operations at a 180-person machine builder in Baden-Württemberg, where onboarding, travel rules and the service hotline's answers live in a shared drive, three OneNote books and two colleagues' heads. Wants one place the whole company actually uses: an editor office staff manage without training, a search that finds the answer rather than the file, pages that name who keeps them current, and a price that does not double when the workshop gets read access.
- **The IT Administrator** (v1.0): Runs IT for a public utility with 900 staff whose Confluence Server held twelve years of pages until Atlassian ended its support. Was offered the cloud, read the subprocessor list and went looking instead. Needs a migration that keeps page trees, permissions and attachments, single sign-on against Entra ID with groups synced, an audit log the auditor accepts, and an edition they can run in the utility's own data centre if the works council or the regulator asks.
- **The Support Knowledge Manager** (v1.0): Owns the knowledge base of a Dutch SaaS company with customers in six languages and a support team of twenty-five. Writes once for agents and customers, publishes the public part as a help center on the company's own domain, and watches which searches find nothing. Wants review dates that nag the right expert, translations kept in step with the source, a widget inside the product, and articles that show up in the help desk next to the ticket.
- **The Engineering Lead** (v1.0): Leads a forty-person engineering team at a Berlin fintech that writes runbooks, architecture decisions and on-call guides. Writes in Markdown, links pages to Jira tickets and Slack threads, and has moved the team's docs twice. Wants fast search, code blocks and diagrams that render, an API and webhooks to generate pages from the pipeline, AI answers that cite their pages, and a full export the next tool can read.
- **The Quality Manager** (v1.0): Quality manager at a medical device supplier certified to ISO 9001 and ISO 13485, where every work instruction must be approved, versioned and read by the people it applies to. Today that means Word files, a sign-off sheet and an audit every spring. Wants approval workflows with named reviewers, read confirmations, review dates that expire pages, an audit trail they can export for the certifier, and permissions that keep drafts out of sight.
- **The Skeptic** (v1.0): Has migrated a wiki whose "export" turned out to be one PDF per page, watched a self-hosted edition announced as retired with two years' notice, and read "your data is never used for training" above a subprocessor list naming two AI providers. Asks what a full export contains, which model reads the pages and where, whether readers are billed like editors — and what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Audit trails: yes [S1]
- Badges: SOC 2 · GDPR · SSO · Encryption · Zero data retention · Data Masking (DLP) [S4]
- Badges: SOC 2 · GDPR · SSO · Encryption · Zero data retention · Data Masking (DLP) [S6]
- Badges: SOC 2 · GDPR · SSO · Encryption · Zero data retention · Data Masking (DLP) [S7]
- Certifications: SOC 2 Type II · HIPAA · GxP [S7]
- Cpra: yes [S8]
- Customer count claim: 10000 [S8]
- Data not used for training: no [S7]
- Dlp: yes [S1]
- Dlp data masking: yes [S5]
- Dpf: yes · yes · yes [S8]
- Encryption: yes · yes [S2]
- Encryption: yes [S5]
- Encryption: yes · yes [S7]
- GDPR: yes [S5]
- Google casa: Google Drive Source integration · yes [S8]
- HIPAA: yes [S1]
- HIPAA gxp: yes · yes [S2]
- Microsoft 365 certified: Microsoft App Compliance Program · yes [S8]
- Pci: yes · no · yes [S8]
- SCIM: yes [S5]
- SOC 2: yes [S2]
- SOC 2: yes [S5]
- SSO: yes [S5]
- Zero data retention: yes [S5]

**Hosting**
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S1]

**Integrations**
- Agent delegation: yes [S2]
- API: yes [S2]
- API: yes [S6]
- Browser extension: yes [S2]
- Custom builds: yes [S6]
- Mcp: yes [S2]
- Mcp compatible systems: yes [S6]
- Mcp server: yes [S6]
- Prismatic: yes [S6]
- Sharepoint: yes [S1]
- Slack: Drafting docs from Slack threads [S1]
- Slack: yes [S2]
- Slack: yes [S3]
- Teams: yes [S2]
- Teams: yes [S3]
- Total count: 100+ [S6]
- Workato: yes [S6]
- Zapier: yes [S6]

