Source
Payment collection, dunning & portability — found from sitemap — Paddle Billing
Checked for Paddle Billing on 26 Oct 2026
- Page
- https://developer.paddle.com/concepts/retain/payment-recovery-dunning
- Checked
- 26 Oct 2026, 16:49 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:74a747f2b8cde11899c235253dfa7a00c634c7025abc1d06ab0068512262815f
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Payment recovery overview Report an error
“Payment Recovery, part of Paddle Retain, automatically recovers subscriptions that are at risk of churning because of payment failure and expired payment methods.”
-
Dunning window days Report an error
“Retain automatically retries failed payment methods over a 30-day window.”
-
Retry factors Report an error
“Boost recovery success with optimized timing based on 15+ datapoints.”
-
Recovery rate claim Report an error
“Paddle Retain has the highest payment recovery rate on the market.”
-
Churn reduction claim Report an error
“Optimized retries and notifications reduce churn without any intervention.”
-
No login update Report an error
“Customers can securely update their details without logging in to your app.”
-
Notification channels Report an error
“Send whitelabeled payment recovery notifications by email, in your app, and by SMS.”
-
Tactical retries Report an error
“Automatically retry payments over the dunning window, and turn on Tactical Retries to retry failed payments at optimal times based on the payment method type, customer location, and other details.”
-
Dunning scope Report an error
“Dunning only applies to automatically-collected subscriptions. Manually-collected subscriptions become past due when an invoice is unpaid 24 hours after its due date, but Paddle Retain doesn't take any action on them.”
-
Dunning end outcome Report an error
“When all payment recovery attempts are exhausted, Paddle Retain automatically pauses or cancels subscriptions for you.”
-
Recovery reactivation Report an error
“When a failed payment goes through successfully because of Payment Recovery, a subscription changes from past due to active, as long as it has no other past due transactions. The next billing date stays the same, and it renews as normal.”
-
Recovery email format Report an error
“Payment Recovery sends a short, personal, plaintext email to let the customer know that their payment failed. It includes a prominent link to update their payment method.”
-
Notification delivery Report an error
“Prompt customers to update expired credit cards when using your web app or landing on your commercial website — securely handled by Paddle.js.”
-
Sms claim Report an error
“SMS is a reliable way of reaching customers, with 90% of text messages being read within three minutes of receipt.”
-
Wallet support update Report an error
“Digital wallets like Apple Pay, Google Pay, and PayPal are presented, making payment method update quick and easy.”
-
Integration effort Report an error
“You can integrate with Paddle Billing in a couple of clicks, with no additional scripts required.”
-
Recovery emails per retry Report an error
“If the customer doesn't take any action, Payment Recovery tries the payment method on file again as part of the dunning process and sends an email each time.”
Scores citing this record
- The Billing Engineer Payment collection, dunning & portability
- The Billing Engineer Payment collection, dunning & portability
- The Finance Lead Payment collection, dunning & portability
- The Finance Lead Payment collection, dunning & portability
- The SaaS Founder Payment collection, dunning & portability
- The SaaS Founder Payment collection, dunning & portability
- The Service-Business Owner Payment collection, dunning & portability
- The Service-Business Owner Payment collection, dunning & portability
- The Skeptic Payment collection, dunning & portability
- The Skeptic Payment collection, dunning & portability
- The Tax Adviser Payment collection, dunning & portability
- The Tax Adviser Payment collection, dunning & portability