# Dialpad Meetings — Video Conferencing

Dialpad Meetings by Dialpad, Inc. holds a panel rating of 2/5 from 6 AI judges (category median 2/5), as of 2026-10-15. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: Dialpad, Inc. (https://www.dialpad.com)
- Category: [Video Conferencing](https://whats-best.ai/software/video-conferencing.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/video-conferencing/dialpad-meetings
- Alternatives: https://whats-best.ai/software/video-conferencing/dialpad-meetings/alternatives ([markdown](https://whats-best.ai/software/video-conferencing/dialpad-meetings/alternatives.md))
- Data as of: 2026-10-21 · evaluated 2026-10-15 · oldest source captured 2026-10-13

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Dialpad, Inc.
- Headquarters: Not stated on the vendor’s pages as of 13 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 13 Oct 2026
- Free plan: Not stated on the vendor’s pages as of 13 Oct 2026

## The panel's verdict

Dialpad Meetings shows best on reach and accessibility, scored a flat 7: guests join by browser link or SMS invite with no app or account, dial-in lists international access numbers for Belgium, Finland and the Czech Republic, and a dedicated accessibility page documents TTY, RTT and hearing-device support. It is weakest on sovereignty, scored 0 to 1 — no sovereignty attributes are on record, and the vendor appears as Dialpad, Inc. with a US support line — and on encryption and access, scored 2 to 3, where we found no public information on encryption, key handling or what the vendor can technically see. Meeting core split 4 to 6: the security and IT judges scored the documented host controls — waiting room, lock, mute, guest removal — at 6, while others held at 4 over participant capacity, for which we found no public information. Recording governance split 4 to 6, with higher scores crediting role-based access, audit logs, custom retention and PII redaction and the works-council judge's 4 resting on sentiment analysis and supervisor listen-in with no evidenced off-switch. Pricing transparency sat at 1.

**Speaks for it:**
- Guests join from a web browser or an SMS invite with no app download and no account.
- Dial-in is documented with international access numbers naming Belgium, Finland and the Czech Republic.
- A dedicated accessibility page documents TTY, RTT, hearing-device support and a stated channel for reporting barriers.
- Recording governance is documented with role-based access, audit logs, custom retention rules, pause-and-resume and PII redaction.
- Calendar add-ons cover both Google Workspace and Microsoft 365 for scheduling, starting and joining meetings.

**Held against it:**
- No sovereignty attributes are on record; the vendor appears as Dialpad, Inc. with a US support line, and we found no public information on where media or metadata are processed.
- We found no public information on encryption in transit or at rest, key handling, or what the vendor can technically see — and joining without a PIN is promoted as a feature.
- We found no public information on participant capacity for any plan, or on breakout rooms.
- We found no public information on participant notification or consent when recording starts, on recording storage region, or on switching off sentiment analysis and supervisor listen-in.
- The only pricing signals are a free plan, a 14-day free trial and unlimited video meetings on Dialpad Connect plans; we found no public information on per-host prices.

**Best for:**
- You meet external guests — patients, clients or parents — who must join from a browser link or SMS invite without an app or account.
- You need telephone dial-in with named international access numbers for participants without reliable data connections.
- You serve deaf or hard-of-hearing participants and rely on documented TTY, RTT and hearing-device support plus live speaker-labelled transcription.
- You need governed recordings, with role-based access, audit logs, custom retention rules and PII redaction documented.

**Avoid if:**
- You must document data residency, subprocessors or an EU contracting path before procurement — ask the vendor: the public pages we read do not show it
- You cannot sign off without published encryption and key-handling details, especially where joining without a PIN is promoted as a feature.
- Your works council will scrutinise live sentiment analysis, AI scorecards or supervisor listen-in, whisper and barge — these are documented capabilities, and we found no public information on an off-switch.
- You need to plan a thirty-person class or a board meeting around a known participant ceiling — we found no public information on capacity for any plan, which is what held the educator's meeting-core score at 4.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price.

