# LoopUp Meetings — Video Conferencing

LoopUp Meetings by LoopUp Group plc holds a panel rating of 1.5/5 from 6 AI judges (category median 2/5), as of 2026-10-21. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: LoopUp Group plc (https://www.loopup.com)
- Category: [Video Conferencing](https://whats-best.ai/software/video-conferencing.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/video-conferencing/loopup-meetings
- Alternatives: https://whats-best.ai/software/video-conferencing/loopup-meetings/alternatives ([markdown](https://whats-best.ai/software/video-conferencing/loopup-meetings/alternatives.md))
- Data as of: 2026-10-21 · evaluated 2026-10-21 · oldest source captured 2026-10-20

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: LoopUp Group plc
- Headquarters: Not stated on the vendor’s pages as of 20 Oct 2026
- Data hosting: Not stated on the vendor’s pages as of 20 Oct 2026
- Free plan: Not stated on the vendor’s pages as of 20 Oct 2026

## The panel's verdict

LoopUp Meetings is strongest on reach and accessibility, where international dial-in, account-free guest joining, mobile apps and soft-phone or VoIP joining are all documented, and weakest on sovereignty and encryption and access (a flat 2). Meeting core scored a uniform 4 on the strength of documented host moderation — mute, hold, lock or unlock rooms, remove guests, talking indicator — and screen sharing, but the rationales repeatedly find no public information on participant capacity, breakout rooms, or behaviour on a constrained connection. No public information appears on the captured pages about the encryption mechanism, key handling, or whether the vendor can technically access meeting media, and the contracting entity is LoopUp Limited, incorporated in England and Wales, with the Information Commissioner's Office as UK regulator and Standard Contractual Clauses covering transfers outside the EEA — data residency and subprocessor exposure are both unknown. Recording governance scored 3-4 (60-day retention, voice prompt to guests) and integrations 3-4 (Outlook add-in, SSO guide, no public information on an API). The flagged splits show no split worth reporting. No prices appear on the captured pages.

**Speaks for it:**
- Documented host moderation — mute guests, place on hold, lock or unlock rooms, remove guests, talking indicator — with screen sharing and configurable settings.
- International dial-in with coverage claimed across 100+ countries, account-free guest joining, and documented soft-phone or VoIP joining.
- Recordings carry a voice prompt to guests, auto-expire after a stated 60 days in the account area, and download as MP3 or MP4.
- LoopUp for Outlook is documented end to end — install, scheduling, joining — alongside an administrators' single sign-on guide.

**Held against it:**
- Encryption and access scored a flat 2, with no public information on media encryption, key handling, or an end-to-end option.
- No public information on participant capacity, breakout rooms, or behaviour on a constrained connection.
- Sovereignty scored 0-1: the contracting entity sits outside the EU, and no public information covers where media and metadata are processed or which subprocessors carry the traffic.
- Recording governance scored 3-4, with no public information on storage region, encryption at rest, access logging, or organisation-wide policy over who may record.
- No public information on an API, provisioning, webhooks, or self-hosted deployment.

**Best for:**
- You run multinational meetings where external guests join by telephone, with dial-in coverage claimed across 100+ countries and no account required for guests.
- You schedule from Outlook and want the add-in plus an administrators' single sign-on guide already documented.
- You want bounded recording: guests hear a voice prompt, and recordings auto-expire after 60 days with MP3/MP4 download.

**Avoid if:**
- You need a contracting and processing chain inside the EU: the contracting entity is LoopUp Limited, incorporated in England and Wales, transfers outside the EEA rest on Standard Contractual Clauses, and sovereignty scored 0-1.
- Your security review requires evidence of media encryption or key custody beyond an access code and lockable rooms; encryption and access scored a flat 2.
- You must retain meeting recordings beyond the stated 60-day window in the account area, where they auto-expire.
- Your works council needs every AI touchpoint on recordings named in advance: captured Teams telephony pages state call recordings and transcripts become available to Microsoft Copilot and Teams AI.

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v1). "n/r" = not rated: the vendor publishes no price.

| Criterion | The IT Administrator | The Security Officer | The Works Council Advocate | The Educator | The Accessibility Advocate | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| The meeting itself | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 | 2/5 |
| Encryption & meeting access | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 |
| Reach & accessibility | 2/5 | 2/5 | 2.5/5 | 2/5 | 2/5 | 2/5 |
| Recordings, retention & admin control | 2/5 | 1.5/5 | 2/5 | 2/5 | 2/5 | 1.5/5 |
| Integrations & deployment | 1.5/5 | 2/5 | 1.5/5 | 1.5/5 | 2/5 | 1.5/5 |
| European sovereignty | 0.5/5 | 0/5 | 0.5/5 | 0.5/5 | 0.5/5 | 0/5 |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **1.5/5** | **1/5** | **1.5/5** | **1.5/5** | **2/5** | **1.5/5** |

