Terms of service — Langdock

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• Entity Report an error

  “Langdock GmbH, Greifswalder Str. 212, 10405 Berlin (“Langdock”) is the provider of the AI productivity platform Langdock (“Platform”).”

• Platform description Report an error

  “The Platform enables companies of all sizes (“Customers”) to access and use AI models (such as Claude, Gemini or GPT, each an “AI Model”) and to use functions built thereon for the processing and management of content and data, in particular through an interactive chat assistant, integrations with third-party tools, workflows, agents and an open interface (API).”

• B2b only Report an error

  “Langdock’s offering is directed exclusively at business customers and not at consumers.”

• Addons Report an error

  “As part of the Platform, the Customer may also access booked add-ons, for example for AI governance, meeting transcription, code generation or the creation and provision of custom applications.”

• EU servers Report an error

  “The Customer’s data is stored on servers located in the European Union, unless otherwise agreed.”

• EU model choice Report an error

  “The Customer has the option to choose between AI Models that process and store data exclusively in the European Union and AI Models that are hosted in other regions (global deployment).”

• Bring your own key Report an error

  “The Customer has the option to connect AI Models via its own access credentials (API keys) to use the Platform (“Bring Your Own Key”).”

• Trial Report an error

  “The Customer may use the Platform free of charge for a limited period of time with a limited scope of functions (“Trial Period”). Unless otherwise agreed, the Trial Period shall last for one week.”

• Pilot paid option Report an error

  “If the parties agree on a paid pilot period (“Pilot Period”), the Customer is entitled to use the Platform for the agreed duration and within the agreed scope.”

• Availability SLA Report an error

  “The Platform has an average monthly availability of at least 99 %.”

• Maintenance window Report an error

  “Langdock will give at least 3 days’ prior notice of scheduled maintenance and will carry out such maintenance only on weekends outside standard business hours. The total duration of scheduled maintenance may not exceed 5 hours per month.”

• No training on customer data Report an error

  “Langdock does not use Customer Content to develop, train or improve AI Models. Langdock engages providers of AI Models within the Platform only on the basis of contractual agreements under which such providers are also prohibited from using Customer Content to develop, train or improve their AI Models”

• Telemetry anonymized Report an error

  “Langdock is entitled to collect anonymized telemetry data and aggregated usage statistics in connection with the use of the Platform and to analyze such data”

• Backup customer responsibility Report an error

  “The Customer shall be responsible for independently creating backup copies of the Customer Content.”

• Fair use policy Report an error

  “Langdock may reasonably limit the use of specific functions, AI Models or Prompts per User within certain periods of time (fair use). Details are set out in the then-current version of the Fair Usage Policy, available at https://docs.langdock.com/settings/fair-usage-policy. The Fair Usage Policy shall not apply where the Customer chooses the Bring Your Own Key option.”

• AI output disclaimer Report an error

  “Output generated by AI Models may be incomplete, inaccurate or misleading. Langdock does not warrant the accuracy, completeness, up-to-dateness, or fitness for purpose of the Outputs.”

• Usage restrictions AI act Report an error

  “The Customer may not use the Platform for applications or purposes that (i) are prohibited or classified as high-risk systems pursuant to Regulation (EU) 2024/1689 (AI Act)”

• Billing model Report an error

  “Fees consist of a license fee which depends on the number of Users, the selected contract term, and the chosen product and add-ons, as well as a usage-based fee if the Customer uses features subject to usage-based billing (e.g., API calls).”

• Currency and VAT Report an error

  “All amounts are stated in EUR and without tax.”

• Invoice terms Report an error

  “Invoices are payable within 14 days of the invoice date.”

• Midterm user addition Report an error

  “If the Customer adds Users during a billing period, the additional fee payable for such Users will be charged on a pro rata basis for the current billing period, taking into account the applicable volume pricing tiers and any Customer discounts.”

• Renewal pricing Report an error

  “If the contract renews automatically, the then-current list price for new customers shall apply for the renewal term, provided that any discounts agreed with the Customer shall continue to apply.”

• Fx conversion Report an error

  “To the extent that usage-based costs are invoiced to Langdock by the respective provider of an AI Model in USD or another foreign currency, conversion into EUR shall be made on the basis of the daily market exchange rate at the time of the respective usage event”

• Termination notice monthly Report an error

  “the case of a monthly contract, for successive periods of one month, unless either party gives notice of termination at least 7 days before the end of the then-current term”

• Termination notice annual Report an error

  “in the case of a contract with a term of one year or more, for successive periods of 12 months, unless either party gives notice of termination at least 14 days before the end of the then-current term.”