| Criterion | The IT Administrator | The Security Officer | The Works Council Advocate | The Educator | The Accessibility Advocate | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| The meeting itself | 3/5 | 3/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Encryption & meeting access | 1/5 | 1/5 | 1/5 | 1/5 | 1.5/5 | 1/5 |
| Reach & accessibility | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 | 3.5/5 |
| Recordings, retention & admin control | 3/5 | 3/5 | 2/5 | 2.5/5 | 2/5 | 2.5/5 |
| Integrations & deployment | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| European sovereignty | 0/5 | 0.5/5 | 0/5 | 0.5/5 | 0/5 | 0/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **2.5/5** | **1.5/5** | **1.5/5** | **2/5** | **2.5/5** | **1.5/5** |

### The judges

- **The IT Administrator** (v1.0): Gets the call when the board meeting will not start. Wants capacity published rather than promised, room systems that work, SSO, and diagnostics after a bad call. Judges a product by its worst meeting, not its demo.
- **The Security Officer** (v1.0): Wants to know what the vendor can see, and reads "encrypted" as a question rather than an answer. Asks which meetings get end-to-end encryption, what stops working when they do, who holds the keys, and who can walk into a meeting with a link.
- **The Works Council Advocate** (v1.0): A recorded meeting is personal data about everyone in it. Wants to know who may record, who is told, how long it is kept, and whether attention tracking or attendance analytics can be switched off outright. Reads engagement scoring as surveillance with a chart.
- **The Educator** (v1.0): Teaches thirty people who join from whatever they have, half of them on a phone in a dead spot. Cares that the browser works without an install, that guests need no account, that breakout rooms are usable, and that nobody is excluded by bandwidth or by a missing caption.
- **The Accessibility Advocate** (v1.0): Judges the product by whether a deaf colleague and a screen-reader user can run the meeting, not merely attend it. Wants live captions, keyboard operation, a published conformance report, and dial-in for people with no usable connection. Treats an accessibility page with no report as a marketing page.
- **The Skeptic** (v1.0): Has read many pages claiming end-to-end encryption and wants the sentence that says which meetings, on which plan, with what turned off. Also reads for the participant cap, the dial-in minutes, and where recording storage stops being free.

## European sovereignty — proven facts

No sovereignty finding yet.

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- Baa HIPAA: yes · yes [S7]
- Certifications: yes · yes · yes · yes [S1]
- Dtls srtp: DTLS · SRTP [S2]
- HIPAA: yes [S4]
- SOC 2: yes [S7]

**Data**
- Transcript retention: Depends on account setup and policies; can align with org data retention requirements [S8]

**Integrations**
- Availability: CTI · integration sidebar [S9]
- Google calendar: yes [S6]
- Google workspace microsoft 365: yes · yes [S4]
- Marketplace type: Dialpad Meetings · Dialpad · Integration [S10]
- Named: Salesforce · Zendesk · Microsoft Teams · Google Workspace · Zoho · Front · HubSpot · Microsoft Dynamics [S1]
- Partner type: Integration [S9]
- Pci pal: PCI Pal · yes [S7]
- Publisher: Dialpad [S9]
- Related products: Dialpad Meetings · Dialpad Support [S9]
- Tools: Google Calendar · Outlook · Salesforce · Zendesk [S3]

**Legal**
- Copyright: Dialpad, Inc. [S3]
- Copyright holder: DIALPAD, INC. · 2026 [S6]

**Pricing**
- Business international dial in: Business · international calls using local dial-in access numbers [S6]
- Free trial days: free trial · 14 [S4]
- Free trial days: 14 [S6]
- Trial: Dialpad Connect · 14 [S3]
- Trial available: yes [S1]