**Legal**
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S2]
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S3]
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S5]
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S8]
- Address: 111 S Independence Mall E, STE 960 Philadelphia, PA [S7]

**Pricing**
- Custom package: custom package · no [S7]
- Free templates: yes [S1]

**Product**
- Access controls: SSO · SCIM · role-based access [S7]
- Actions in connected systems: yes [S2]
- Agent chat: yes [S2]
- Agent generated docs: yes [S2]
- Agent generated docs: yes [S3]
- Agent skills: yes [S2]
- Agent workflow automations: yes [S2]
- AI assisted authoring: yes [S3]
- AI authoring: yes [S2]
- AI flags stale content: yes [S5]
- AI training center: All agent interactions logged for review and correction [S2]
- AI training center: yes [S3]
- AI zero retention: no · no [S8]
- Analytics: yes [S2]
- Announcements: yes [S2]
- Announcements: yes [S3]
- Answer transparency: yes [S2]
- Answer transparency: yes [S3]
- Audit logging: Log all actions for auditability and human oversight [S4]
- Audit logs: yes [S2]
- Audit logs: yes [S3]
- Audit logs: yes [S7]
- Auto archival: yes [S2]
- Auto archival: yes [S3]
- Auto unverify: Unverify content that's outdated, flagged, or no longer relevant [S4]
- Auto verification: yes [S3]
- Auto verify: Verify content that's actively used, trusted, and up to date [S4]
- Automated knowledge quality: yes [S5]
- Automated verification: 80-90% [S2]
- Browser extension: yes [S3]
- Capabilities: automated knowledge quality & maintenance · knowledge agents with cited permission-aware answers · AI search grounded in governed knowledge · 100+ integrations and MCP delivery · verification workflows and usage signals · deep research [S7]
- Citation enforcement: yes [S2]
- Citation enforcement: yes [S3]
- Citations: yes [S1]
- Cited answers: yes [S5]
- Claimed outcomes: 60% to 100% of knowledge assessed & verified with Guru quality automations [S1]
- Claimed performance: 10x AI workflow performance and 2x employee productivity [S1]
- Collaborative editing: yes [S2]
- Connectors: 100 [S3]
- Content templates: yes [S2]
- Continuous updates: yes [S3]
- Core purpose: Knowledge platform that structures, governs, and continuously improves company knowledge for AI tools and people [S1]
- Correct once: yes [S3]
- Correct once propagate: yes [S2]
- Customer owns data: yes [S8]
- Decision explanations: Explain every decision with clear reasoning and confidence levels [S4]
- Dedup reconciliation: yes [S2]
- Dedup reconciliation: yes [S3]
- Deep research: yes [S2]
- Deep research: yes [S3]
- Dlp: yes [S7]
- Dlp masking: yes [S2]
- Dlp masking: yes [S3]
- Dlp masking: PII · PHI · financial information · yes [S8]
- Encryption: yes · yes [S8]
- Evaluation signals: behavioral · content · analytical [S4]
- Expert review: yes [S3]
- Expert review workflows: yes [S2]
- Expertise services: knowledge architecture design · AI agent configuration and tuning · integration setup and rollout support · change management playbook · ongoing optimization reviews · AI strategy advisory [S7]
- Gap detection: yes [S2]
- Gap detection: yes [S3]
- Granular app management: yes [S8]
- Guardrails: yes [S2]
- Guided conversations: yes [S2]
- Guided conversations: yes [S3]
- Hris identity sync: yes [S2]
- Human override: Humans can review or override decisions at any time [S4]
- Human verification workflows: yes [S5]
- Info extraction: yes [S2]
- Ip whitelisting: yes [S8]
- Key info extraction: yes [S3]
- Knowledge agent chat: yes [S3]
- Knowledge agents: Knowledge Agents automate knowledge quality [S4]
- Knowledge agents: Knowledge Agents structure knowledge, keep it accurate, and deliver it to every person and AI system [S3]
- Knowledge connectors: Drive · SharePoint · Slack · CRM · Confluence · yes [S5]
- Mcp: yes [S3]
- Mcp server: ChatGPT · Claude · Copilot · Cursor · yes [S5]
- Mcp support: yes [S4]
- Outcomes: Key outcomes listed: reduce manual verification, improve AI answer accuracy, prevent outdated knowledge, maintain auditability, scale governance [S4]
- Pattern insight detection: yes [S3]
- Permission aware answers: yes [S5]
- Permission aware ingestion: Sources inherit original access controls at ingestion [S2]
- Permission aware ingestion: yes [S3]
- Permissions respected: Automation respects permissions, audit logs, and human review [S4]
- Persistent page aware chat: yes [S2]
- Platform capabilities: AI Knowledge Layer platform that structures, verifies, and delivers trusted answers [S7]
- Private AI model: yes [S8]
- Rbac: yes [S2]
- Research mode: yes [S5]
- Review rating: 4.7/5 [S1]
- Role based access control: yes [S8]
- SAML SSO: yes [S8]
- SCIM provisioning: yes [S8]
- Scoped web search: yes [S2]
- Search: yes [S2]
- Source connectors: Connect enterprise apps, databases, and file systems to one unified knowledge layer [S2]
- SSO: yes [S1]
- SSO SCIM: yes [S2]
- Team hubs: yes [S2]
- Team hubs: yes [S3]
- Trust surfaces: Verified knowledge trust extends to Slack, Teams, and browser workflows [S4]
- Unified index: Single retrieval index across all connected sources with hybrid search [S2]
- Unified index: yes [S3]
- Unified search: One search across all systems with inherited permissions [S5]
- Usage driven improvements: yes [S5]
- Web app: yes [S2]

