# Make — Workflow Management

Make by Make s.r.o. holds a panel rating of 2/5 from 6 AI judges (category median 2/5), as of 2026-11-04. Provenance: provenance unknown; sovereignty: not determined.

- Vendor: Make s.r.o. (https://www.make.com)
- Category: [Workflow Management](https://whats-best.ai/software/workflow-management.md)
- Provenance (editorial classification): provenance unknown
- Canonical page: https://whats-best.ai/software/workflow-management/make
- Alternatives: https://whats-best.ai/software/workflow-management/make/alternatives ([markdown](https://whats-best.ai/software/workflow-management/make/alternatives.md))
- Data as of: 2026-11-04 · evaluated 2026-11-04 · oldest source captured 2026-11-03

**AI-generated.** Every score, rationale and verdict here is written by a panel of AI judges from public evidence — an analysis, not a hands-on test. Every fact quotes the vendor page it was read from. No score can be bought. How scores are made: https://whats-best.ai/methodology

## At a glance

- Vendor: Make s.r.o.
- Headquarters: Not stated on the vendor’s pages as of 3 Nov 2026
- Data hosting: Not stated on the vendor’s pages as of 3 Nov 2026
- Free plan: Yes, per the vendor’s own page [S1]

## The panel's verdict

Make, a workflow-management product, earns its highest scores on integrations and connectors, 6 to 8: a SAP ECC agent with 35 purchase, material and sales-order actions maintained by Make itself, an Enterprise-only on-premises agent for Windows Server, Debian, Ubuntu, Fedora and Red Hat, and over a thousand external services. Process design scores 3 to 4 on a drag-and-drop builder with conditional branching and approve/decline links sent via email, Slack or Teams. The weakest scores are sovereignty, 0 to 2, and hosting and portability, 2 to 3: the engine runs in the vendor's AWS EC2 cloud with no region named, the on-premises agent bridges into private networks rather than hosting the engine, and we found no public information on subprocessors or a data processing agreement. Run reliability spreads 3 to 5 — help pages cover automatic retry and error handling, with no public information on failure alerting, replay or a status page. Governance and audit scores 5 to 6 on Enterprise-only audit logs kept 12 months. Only the free plan — no credit card required, no time limit — is publicly priced.

**Speaks for it:**
- SAP ECC agent with 35 documented purchase, material and sales-order actions, supported and maintained by Make itself
- Enterprise on-premises agent installs on Windows Server, Debian, Ubuntu, Fedora and Red Hat, with one agent connecting many applications on the same network
- Custom steps in JavaScript or Python alongside over a thousand external services, with maintenance ownership stated per connector
- Audit logs kept 12 months at organization and team level, filterable by event, time period, user and team
- Security page claims SOC 2 Type II and SOC 3, with encryption at rest under AES-256 and AWS KMS

**Held against it:**
- Sovereignty scores sit at 0 to 2, with no public information on the contracting entity's jurisdiction, data residency, subprocessors — including the AI model providers behind the AI agents and Maia — or a data processing agreement
- The engine's only evidenced hosting is the vendor's AWS EC2 cloud with no region named; the on-premises agent is a bridge rather than a self-hosted edition, and there is no public information on exporting workflow definitions
- No public information on failure alerting, replay of a failed run from the failing step, or a public status page with an uptime commitment
- The documented approval is an approve/decline link via email, Slack or Teams, with no public information on forms, role-assigned approvals with substitutes, deadlines or versioning of a running process
- Audit logs are Enterprise-only, with no public information on separate development, test and production environments, SCIM provisioning or export of the audit trail

**Best for:**
- You need to automate SAP ECC purchasing and materials processes and can license an Enterprise plan
- You must reach applications inside your corporate network, since one on-premises agent connects many applications on the same network
- Your team builds branching, multi-step automations and can fill gaps with custom JavaScript or Python
- You want to evaluate before committing — the free plan requires no credit card and has no time limit

