Terms naming the legal entity — Relevance AI

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• Entity Report an error

  “OnSearch Pty Ltd, an Australian business with ABN 33 637 909 409 trading as Relevance AI”

• Governing law Report an error

  “These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales.”

• Terms update Report an error

  “We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended.”

• Billing renewal Report an error

  “Subscriptions automatically renew each billing cycle unless cancelled in accordance with Section 4.”

• Refund policy Report an error

  “Our Fees are non-refundable for change of mind.”

• Gst Report an error

  “Unless otherwise indicated, the Fees do not include GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice.”

• Card surcharges Report an error

  “We reserve the right to charge credit card surcharges in the event payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).”

• Fee components Report an error

  “Fees may consist of (i) Subscription Fees; (ii) Actions; and (iii) Vendor Credits, as described in your Subscription Tier or as otherwise agreed in writing.”

• Vendor credits markup Report an error

  “Vendor Credits are charged at cost and we do not apply any markup or surcharge.”

• Liability cap Report an error

  “our total liability arising out of or in connection with the Solution or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total Fees you paid to us in the 3 months immediately preceding the event giving rise to the liability.”

• Hosting Report an error

  “we may use storage servers to host the Software through cloud-based services, and potentially other locations outside Australia, unless otherwise agreed in writing.”

• Retention on cancellation Report an error

  “Once the then current billing cycle ends, we will have no responsibility to store or otherwise retain any User Data”

• Client data licence Report an error

  “You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution and to improve the Solution.”

• Purpose Report an error

  “not to use the Software for any purposes other than the purpose of the Software, which is to build and deploy AI chains, to be used by Users”

• Software licence Report an error

  “we grant to you a non-exclusive, non-transferable licence to use the Software and Documentation for the Number of Solution Uses.”

• API keys Report an error

  “Where you choose to connect your own API keys, you are responsible for all fees charged by the third-party provider, and we accept no liability in relation to those fees.”

• Privacy policy Report an error

  “By agreeing to these Terms, you agree to be bound by our Privacy Policy (https://relevanceai.com/privacy-policy/).”

• Copyright footer Report an error

  “© 2026 OnSearch Pty Ltd T/A Relevance AI. All rights reserved.”

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