# helloCash — POS & Checkout Systems

helloCash by mRaP GmbH holds a panel rating of 2.5/5 from 6 AI judges (category median 2.5/5), as of 2026-10-30. Provenance: EU-Made; sovereignty: not determined.

- Vendor: mRaP GmbH (https://hellocash.de/)
- Category: [POS & Checkout Systems](https://whats-best.ai/software/pos.md)
- Provenance (editorial classification): EU-Made
- Canonical page: https://whats-best.ai/software/pos/hellocash
- Alternatives: https://whats-best.ai/software/pos/hellocash/alternatives ([markdown](https://whats-best.ai/software/pos/hellocash/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-10-30 · oldest source captured 2026-10-29

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: mRaP GmbH
- Headquarters: Not stated on the vendor’s pages as of 29 Oct 2026
- Data hosting: Default not stated; pages mention Germany [S6]
- Free plan: Yes, per the vendor’s own page [S6]

## The panel's verdict

helloCash is a cloud till for Austria and Germany from mRaP GmbH of Wieselburg, Austria, with four published plans from GRATIS at € 0 to GASTRO at € 2090 /Monat*. Sovereignty scores highest at 6 to 7: data secured in a certified computing centre in Germany, fiskaly in Frankfurt and A-Trust in Vienna for signatures, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin for payments. Accounting and portability scores 5 to 6 on a stated DATEV Kassenarchiv online interface and CSV export. Checkout and hardware and payments and fees both sit flat at 4: cards run through a SumUp terminal, and we found no public information on transaction fees, terminal prices or payout timing; a working internet connection is stated as the sole prerequisite, and we found no public information on offline selling. The widest spread is fiscal compliance, 4 to 6: the operations manager found DSFinV-K explained as law but not stated as a delivered export, while the retail owner credited a signature chain named for both markets. Pricing transparency lands at 5 to 6.

**Speaks for it:**
- Subprocessors listed with locations — fiskaly in Frankfurt, A-Trust in Vienna, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin.
- A data processing agreement downloadable as a PDF and a named data protection officer.
- A stated interface to DATEV Kassenarchiv online plus CSV export to accounting programs, with the tax adviser named as a data recipient.
- Signature providers named for Germany and Austria — fiskaly Germany GmbH and A-Trust — with Z-Bon daily closings and a cash book.
- Four plans published from GRATIS at € 0, a 30-day trial and a term cancellable at any time.

**Held against it:**
- Card payments run through a SumUp terminal, and we found no public information on transaction fees, terminal prices or payout timing.
- A working internet connection is stated as the sole prerequisite, and we found no public information on offline selling.
- We found no public information on TSE fees, hardware prices or how cost scales with tills and locations.
- We found no public information on a kitchen display or kitchen printer, article variants, or managing several branches under one account.
- The captured pages give different plan lineups — the legal notice names a Classic tier the pricing page's four models do not list.

**Best for:**
- You run a single-location service or retail business in Austria or Germany and want to start on a published free tier — GRATIS at € 0 — with a 30-day trial of all areas.
- Your accounting runs through DATEV — a DATEV Kassenarchiv online interface and CSV export are stated features, and the tax adviser is named as a data recipient.
- You put weight on the processing chain — subprocessors are listed with locations, a data processing agreement downloads as a PDF and a data protection officer is named.
- You run a small gastro operation where a table overview and split bills cover the floor — the gastro plan lists both.

