# Planio — Project Management & Collaboration

Planio by Planio GmbH holds a panel rating of 3/5 from 6 AI judges (category median 3/5), as of 2026-10-15. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: Planio GmbH (https://plan.io)
- Category: [Project Management & Collaboration](https://whats-best.ai/software/project-management.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/project-management/planio
- Alternatives: https://whats-best.ai/software/project-management/planio/alternatives ([markdown](https://whats-best.ai/software/project-management/planio/alternatives.md))
- Data as of: 2026-10-21 · evaluated 2026-10-15 · oldest source captured 2026-10-13

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Planio GmbH
- Headquarters: Not stated on the vendor’s pages as of 13 Oct 2026
- Data hosting: Default not stated; pages mention Germany [S2]
- Free plan: Not stated on the vendor’s pages as of 13 Oct 2026

## The panel's verdict

No written verdict: the summary did not survive our own contradiction check, twice. The scores and sources below are unaffected.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price.

| Criterion | The Data Protection Officer | The Bootstrapper | The Enterprise Architect | The UX Purist | The Integrator | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Collaboration depth | 3.5/5 | 3/5 | 3.5/5 | 3/5 | 3.5/5 | 3/5 |
| Reporting | 2/5 | 1.5/5 | 2/5 | 1/5 | 2/5 | 1.5/5 |
| Integrations | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Onboarding effort | 4/5 | 4/5 | 4/5 | 3.5/5 | 4/5 | 4/5 |
| European sovereignty | 2/5 | 3/5 | 2/5 | 3/5 | 3/5 | 3/5 |
| Support & documentation | 2.5/5 | 3.5/5 | 3.5/5 | 3/5 | 2.5/5 | 3/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **2.5/5** | **3/5** | **3/5** | **3/5** | **3/5** | **3/5** |

### The judges

- **The Data Protection Officer** (v1.0): Reads the DPA before the feature list. Optimizes for GDPR posture: EU hosting, subprocessor exposure, deletion guarantees. Rejects anything that cannot answer where the data lives.
- **The Bootstrapper** (v1.2): Pays with their own card. Optimizes for price/value at 3 seats and at 30, a usable free tier, and a price page that answers instead of qualifying. Rejects hidden seat minimums and "contact sales".
- **The Enterprise Architect** (v1.0): Buys for two hundred seats and answers for it later. Optimizes for SSO/SCIM, permissions, audit trails, certifications and a clean exit. Rejects anything that cannot survive procurement.
- **The UX Purist** (v1.0): Measures time-to-first-value with a stopwatch. Optimizes for clarity, density and software that teaches itself. Rejects fourteen-step setups and empty screens that offer no way forward.
- **The Integrator** (v1.0): Lives in the API docs before the product tour. Optimizes for webhooks, import/export and a tool that plays well in a stack. Rejects closed ecosystems and CSV-only exits.
- **The Skeptic** (v1.2): Assumes the marketing is lying until the evidence says otherwise. Hunts lock-in, dark patterns, hidden cost and dead changelogs. Exists to keep the rest of the panel honest.

## European sovereignty — proven facts

No sovereignty finding yet.

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Encryption backups: Highly secure firewalls, SSL encryption, daily backups [S1]
- GDPR: yes [S1]
- GDPR: yes [S4]
- Security measures: yes · yes · yes [S2]
- Security promise: yes · yes · yes [S6]
- Security protection: daily · yes · yes [S4]
- Ssl encryption backups: yes · yes · yes [S5]

**Data**
- Migration: 0 · yes [S1]

**Hosting**
- Company details: Planio GmbH [S2]
- Location: Berlin · Germany [S2]
- Location: Berlin, Germany [S4]
- Made in: Berlin, Germany [S6]
- Uptime: yes [S1]

