# Helpjuice — Knowledge Base & Wiki

Helpjuice by Helpjuice, Inc. holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-11-01. Provenance: Rest of world; sovereignty: not determined.

- Vendor: Helpjuice, Inc. (https://helpjuice.com)
- Category: [Knowledge Base & Wiki](https://whats-best.ai/software/knowledge-base.md)
- Provenance (editorial classification): Rest of world
- Canonical page: https://whats-best.ai/software/knowledge-base/helpjuice
- Alternatives: https://whats-best.ai/software/knowledge-base/helpjuice/alternatives ([markdown](https://whats-best.ai/software/knowledge-base/helpjuice/alternatives.md))
- Data as of: 2026-11-06 · evaluated 2026-11-01 · oldest source captured 2026-11-01

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Helpjuice, Inc.
- Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 1 Nov 2026

## The panel's verdict

Helpjuice is a knowledge base product with clear-cut results. Publishing and integrations is its strongest criterion, with scores clustered at 8: a branded help center with custom domain and SEO, multilingual publishing, an embeddable in-app help bar and a chatbot trained on your content, Zendesk and Slack integrations, a documented REST API, and an MCP server with around 53 tools. Portability and hosting scores cluster at 4: import and one-click migration with free migration support are well documented, but the judges found no public information on a full export in an open format, a Confluence migration path, or a self-hosted edition. Sovereignty scores run 3-4 — Helpjuice, Inc. is a US corporation under Delaware law, the site states data is stored securely in the USA, and we found no public information on an EU hosting option — while pricing transparency runs 4-5, with plans published at 249 /mo, 449 /mo and 799 /mo but we found no public information on how cost scales with users. The remaining criteria — authoring and search, knowledge governance, access control — run 5-7, 6-7 and 6-7.

**Speaks for it:**
- Publishing and integrations scores cluster at 8, on a branded help center with custom domain and SEO, multilingual publishing with AI translation, and an embeddable in-app help bar and chatbot.
- A documented REST API with a stated rate limit of 100 requests per minute, full webhook management, and an MCP server with around 53 tools.
- Five user roles plus custom roles, private articles restricted by user, group, IP or URL, and SAML 2.0 single sign-on with Azure AD, Okta and Auth0 named.
- Approval required before publishing, with one or more reviewers, a configurable number of approvals, disapproval with feedback to the author, and scheduling for updates or expiration.
- A 14-day trial without a credit card, a 100% money back guarantee, and free migration support.

**Held against it:**
- Portability and hosting scores cluster at 4; we found no public information on a full export in an open format, a named Confluence migration path, or a self-hosted edition.
- Sovereignty scores run 3-4; Helpjuice, Inc. is a US corporation under Delaware law, the site states data is stored securely in the USA, and we found no public information on an EU hosting option or subprocessor locations.
- Pricing transparency scores run 4-5; plans are published at 249 /mo, 449 /mo and 799 /mo, but we found no public information on how cost scales with users or on the price of the chatbot add-on.
- We found no public information on SCIM provisioning, enforced two-factor authentication, or an audit log of access and permission changes.
- We found no public information on review intervals with reminders, read confirmations for mandatory pages, or an exportable audit trail of approvals.

**Best for:**
- You need a branded, multilingual, customer-facing help center — the product's strongest scored area at 8.
- You want knowledge base search and AI answers inside your own product, via the embeddable in-app help bar and the chatbot trained on your content.
- You plan to read and write articles programmatically through the documented REST API, webhooks and MCP server.
- You need a real approval workflow before content goes live — assigned reviewers, a configurable number of approvals, and disapproval with written feedback.

