Privacy policy — Cognigy

Cited by

Facts read from this source

• Controller Report an error

  “Cognigy GmbH Kesselstraße 3 40221 Düsseldorf Germany”

• Regulator Report an error

  “The North Rhine-Westphalia District Data Protection and Freedom of Information Officer is responsible for us.”

• Rights Report an error

  “you have the right to obtain information from us about your personal data processed by us, as well as the right to correct, delete, restrict processing, object to processing and to data transferability”

• Log ip retention Report an error

  “The IP address is stored for one week, after which it is automatically deleted.”

• Automated decision making Report an error

  “The personal data provided by you on the Cognigy websites or collected by us will not be used for automated decision-making.”

• Marketing double optin Report an error

  “Your subscription for our Cognigy marketing communication will only be activated by us once you have clicked on the confirmation link in this e-mail and your confirmation has been received by us (so-called double opt-in procedure)”

• Free trial Report an error

  “Instant Access to Free Cognigy.AI Trial”

• Trial data retention Report an error

  “After three (3) years following the expiration of your free trial period, we will delete your personal data you have submitted for the subscription”

• Trial phone bot Report an error

  “If you test our Cognigy demo phone bot (the “phone bot”) and have a phone conversation with this phone bot, we process your personal data shared with the phone bot during the call as well as the date and time of the call and the phone number you use to ring the phone bot.”

• Support AI agent Report an error

  “If you use the Cognigy Support AI Agent, you may provide us with personal data with your input. We process your personal data solely for the purpose of answering your queries and to improve your user experience.”

• Support AI retention Report an error

  “We will delete the personal data as soon as we no longer require such data for the aforesaid purposes, but latest after 30 days.”

• AI agent channels Report an error

  “We may also provide the personal data for the purpose of communicating with you via Zendesk if you are a Cognigy customer with access to our support program.”

• Azure openai Report an error

  “we may share your input with Azure OpenAI (for more information see Data, privacy, and security for Azure OpenAI Service - Azure AI services | Microsoft Learn. Note that your personal data will not be used to train the foundation models or to improve any other Microsoft products).”

• Zendesk Report an error

  “communicating with you via Zendesk”

• Google analytics Report an error

  “The Cognigy websites use functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”).”

• Ga retention Report an error

  “The user data collected with Google Analytics is stored by Google for a period of 14 months and then deleted.”

• Ga ip anonymization Report an error

  “Google Analytics has been extended on the Cognigy websites by the code “anonymizeIP”. The use of this code leads to an anonymous collection of your IP address by the so-called IP masking.”

• Youtube Report an error

  “We use iframes (inline frames) on the Cognigy websites to display embedded YouTube content from Google Ireland Limited”

• Dreamdata Report an error

  “We use DreamData tool developed and marketed by DreamData.io ApS in Købmagergade 22, 2nd floor, 1150 Copenhagen – DK (“DreamData”).”

• Zoominfo Report an error

  “We use ZoomInfo information to create business people and company profiles. The tool is marketed by ZoomInfo Technologies LLC, a Delaware limited liability company with its headquarters in 170 Tracer Lane, Waltham, USA.”

• Microsoft clarity Report an error

  “We use Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.”

• Cloudflare Report an error

  “This cookie is set by HubSpot’s CDN provider, Cloudflare.”

• Third party transfers Report an error

  “Hubspot has entered into the EU Standard Contractual Clauses and thus undertakes to comply with EU data protection regulations.”

• Order processing Report an error

  “these service providers are then contractually obliged to comply with data protection by means of a so-called order processing agreement”

• Third party sharing Report an error

  “Your personal data will not be passed on, sold or otherwise transferred to third parties.”

• Applicable websites Report an error

  “This privacy policy applies to the use of the websites offered by Cognigy GmbH, which you can reach at www.cognigy.com and hello.cognigy.com”

• No data provision required Report an error

  “For the use of the Cognigy websites, the provision of personal data is neither required by law nor by contract and is also not required for the conclusion of a contract.”

• Cookie consent Report an error

  “For any tracking cookies, the legal basis for the processing of your personal data is your consent given in the cookie box on the Cognigy websites (Art. 6 para. 1 lit. a GDPR).”

• GDPR reference Report an error

  “The controller within the meaning of the EU General Data Protection Regulation (GDPR):”

• Marketing partner sharing Report an error

  “we will forward your e-mail address and the additional personal data, that you voluntarily have sent us in the context of your registration, to the specified Cognigy partner for the sole purpose that the specified Cognigy partner can send you its marketing communication by e-mail.”

4 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Automation Lead Data use, training & retention
• The Automation Lead Models & processing location
• The Automation Lead European sovereignty
• The Automation Lead Pricing transparency
• The Automation Lead Data use, training & retention
• The Automation Lead European sovereignty
• The Automation Lead Pricing transparency
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director European sovereignty
• The Customer-Service Director Pricing transparency
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director European sovereignty
• The Customer-Service Director Pricing transparency
• The Data Protection Officer Data use, training & retention
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Data Protection Officer Data use, training & retention
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Head of IT Data use, training & retention
• The Head of IT European sovereignty
• The Head of IT Pricing transparency
• The Head of IT Data use, training & retention
• The Head of IT European sovereignty
• The Head of IT Pricing transparency
• The Skeptic Data use, training & retention
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Data use, training & retention
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Works Council Member Data use, training & retention
• The Works Council Member European sovereignty
• The Works Council Member Pricing transparency
• The Works Council Member Data use, training & retention
• The Works Council Member European sovereignty
• The Works Council Member Pricing transparency