Data security policy — Relevance AI

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Facts read from this source

• Operating entity Report an error

  “© 2026 OnSearch Pty Ltd T/A Relevance AI. All rights reserved.”

• Background checks Report an error

  “Criminal background checks are performed for employees with access to Subscriber Data as part of the hiring process.”

• Security training Report an error

  “This training is conducted at the commencement of the employment and at regular intervals after commencement.”

• Employee data access Report an error

  “Relevance AI employees do not have direct access to Subscriber Data, except where necessary on a need-to-know basis to undertake:”

• Iaas provider Report an error

  “Relevance AI engages a cloud infrastructure provider (IaaS Provider) to host data in data centre facilities.”

• Region Report an error

  “Notify Relevance AI of the location of the data centres facilities (which may be located in various global regions);”

• Disaster recovery Report an error

  “Relevance AI will create a disaster recovery plan designed to provide appropriate technical and operational controls to deliver the recovery time objective (RTO) and recovery point objective (RPO), as outlined in its Service Level Policy.”

• Penetration testing Report an error

  “Unless otherwise agreed by Relevance AI in writing, Subscriber are prohibited from performing their own penetration testing on any system of Relevance AI.”

• Network segmentation Report an error

  “Relevance AI ensures that database infrastructure is segregated from the application servers and the internet via firewalls.”

• Encryption Report an error

  “All communications are encrypted between the data exporter and the data centres using high-grade encryption (AES-256).”

• Access control Report an error

  “Access to Relevance AI’s on-demand applications and services is only available: (a) through secure sessions (https); and (b) with an authenticated login and password.”

• Password storage Report an error

  “Passwords for Relevance AI’s on-demand applications and services are never transmitted or stored in their original form.”

• Firewalls Report an error

  “Relevance AI’s application infrastructure is protected against intrusion by industry standard firewalls at the network, host, and application levels.”

• Tenant isolation Report an error

  “Several IaaS Provider instances are hosted on the same physical machine and are isolated from each other through a hypervisor layer.”

• Third party exclusion Report an error

  “This Data Security Policy does not apply to any processing, storage, or transmission of data outside the Platform.”

• Third party liability Report an error

  “Relevance AI is not responsible for the security practices (or any acts or omissions) of any third party service providers engaged by or on behalf of Subscriber.”

• Liability exclusion Report an error

  “Relevance AI excludes liability for any data used, processed, stored or transmitted by a Subscriber or other third parties in violation of these terms and conditions.”

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Scores citing this record

• The Automation Lead European sovereignty
• The Customer-Service Director Models & processing location
• The Data Protection Officer European sovereignty
• The Data Protection Officer Models & processing location
• The Data Protection Officer European sovereignty
• The Head of IT European sovereignty
• The Head of IT European sovereignty
• The Works Council Member European sovereignty