Terms naming the legal entity — Odoo

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• Entity Report an error

  “the Odoo Enterprise services (the “Services”) provided by Odoo SA and its affiliates (collectively, “Odoo SA”)”

• Agreement version Report an error

  “Version 13 - 2026-09-24”

• Governing law Report an error

  “This Agreement and all Customer orders will be subject to Belgian law. Any dispute arising out of or in connection with this Agreement or any Customer order will be subject to the exclusive jurisdiction of the Nivelles Business Court.”

• Term auto renewal Report an error

  “It is automatically renewed for an equal Term, unless either party provides a written notice of termination minimum 30 days before the end of the Term to the other party.”

• Hosting options Report an error

  “The Customer can use the Software hosted on the Cloud Platform, or choose the Self-Hosting option.”

• License scope Report an error

  “Odoo SA gives the Customer a non-exclusive, non-transferable license to use (execute, modify, execute after modification) the Odoo Enterprise Edition software”

• Breach fee Report an error

  “the Customer agrees to pay Odoo SA an extra fee equal to 300% of the applicable list price for the actual number of Users and Light Users.”

• Bug fixing response Report an error

  “to start handling such Customer submissions within 2 business days.”

• Covered versions Report an error

  “The 3 most recently released major versions of the Software. A new major version is released once per year.”

• Security updates self hosting Report an error

  “sending a “Security Advisory” to the Customer for any security Bug that is discovered in the Covered Versions of the Software (this excludes Extra Modules), at least 2 weeks before making the Security Advisory public”

• Security updates cloud Report an error

  “Odoo SA commits to apply the security remedies for any security Bug discovered in a version of the Software hosted on the Cloud Platform, on all systems under its control, as soon as the remedy is available, without requiring any manual action of the Customer.”

• Upgrade service Report an error

  “in order to convert a database of the Software from any version of the Software to a more recent Covered Version (the “Target Version”).”

• Regions Report an error

  “Choice of multiple hosting regions (minimum 3: Europe, America, Asia/Pacific)”

• Data centers Report an error

  “Hosting in Tier-III data centers or equivalent, with 99.9% network uptime”

• Encryption Report an error

  “Grade A SSL (HTTPS) Encryption of communication”

• Backups Report an error

  “Fully automated, verified backups, replicated in multiple regions”

• Disaster recovery Report an error

  “Disaster Recovery Plan, tested regularly”

• SLA URL Report an error

  “The details of the Cloud Hosting Services are described on the Service Level Agreement page at https://www.odoo.com/cloud-sla.”

• Unlimited tickets Report an error

  “the Customer may open an unlimited number of support tickets free of charge, exclusively for questions regarding Bugs”

• Channels Report an error

  “Tickets can be submitted via the web form or phone numbers listed on odoo.com/help, or when working with an Odoo Partner, the channel provided by the partner, subject to local opening hours.”

• Basis Report an error

  “The standard charges for the Odoo Enterprise subscription and the Services are based on the number of Users, Light Users and the Subscription Plan used by the Customer, and specified in writing at the conclusion of the Agreement.”

• Extra module charging Report an error

  “The charge is a monthly fee per 100 lines of code (rounded up to the next hundred), as specified in writing at the conclusion of the Agreement.”

• Old version fee Report an error

  “the Customer agrees to pay an extra fee equal to 25% of the annualized price, calculated based on the Customer’s current per-user price and number of Users and Light Users.”

• Renewal increase cap Report an error

  “these charges will increase by up to 7% per year of the previous Term.”

• Tax exclusive Report an error

  “All fees and charges are exclusive of all applicable federal, provincial, state, local or other governmental taxes, fees or charges (collectively, “Taxes”).”

• Non solicitation penalty Report an error

  “the breaching party agrees to pay to the other party an amount of EUR (€) 30 000.00 (thirty thousand euros).”

• Liability cap Report an error

  “the aggregate liability of each party together with its affiliates arising out of or related to this Agreement will not exceed 50% of the total amount paid by the Customer under this Agreement during the 12 months immediately preceding the date of the event giving rise to such claim.”

• Copyright ownership Report an error

  “Odoo SA owns the copyright or an equivalent 1 on 100% of the code of the Software”

• GDPR data protection Report an error

  “This processing will be performed in conformance with Data Protection Legislation.”

• Subprocessors Report an error

  “Odoo SA’s Privacy Policy, published at https://www.odoo.com/privacy provides up-to-date information regarding the names and purposes of Subprocessors currently in use by Odoo SA for the execution of the Services.”

• Deletion on termination Report an error

  “permanently delete all copies of the Customer’s database in possession of Odoo SA, or return such data, at the Customer’s choice, upon termination of this Agreement, subject to the delays specified in Odoo SA’s Privacy Policy”

• Termination for nonpayment Report an error

  “Odoo SA may terminate the Agreement immediately in the event the Customer fails to pay the applicable fees for the Services within 21 days following the due date specified on the corresponding invoice, and after minimum 3 reminders.”

• Partner option Report an error

  “For bug fixes, support and upgrade services, the Customer may either work with an Odoo Partner as the main point of contact, or work with Odoo SA directly.”

• User definitions Report an error

  “Deactivated user accounts and accounts used by external people (or systems) who only have limited access to the Software through the portal facilities (known as “portal Users”) are not counted as Users.”

• Usage verification Report an error

  “the running of an instance, the number of Users, Light Users, the installed Apps, and the number of lines of code of Covered Extra Modules.”

• Privacy commitment Report an error

  “Odoo SA commits not to disclose individual or named figures to third parties without the consent of the Customer”

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