Terms of service — Paddle Billing

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Facts read from this source

• Contracting entities Report an error

  “"Paddle", “we” or “us” means: (i) if the Buyer completes the Transaction in the United States, Paddle.com Inc., incorporated in the United States with business address at 3811 Ditmars Blvd. #1071, Astoria, New York, NY 11105-1803, USA; (ii) if the Supplier is a UK/IOM Supplier and the Buyer completes the Transaction outside the United States, Paddle Payments Limited, incorporated in Ireland with company number 572448 and registered office at The Academy, 42 Pearse Street, Dublin, D02 HV59, Ireland; or (iii) in all other cases, Paddle.com Market Limited, incorporated in England and Wales with company number 08172165 and registered office at 30 Old Bailey, London EC4M 7AU, England.”

• Change notice Report an error

  “Modifications are effective immediately for any Suppliers who sign up on or after the date of publication, and 30 days from the date of publication for all existing Suppliers.”

• Model Report an error

  “You appoint Paddle as your non-exclusive reseller of the Product across all territories.”

• Payment currencies Report an error

  “"Payment Currency" means the currency which you select for you Supplier Account, being USD, EUR, GBP, CAD or AUD;”

• Checkout discount Report an error

  “(i) Paddle Checkout: 5% of SRP plus $0.50;”

• Invoicing discount Report an error

  “(ii) Paddle Invoicing (where payment is made by bank transfer): 3.5% of SRP.”

• Checkout recovery fee Report an error

  “(i) Checkout Recovery: 10% of each checkout successfully recovered;”

• Merchant of record pricing Report an error

  “As Merchant of Record, Paddle reserves the right to set the price or licence fee at which the Product is offered for sale to Buyers.”

• Alternative discount right Report an error

  “Notwithstanding the Paddle Discount calculation set out in clause 3.2 above, Paddle may, in its sole discretion, elect to apply an alternative discount structure (the "Alternative Discount") to the Supplier’s transactions.”

• Sales tax handling Report an error

  “This structure allows Paddle to handle Sales Tax collection, reporting and remittance in connection with Transactions and payments under this Agreement.”

• Pci certification Report an error

  “Paddle shall maintain PCI certification during the term of this Agreement and will notify Supplier without undue delay if it fails to be certified during this time.”

• First tier support Report an error

  “Paddle agrees to provide first tier after-sales support to Buyers. First tier after-sales support includes invoicing, handling requests for refunds, payment, reconciliation and initial order related support.”

• Forex margin Report an error

  “Paddle will convert the amount at the mid-market rate provided by Open Exchange Rates at the time the payment is received from the Buyer plus a foreign exchange margin of 2% for major currencies (USD / EUR / GBP), 2.5% for CZK, DKK, NOK and THB, and 3% for all other currencies.”

• Payout threshold Report an error

  “Provided the Supplier Fee accrued during each month is above $100, €100 or £100 (or some higher amount as agreed between you and Paddle) Paddle shall pay the Supplier Fee to you on or before the 15th of the following month”

• International transfer fee Report an error

  “A charge of $15 will be payable by you for each international bank transfer (€15 if your Payment Currency is EUR or £15 if your Payment Currency is GBP).”

• Currency conversion margin Report an error

  “If you opt to receive payment in a currency different to the Payment Currency, then we reserve the right to charge a conversion margin of up to 1.5%.”

• Ach free Report an error

  “Where possible, Paddle will make international transfers through our local ACH network and there will be no charge to you for such transfers.”

• Refund window Report an error

  “(i) the Buyer requests a refund within fourteen (14) days of the date of a one-off Transaction or, in the case of a subscription service, within 14 days from the date on which the subscription was last renewed and Paddle determines, in its sole discretion, that a refund is appropriate;”

• Chargeback fee Report an error

  “in the case of a Chargeback or Pre-Chargeback Alert, a fee of up to 20 GBP, USD or EUR, or 40 AUD or CAD depending on the Transaction Currency”

• Setoff rights Report an error

  “the Supplier hereby authorises us to set-off by whatever means the whole or any part of the Supplier's liability to us under this Agreement against any funds, sums or other amounts owing to, the Supplier under this Agreement”

• Dormancy charge Report an error

  “Where you have no sales for a period of six (6) consecutive months (the “Dormancy Period”) and there is an outstanding Supplier Fee due to you, Paddle reserves the right to charge you an account dormancy charge ("Dormancy Charge") and/or deactivate your Supplier Account.”

