Data use, training & retention — found from sitemap — Relevance AI

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Facts read from this source

• Inactive table deletion event Report an error

  “On May 4, 2026, Relevance AI will perform a one-time deletion of Knowledge tables on accounts that have been inactive for an extended period.”

• Inactivity threshold Report an error

  “Your account is considered inactive when both of the following conditions have been true for the last 182 days: No tool or agent has been run No login to the Relevance AI platform”

• Warning email Report an error

  “You will receive an email warning 4 days before your Knowledge tables are scheduled for deletion on May 4, 2026. This email comes from support@relevanceai.com”

• Deletion permanent Report an error

  “Deletion of inactive Knowledge tables is permanent and cannot be undone. All data stored in those tables will be lost.”

• Deletion scope Report an error

  “All data stored in your Knowledge tables will be permanently deleted, including all rows, columns, and any documents or files used to populate those tables. Your account itself will remain active — only the Knowledge stored in those tables is removed.”

• Prevent deletion Report an error

  “Log in to Relevance AI and run any Agent or Tool. Either action marks your account as active, and your Knowledge tables will not be deleted in this one-time cleanup.”

• Enterprise exemption Report an error

  “No. This one-time cleanup event does not apply to Enterprise accounts. Only non-Enterprise accounts are subject to this deletion.”

• Activity definition Report an error

  “Any execution of a Tool or Agent through the Relevance AI platform counts as activity. This includes manual runs as well as automated or scheduled runs.”

• Separate from enterprise retention Report an error

  “The Data Retention feature is an Enterprise-only configuration for managing the lifecycle of tool runs, agent conversations, and other activity data — it does not control Knowledge tables.”

• Warning email dispute Report an error

  “If you believe you received a deletion warning in error — for example, if you have been actively using the platform — reply directly to the warning email to open a support ticket.”

Scores citing this record

• The Automation Lead Pricing transparency
• The Automation Lead Pricing transparency
• The Customer-Service Director Pricing transparency
• The Customer-Service Director Pricing transparency
• The Data Protection Officer Pricing transparency
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• The Head of IT Pricing transparency
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• The Works Council Member Pricing transparency