Integrations, connectors & knowledge — found from sitemap — Cognigy

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• Rag answers Report an error

  “NiCE Cognigy Knowledge AI combines conversational AI, large language models and vector search to answer customer questions from your enterprise knowledge, accurately and in real time.”

• Automated qa Report an error

  “Using vector search and LLMs, Knowledge AI draws on all your knowledge sources to extract and summarize the most accurate answer.”

• CRM personalization Report an error

  “CRM integration lets AI agents tailor every answer to the individual customer's journey.”

• Transactions Report an error

  “Deep backend integrations let Knowledge AI handle transactional queries from start to finish, not just answer them.”

• Context memory Report an error

  “AI agents remember what the customer has already said, clarify ambiguous requests and respond based on the whole conversation.”

• Agent knowledge search Report an error

  “Give service agents real-time access to what they need, wherever they are, and cut time to resolution.”

• No intent training Report an error

  “Upload documents and deploy Knowledge AI without intent training or complex flows.”

• Source filtering Report an error

  “Access, verify and refine extracted content. Categorize sources and filter search scope to resolve conflicts and maximize accuracy.”

• Response traceability Report an error

  “Trace every generated answer back to its source.”

• Output format control Report an error

  “Control the output format: plain text or rich media, with or without sources and references.”

• Custom llm Report an error

  “Use the LLM of your choice to balance experience, data security and cost.”

• Forrester leader Report an error

  “Named a Leader in the Forrester Wave™ 2026. Conversational AI Platforms for Customer Service Ranked highest in the Strategy category, with above-average customer feedback and the highest possible scores across 10 current offering and strategy criteria.”

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