• Termination notice Report an error

  “Either party may terminate this Agreement at any time by giving the other party at least 30 days’ prior notice in writing.”

• Liability cap Report an error

  “Paddle's aggregate liability, howsoever arising and whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise, under the Agreement shall not exceed the sum of the Paddle Discounts applied to Transactions in the 6-month period immediately preceding that date of the event or circumstance giving rise to the liability.”

• Disclaimer as is Report an error

  “the services are provided "as-is" and without warranties of any kind”

• Retained product ownership Report an error

  “you and your licensees retain ownership of all right, title and interest in and to the Product, any related documentation and Trademarks, and all Intellectual Property Rights therein”

• Additional services Report an error

  “From time to time, you may choose to activate optional Additional Services. The Additional Services may be activated via the Supplier Dashboard.”

• Supplier dashboard Report an error

  “"Supplier Dashboard" means the dashboard found at vendors.paddle.com/ (or such other URL that Paddle may provide from time to time) where you are able to access your Supplier Account, view confirmed sales, amend account settings and access all reports”

• Self billing Report an error

  “Paddle makes available self-billed invoicing in respect of applicable Supplier Fees.”

• Checkout recovery service Report an error

  “"Checkout Recovery" means the Additional Service offered by Paddle through which Paddle emails a prospective Buyer if they have commenced but not completed the purchase of a Product;”

• Supplier support obligation Report an error

  “You warrant that you will provide any additional ongoing customer service and after-sales support in respect of the Product including but not limited to technical and/or delivery level support (e.g. Service Level Agreements)”

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Scores citing this record

• The Billing Engineer Cross-border VAT & tax handling
• The Billing Engineer European sovereignty
• The Billing Engineer Pricing transparency
• The Billing Engineer Cross-border VAT & tax handling
• The Billing Engineer Payment collection, dunning & portability
• The Billing Engineer European sovereignty
• The Billing Engineer Pricing transparency
• The Finance Lead Cross-border VAT & tax handling
• The Finance Lead European sovereignty
• The Finance Lead Pricing transparency
• The Finance Lead Cross-border VAT & tax handling
• The Finance Lead Payment collection, dunning & portability
• The Finance Lead European sovereignty
• The Finance Lead Pricing transparency
• The SaaS Founder Cross-border VAT & tax handling
• The SaaS Founder European sovereignty
• The SaaS Founder Pricing transparency
• The SaaS Founder Cross-border VAT & tax handling
• The SaaS Founder Payment collection, dunning & portability
• The SaaS Founder European sovereignty
• The SaaS Founder Pricing transparency
• The Service-Business Owner Cross-border VAT & tax handling
• The Service-Business Owner European sovereignty
• The Service-Business Owner Pricing transparency
• The Service-Business Owner Cross-border VAT & tax handling
• The Service-Business Owner Payment collection, dunning & portability
• The Service-Business Owner European sovereignty
• The Service-Business Owner Pricing transparency
• The Skeptic Cross-border VAT & tax handling
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Invoices & e-invoicing compliance
• The Skeptic Cross-border VAT & tax handling
• The Skeptic Payment collection, dunning & portability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Tax Adviser Cross-border VAT & tax handling
• The Tax Adviser Payment collection, dunning & portability
• The Tax Adviser European sovereignty
• The Tax Adviser Pricing transparency
• The Tax Adviser Invoices & e-invoicing compliance
• The Tax Adviser Cross-border VAT & tax handling
• The Tax Adviser Payment collection, dunning & portability
• The Tax Adviser European sovereignty
• The Tax Adviser Pricing transparency