Privacy policy — Recurly

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• Entity name Report an error

  “We at Recurly, Inc. ("Company", "we", "us", "our") know that our users”

• Policy last updated Report an error

  “Last Updated: April 27, 2026”

• HIPAA Report an error

  “Please note that Recurly’s website is not intended to collect or process health information protected under HIPAA unless you have a separate agreement with Recurly for HIPAA-covered services.”

• Min age Report an error

  “We do not knowingly collect or solicit Personal Information from anyone under the age of 13”

• Processor role Report an error

  “nor does it apply to Personal Information relating to our merchants’ customers that we process in the course of providing our billing and subscription management services. Such information is processed pursuant to our agreements with our merchants in our role as a processor.”

• Chat qualified Report an error

  “We use a website chatbot powered by Qualified and offer chat features to registered users of the Recurly Services powered by Zendesk and Google Gemini.”

• Google analytics Report an error

  “We may use Google Analytics, a web analysis service provided by Google, together with other analytics services”

• GDPR controller Report an error

  “Company is the controller of your Personal Data processed in connection with the Services.”

• GDPR data categories Report an error

  “First and last name Company name, VAT number Email address Mailing address Telephone number Username Account Code (can include email addresses) Credit card and credit card CVV Transaction and Billing Data”

• Categories Report an error

  “Payment processors Fraud prevention service providers Ad networks Analytics service providers Marketing service providers Staff augmentation and contract personnel Hosting service providers Co-location service providers Telecommunications service providers Chat service providers”

• Retention Report an error

  “We retain Personal Data about you for as long as reasonably necessary for the purposes described in this Privacy Policy or while we have a legitimate business need to do so in accordance with legal and additional compliance requirements.”

• Security measures Report an error

  “we use encryption and tokenization to keep your Personal data secure.”

• Region Report an error

  “The Services are hosted and operated in the United States ("U.S.") through Company and its service providers”

• Dpf certification Report an error

  “Company complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.”

• DPA scc Report an error

  “Recurly’s DPA has already been updated to include standard contractual clauses, so customers can continue to transfer data to Recurly in compliance with the GDPR.”

• Ftc enforcement Report an error

  “Company is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”).”

• Address Report an error

  “315 Montgomery Street, Suite 900, San Francisco, CA 94104”

• EU representative Report an error

  “DP-Dock GmbH, Attn: Recurly Inc., Ballindamm 39, 20095 Hamburg, Germany”

• UK representative Report an error

  “DP Data Protection Services UK Ltd., Attn: Recurly Inc., 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom”

• Deletion Report an error

  “You may request deletion of your information by emailing us at support@recurly.com.”

• Dpf dispute resolution Report an error

  “you may also resolve a DPF-related complaint through JAMS, an alternative dispute resolution provider located in the United States.”

• Portability Report an error

  “Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.”

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