**Avoid if:**
- You need the workflow engine to run on your own infrastructure — the pages document a cloud engine on AWS EC2 and an agent that bridges into your network rather than hosting it
- Your approvals require role assignment, substitutes, deadlines and escalation — the documented approval is an approve/decline link sent via email, Slack or Teams
- Your compliance review requires a named hosting region, an EU contracting entity or a subprocessor list — the pages name AWS EC2 without a region, and sovereignty scores sit at 0 to 2
- You must budget a monthly cost before a procurement round — only the free plan shows a price, and the SAP connection and on-premises agent sit behind an Enterprise sign-up

## Scores by judge and criterion

Scores out of 5, each judge scoring independently against the published rubric (v2). "n/r" = not rated: the vendor publishes no price, or the judge found no public information on that criterion.

| Criterion | The Process Owner | The Integration Engineer | The Operations Analyst | The Head of IT | The Data Protection Officer | The Skeptic |
| --- | --- | --- | --- | --- | --- | --- |
| Process design, forms & approvals | 2/5 | 2/5 | 2/5 | 1.5/5 | 2/5 | 1.5/5 |
| Connectors, API & on-premise reach | 3/5 | 4/5 | 3.5/5 | 3/5 | 3.5/5 | 3.5/5 |
| Execution, error handling & monitoring | 2/5 | 2/5 | 2/5 | 2/5 | 2.5/5 | 1.5/5 |
| Governance, credentials & audit trail | 3/5 | 3/5 | 2.5/5 | 3/5 | 3/5 | 2.5/5 |
| Hosting options & portability | 1/5 | 1/5 | 1/5 | 1/5 | 1/5 | 1.5/5 |
| European sovereignty | n/r | n/r | n/r | n/r | 1/5 | n/r |
| Pricing transparency | n/r | n/r | n/r | n/r | n/r | n/r |
| **Weighted verdict** | **2.5/5** | **2.5/5** | **2/5** | **2/5** | **2/5** | **2/5** |

### The judges

- **The Process Owner** (v1.0): Runs purchase approvals and invoice release for a 400-person Mittelstand company. Wants approvers set by role rather than by name, a substitute when someone is on holiday, deadlines that escalate, and a process change that does not break the forty requests already in flight.
- **The Integration Engineer** (v1.0): Wires the ERP to the shop, the shop to DATEV and the CRM to everything else. Wants connectors documented by action rather than counted in logos, a generic HTTP step for the rest, an on-premise agent that reaches the SQL server without a hole in the firewall, and a failed run replayable from the step that failed.
- **The Operations Analyst** (v1.0): Is asked every Monday why invoices took eleven days. Wants a searchable execution history, cycle times per step, alerts that reach a channel rather than an unread mailbox, runtime and throughput limits published before the month-end run hits them — and to know what a loop over 5,000 rows costs in tasks.
- **The Head of IT** (v1.0): Answers for every automation a department builds without asking. Wants SSO, separate test and production, an inventory of workflows with their owners — and an exit: definitions exportable as BPMN or documented JSON, a self-hosted edition, and an engine licence that will still apply in five years.
- **The Data Protection Officer** (v1.0): Reads every workflow as a chain of transfers. Asks where the execution log keeps its copy of the payload and for how long, which subprocessors and AI model providers a step sends data to, whether payloads can be masked, and what the approval trail records about employees before the works council asks.
- **The Skeptic** (v1.0): Knows that "7,000 integrations" counts connectors nobody maintains, that "unlimited workflows" says nothing about the tasks each run consumes, and that "no-code" ends at the first API without a connector. Reads for what counts as a task, how long failed runs are kept, which model an "AI agent" step sends data to, and whether the workflows can leave the platform at all.

## European sovereignty — proven facts

Built only from facts on the vendor's own pages; a dimension we could not prove is left open, never scored as zero. Headline: not determined.

| Dimension | Finding | Points | Source |
|---|---|---|---|
| Legal entity | Not determined | — | — |
| Hosting location | Not determined | — | — |
| Hosting options | Not determined | — | — |
| Open source | Not determined | — | — |
| Data processing agreement | Not determined | — | — |
| Transfer impact assessment | Not determined | — | — |

## Key facts

Each fact is the vendor's own statement, cited to the source page it was read from ([S*n*] → Sources).