**Support**
- Channels: help center · status page · talk to sales [S7]
- Help center: yes [S1]
- Help center: yes [S3]
- Status page: yes [S1]
- Status page: yes [S3]

## Questions

### Is Guru European?

No. whats-best.ai classifies Guru as Rest of world.

### Where does Guru store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does Guru have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to Guru?

As of 1 Nov 2026, the panel rates [Document360 (3.5/5)](https://whats-best.ai/software/knowledge-base/document360), [BookStack (3/5)](https://whats-best.ai/software/knowledge-base/bookstack) and [XWiki (3/5)](https://whats-best.ai/software/knowledge-base/xwiki) highest among the other 13 Knowledge Base & Wiki products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Document360](https://whats-best.ai/software/knowledge-base/document360) (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Guru alternatives](https://whats-best.ai/software/knowledge-base/guru/alternatives).

## What this page leaves out

- 13 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 11 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 6 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://www.getguru.com/ (checked 2026-11-01)
- [S2] Features page: https://www.getguru.com/features (checked 2026-11-01)
- [S3] Features page (how it works): https://www.getguru.com/product/how-it-works (checked 2026-11-01)
- [S4] Features page (knowledge verification): https://www.getguru.com/features/automated-knowledge-quality (checked 2026-11-01)
- [S5] Features page (AI enterprise search): https://www.getguru.com/solutions/ai-enterprise-search (checked 2026-11-01)
- [S6] Integrations page: https://www.getguru.com/integrations (checked 2026-11-01)
- [S7] Pricing page: https://www.getguru.com/pricing (checked 2026-11-01)
- [S8] Security page: https://www.getguru.com/security (checked 2026-11-01)
- [S9] API documentation: https://developer.getguru.com/ (checked 2026-11-01)
- [S10] Privacy policy: https://www.getguru.com/privacy (checked 2026-11-01)
- [S11] Terms of service: https://www.getguru.com/terms-of-service (checked 2026-11-01)

---

Cite as: whats-best.ai, "Guru — Knowledge Base & Wiki", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/knowledge-base/guru

Corrections: https://whats-best.ai/correct/1234?target=page