**Avoid if:**
- You sell where the connection can drop — the legal notice states a working internet connection is the sole prerequisite, and we found no public information on an offline mode.
- You depend on girocard — the card methods the pages name are MasterCard, VISA, Apple Pay and Google Pay.
- You run several branches or tills — the pages describe one register's modules, and we found no public information on central management under one back office or on how cost scales with locations.
- You need a kitchen display or kitchen printer — the gastro features listed are a table overview and split bills, and we found no public information on either.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Café Owner | The Retail Shop Owner | The Tax Adviser | The Hospitality Operations Manager | The Fee-Conscious Merchant | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Checkout, receipts & hardware | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Card payments & fees | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Fiscal compliance (TSE, DSFinV-K, RKSV) | 2.5/5 | 3/5 | 2.5/5 | 2/5 | 2.5/5 | 2.5/5 |
| Inventory, tables, staff & locations | 2/5 | 2.5/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Accounting handoff, DATEV & data export | 3/5 | 3/5 | 3/5 | 2.5/5 | 3/5 | 2.5/5 |
| European sovereignty | 3.5/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Pricing transparency | 3/5 | 3/5 | 2.5/5 | 2.5/5 | 2.5/5 | 3/5 |
| **Weighted verdict** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** | **2.5/5** |

### The judges

- **The Café Owner** (v1.0): Runs a café with twelve tables, a counter and a terrace in summer, and closes the till herself at eleven at night. Wants an iPad till the student staff learn in one shift, orders that reach the kitchen printer, split bills and tips without arithmetic, a till that keeps selling when the Wi-Fi drops, a TSE she does not have to think about, and a monthly cost she can still read in the second year.
- **The Retail Shop Owner** (v1.0): Owns a stationery and gift shop with a second branch across town and about four thousand articles, many in several colours. Wants barcodes scanned at the till, stock that shows what the other branch still has, transfers between the two shops, suppliers and reorders in the same back office, vouchers that work in both branches, and the month's sales handed to the tax adviser without a USB stick.
- **The Tax Adviser** (v1.0): Looks after the books of sixty restaurants, bakeries and shops and has sat in on more than one unannounced Kassennachschau. Wants the TSE named with its certificate, a DSFinV-K export that opens in the auditor's software, the § 146a registration done, a procedure documentation that exists before it is asked for, a DATEV export with the right revenue accounts, and ten years of records still readable after the client changes tills.
- **The Hospitality Operations Manager** (v1.0): Runs operations for a group of eight restaurants in three cities with two hundred staff. Wants one menu and price list pushed to every site with local exceptions, staff rights that stop a waiter voiding his own bills, reports that compare sites by the hour, and a works council and data protection officer who can sign off what the till records about employees and loyalty guests, and where it is hosted.
- **The Fee-Conscious Merchant** (v1.0): Sells ice cream from a shop in spring and summer and from a market stall at Christmas, mostly in amounts under five euros, and more of them by card every year. Wants the fee per girocard and credit card payment on the price page, a terminal he can choose rather than the one the till insists on, hardware that runs off a battery, no monthly fee in the closed months, and the real cost of "free".
- **The Skeptic** (v1.0): Has seen a "free" till paid for twice over in card fees, printers that work with one vendor's software only, a TSE charged by the year on top of the licence, and a cancelled contract that left ten years of fiscal journals behind a login. Reads "100 % finanzamtkonform" with no TSE provider named and "DATEV-ready" with no export format — and asks what leaving would cost.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Consent form download: Consent declaration for data processing downloadable [S8]
- DPA download: PDF · yes [S8]
- DPA download document: Agreement on commissioned data processing available as download [S8]
- GDPR compliance before deadline: yes [S8]
- GDPR compliance statement: yes · 2018-05-25 [S8]
- Hosting group: team.blue · yes [S7]

**Data**
- Categories: Unternehmensdaten · Artikeldaten · Dienstleistungsdaten · Kassendaten · Administrationsdaten · Zentralzugang · Bewertungen · Kundenverwaltung · Online-Buchung · Interessentendaten · Logs · Kundendaten · Mitarbeiterdaten · Lieferantendaten [S8]
- Cookies marketing: Marketing · Google · Facebook [S8]
- Registration collected: Vorname · Nachname · E-Mail-Adresse · IP-Adresse · Datum und Uhrzeit der Registrierung [S7]
- Retention applications: Bewerbungen · 7 [S7]
- Retention firstcontact: Erstkontakt · 3 [S7]
- Third party sharing: Geschäftsabwicklung · Steuerberater · Supportsystem [S8]