**Compliance**
- GDPR: yes [S2]
- Owasp: yes · OWASP [S2]
- Pentesting: regular third-party penetration testing [S2]
- SOC 2: yes [S2]
- Soc3: yes [S2]

**Data**
- Audit logs retention: 12 [S9]
- Log retention days: 30 · yes [S2]

**Hosting**
- Multi zone: 2 [S2]
- Provider: yes · AWS EC2 [S2]

**Integrations**
- Approval channels: Approval notifications via email, Slack or Teams with approve/decline link [S3]
- HR leave system trigger: Workflow triggers from HR/leave management system, checks team calendar tool for approved absences [S3]

**Legal**
- Copyright holder: Celonis, Inc. [S2]
- Copyright holder: 2026 · Celonis, Inc. [S3]
- Copyright holder: 2026 · Celonis, Inc. [S6]

**Pricing**
- Enterprise plan required: yes [S5]
- Free account: yes [S6]
- Free plan: yes · no · no [S1]

**Product**
- Access control network: yes [S2]
- Action add purchase order item: Adds an item to an existing purchase order. [S5]
- Action add purchase requisition item: Adds an item to an existing purchase requisition. [S5]
- Action change material: Modifies an existing material's data. [S5]
- Action change outline agreement: Modifies an existing outline agreement. [S5]
- Action change purchase order: Modifies a purchase order. [S5]
- Action change purchase order items: Modifies one or more existing purchase order items. [S5]
- Action change purchase requisition: Modifies a purchase requisition. [S5]
- Action change purchase requisition items: Modifies one or more purchase requisition items. [S5]
- Action change sales order: Modifies a sales order. [S5]
- Action count: 35 · 0 [S5]
- AI agents: Set goals, provide tools, define limits – and see the reasoning [S1]
- AI assistant maia: Maia AI assistant builds workflows from an app-agnostic prompt [S3]
- Audit logs enterprise only: Enterprise · organization owners · admins · team admins [S9]
- Audit logs filtering: events · time periods · users · teams [S9]
- Audit logs levels: organization · team [S9]
- Audit logs visibility: organization owners · admins [S9]
- Benefits: Shorter approval turnaround · Fewer staffing gaps · Reduced HR lookup effort · Increased leave policy compliance [S3]
- Company owner: Celonis, Inc. [S5]
- Connect to hundreds of cloud apps: Connects SAP ECC to hundreds of modern cloud apps without code [S5]
- Credential requests availability: official Make Partners · Enterprise customers · yes [S10]
- Credential requests description: secure way to collect connection credentials from third parties via secure request links [S10]
- Credential requests guest role: yes [S10]
- Credential requests recipient control: revoke · reauthorize · edit · yes [S10]
- Custom code: JavaScript · Python [S1]
- Customer scale: 500,000+ [S4]
- Data formatting: yes [S6]
- Developed by community: community users [S6]
- Encryption at rest: AES-256 · AWS KMS [S2]
- Encryption in transit: 256 · 1.2 · 1.3 [S2]
- Free account on signup: yes [S5]
- Free trial: yes [S3]
- Governance: Manage access and compliance with confidence [S1]
- Lead dedup workflow: Lead capture automation standardizes phone/email, deduplicates CRM contacts by email then phone, creates lead with campaign source [S4]
- Lead intake logging: Submissions logged to a lead intake log such as a spreadsheet or database table [S4]
- Maia assistant: Maia AI assistant builds workflows from app-agnostic prompts [S4]
- Maintained by make: Make [S5]
- Mcp server: Build & run automations from Claude, ChatGPT or Gemini [S1]
- Module definition: module · actions Make performs with an app [S6]
- Multi step workflows: yes [S6]
- Observability: See your whole stack live. Including 3rd party resources [S1]
- On prem linux support: yes · Debian · Ubuntu · Fedora · Red Hat [S12]
- On prem windows support: yes · Windows Server (8, 10, 11) [S12]
- On premise sync: Syncs on-premise ERP databases directly with cloud software [S5]
- Onprem agent availability: Enterprise [S11]
- Onprem agent multi app: yes [S11]
- Real time requisition updates: Real-time updates of requisition items [S5]
- Realtime sync: yes [S6]
- Sap ecc agent exists: yes [S5]
- Scenario definition: scenario · workflow made up of modules [S6]
- SSO: Google · Facebook · GitHub · yes [S2]
- Target users: HR teams managing leave policy compliance · People managers approving direct reports' time off · Employees wanting timely decisions [S3]
- Thousands of apps: over a thousand external services [S6]
- User base: 500000 [S3]
- User count: 350,000+ users [S2]
- Visual builder: Build and manage AI agents and automations in one visual landscape [S1]
- Workflow builder: Build by prompting, drag-and-drop, or MCP [S1]
- Workflow time off approval: Automated workflow routes time off requests to manager's approval after checking employee balance and team absence overlaps [S3]
- Wpwebhooks actions count: 1 [S6]
- Wpwebhooks integration: WP Webhooks integration on Make connects WordPress to external apps [S6]
- Wpwebhooks vendor: Cozmoslabs Plugins · yes [S6]
- Wpwebhooks webhook action: Action · Webhook Action [S6]

