Order operations & back office — found from sitemap — Sana Commerce

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Facts read from this source

• Invoice based returns Report an error

  “Invoice-based: A customer can create a return order based on invoice by selecting the order lines from the invoice to return. In this case, a return order can be created only when the order has been posted in the ERP system and the invoice has been created.”

• Invoice free returns Report an error

  “Invoice-free: A customer can create a return order which is not connected to any sales document from the My return orders page by adding a product to the return order. Such return orders should be checked and processed manually by a sales manager.”

• Return order setup Report an error

  “To set up return orders for different customer types, log in to Sana Admin and click: Setup > Sales documents.”

• Return reasons erp Report an error

  “Select a return reason. The list of return reasons is retrieved from the ERP system. This is a required field.”

• Erp integrations returns Report an error

  “Microsoft Dynamics NAV: Return Orders Microsoft Dynamics AX: Return Orders Microsoft Dynamics 365 Business Central: Return Orders Microsoft Dynamics 365 for Finance and Operations: Return Orders SAP Business One: Return Requests SAP ECC: Return Orders SAP S/4HANA: Return Orders”

• Return system pages Report an error

  “The return order functionality relies on four dedicated system pages. You can edit all of them in Sana Admin under Web pages > System pages.”

• Return order comments Report an error

  “A customer can enter a general comment for a return order and for each sales line. The general comment for a return order is limited to 2000 characters. Return order line comments are limited to 900 characters.”

• Return file attachments Report an error

  “A customer can attach images (PNG, GIF, JPEG, AVIF), audio, video and PDF files to the return order. Several files can be attached. To attach several files, all required files should be selected and added simultaneously. The total maximum size of file attachments is 12 megabytes. The length of a file name must not exceed 40 characters.”

• Return attachment storage Report an error

  “In File manager, all files attached to the return orders can be found at the following location: Root > Documents > sales document attachments > return order.”

• Return order emails Report an error

  “When return orders are created by customers, they receive return order confirmation e-mails. At the same time, the e-mail that the return order has been created is sent to webstore administrator.”

• Return email templates Report an error

  “Return order confirmation Return order confirmation e-mail which is sent to a customer. New return order request Return order notification which is sent to a webstore administrator.”

• Rma notification email Report an error

  “In the RMA notifications e-mail addresses field, enter the e-mail address to which e-mails about created return orders should be sent.”

Scores citing this record

• The B2B Seller Order operations & back office
• The Data Protection Officer Extensibility & developer surface
• The Data Protection Officer Order operations & back office
• The Data Protection Officer Data ownership & exit
• The Developer Extensibility & developer surface
• The Developer Order operations & back office
• The Merchant Extensibility & developer surface
• The Merchant Order operations & back office
• The Operations Lead Extensibility & developer surface
• The Operations Lead Order operations & back office
• The Skeptic Order operations & back office