**Product**
- Accessibility: Supports deaf and hard-of-hearing participants via searchable transcripts [S8]
- Action item detection: Detects action items via recognized voice commands [S8]
- Adaptive video quality: yes [S2]
- Add remove employees self serve: yes [S2]
- Addon purpose: Google Calendar add-on for scheduling, starting, and joining Dialpad Meetings [S9]
- Admin self service user management: yes [S4]
- Agent assist cards: Real-time agent assist via AI Live Coach Cards with automatic triggers [S8]
- Agentic AI availability: yes · yes [S10]
- Agentic AI capabilities: create · update · manage [S9]
- Agentic AI integration: yes [S9]
- Agentic AI outlook: yes [S10]
- AI agent autonomy: AI agents autonomously schedule appointments, process orders, handle refunds [S1]
- AI agent channels: thousands simultaneously · voice · chat · SMS · email [S1]
- AI recaps: yes · yes [S10]
- AI transcription: yes · yes · yes [S6]
- AI transcripts: yes [S7]
- Android accessibility features: TalkBack screen reader · yes · Android [S5]
- Android accessibility features: captions · Live Caption · Live Transcribe · Sound Amplifier · hearing aid support · RTT · Android [S5]
- API recording controls: yes [S7]
- Appointment reminders sms: text message · yes [S4]
- Audit logs retention: yes [S7]
- Automatic recording: yes [S7]
- Bluetooth hearing devices: yes [S5]
- Browser hosting: yes [S6]
- Calendar invite details: yes [S9]
- Calendar meeting details: yes · yes [S10]
- Call flip: yes [S6]
- Call recording: Call recording with QA, coaching, compliance, and operational visibility [S7]
- Call recording retention: yes · yes [S4]
- Call routing dashboard: yes [S6]
- Coaching playlists: yes [S7]
- Coaching playlists: yes [S8]
- Conference lock: yes [S6]
- Custom vocabulary: yes [S8]
- Customization: yes · yes · yes [S10]
- Desktop accessibility features: dark mode · zooming/magnifying screen portions · changing text size · adjusting window display size · Web & Desktop · yes [S5]
- Desktop accessibility features: zooming and magnifying screen portions · Web & Desktop [S5]
- Dial out: yes [S6]
- Features: AI CSAT · AI Live Coach · AI Playbooks · AI Recaps · AI Scorecards · AI Transcription · Contact Center Analytics · Contact Center Integrations · Conversation Intelligence · Post-Call Automation · Sentiment Analysis · Workforce Management [S1]
- File sharing: during a call · text message attachment [S4]
- Free trial days: 14 · free_trial [S2]
- Guest join no app: web browser · SMS invite · dial-in · no [S6]
- Guest no download: yes [S2]
- Hd video: HD video [S10]
- Host controls: mute participants · limit screen sharing · remove guests · virtual waiting room · lock conference [S2]
- Host permission: yes · yes [S3]
- In meeting chat: yes [S3]
- In meeting chat: yes · yes [S10]
- International access number: yes [S6]
- International coverage countries: Belgium · Finland · Czech Republic [S6]
- Invite auto pin: yes [S6]
- Ios accessibility features: VoiceOver screen reader support · yes · iOS [S5]
- Ios accessibility features: adjust display/text size · zoom/magnify · adjust contrast or colors · iOS [S5]
- Ios siri: Siri for calls · yes · iOS [S5]
- Join options: browser · desktop · mobile [S9]
- Join without pin: no [S2]
- Live sentiment analysis: yes [S8]
- Live transcription call window: Running live transcription visible in the active call window [S8]
- Live transcriptions: realtime speaker-labeled transcriptions · yes [S5]
- Meeting id options: personal · unique [S9]
- Meeting lock: yes · yes [S3]
- Meeting lock: yes [S4]
- Meeting security: yes · yes · yes [S10]
- Modules: Dialpad AI Agents · Dialpad Support · Dialpad Sell · Dialpad Connect [S1]
- Multilingual ivr: yes [S4]
- No access pin: talk · video · screen share · no [S6]
- No app download for patients: web browser meeting link · no [S4]
- No download viewing: no [S3]
- Noise reduction: yes [S10]
- Outlook integration: Dialpad Meetings for Microsoft Outlook: schedule, organize, and modify meetings within Outlook [S10]
- Participant av toggle: yes [S2]
- Pause and resume: yes [S7]
- Pii redaction: yes [S7]
- Platform bundle: Dialpad Support [S7]
- Platform positioning: AI-powered customer engagement platform [S4]
- Platform products: AI platform powered by DialpadGPT spanning business calling and contact center [S8]
- Platform support: Android · iOS · Chrome (no download) · Windows · Mac [S8]
- Platforms: Mac · PC · iOS · Android [S2]
- Polycom accessibility docs: accessibility documentation provided by Polycom manufacturer [S5]
- Post meeting recaps: post-meeting recap summary recording and searchable transcript · yes [S5]
- Realtime AI context: yes [S7]
- Realtime transcription: Real-time AI transcription of calls and meetings with searchable transcripts [S8]
- Recap email: Automated recap email with transcript, action terms, recording [S8]
- Recording manual or auto: yes · yes · yes [S8]
- Role based access: yes [S7]
- Screen sharing: Whole screen, window, tab, or specific document sharing from any device [S2]
- Screen sharing: yes · desktop · mobile [S3]
- Self guided tour: yes [S2]
- Share options: main screen · secondary screen · specific window · tab within a window · document or file [S3]
- Signup signup options: Google · Microsoft · email [S6]
- Sms screen sharing: web browser from SMS link · yes [S3]
- Spotlight view: Spotlight view for speaker/interpreter · yes [S5]
- Supervisor monitoring whisper barge: yes · yes · yes [S8]
- Tty support: yes · yes · yes [S5]
- Unified communications: messaging · phone calls · video conferencing [S2]
- Unified platform channels: video meetings · phone calls · SMS text messaging [S4]
- Unlimited video meetings: all Dialpad Connect plans · yes [S3]
- Virtual number included: yes [S6]
- Voicemail transcription: Visual voicemail transcription of all voicemails [S8]
- Wfm integration: yes [S9]

