Source
Models & processing location — found from sitemap — PolyAI
Checked for PolyAI on 26 Oct 2026
- Page
- https://poly.ai/guides/raven-the-llm-custom-made-for-voice-customer-service
- Checked
- 26 Oct 2026, 18:49 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:777cd84c2f3b34ac757b994a054a97e8be88d965931029406cbfc025907093f9
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Raven purpose Report an error
“We built Raven specifically for the hard constraints of live phone calls.”
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Raven latency Report an error
“Sub-300ms latency, no drop in accuracy, and now it outperforms GPT-5 and Claude Sonnet 4.6 across all four of our customer service benchmarks, from instruction following to date-time logic.”
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Raven version Report an error
“Raven 3.5 is faster, and it understands how people actually talk. By training exclusively on enterprise customer service conversations, we've removed the overhead that slows generalist models down.”
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Raven training Report an error
“Fused training: Raven 3.5 combines GRPO and DPO techniques, active reinforcement, and gold-standard examples, so the model learns from both what good looks like and what to avoid to stop bad habits before they start.”
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Raven multilingual Report an error
“Native multilingual thinking: Raven doesn't translate on the fly. It reasons in the target language before it speaks, which is why it handles 23 languages without the hesitation or unnatural phrasing that trips up GPT and Claude.”
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Raven auto reasoning Report an error
“Auto-reasoning: A hidden reasoning trace lets Raven work through complex requests, like calculating a date three weeks out or handling an edge case, in milliseconds. Simpler turns get a direct response.”
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API credit Report an error
“The Dialog-RSN-1 API is live. New accounts get $100 in free credit for a limited time.”
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Dialog studio Report an error
“PRODUCT Dialog Studio”
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Platform capabilities Report an error
“USE CASES Account management Authentication Call routing Billing & payments Booking & reservations FAQ Order management Troubleshooting”
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Industries Report an error
“INDUSTRIES Consumer services Financial services Healthcare Hotels Insurance Restaurants Retail Telecom Travel Utilities”
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Surface Report an error
“Technology Integrations Pricing Data and Insights Security Developers”
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Demo Report an error
“Book a 30-minute demo and we’ll run a conversation from your world through a live agent.”
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Entity Report an error
“© Copyright 2026 PolyAI Ltd.”
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Developer docs Report an error
“ADK Docs”
Scores citing this record
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- The Automation Lead Models & processing location
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- The Customer-Service Director Models & processing location
- The Customer-Service Director Pricing transparency
- The Data Protection Officer Models & processing location
- The Data Protection Officer Agent capabilities & guardrails
- The Data Protection Officer Models & processing location
- The Head of IT Models & processing location
- The Head of IT Agent capabilities & guardrails
- The Head of IT Models & processing location
- The Head of IT Pricing transparency
- The Skeptic Models & processing location
- The Skeptic Agent capabilities & guardrails
- The Skeptic Pricing transparency
- The Skeptic Models & processing location
- The Works Council Member Data use, training & retention
- The Works Council Member Models & processing location
- The Works Council Member Data use, training & retention
- The Works Council Member Models & processing location
- The Works Council Member Pricing transparency