**Support**
- Bug bounty: yes [S2]

## Questions

### Is Make European?

Not determined: the vendor’s pages as captured do not say where Make is based.

### Where does Make store data?

Not stated on the vendor’s pages as of 3 Nov 2026.

### Does Make have a free plan?

Yes. Make has a free plan, per [the vendor’s page captured 3 Nov 2026](https://whats-best.ai/evidence/17878).

### What are the best alternatives to Make?

As of 4 Nov 2026, the panel rates [n8n (3.5/5)](https://whats-best.ai/software/workflow-management/n8n), [Frends (3/5)](https://whats-best.ai/software/workflow-management/frends) and [Appian (3/5)](https://whats-best.ai/software/workflow-management/appian) highest among the other 22 Workflow Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is [n8n](https://whats-best.ai/software/workflow-management/n8n) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: [how scores are made](https://whats-best.ai/methodology#ordering). The full list, with European products first: [Make alternatives](https://whats-best.ai/software/workflow-management/make/alternatives).

## What this page leaves out

- 51 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 4 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 3 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material.
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material.

## Sources

- [S1] Vendor page: https://www.make.com (checked 2026-11-03)
- [S2] Security / trust page — found from the homepage: https://www.make.com/security (checked 2026-11-03)
- [S3] Process design, forms & approvals — found from sitemap: https://www.make.com/workflows/route-time-off-requests-for-approval (checked 2026-11-03)
- [S4] Process design, forms & approvals — found from sitemap: https://www.make.com/workflows/capture-form-leads-without-duplicates (checked 2026-11-03)
- [S5] Connectors, API & on-premise reach — found from sitemap: https://make.com/integrations/sap-agent (checked 2026-11-03)
- [S6] Connectors, API & on-premise reach — found from sitemap: https://make.com/integrations/wp-webhooks (checked 2026-11-03)
- [S7] Execution, error handling & monitoring — found from sitemap: https://help.make.com/automatic-retry-of-incomplete-executions (checked 2026-11-03)
- [S8] Execution, error handling & monitoring — found from sitemap: https://help.make.com/error-handling (checked 2026-11-03)
- [S9] Governance, credentials & audit trail — found from sitemap: https://help.make.com/audit-logs (checked 2026-11-03)
- [S10] Governance, credentials & audit trail — found from sitemap: https://help.make.com/credential-requests (checked 2026-11-03)
- [S11] Hosting options & portability — found from sitemap: https://help.make.com/on-premise-agent (checked 2026-11-03)
- [S12] Hosting options & portability — found from sitemap: https://www.make.com/on-prem-agents (checked 2026-11-03)

---

Cite as: whats-best.ai, "Make — Workflow Management", AI panel analysis, as of 2026-11-04. https://whats-best.ai/software/workflow-management/make

Corrections: https://whats-best.ai/correct/1527?target=page