Terms of service — Frisbii (formerly billwerk+)

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• Hours Report an error

  “The support is provided during the working hours of FRISBII, namely from 9:00 am to 5:00 pm CET from Monday to Friday, excluding public holidays applicable in the country where such FRISBII entity is established.”

• AI assistant Report an error

  “FRISBII may use artificial intelligence tools, including its AI-powered support assistant, as part of its support process to assist in the handling, triage and resolution of support requests.”

• SLA Report an error

  “The specific service levels applicable to the Software, including uptime commitments, response times and remedies in the event of service level failures, are set forth in the Service Level Agreement (SLA) and incorporated herein by reference”

• Salesforce Report an error

  “The hosting of the Software that is deployed on the Salesforce platform, including without limitation the Frisbii App for Salesforce is provided by Salesforce, acting as a subcontractor of FRISBII.”

• Availability Report an error

  “The Software is accessible by the CLIENT at any time, 24 hours a day, 7 days a week, except for maintenance periods under the conditions defined below.”

• Maintenance notice Report an error

  “In the event of an interruption of the Services for scheduled maintenance, FRISBII undertakes to inform the CLIENT of the interruption, with a notice period of 8 days, so that he can take action, unless there is a security risk.”

• Modules Report an error

  “including but not limited to Frisbii Billing, Frisbii Media, Frisbii App for Salesforce and Frisbii Payment Gateway.”

• Capabilities Report an error

  “The scope and functionalities of the Software comprise, inter alia, contract management, invoicing/billing and integration into payment service providers as in more details set forth on FRISBII’s website.”

• License type Report an error

  “FRISBII hereby grants the CLIENT and Authorized Users a non-exclusive, non- sublicensable, non-transferable, worldwide limited and revocable license to access and use the Software, solely for internal business purposes as set forth herein.”

• Professional services Report an error

  “FRISBII may provide professional services to the CLIENT, including but not limited to implementation services, onboarding and configuration services, data migration, custom development, integration services, training, consulting, and dedicated support hours (collectively, “Professional Services”).”

• Professional services billing Report an error

  “Professional Services shall be provided on a time-and-materials basis, unless a fixed-fee arrangement is expressly agreed in writing in the applicable Ordering Document.”

• Overage Report an error

  “The maximum number of Users, depending on the service level subscribed, is specified in the relevant Ordering Document. Where applicable, the CLIENT must comply with the number of Authorized Users specified in the Ordering Document. Otherwise, additional charges will apply as set out herein.”

• Self service trial Report an error

  “the first invoice issued by FRISBII following the expiry of any applicable trial period shall constitute confirmation of the subscription terms”

• Gtcs amendment notice Report an error

  “Any new version of the GTCS will be made available to the CLIENT by means of an online update and prior written notice of at least thirty (30) days before the amended GTCS come into force.”

• Term change notice Report an error

  “FRISBII reserves the right to amend or change the terms of Support as set forth herein from time to time by observing four weeks prior notice.”

• Update scope Report an error

  “Such updates are limited to corrective, minor or evolutionary updates and expressly exclude major version releases, new products or materially new functionalities, which may be subject to separate commercial terms.”

• GDPR Report an error

  “the Parties undertake to comply with the regulations applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable as of 25 May 2018 (“GDPR”).”

• DPA links Report an error

  “English: https://frisbii.com/data-processing-agreement German: https://frisbii.com/de/datenverarbeitungsvereinbarung Danish: https://frisbii.com/da/databehandleraftale French: https://frisbii.com/fr/accord-protection-donnees”

• Ownership Report an error

  “The CLIENT at all times retains ownership of all Client Data.”

• Registration fields Report an error

  “includes first name, last name, and email address. Mandatory fields are marked with an asterisk.”

• Age restriction Report an error

  “Registration is strictly reserved for natural persons. Individuals under the age of 18 are not permitted to use the Service.”

• Ip custom dev Report an error

  “In case FRISBII provides any customized programming or software development services to CLIENT, any intellectual property rights (including copyrights and patent rights) and title thereto shall be vested in FRISBII.”

• Aml Report an error

  “including but not limited to anti-money laundering (AML) regulations, counter-terrorism financing (CTF) obligations, sanctions legislation, tax fraud, data protection laws, or any other applicable regulatory requirements”

• Account penalties Report an error

  “Warning; Content removal; Temporary deactivation of the Authorized User’s account; Termination (permanent deactivation of the account).”

• Client responsibility Report an error

  “In general, any frontend mobile or customized applications, the admin UI and any self-services centers beyond the FRISBII API shall be the responsibility of CLIENT.”

• Escalation key user Report an error

  ““Key User” means a representative of the CLIENT designated as the primary point of contact between FRISBII and the CLIENT for operational and support-related matters.”

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