**Avoid if:**
- You require data residency or a contracting entity inside the EU — Helpjuice, Inc. is a US corporation under Delaware law, and the site states data is stored securely in the USA.
- You need a documented way out before signing — arrival is well documented (import, one-click migration, free migration support) while we found no public information on a full export in an open format.
- You must compute a full annual cost from public pages — plan prices are published, but we found no public information on user-based scaling, minimum seats or term length.
- Your organization requires a self-hosted or on-premise edition — we found no public information on one, and portability and hosting scores cluster at 4.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Operations Lead | The IT Administrator | The Support Knowledge Manager | The Engineering Lead | The Quality Manager | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Editor, structure & search | 3/5 | 2.5/5 | 3.5/5 | 3.5/5 | 3/5 | 3/5 |
| Verification, ownership & freshness | 3/5 | 3/5 | 3/5 | 3.5/5 | 3.5/5 | 3/5 |
| Permissions, SSO & administration | 3/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3/5 |
| Help-center publishing & integrations | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 | 4/5 |
| Import, export & self-hosting | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| European sovereignty | 2/5 | 1.5/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Pricing transparency | 2/5 | 2/5 | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 |
| **Weighted verdict** | **2.5/5** | **2.5/5** | **3/5** | **3/5** | **3/5** | **2.5/5** |

### The judges

- **The Operations Lead** (v1.0): Head of operations at a 180-person machine builder in Baden-Württemberg, where onboarding, travel rules and the service hotline's answers live in a shared drive, three OneNote books and two colleagues' heads. Wants one place the whole company actually uses: an editor office staff manage without training, a search that finds the answer rather than the file, pages that name who keeps them current, and a price that does not double when the workshop gets read access.
- **The IT Administrator** (v1.0): Runs IT for a public utility with 900 staff whose Confluence Server held twelve years of pages until Atlassian ended its support. Was offered the cloud, read the subprocessor list and went looking instead. Needs a migration that keeps page trees, permissions and attachments, single sign-on against Entra ID with groups synced, an audit log the auditor accepts, and an edition they can run in the utility's own data centre if the works council or the regulator asks.
- **The Support Knowledge Manager** (v1.0): Owns the knowledge base of a Dutch SaaS company with customers in six languages and a support team of twenty-five. Writes once for agents and customers, publishes the public part as a help center on the company's own domain, and watches which searches find nothing. Wants review dates that nag the right expert, translations kept in step with the source, a widget inside the product, and articles that show up in the help desk next to the ticket.
- **The Engineering Lead** (v1.0): Leads a forty-person engineering team at a Berlin fintech that writes runbooks, architecture decisions and on-call guides. Writes in Markdown, links pages to Jira tickets and Slack threads, and has moved the team's docs twice. Wants fast search, code blocks and diagrams that render, an API and webhooks to generate pages from the pipeline, AI answers that cite their pages, and a full export the next tool can read.
- **The Quality Manager** (v1.0): Quality manager at a medical device supplier certified to ISO 9001 and ISO 13485, where every work instruction must be approved, versioned and read by the people it applies to. Today that means Word files, a sign-off sheet and an audit every spring. Wants approval workflows with named reviewers, read confirmations, review dates that expire pages, an audit trail they can export for the certifier, and permissions that keep drafts out of sight.
- **The Skeptic** (v1.0): Has migrated a wiki whose "export" turned out to be one PDF per page, watched a self-hosted edition announced as retired with two years' notice, and read "your data is never used for training" above a subprocessor list naming two AI providers. Asks what a full export contains, which model reads the pages and where, whether readers are billed like editors — and what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- AI no third party training: no [S8]
- AI retention: 24 [S8]
- Breach procedures: yes [S7]
- Certifications: yes · yes [S1]
- Children privacy: 18 [S8]
- Data transfer mechanisms: Standard Contractual Clauses · UK transfer mechanisms · adequacy decisions · certifications [S8]
- DPA available: https://help.helpjuice.com/redirect-gdpr-dpa-contract · yes [S7]
- DPA available: yes · electronic signature form [S10]
- DPA available: website · documentation · on request · yes [S8]
- DPA last updated: August 2021 [S10]
- DPA request: email · support@helpjuice.com [S7]
- DPA self service: yes · yes [S10]
- DPA signing vendor: Dropbox Sign [S10]
- DPA UK GDPR scope: GDPR · UK GDPR · CCPA · US state privacy laws [S8]
- Dpia: yes [S7]
- Erasure policy: yes [S7]
- GDPR: yes [S2]
- GDPR legal bases: contract · legitimate interests · consent · legal obligation · payment processing · EEA · UK [S8]
- International transfers: yes [S7]
- Marketing opt out: yes [S8]
- Money back guarantee: yes [S3]
- Payment security: PCI-DSS adherence by payment processors [S8]
- Privacy policy effective dates: 2026-05-04 · 2026-05-04 · 2026-05-15 [S8]
- Role: yes · yes [S8]
- Security page: Policies & Security page linked [S5]
- Special category data: yes · yes [S7]
- Ssl: yes [S2]
- Subject access requests: yes · 30 [S7]
- Uptime: 99.9 [S4]