### The judges

- **The IT Administrator** (v1.0): Gets the call when the board meeting will not start. Wants capacity published rather than promised, room systems that work, SSO, and diagnostics after a bad call. Judges a product by its worst meeting, not its demo.
- **The Security Officer** (v1.0): Wants to know what the vendor can see, and reads "encrypted" as a question rather than an answer. Asks which meetings get end-to-end encryption, what stops working when they do, who holds the keys, and who can walk into a meeting with a link.
- **The Works Council Advocate** (v1.0): A recorded meeting is personal data about everyone in it. Wants to know who may record, who is told, how long it is kept, and whether attention tracking or attendance analytics can be switched off outright. Reads engagement scoring as surveillance with a chart.
- **The Educator** (v1.0): Teaches thirty people who join from whatever they have, half of them on a phone in a dead spot. Cares that the browser works without an install, that guests need no account, that breakout rooms are usable, and that nobody is excluded by bandwidth or by a missing caption.
- **The Accessibility Advocate** (v1.0): Judges the product by whether a deaf colleague and a screen-reader user can run the meeting, not merely attend it. Wants live captions, keyboard operation, a published conformance report, and dial-in for people with no usable connection. Treats an accessibility page with no report as a marketing page.
- **The Skeptic** (v1.0): Has read many pages claiming end-to-end encryption and wants the sentence that says which meetings, on which plan, with what turned off. Also reads for the participant cap, the dial-in minutes, and where recording storage stops being free.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Ownership | Not determined | — | — |
| Data residency | Not determined | — | — |
| Subprocessors | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- UK regulator: Information Commissioner’s Office [S2]

**Data**
- Breach notification: yes [S2]
- Call detail retention: 12 [S2]
- Customer record retention: 6 [S2]
- Data transfer portability: structured, commonly used, machine-readable · yes [S2]
- Recording availability: 60 · LoopUp account area · 24 [S9]
- Recording download: Meeting History tab in account.loopup.com · yes [S9]
- Subject rights: access, amendment, withdrawal of consent, objection, transfer, erasure, restriction, non-discrimination, complaints [S2]

**Legal**
- Childrens data: no [S2]
- Copyright holder: 2025 · LoopUp Ltd · LoopUp · 樂洽 [S5]
- Data sale policy: no · yes [S2]
- Headquarters: London [S1]
- International transfers mechanism: European Commission approved Standard Contractual Clauses [S2]
- Policy version: v6.4 · 11 January 2024 [S2]
- Privacy contact email: privacy@loopup.com · LoopUp, Legal and Compliance, 52 Tabernacle Street, London EC2A 4NJ, UK [S2]
- Sensitive data collection: no [S2]
- Trademark note: LoopUp Ltd is the site owner; 樂洽 is a trademark of LoopUp Ltd, 2025 copyright [S11]
- Trademarks: LoopUp Ltd owns LoopUp and 樂洽 trademarks; page dated 2025 [S3]
- UK entity: LoopUp Limited · England and Wales · 04677393 [S2]
- Website controller: LoopUp Limited [S2]

**Product**
- Access code: yes [S3]
- Account area URL: account.loopup.com [S7]
- AI integration: PSTN calling in Teams makes call recordings/transcripts available to Microsoft Copilot and Teams AI [S1]
- Billing codes: yes [S3]
- Call recordings consent: yes · yes · yes [S2]
- Countries covered: 100+ [S1]
- Dial in recording: yes [S3]
- Global model: One global contract, support team, admin portal and analytics. [S1]
- Guest joining: Guests can join a LoopUp meeting without a LoopUp account [S3]
- Headquarters: London [S2]
- Honeywell case: 35000 · 75 · 75 · 80 [S1]
- Honeywell provisioning: one day · two weeks [S1]
- International dialin list location: Full list of international dial-in numbers available from LoopUp account area [S7]
- Join meeting soft phone voip: Support article covers joining a LoopUp meeting on a soft phone or VoIP [S8]
- Join methods: mobile app · LoopUp account · LoopUp for Outlook app · extension number [S3]
- Market position: multinational enterprises [S1]
- Meeting management: add guests · view meeting information · mute guests · hold guests · talking indicator · guest display names · lock/unlock meeting rooms · remove guests and end meeting [S3]
- Meeting recording: yes [S3]
- Microsoft partner: #1 Ranked Operator Connect Provider · 2010 · Microsoft Solutions Partner — Modern Work · Advanced Specialization [S1]
- Operator connect countries: 71 [S1]
- Outlook addin dialin access: LoopUp for Outlook allows viewing all available international dial-in numbers via Add/Remove Dial-In Numbers [S7]
- Portal capabilities: order new numbers · port existing numbers · global analytics · role and location-based access · invoices and support access [S1]
- Press one to join: yes [S3]
- Recording formats: yes · MP3 · MP4 [S9]
- Recording max duration: 10 · 3 [S9]
- Recording notification prompt: The host is recording this meeting [S9]
- Recording platforms: web · iOS app · Android app [S9]
- Recording share guidance: upload to a secure cloud-based platform [S9]
- Retention rate: 99.8 [S1]
- Screen sharing and video: LoopUp meetings support sharing your screen or video [S4]
- Screen sharing settings: Screen sharing has configurable settings [S4]
- Teams telephony coverage: cloud PSTN-replacement · Microsoft Teams telephony · >100 [S2]
- Tier1 carriers: 20+ [S1]
- Years experience: 20+ [S1]

