Terms naming the legal entity — ERPNext

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• Operator Report an error

  “operated by Frappe Technologies Pvt. Ltd. (“Frappe”, “We”, “Us” or “Our”)”

• Governing law Report an error

  “This Agreement is governed by the laws of India, and the parties submit to the jurisdiction of courts in Mumbai.”

• Arbitration Report an error

  “they shall be settled under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual consent. Arbitration shall take place in Mumbai, India, in English, with costs borne equally.”

• Effective date Report an error

  “Effective from 1 April 2026 Last Updated On 1 April 2026”

• Grievance officer Report an error

  “please contact our Grievance Officer through any method specified on our Grievance Redressal page. Complaints will be acknowledged and resolved within timelines required under applicable law.”

• ISO 27001 Report an error

  “Frappe implements and maintains industry-standard security practices, including ISO 27001 compliance.”

• DPA available Report an error

  “Customers that require compliance with the European Union’s General Data Protection Regulation (EU-GDPR), India’s Digital Personal Data Protection Act, 2023 (DPDP Act), or other data protection laws as applicable, may contact Us to request a copy of our Data Processing Addendum for digital execution.”

• Data roles Report an error

  “their respective roles may be described differently under applicable law (e.g., Data Controller and Data Processor under GDPR; Data Fiduciary and Data Processor under DPDP Act; Business and Service Provider under CCPA)”

• Liability cap Report an error

  “In no event shall Frappe’s total aggregate liability for all claims arising out of or related to this Agreement exceed the amount actually paid by Customer (and its Affiliates, if applicable) for the Services giving rise to the claim during the twelve (12) months preceding the first incident from which the claim arose.”

• Ownership deemed Report an error

  “The Customer who is listed as the invoice holder is deemed the owner of the account and all associated data.”

• Portal Report an error

  “Support is provided exclusively via the support portal: https://support.frappe.io/.”

• SLA URL Report an error

  “Support response and resolution times are governed by Table 1 of the Support SLA: https://frappe.io/support-sla.”

• Exclusions Report an error

  “Any modifications, enhancements, or tailoring of first-party applications to meet specific Customer requirements. This includes code-level changes, workflow modifications beyond default configurations, or UI/UX adjustments.”

• Breach notification Report an error

  “In the event of any actual or suspected data breach or unauthorized access, Frappe will promptly notify the Customer.”

• Confidentiality Report an error

  “Frappe shall not sell, share, or otherwise disclose Customer Data to third parties, except where required by law or legal process.”

• Ownership Report an error

  “All data uploaded, processed, or stored through the Services remains the sole property of the Customer.”

• Retention deletion Report an error

  “The Customer Data shall be retained in accordance with the subscribed plan for Cloud Hosting, or otherwise deleted upon Customer request submitted via the support portal.”

• Google API Report an error

  “Frappe's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.”

• Offsite backups Report an error

  “Off-site backups may be available under specific paid plans.”

• Marketplace Report an error

  “such as Frappe Cloud marketplace apps hosted here https://frappe.io/cloud/marketplace/search”

• Open source Report an error

  “Its core products, including but not limited to ERPNext, Frappe Framework, Frappe HR, and Frappe CRM (collectively, “Frappe Products”), are publicly distributed under their respective open-source licenses”

• Software fee Report an error

  “Frappe does not charge any fee under this Agreement for the provision of its open-source software. Any fees payable under this Agreement are solely for the Services.”

• Taxes Report an error

  “All payments to Frappe are exclusive of taxes, unless otherwise stated.”

• Refunds credits Report an error

  “Unused credits are non-refundable and cannot be exchanged for cash, except where required by applicable law.”

• Billing dispute window Report an error

  “Any dispute regarding invoices must be submitted in writing within 30 days of the invoice date.”

• Payment methods Report an error

  “Payments may be made via credit card or other approved payment methods as listed in the Frappe portal.”

• Termination without cause customer Report an error

  “For Cloud Hosting: The Customer may terminate without cause without providing prior written notice. Such termination shall be effected by discontinuing payment for the Services and shall become effective at the end of the then-current billing period.”

• Termination frappe without cause Report an error

  “Without cause: Upon thirty (30) days’ written notice to Customer at the registered email address.”

• Amendment period Report an error

  “Except as provided below, amendments shall take effect no earlier than fourteen (14) days after posting.”

• Survival period Report an error

  “shall remain in effect for three (3) years following termination of this Agreement.”

• Shared hosting Report an error

  “Services may operate on shared servers; Frappe is not liable for issues arising from other hosted accounts.”

• Pricing changes Report an error

  “Frappe may modify the pricing of any Service at its sole discretion.”

• Affiliated policies Report an error

  “Privacy Policy: https://frappe.io/cloud/privacy Service Level Agreement: https://frappe.io/support-sla Backup Policy: https://docs.frappe.io/cloud/sites/backups”

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