**Data**
- Export API: yes [S7]
- Import: yes [S3]
- Import guide: yes [S4]
- Retention: retained as long as reasonably necessary; Usage Data retained for shorter period [S8]

**Hosting**
- Data location: yes [S2]
- Uptime: 99.9 [S1]
- Uptime: 99.9% [S3]

**Integrations**
- API access: yes · yes · yes [S2]
- API activities endpoints: retrieve · retrieve_all [S6]
- API articles endpoints: create · update · upvote · downvote · retrieve · retrieve_all · delete [S6]
- API authentication: Authorization · api_key [S6]
- API backups endpoints: retrieve_all · retrieve [S6]
- API base URL: https://<your-account>.helpjuice.com/api/v3/<resource> [S6]
- API categories endpoints: create · update · retrieve · retrieve_all · delete [S6]
- API docs: yes [S4]
- API docs: yes [S5]
- API documentation: yes [S3]
- API error codes: 403 · 404 · 422 [S6]
- API groups endpoints: create · update · retrieve · retrieve_users · retrieve_all · delete [S6]
- API pagination: 1000 · Page · 25 [S6]
- API rate limit: 100 [S6]
- API rest json: yes · yes · 3 [S6]
- API settings endpoints: retrieve · update [S6]
- API token requirement option: Require token for API? option must be enabled [S6]
- API user impersonation: HTTP Basic Auth with user email as username and blank password · yes [S6]
- API users endpoints: create · update · retrieve · retrieve_all · delete · deactivate · activate [S6]
- API webhooks: yes · retrieve_all · retrieve · create · update · toggle · test · delete [S6]
- App count: 3000 [S2]
- Chrome extensions: Wizardshot · Helpjuice [S5]
- Data import: yes [S5]
- Feature request: Community Forum [S17]
- Prebuilt count: 100 [S2]
- Salesforce: yes [S2]
- Zapier: Zendesk · Slack · Olark · Zapier [S2]

**Legal**
- Corporation: 45-2275731 · US Corporation · Helpjuice, Inc. [S6]
- Entity: 45-2275731 · Helpjuice, Inc. · US · yes [S1]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S2]
- Entity: 45-2275731 · Helpjuice, Inc. · US Corporation [S4]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S3]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S7]
- Entity: Helpjuice Inc. [S9]
- Entity: 45-2275731 · Helpjuice, Inc. · US Corporation [S12]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S5]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S11]
- Entity: 45-2275731 · Helpjuice, Inc. · US Corporation [S8]
- Entity: 45-2275731 · Helpjuice, Inc. · US Corporation [S13]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S16]
- Entity: 45-2275731 · US Corporation · Helpjuice, Inc. [S15]
- Entity: 45-2275731 · Helpjuice, Inc. · US [S17]
- Founding: 2011 [S4]
- Governing law: state or federal courts located in Delaware · Delaware, United States [S9]
- Since: 2011 [S2]
- US registration: 45-2275731 · US Corporation [S9]

**Pricing**
- Add on: add-on available on any plan [S3]
- AI knowledge base AI suite: AI-Knowledge Base · yes [S5]
- AI knowledge base plan: AI-Knowledge Base · 449 [S5]
- AI knowledge base storage: AI-Knowledge Base · 24 [S5]
- Free trial: 14 · no [S5]
- Knowledge base AI suite: Knowledge Base · no [S5]
- Knowledge base plan: USD (implied) · Knowledge Base · 249 [S5]
- Knowledge base storage: Knowledge Base · 12 [S5]
- Money back guarantee: 100 · yes [S1]
- Money back guarantee: yes [S4]
- No credit card: no · yes [S3]
- Trial days: yes · 14 [S3]
- Unlimited plan: Unlimited AI-Knowledge Base · 799 [S5]
- Unlimited storage: Unlimited AI-Knowledge Base · 38 [S5]