**Support**
- Customer support channel: Customer Support · reporting accessibility barriers [S5]
- Setup docs: yes [S10]

## Questions

### Is Dialpad Meetings European?

Not determined: the vendor’s pages as captured do not say where Dialpad Meetings is based.

### Where does Dialpad Meetings store data?

Not stated on the vendor’s pages as of 13 Oct 2026.

### Does Dialpad Meetings have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

### What are the best alternatives to Dialpad Meetings?

As of 21 Oct 2026, the panel rates [alfaview (3/5)](https://whats-best.ai/software/video-conferencing/alfaview), [Tixeo (3/5)](https://whats-best.ai/software/video-conferencing/tixeo) and [Nextcloud Talk (3/5)](https://whats-best.ai/software/video-conferencing/nextcloud-talk) highest among the other 27 Video Conferencing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [alfaview](https://whats-best.ai/software/video-conferencing/alfaview) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Dialpad Meetings alternatives](https://whats-best.ai/software/video-conferencing/dialpad-meetings/alternatives).

## What this page leaves out

- 3 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement.

## Sources

- [S1] Vendor page: https://www.dialpad.com (checked 2026-10-13)
- [S2] The meeting itself — found from sitemap: https://www.dialpad.com/products/video-conferencing/ (checked 2026-10-13)
- [S3] The meeting itself — found from sitemap: https://www.dialpad.com/features/screen-sharing/ (checked 2026-10-13)
- [S4] Encryption & meeting access — found from sitemap: https://www.dialpad.com/guides/virtual-waiting-room/ (checked 2026-10-13)
- [S5] Reach & accessibility — found from sitemap: https://www.dialpad.com/accessibility/ (checked 2026-10-13)
- [S6] Reach & accessibility — found from sitemap: https://www.dialpad.com/features/dial-in-number/ (checked 2026-10-13)
- [S7] Recordings, retention & admin control — found from sitemap: https://www.dialpad.com/features/call-recording/ (checked 2026-10-13)
- [S8] Recordings, retention & admin control — found from sitemap: https://www.dialpad.com/features/ai-transcription/ (checked 2026-10-13)
- [S9] Integrations & deployment — found from sitemap: https://www.dialpad.com/app-marketplace/google-calendar/ (checked 2026-10-13)
- [S10] Integrations & deployment — found from sitemap: https://www.dialpad.com/app-marketplace/microsoft-outlook/ (checked 2026-10-13)

---

Cite as: whats-best.ai, "Dialpad Meetings — Video Conferencing", AI panel analysis, as of 2026-10-21. https://whats-best.ai/software/video-conferencing/dialpad-meetings

Corrections: https://whats-best.ai/correct/757?target=page