**Integrations**
- API: Redmine REST API with OAuth2 [S2]
- API: Redmine REST API with OAuth2 [S1]
- API key auth: yes [S3]
- CSV import: issues · time entries · contact data [S2]
- CSV import: Import issues, time entries and contact data from CSV files [S1]
- Formats: json · xml [S3]
- Git: yes · yes [S1]
- Github guide: yes [S4]
- Helpdesk html form: Plain HTML form issue creation supported, with honeypot captcha field [S3]
- Helpdesk unauthenticated: Unauthenticated issue creation via /helpdesk endpoint for contact forms [S3]
- List: iOS, Android, GitHub, Bitbucket, Google Chrome & Apps, Dropscan, Git Tower, SmartGit, TortoiseSVN, Cornerstone SVN [S1]
- List: GitHub · Bitbucket · Google Chrome & Apps · Dropscan · Git Tower · SmartGit · TortoiseSVN · Cornerstone SVN · Planio for iOS · Planio for Android [S4]
- Mobile addons: Planio for iOS · Planio for Android · GitHub · Bitbucket · Google Chrome & Apps · Dropscan · Git Tower · SmartGit · TortoiseSVN · Cornerstone SVN [S2]
- Mobile addons: iOS, Android, GitHub, Bitbucket, Google Chrome & Apps, Dropscan, Git Tower, SmartGit, TortoiseSVN, Cornerstone SVN [S5]
- Mobile addons: Planio for iOS · Planio for Android · GitHub · Bitbucket · Google Chrome & Apps · Dropscan · Git Tower · SmartGit · TortoiseSVN · Cornerstone SVN [S6]
- Oauth2: OAuth 2.0 with Authorization Code Grant and refresh tokens, confidential applications only [S3]
- Pagination: 100 · 25 [S3]
- Planio additions: reply_token and tracking_uri are Planio additions for Help Desk [S3]
- Repositories endpoint: Repositories endpoint is a Planio addition [S3]
- Resources documented: issues · helpdesk · projects · time_entries · repositories · companies [S3]
- Rest API: Planio API is 100% compatible with Redmine REST API [S3]
- Scm: git · subversion [S3]
- User impersonation: Admin user impersonation via X-Redmine-Switch-User header [S3]
- Webdav: Storage accessible via WebDAV at /dav/ [S3]
- Webhooks docs: yes [S3]

**Legal**
- Entity: Planio GmbH [S1]
- Entity: Planio GmbH [S5]
- Entity: Planio GmbH · Germany [S4]
- Entity: Planio GmbH [S6]
- Hq: Berlin · Germany [S1]
- Location: Berlin, Germany [S5]

**Pricing**
- Free trial: yes · no [S5]
- Free trial: 30 · 60 seconds · no [S6]
- No credit card required: 1 · no [S7]
- No long term commitments: yes [S7]
- No setup costs: no · no · no [S1]
- No setup costs: no · no · no [S5]
- No setup costs: no · no · no [S4]
- No setup fees: no · no [S2]
- No setup fees: yes · yes [S7]
- Promise: yes · yes · yes [S6]
- Trial: 30 · no [S1]
- Trial 30 day free: yes · 30 [S7]