**Product**
- Access control: yes [S5]
- Access restriction: URL, IP, user, group [S2]
- AI admin controls: yes · yes [S8]
- AI features: AI Knowledge Base · Helpjuice Extension · Powered Editor · Advanced Analytics · Customizable Themes · Swifty - Helpbar & Chatbot [S4]
- AI features: AI-assisted writing, suggested subtitles, optional AI chatbot [S8]
- AI image search: yes [S2]
- AI plan restriction: AI features may be limited to certain subscription plans; administrators can enable/disable [S8]
- AI search: AI-Powered Search, Chatbot [S2]
- AI translation: yes [S2]
- Analytics: content analytics [S1]
- Analytics: Enterprise analytics on KB performance [S4]
- API versioning: API Versioning, Advanced API Analytics [S2]
- Approval required before publish: Super Admins · Admins · Collaborators · yes [S13]
- Approve disapprove: Reviewers can approve or disapprove with a feedback message; author notified on disapproval [S13]
- Approved tag: Approved articles tagged 'Reviewed and Approved' [S13]
- Article planner permission: Article Planner available to Super Admin, Admin, Collaborator, and Draft Writer; Draft Writer can't move articles to the Published Articles column [S15]
- Article review process: Structured article review workflow with reviewer assignment, comments, approvals and configurable settings [S13]
- Ask AI: yes [S2]
- Automated backups: yes [S2]
- Backup restore permission: Backup & Restore allowed for Super Admin only [S15]
- Bulk user management: yes [S2]
- Chatbot 24 7: yes · yes [S3]
- Cname custom domain: yes [S2]
- Code html: inline code blocks · full code view (HTML) [S11]
- Content management: Unlimited Categories & Articles, Article Planner, Version Control, Links Management, Glossary [S2]
- Content segmentation: yes [S4]
- Custom branding: Visual Editor, Code Editor, Custom Domain & Branding [S2]
- Custom instructions feature: yes [S12]
- Custom roles: yes [S15]
- Customizable themes: yes [S1]
- Customization: Free KB customizations offered [S4]
- Editing tools: find & replace · remove formatting · clean blocks [S11]
- Editor: editor with formatting, blocks, versioning [S1]
- Editor: Rich Text Editor, Collaboration Tools, AI Keywords, Related Articles, Version History, Media Embedding [S2]
- Export data permission: Export Data allowed for Super Admin and Admin only [S15]
- Feature list: Multi-Language Support · Step-by-Step Tutorial Creator · Seamless Integrations · User Access Control · AI Knowledge Base · Powered Editor · Advanced Analytics · Customizable Themes · Swifty - Helpbar & Chatbot [S3]
- Founded since: 2011 [S3]
- Free trial: 14 · no [S1]
- Helpbar in app search: in-app knowledge base search with instant AI support [S3]
- Import: Instant article import supporting any format [S4]
- Integrations surface: yes [S5]
- Internal blocks feature: content blocks can be set to private for authorized users only [S12]
- Internal comments: yes [S13]
- Internal kb positioning: Knowledge base software to organize and access organization's knowledge [S4]
- Ip restrictions: yes [S2]
- Knowledge base support reduction: 60 [S7]
- Languages supported: 300+ languages supported · 300 [S2]
- Links references: insert links · reference other articles · special characters [S11]
- Lists indentation: ordered lists · unordered lists · increase indent · decrease indent [S11]
- Markdown editor: Markdown editor offered [S11]
- Markdown media: markdown image syntax · drag & drop upload via Files Manager [S11]
- Markdown raw html: inline code · multi-line code blocks · raw HTML [S11]
- Markdown syntax: headings · bold · italics · strikethrough [S11]
- Mass uploading: yes [S2]
- Mcp auth: yes · yes [S17]
- Mcp protocol: HTTP Server protocol (HTTP Streamable) [S17]
- Mcp server: MCP server for programmatic access to the knowledge base [S17]
- Mcp tools: 10 · 53 · activities · backups · categories · groups · questions · searches · settings · users · webhooks · analytics [S17]
- Media files: insert images · upload/attach files · embed videos [S11]
- Migration: yes [S5]