**Support**
- Availability: yes · 24/7 · multilingual [S1]
- Handovers: follow-the-sun · central and local [S1]
- Ios docs: Help center articles for the LoopUp iOS app: install, meeting management, scheduling, and joining meetings from the mobile app [S12]
- Outlook docs: Help center articles for LoopUp für Outlook: Windows PC install, joining meetings via Outlook, scheduling via the Outlook app, sign-out/sync, account area access in Outlook [S12]
- Teams docs: LoopUp App for Microsoft Teams category exists but no articles found (Keine Artikel gefunden) [S12]

## Questions

### Is LoopUp Meetings European?

Not determined: the vendor’s pages as captured do not say where LoopUp Meetings is based.

### Where does LoopUp Meetings store data?

Not stated on the vendor’s pages as of 20 Oct 2026.

### Does LoopUp Meetings have a free plan?

Not stated on the vendor’s pages as of 20 Oct 2026.

### What are the best alternatives to LoopUp Meetings?

As of 21 Oct 2026, the panel rates [alfaview (3/5)](https://whats-best.ai/software/video-conferencing/alfaview), [Tixeo (3/5)](https://whats-best.ai/software/video-conferencing/tixeo) and [Nextcloud Talk (3/5)](https://whats-best.ai/software/video-conferencing/nextcloud-talk) highest among the other 27 Video Conferencing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [alfaview](https://whats-best.ai/software/video-conferencing/alfaview) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [LoopUp Meetings alternatives](https://whats-best.ai/software/video-conferencing/loopup-meetings/alternatives).

## What this page leaves out

- We found no public information on pricing on the pages we read (loopup.com, loopup.com/us/legal/privacy-policy, support.loopup.com/s/joining-and-managing-a-meeting?language=en_US, loopup.com/de/faqs/bildschirmfreigabe, support.loopup.com/s/article/guide-sso-for-administrators?language=en_US, support.loopup.com/s/article/changing-your-password?language=en_US and 6 more). If the vendor publishes it somewhere else, send us the page.
- 17 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown.

## Sources

- [S1] Vendor page: https://www.loopup.com (checked 2026-10-20)
- [S2] Legal notice — found from the homepage: https://loopup.com/us/legal/privacy-policy/ (checked 2026-10-20)
- [S3] The meeting itself — found from sitemap: https://support.loopup.com/s/joining-and-managing-a-meeting?language=en_US (checked 2026-10-20)
- [S4] The meeting itself — found from sitemap: https://loopup.com/de/faqs/bildschirmfreigabe/ (checked 2026-10-20)
- [S5] Encryption & meeting access — found from sitemap: https://support.loopup.com/s/article/guide-sso-for-administrators?language=en_US (checked 2026-10-20)
- [S6] Encryption & meeting access — found from sitemap: https://support.loopup.com/s/article/changing-your-password?language=en_US (checked 2026-10-20)
- [S7] Reach & accessibility — found from sitemap: https://support.loopup.com/s/article/international-dial-in-numbers?language=en_US (checked 2026-10-20)
- [S8] Reach & accessibility — found from sitemap: https://support.loopup.com/s/article/joining-a-meeting-soft-phone-or-VoIP?language=en_US (checked 2026-10-20)
- [S9] Recordings, retention & admin control — found from sitemap: https://support.loopup.com/s/article/Recording-a-LoopUp-Meeting?language=en_US (checked 2026-10-20)
- [S10] Recordings, retention & admin control — found from sitemap: https://support.loopup.com/s/article/downloading-call-recordings?language=en_US (checked 2026-10-20)
- [S11] Integrations & deployment — found from sitemap: https://support.loopup.com/s/integrations?language=en_US (checked 2026-10-20)
- [S12] Integrations & deployment — found from sitemap: https://loopup.com/de/apps-tools/loopup-fuer-outlook/ (checked 2026-10-20)

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Cite as: whats-best.ai, "LoopUp Meetings — Video Conferencing", AI panel analysis, as of 2026-10-21. https://whats-best.ai/software/video-conferencing/loopup-meetings

Corrections: https://whats-best.ai/correct/974?target=page