# PayProp — Property & WEG Management

PayProp by PayProp (Humanstate) holds a panel rating of 0.5/5 from 6 AI judges (category median 1/5), as of 2026-11-03. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: PayProp (Humanstate) (https://www.payprop.com)
- Category: [Property & WEG Management](https://whats-best.ai/software/property-management.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/property-management/payprop
- Alternatives: https://whats-best.ai/software/property-management/payprop/alternatives ([markdown](https://whats-best.ai/software/property-management/payprop/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-11-03 · oldest source captured 2026-11-03

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: PayProp (Humanstate)
- Headquarters: Not stated on the vendor’s pages as of 3 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 3 Nov 2026
- Free plan: Not stated on the vendor’s pages as of 3 Nov 2026

## The panel's verdict

PayProp positions itself as property management software and a rental payment platform for letting agents — rent collection, real-time reconciliation and client accounts, not community administration. Its strongest area is maintenance and defects: repair ticket management is stated outright and contractor payments run through the Reapit integration. Five of six judges scored 3 there; the WEG administrator judge scored 0, seeing only defect intake and no public information on recurring statutory inspections or warranty periods. Community accounting and assembly and resolutions sit at 0 throughout, with no public information on a business plan, annual settlement, distribution keys, reserve funds, owners' meetings or a resolution register. Owner self-service scored 0 to 2, resting on tenant-facing arrears reminders and a tenant-portal page captured without detail. Sovereignty scored 0 to 1: PayProp Ltd and Reapit Ltd are registered in England and Wales under the UK Information Commissioner's Office, and the policy documents transfers to group companies in countries such as the United States, Canada, Ireland, Switzerland, Denmark, South Africa, Australia and New Zealand. The only pricing statement captured is "No long-term contracts".

**Speaks for it:**
- Maintenance and repair ticket management is stated directly in the product.
- Contractor invoices and payments are automated through the Reapit integration.
- Incoming and outgoing transactions are automated in real time, with client accounts.
- Tenant arrears are managed through text and e-mail reminders.
- No long-term contracts are offered.

**Held against it:**
- No public information on a business plan, annual settlement, distribution keys or reserve funds held for a community.
- No public information on convening owners' meetings, recording votes or maintaining a resolution register.
- Contracting entities PayProp Ltd and Reapit Ltd are registered in England and Wales, with the UK Information Commissioner's Office named as supervisory authority.
- The privacy policy documents transfers of personal information to group companies in the United States, Canada, Ireland, Switzerland, Denmark, South Africa, Australia and New Zealand.
- No public information on document storage, version history, retention for community records or a handover export for a successor administrator.

**Best for:**
- You run a UK letting agency and want automated rent collection, real-time reconciliation and payments.
- Your maintenance workflow is repair ticket intake with contractor invoices and payments handled alongside.
- You chase tenant arrears by text and e-mail and prefer no long-term contracts.

**Avoid if:**
- You administer a German owners' community and need a business plan, annual settlement, distribution keys and reserve funds held in trust.
- You must convene owners' meetings, record votes per agenda item and keep a resolution register.
- Your owners must log in for statements, documents and meeting papers, not only tenant arrears contact.
- Your community's records must stay with an EU entity or in a known hosting location.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v2). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The WEG Administrator | The Advisory Board Member | The Accountant | The Portfolio Manager | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Wirtschaftsplan, Jahresabrechnung & Rücklage | 0/5 | 0/5 | 0/5 | 0/5 | 0/5 | 0/5 |
| Eigentümerversammlung & Beschluss-Sammlung | 0/5 | 0/5 | 0/5 | 0/5 | 0/5 | 0/5 |
| Owner & tenant self-service | n/r | 1/5 | 1/5 | n/r | 1/5 | n/r |
| Maintenance, defects & contractors | 0/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 | 1.5/5 |
| Documents, retention & handover | n/r | n/r | 0.5/5 | 0/5 | 0.5/5 | 0/5 |
| European sovereignty | 0/5 | 0.5/5 | 0.5/5 | 0.5/5 | 0.5/5 | 0.5/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **0/5** | **0.5/5** | **0.5/5** | **0.5/5** | **0.5/5** | **0.5/5** |