**Hosting**
- Data location: Deutschland · zertifiziertes Rechnungszentrum [S6]

**Integrations**
- Sumup: SumUp [S6]
- Sumup terminal: card terminal · SumUp [S1]

**Legal**
- Company register: St. Pölten · 412051h [S6]
- Controller: Pulvermühlweg 11, 3250 Wieselburg-Land · mRaP GmbH · FN 412051h [S7]
- Copyright entity: mRaP GmbH [S2]
- Copyright holder: hellocash.de · mRaP GmbH [S4]
- Dvr: 4013650 [S6]
- Entity: Wieselburg · mRaP GmbH · Pulvermühlweg 11 · Österreich [S6]
- Entity: 2026 · mRaP GmbH [S8]
- Entity: mRaP GmbH [S5]
- Kassensichv in force: 2020-01-01 · Bundesfinanzministerium [S4]
- Nonobjection rule: 2020-10-01 · Bremen · 2021-03-31 [S4]
- Operating company: mRaP GmbH [S1]
- Penalty no or wrong records: 5000 · fehlende/falsche Aufzeichnung [S4]
- Penalty no receipts: keine Belegausgabe · 25000 [S4]
- Penalty tse missing: Kassensystem ohne TSE · 25000 [S4]
- Prokura: Anna Zalesak, MA [S6]
- Transition period: Nicht aufrüstuferbare Kassen (angeschafft 25.11.2010–31.12.2019) nutzbar bis 31.12.2022 [S4]
- Uid: ATU 68632535 [S6]

**Pricing**
- Free tier: yes · Classic · Premium [S6]
- Free trial: yes [S2]
- Gastro: GASTRO · 2090 [S5]
- Gratis: GRATIS · 0 [S5]
- Medium: MEDIUM · 990 [S5]
- Models: 4 · yes [S2]
- Module fee: 4.9 [S5]
- Plans count: 4 · GRATIS · MEDIUM · PREMIUM · GASTRO [S5]
- Premium: PREMIUM · 1490 [S5]
- Premium support annual: yes · 42.9 [S5]
- Premium support billing unit: 15 [S5]
- Premium support hourly: 150 [S5]
- Trial 30 days: 30 · yes [S1]
- VAT excluded: no [S5]