**Product**
- Agile: yes · yes · yes · yes [S1]
- Auto reply definable: yes [S7]
- Capabilities: Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis and Chat [S1]
- Chat log integration guide: guide for storing website chat logs from Lime Connect in Planio Help Desk [S7]
- CSV auto create categories: yes [S6]
- CSV auto create sprints: yes [S6]
- CSV error validation: yes [S6]
- CSV field mapping preview: yes [S6]
- CSV hierarchy parent: yes [S6]
- CSV import purpose: CSV importer lets users import tasks, issues, tickets or stories from CSV files, e.g. from Microsoft Project [S6]
- CSV issue relations: yes [S6]
- CSV relation delay: yes [S6]
- Custom email address: yes [S7]
- Customer tracking page no login: status · assignee · conversation history · yes · no [S7]
- Data migration: 0 · yes [S4]
- External email issue creation: yes · yes [S7]
- Faq public section: yes [S7]
- Features list: Task Management & Workflows · Agile Project Management · Traditional Project Management · Knowledge Management & Wiki · Communication · Repository Hosting · Time Tracking · File Storage · Help Desk · Team Chat · Search · Email Inbox [S4]
- Features list: Task Management & Workflows · Agile Project Management · Traditional Project Management · Knowledge Management & Wiki · Communication · Repository Hosting · Time Tracking · File Storage · Help Desk · Team Chat · Search · Email Inbox · Cust… [S6]
- File sync: yes [S1]
- Free data migration: yes [S5]
- Free trial: yes · 1 · no [S4]
- Github auto push: Commits on GitHub are pushed to Planio repository automatically [S4]
- Github commit actions: Git commit messages can track time or update issue status [S4]
- Github commit linking: Git commits can be linked to Planio issues [S4]
- Github mirroring: GitHub repositories can be mirrored into Planio [S4]
- Help desk: yes [S1]
- Helpdesk auto recognition: yes · yes · yes [S7]
- Helpdesk issue based: customers interact with the team via Planio issues [S7]
- Helpdesk setup guide: yes [S7]
- Helpdesk templates autoreplies: yes · yes · yes [S7]
- Import sources: Redmine (including ChiliProject), Jira, Trac, Mantis, Bugzilla, Subversion, Git, Mercurial, CSV, Excel, OpenOffice [S5]
- Incoming email redirect support: yes [S7]
- Mobile app: yes [S1]
- Mobile apps: yes · yes [S2]
- Modules: Task Management & Workflows · Agile Project Management · Traditional Project Management · Knowledge Management & Wiki · Communication · Repository Hosting · Time Tracking [S2]
- Outgoing email custom address: yes [S7]
- Personal engineer: yes [S5]
- Redmine base: Planio is based on Redmine; specialises in hosted Redmine, Subversion & Git [S1]
- Redmine base: Planio related to Redmine & Open Source [S4]
- Relation types: Related to · Duplicates / Duplicated by · Blocks / Blocked by · Copied to / Copied from · Precedes / Follows [S6]
- Rest API requirement: REST API must be enabled in account settings [S3]
- Role based permissions: yes [S2]
- Scheduled migration window: 8 · yes [S5]
- Secure transmission: Data is transmitted securely and personally analyzed/migrated [S5]
- Storage: Planio Storage file management with client app sync [S3]
- Task configurable fields: status · priority · assignee · category · start & due dates · % done · spent time · subtasks · customer-facing templates [S2]
- Team chat: yes [S1]
- Template variables conditionals: yes · yes [S7]
- Time tracking: yes [S2]
- Time tracking: yes [S1]
- Unlimited private repositories: yes [S4]
- Unscheduled migration SLA: 3 [S5]
- Wiki: yes [S1]
- Workflow management: yes [S2]
- Workflows: yes [S1]

**Support**
- API documentation: Redmine REST API with OAuth2 [S6]
- Channels: yes [S1]
- CSV import: yes · yes · yes [S7]
- Data migration: yes [S6]
- Guide available: yes [S6]

## Questions

### Is Planio European?

Not determined: the vendor’s pages as captured do not say where Planio is based.

### Where does Planio store data?

The default storage location for customer data is not stated on the vendor’s pages as of 13 Oct 2026. The vendor’s pages mention Germany as hosting location, per [the vendor’s page captured 13 Oct 2026](https://whats-best.ai/evidence/8005).

### Does Planio have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

### What are the best alternatives to Planio?

As of 21 Oct 2026, the panel rates [awork (4/5)](https://whats-best.ai/software/project-management/awork), [Kantree (4/5)](https://whats-best.ai/software/project-management/kantree) and [Teamwork.com (4/5)](https://whats-best.ai/software/project-management/teamwork) highest among the other 60 Project Management & Collaboration products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [awork](https://whats-best.ai/software/project-management/awork) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Planio alternatives](https://whats-best.ai/software/project-management/planio/alternatives).

## What this page leaves out

- 7 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.
- The panel’s written verdict is withheld: our own re-read found claims in it that the evidence does not carry, and a second synthesis did not fix them. The scores and the material below are unaffected.

## Sources

- [S1] Vendor page: https://plan.io (checked 2026-10-13)
- [S2] Collaboration depth — found from sitemap: https://plan.io/task-management/ (checked 2026-10-13)
- [S3] Integrations — found from sitemap: https://plan.io/api/ (checked 2026-10-13)
- [S4] Integrations — found from sitemap: https://plan.io/github-integration/ (checked 2026-10-13)
- [S5] Onboarding effort — found from sitemap: https://plan.io/data-import-and-migration/ (checked 2026-10-13)
- [S6] Onboarding effort — found from sitemap: https://plan.io/import-issues/ (checked 2026-10-13)
- [S7] Support & documentation — found from sitemap: https://plan.io/customer-service-and-help-desk/ (checked 2026-10-13)

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Cite as: whats-best.ai, "Planio — Project Management & Collaboration", AI panel analysis, as of 2026-10-21. https://whats-best.ai/software/project-management/planio

Corrections: https://whats-best.ai/correct/732?target=page