### The judges

- **The WEG Administrator** (v1.0): Manages forty communities and personally carries the duties the WEG places on the Verwalter. Wants the statutory year — Wirtschaftsplan, Jahresabrechnung, Versammlung, Beschluss-Sammlung — discharged inside one system. Judges a product by the March settlement run, not the demo.
- **The Advisory Board Member** (v1.0): An owner, elected and unpaid, who checks the administrator's settlement before recommending it to the assembly — and is answerable to the neighbours if it is wrong. Wants to see the underlying records without asking, the resolution register current, and arithmetic that can be followed back to an invoice.
- **The Accountant** (v1.0): Prepares the settlement and answers for its form. Cares that the Abrechnungsspitze is shown separately, that the Rücklage is genuinely segregated trust money rather than a labelled balance, and that heating costs apportion per HeizkostenV without a spreadsheet.
- **The Portfolio Manager** (v1.0): Runs a firm managing several thousand units and lives on throughput. Wants statutory inspections scheduled with proof stored, defects that route to the right trade, multi-community reporting, and onboarding a new WEG that takes days rather than a quarter.
- **The Data Protection Officer** (v1.0): The system holds names, addresses, bank details and arrears for people who never chose the vendor. Wants owner and tenant visibility strictly separated, an access log over the archive, retention that executes, and an answer on where the AI invoice reader sends a document.
- **The Skeptic** (v1.0): Has read many pages claiming "WEG-konform" and wants the feature that makes it true — the post-2021 settlement form, the maintained Beschluss-Sammlung, the majority arithmetic. Also reads for the per-unit minimum, the setup fee, and what it costs a community to leave with its own records.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Controller processor role: data processor · yes [S2]
- Ico contact: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF · Information Commissioner’s Office [S2]
- International transfers: United States · Canada · Ireland · Switzerland · Denmark · South Africa · Australia · New Zealand [S2]
- Joint controllers: yes [S2]
- No profiling: yes [S2]
- Security measures: yes · yes [S2]
- Tracking opt out: yes · yes [S2]
- Transfer safeguards: adequacy decisions · UK International Data Transfer Agreement · UK Addendum to EU SCCs · EU Standard Contractual Clauses [S2]

**Data**
- No selling: no [S2]
- Retention policy: yes [S2]

**Integrations**
- API: yes [S1]
- Nexus: Nexus · Making Tax Digital reporting [S1]
- Overview: Integrations with market-leading apps and platforms [S1]
- Partner descriptions: Integration partners spanning maintenance reporting, bill payment, e-mail marketing, MTD reporting and invoicing management [S1]
- Reapit: Reapit · Tenancies, renewals, contractor payments [S1]

**Legal**
- Established: 2004 [S1]
- Group parent: RPL Parent Ltd · 15303707 [S2]
- Payprop details: 05405100 · 44 London Road, Sevenoaks, United Kingdom [S2]
- Policy updated: 2026-07-20 [S2]
- Reapit details: 03483017 · 67 – 74 Saffron Hill, EC1N 8QX London, United Kingdom [S2]
- Registered address: 67-74 Saffron Hill, Third Floor, London EC1N 8QX · United Kingdom · 05405100 [S1]

**Pricing**
- No long term contracts: yes [S1]

**Product**
- Arrears management: Live arrears management via text and e-mail reminders [S1]
- Automated transactions: Real-time automation of incoming and outgoing transactions [S1]
- Client accounts: Client accounts are bank accounts with 100% accurate totals [S1]
- Client count: 1300 [S1]
- Estas score: 97.6 [S1]
- Global customers: 2500 [S1]
- Growth claim: 20 [S1]
- Maintenance: Maintenance and repair ticket management within the software [S1]
- Newsletter opt out: yes [S2]
- Onboarding: Seamless onboarding [S1]
- Positioning: Property management software and rental payment platform for letting agents [S1]
- Realtime capabilities: real-time property management · real-time bank integration · real-time reconciliation & payments [S1]
- Review count: 1544 [S1]
- Volume processed: 2.6 [S1]

**Subprocessors**
- Categories: CRM providers · hosting providers · analytics providers · marketing agencies [S2]

**Support**
- Award support: UK-based support team of platform experts [S1]
- Hours: Mon-Fri 8:00 am to 5:00 pm · 020 3740 7614 [S1]

## Questions

### Is PayProp European?

Not determined: the vendor’s pages as captured do not say where PayProp is based.

### Where does PayProp store data?

Not stated on the vendor’s pages as of 3 Nov 2026.

### Does PayProp have a free plan?

Not stated on the vendor’s pages as of 3 Nov 2026.

### What are the best alternatives to PayProp?

As of 3 Nov 2026, the panel rates [Condomana (3.5/5)](https://whats-best.ai/software/property-management/condomana), [etg24 (2.5/5)](https://whats-best.ai/software/property-management/etg24) and [facilioo (2/5)](https://whats-best.ai/software/property-management/facilioo) highest among the other 21 Property & WEG Management products evaluated. The highest-rated European alternative is [Condomana](https://whats-best.ai/software/property-management/condomana) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [PayProp alternatives](https://whats-best.ai/software/property-management/payprop/alternatives).

## What this page leaves out

- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown.

## Sources

- [S1] Vendor page: https://www.payprop.com (checked 2026-11-03)
- [S2] Privacy policy — found from the homepage: https://www.payprop.com/uk/privacy-policy (checked 2026-11-03)
- [S3] Owner & tenant self-service — found from sitemap: https://www.payprop.com/features/tenant-portal (checked 2026-11-03)

---

Cite as: whats-best.ai, "PayProp — Property & WEG Management", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/property-management/payprop

Corrections: https://whats-best.ai/correct/1483?target=page