**Product**
- Accounting exports: Schnittstelle zu DATEV Kassenarchiv online · Export zu Buchhaltungsprogrammen via CSV-File [S5]
- API access: yes [S5]
- App access anywhere: Zugriff von überall über App [S1]
- App free trial: yes [S1]
- App usage: Verwendung der helloCash App · Schnellbonier-Funktion · Z-Bon als PDF · Individuelle Zahlungsarten · Gutscheinverwaltung · Automatischer Z-Bon · Erweiterter Z-Bon · Erweiterter Monatsabschluss · Artikel/Dienstleistungs Export · Zusatztext… [S5]
- Automatic updates: yes [S1]
- Base features: TSE-Vorbereitung · Z-Bon als Bon · Individuelles Layout für Belege · E-Mail Support mittels KI · Individuelle Steuersätze · Belegversand per WhatsApp · KassenSichV · Keine Werbung auf Belege [S5]
- Belegausgabepflicht: Beleg muss dem Kunden in unmittelbarem zeitlichen Zusammenhang mit dem Geschäftsvorfall ausgehändigt werden [S4]
- Brand owner: helloCash ist ein Service von BookGoodLook [S6]
- Card schemes: MasterCard · VISA · Apple Pay · Google Pay [S2]
- Cloud updates: yes · yes [S6]
- CSV pdf export: PDF · CSV · yes [S1]
- Customer management: yes [S1]
- Dsfinvk: DSFinV-K: einheitliche Struktur für Datenerfassung und Datenexport [S4]
- Employee permissions module: yes [S5]
- Flexible contract cancellable: yes · yes · yes [S1]
- Free trial: helloCash kann kostenlos ausprobiert werden [S4]
- Gastro features: Tisch Übersicht (Gastro) · Rechnungen teilen (Gastro) [S5]
- Hardware compatibility: existing laptops, PCs, tablets usable; receipt printers and other devices can be purchased from HelloCash [S6]
- Industries: Friseur · Beauty · Dienstleistungen · Einzelhandel · Enterprise [S1]
- Industry preset: yes [S1]
- Internet requirement: yes [S6]
- Inventory management: yes [S1]
- Inventory modules: yes [S5]
- Invoice logo: yes [S2]
- Kassenmeldepflicht: Kasse inklusive TSE muss dem Finanzamt gemeldet werden [S4]
- Kassensichv requirements: Belegausgabepflicht · TSE-Pflicht · Kassenmeldepflicht · DSFinV-K Datenüberlassung [S4]
- Kassensichv scope: Offene Ladenkassen · elektronische Kassensysteme · Registrierkassen [S4]
- Modules: Stammdaten · Mitarbeiter · Artikelverwaltung · Registrierkasse (Rechnungen, Kassabuch, offene Rechnungen) · Kunden [S7]
- Newsletter optout: yes · yes · yes [S7]
- Optional integrations: Typeform · Upvoty [S7]
- Paid features: Gutscheinverwaltung · Kassabuch · Buchhaltungsanbindung [S6]
- Payment methods: Gutscheine · Bar · Kreditkarte [S1]
- Platform independent: iOS · Android · Mac [S1]
- Premium support requirement: yes [S5]
- Receipt delivery channels: email · whatsapp · pdf [S1]
- Receipt management: yes · yes · yes [S1]
- Receipt printer connectivity: WLAN · Bluetooth [S1]
- Saas model: Registrierkasse helloCash · SaaS [S7]
- Terminal purchase: yes [S2]
- Timeline regulations: Einzelaufzeichnungspflicht · GoBD · Kassennachschau · Kassensicherungsverordnung [S4]
- Trial: alle Bereiche · no · yes [S6]
- Tse offering: TSE · TSE-Einrichtung · TSE-Kasse · KassensichV [S1]
- Tse purpose: TSE schützt Vollständigkeit der Daten und verhindert Manipulationen [S4]
- Unlimited users per account: beliebig viele Nutzer pro Zugang [S1]
- User count: in use at more than 1,000 registers [S6]
- Webshop fulfillment: Versand bestellter Produkte (Webshop) · Quivo GmbH [S7]

**Subprocessors**
- Accounting: Steuerberatung, Buchhaltung · Gesetzeskonformität [S8]
- Atrust details: A-Trust · qualifizierter Vertrauensdiensteanbieter, eIDAS · Wien, Österreich [S7]
- Crisp: Crisp IM SARL · Frankreich · Live-Chat [S7]
- Fiscal compliance: Gesetzeskonformität · Finanzonline AT · Finanzonline CZ · A-Trust HSM · EU-UID Prüfung · Fiskaly [S8]
- Fiskaly details: fiskaly Germany GmbH · elektronische Signatur in Deutschland · Frankfurt am Main, Deutschland [S7]
- Marketing: Google · Hotjar · Marketing [S8]
- Newsletter tools: Encharge Ltd. · Bulgarien · Marketing-E-Mails · E-Mail-Adresse [S7]
- Office: Microsoft Office · Kommunikation, Administration [S8]
- Payment: Zahlungsabwicklung · Adyen · Paypal · Sumup [S8]
- Payment providers: Zahlungsabwicklung · Adyen GmbH · PayPal (Europe) S.à.r.l. et Cie, S.C.A. · Stripe Technology Company Limited [S7]
- Signature providers: elektronische Signatur, RKSV/KassenSich-Konformität · A-Trust Gesellschaft für Sicherheitssysteme im elektronischen Datenverkehr GmbH · fiskaly Germany GmbH [S7]
- Sms: Websms · Übermittlung von Online-Buchungen per SMS [S8]
- Sumup optional: SumUp Limited · yes · nur Zahlbetrag · Zahlungserfolg [S7]
- Websms optional: LINK Mobility Austria GmbH · SMS-Buchungsbestätigungen an Kunden · yes [S7]