• Liability cap Report an error

  “not exceeding in aggregate the license fee paid or payable by the Customer to Langdock in the twelve months preceding the event giving rise to the claim.”

• Jurisdiction Report an error

  “The exclusive place of jurisdiction shall be Berlin, Germany.”

• German version binding Report an error

  “Only the German version of this contract shall be legally binding. The English translation is provided for information purposes only.”

• DPA automatic Report an error

  “Langdock processes personal data on behalf of the Customer as a data processor within the meaning of Art. 28 GDPR. Upon conclusion of this contract, the Data Processing Agreement available at https://langdock.com/dpa is automatically concluded between the parties and hereby incorporated into the contract.”

• Certifications Report an error

  “ISO 27001 & SOC 2 Type II”

• GDPR Report an error

  “GDPR-compliant”

• Deployment options Report an error

  “Managed, own cloud or on-prem”

• Azure frankfurt Report an error

  “Langdock hosts data in Frankfurt and has enabled the EU Data Boundary for Microsoft Azure Services.”

• Error response critical Report an error

  “In the case of critical Errors, Langdock will generally provide a qualified response regarding the likely causes of the Error and the measures taken or to be taken to resolve it within one business day after proper notification of the Error.”

• Designated channels Report an error

  “The Customer shall notify Langdock of any Errors without undue delay via the designated support channels”

• Terms version Report an error

  “Terms of Use Version 2.1”

• Terms amendment procedure Report an error

  “Langdock will notify the Customer of any intended amendments by email at least four weeks before they take effect. If the Customer does not object within four weeks of receipt of the notification, the amendments shall be deemed accepted with effect for the future.”

• Third party tools Report an error

  “The Customer may integrate systems and services from third parties (e.g., document management, email, communication tools, ticketing systems, together “Third-Party Tools”) into its workspace.”

• Web search Report an error

  “If web search has not been disabled in the workspace, the AI Model may perform a web search and generate Output based on the results of such web search.”

• Global model data at rest Report an error

  “Even when using “global” models, Customer Data at rest (data-at-rest) is stored exclusively in Langdock’s selected data centers within the EU.”

• Azure abuse monitoring disabled Report an error

  “For the models provided via Microsoft Azure, Langdock has enabled Modified Abuse Monitoring. As a result, storage of Prompts and Outputs for abuse monitoring and their human review by Microsoft are disabled (Zero Data Retention).”

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• The Automation Lead Data use, training & retention
• The Automation Lead Models & processing location
• The Automation Lead European sovereignty
• The Automation Lead Pricing transparency
• The Automation Lead Data use, training & retention
• The Automation Lead Models & processing location
• The Automation Lead European sovereignty
• The Automation Lead Pricing transparency
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director Models & processing location
• The Customer-Service Director Integrations, connectors & knowledge
• The Customer-Service Director Agent capabilities & guardrails
• The Customer-Service Director European sovereignty
• The Customer-Service Director Pricing transparency
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director Models & processing location
• The Customer-Service Director Integrations, connectors & knowledge
• The Customer-Service Director Agent capabilities & guardrails
• The Customer-Service Director European sovereignty
• The Customer-Service Director Pricing transparency
• The Data Protection Officer Data use, training & retention
• The Data Protection Officer Models & processing location
• The Data Protection Officer Integrations, connectors & knowledge
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Data Protection Officer Data use, training & retention
• The Data Protection Officer Models & processing location
• The Data Protection Officer Integrations, connectors & knowledge
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Head of IT Data use, training & retention
• The Head of IT Models & processing location
• The Head of IT Integrations, connectors & knowledge
• The Head of IT Agent capabilities & guardrails
• The Head of IT European sovereignty
• The Head of IT Pricing transparency
• The Head of IT Data use, training & retention
• The Head of IT Models & processing location
• The Head of IT Integrations, connectors & knowledge
• The Head of IT Agent capabilities & guardrails
• The Head of IT European sovereignty
• The Head of IT Pricing transparency
• The Skeptic Data use, training & retention
• The Skeptic Models & processing location
• The Skeptic Agent capabilities & guardrails
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Data use, training & retention
• The Skeptic Models & processing location
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Works Council Member Data use, training & retention
• The Works Council Member Models & processing location
• The Works Council Member Integrations, connectors & knowledge
• The Works Council Member European sovereignty
• The Works Council Member Pricing transparency
• The Works Council Member Data use, training & retention
• The Works Council Member Models & processing location
• The Works Council Member Admin, identity & access controls
• The Works Council Member Integrations, connectors & knowledge
• The Works Council Member Agent capabilities & guardrails
• The Works Council Member European sovereignty
• The Works Council Member Pricing transparency