**Subprocessors**
- AI providers: OpenAI · Anthropic · ElevenLabs [S8]
- Analytics: Google Analytics [S8]
- Payments: Stripe; no card details stored by Helpjuice [S8]
- Sendgrid: sending customer support emails · Sendgrid · no [S7]

**Support**
- Demo: yes [S5]
- Free migration: yes [S5]
- Hours: 24x5 [S1]
- Hours: 24x5 [S2]
- Hours: 24x5 [S4]
- Hours: 24x5 [S3]
- Hours: 24x5 [S5]
- Identity verification: yes · yes [S8]
- Money back: yes [S5]
- Priority: yes · yes [S2]
- Response time: no · 2 [S1]
- Response time: 5 · under 1h [S4]
- Uptime: 99.9% [S5]

58 more facts on the canonical page: https://whats-best.ai/software/knowledge-base/helpjuice

## Questions

### Is Helpjuice European?

No. whats-best.ai classifies Helpjuice as Rest of world.

### Where does Helpjuice store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

### Does Helpjuice have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

### What are the best alternatives to Helpjuice?

As of 1 Nov 2026, the panel rates [Document360 (3.5/5)](https://whats-best.ai/software/knowledge-base/document360), [BookStack (3/5)](https://whats-best.ai/software/knowledge-base/bookstack) and [XWiki (3/5)](https://whats-best.ai/software/knowledge-base/xwiki) highest among the other 13 Knowledge Base & Wiki products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [Document360](https://whats-best.ai/software/knowledge-base/document360) (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Helpjuice alternatives](https://whats-best.ai/software/knowledge-base/helpjuice/alternatives).

## Head-to-head

- [Helpjuice vs Document360](https://whats-best.ai/compare/document360-vs-helpjuice.md)

## What this page leaves out

- 23 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 10 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://helpjuice.com/ (checked 2026-11-01)
- [S2] Features page: https://helpjuice.com/features (checked 2026-11-01)
- [S3] Features page (AI): https://helpjuice.com/ai-features (checked 2026-11-01)
- [S4] Features page (internal knowledge base): https://helpjuice.com/internal-knowledge-base-software (checked 2026-11-01)
- [S5] Pricing page: https://helpjuice.com/pricing (checked 2026-11-01)
- [S6] API documentation: https://help.helpjuice.com/en_US/api-v3/using-api-v3 (checked 2026-11-01)
- [S7] GDPR page: https://help.helpjuice.com/318075-gdpr-compliance-statement (checked 2026-11-01)
- [S8] Privacy policy: https://help.helpjuice.com/en_US/privacy-policy (checked 2026-11-01)
- [S9] Terms of service: https://help.helpjuice.com/terms-of-service (checked 2026-11-01)
- [S10] DPA signing page (redirects to an e-signature form): https://help.helpjuice.com/redirect-gdpr-dpa-contract (checked 2026-11-01)
- [S11] Editor, structure & search — found from sitemap: https://help.helpjuice.com/en_US/article-editor/overview-of-article-editor-features (checked 2026-11-01)
- [S12] Editor, structure & search — found from sitemap: https://help.helpjuice.com/en_US/swifty-ai/improving-search-and-ai-responses-in-swifty-ai (checked 2026-11-01)
- [S13] Verification, ownership & freshness — found from sitemap: https://help.helpjuice.com/en_US/article-editor/review-process (checked 2026-11-01)
- [S14] Verification, ownership & freshness — found from sitemap: https://help.helpjuice.com/en_US/article-editor/auto-publish-and-expiration-dates (checked 2026-11-01)
- [S15] Permissions, SSO & administration — found from sitemap: https://help.helpjuice.com/en_US/getting-started/how-to-set-up-user-roles (checked 2026-11-01)
- [S16] Permissions, SSO & administration — found from sitemap: https://help.helpjuice.com/en_US/authentication/sso-with-azure-ad (checked 2026-11-01)
- [S17] Help-center publishing & integrations — found from sitemap: https://help.helpjuice.com/en_US/api-v3-webhooks/mcp-server-documentation (checked 2026-11-01)

---

Cite as: whats-best.ai, "Helpjuice — Knowledge Base & Wiki", AI panel analysis, as of 2026-11-06. https://whats-best.ai/software/knowledge-base/helpjuice

Corrections: https://whats-best.ai/correct/1238?target=page