**Support**
- Free configuration support: free · email · telefon [S1]
- Free consultation: free · email · telefon [S1]
- Hotline hours: 09:00-12:00 · 09:00-15:00 · DE [S1]
- Hotline hours: MO-DO 09:00-15:00, FR 09:00-12:00 · hotline · Deutschland [S2]
- Hotline hours de: phone hotline · 09:00-12:00 · DE · 09:00-15:00 [S8]
- Hours hotline: Hotline · 09:00-12:00 · 09:00-15:00 · Deutschland [S5]
- Hours tickets: info@hellocash.de · 08:00-12:00 · 08:00-17:00 · Ticketsupport [S5]
- Ticket hours: info@hellocash.de · 08:00-12:00 · 08:00-17:00 [S1]
- Ticket hours: MO-DO 08:00-17:00, FR 08:00-12:00 · ticket · info@hellocash.de [S2]
- Ticket hours: info@hellocash.de · 08:00-12:00 · 08:00-17:00 · ticket/email [S6]
- Ticket hours: info@hellocash.de · 08:00 - 12:00 · email · 08:00 - 17:00 [S4]
- Ticket hours: ticket support · 08:00-12:00 · info@hellocash.de · 08:00-17:00 [S8]

## Questions

### Is helloCash European?

Yes. whats-best.ai classifies helloCash as EU-Made.

### Where does helloCash store data?

The default storage location for customer data is not stated on the vendor’s pages as of 29 Oct 2026. The vendor’s pages mention Germany as hosting location, per [the vendor’s page captured 29 Oct 2026](https://whats-best.ai/evidence/12871).

### Does helloCash have a free plan?

Yes. helloCash has a free plan, per [the vendor’s page captured 29 Oct 2026](https://whats-best.ai/evidence/12871).

### What are the best alternatives to helloCash?

As of 3 Nov 2026, the panel rates [ready2order (3.5/5)](https://whats-best.ai/software/pos/ready2order), [Square (3/5)](https://whats-best.ai/software/pos/square) and [Gastronovi (3/5)](https://whats-best.ai/software/pos/gastronovi) highest among the other 18 POS & Checkout Systems products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [ready2order](https://whats-best.ai/software/pos/ready2order) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [helloCash alternatives](https://whats-best.ai/software/pos/hellocash/alternatives).

## Head-to-head

- [helloCash vs PayPal POS (Zettle)](https://whats-best.ai/compare/hellocash-vs-zettle.md)

## What this page leaves out

- 20 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 5 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor homepage: https://hellocash.de/ (checked 2026-10-29)
- [S2] Features page (till functions): https://hellocash.de/kassensystem-funktionen (checked 2026-10-29)
- [S3] Features page (TSE): https://hellocash.de/tse (checked 2026-10-29)
- [S4] Features page (KassenSichV): https://hellocash.de/kassensicherungsverordnung (checked 2026-10-29)
- [S5] Pricing page: https://hellocash.de/kassensystem-preise (checked 2026-10-29)
- [S6] Legal notice: https://hellocash.de/impressum (checked 2026-10-29)
- [S7] Privacy policy: https://hellocash.de/blog/datenschutzerklaerung-hellocash/20583 (checked 2026-10-29)
- [S8] Data protection page (GDPR): https://hellocash.de/dsgvo (checked 2026-10-29)

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Cite as: whats-best.ai, "helloCash — POS & Checkout Systems", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/pos/hellocash

Corrections: https://whats-best.ai/correct/1183?target=page