Privacy policy — found from the homepage — LeadDesk

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Facts read from this source

• Entity Report an error

  “A reference to “LeadDesk”, “we” or “us” is a reference to LeadDesk Plc (Business ID 2299022-8) and its affiliates involved in the processing activity.”

• Address Report an error

  “Address: Hämeentie 15, 00500 Helsinki, Finland Email: privacy@leaddesk.com”

• Controller processor roles Report an error

  “We are processors, for example, in situations where our customers or their affiliates use our products and services or otherwise collect, use, share or process Personal Data via our products and services. In these situations the applicable LeadDesk customer is the data controller and that customer’s privacy notice applies.”

• Primary region Report an error

  “We process Personal Data primarily within the European Union and the European Economic Area (EU/EEA).”

• Transfer mechanisms Report an error

  “Depending on the recipient and country, this may be: (i) a transfer to a country, sector or framework covered by a European Commission adequacy decision – including, in respect of recipients in the United States that are certified under the EU–U.S. Data Privacy Framework; or (ii) appropriate safeguards, such as the standard contractual clauses approved by the European Commission, together with any supplementary measures required following a transfer impact assessment.”

• Data subject rights portability Report an error

  “Where the processing of your Personal Data is based on consent or on a contractual relationship and is carried out by automated means, you have the right to receive your Personal Data in a commonly used, machine-readable format so you can transfer such data to another company.”

• Complaint authority Report an error

  “In Finland, the lead supervisory authority is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).”

• Automated decision making Report an error

  “When we process your Personal Data in our role as a controller, we do not, as a rule, make decisions producing legal effects concerning you, or similarly significantly affecting you, that are based solely on automated processing, including profiling.”

• AI features Report an error

  “Certain LeadDesk products and features make use of artificial intelligence. Where such features process Personal Data on behalf of, and under the instructions of, our customers, LeadDesk acts as a processor and not as a controller.”

• Retention Report an error

  “we may delete Personal Data after you, as a user, have cancelled your registration, or where you have not logged into the LeadDesk online platform during the previous 24 months.”

• Mobile app location data Report an error

  “Our standard mobile application(s) do not collect your location data. However, in some instances we might have provided our customer (your employer, client or similar entity) with a customized application. In these situations, our customer might have decided that the application will process location data of the users or other Personal Data specified by the customer.”

• Security measures Report an error

  “We have taken appropriate technical and organizational measures to protect your Personal Data against loss, misuse, unauthorized access or disclosure, alteration, and destruction. Personal Data is stored on access-controlled systems, and access is granted only to such persons whose work requires the processing of Personal Data.”

• Cookies consent Report an error

  “We use cookies that are strictly necessary for the website to function without asking for your consent. For all other cookies – such as analytics, functional and advertising cookies – we ask for your prior consent through our cookie banner when you first visit the site.”

• Service cookies Report an error

  “With regard to the LeadDesk service that you can log into on our website, we only use cookies necessary to ensure that the service functions properly, and we do not use any third-party cookies for that service.”

• Marketing consent Report an error

  “If we ask for your Personal Data for a secondary reason, such as marketing, we will, where required, ask you directly for your consent. Where you have given your consent and change your mind later, you may withdraw your consent at any time, by contacting our Data Protection Officer (see Section 15, How to contact us).”

• Usage analytics collected Report an error

  “This data includes information on your usage of the service (e.g. how often you log in and how long you use the service), and can include information and statistics on your sales activities (e.g. number of phone calls made and number of registered sales). This data is used to provide you with statistics.”

• Leadapp store Report an error

  “specifically in relation to our LeadApp store, our partners who may contact you regarding their products or services”

• Job applicant notice Report an error

  “The information related to processing the Personal Data submitted in connection with applying for a job is specified in LeadDesk’s Privacy Notice for Job Applicants.”

• Notice last updated Report an error

  “This Privacy Notice was last updated on 02 June 2026”

• Children Report an error

  “We do not knowingly collect Personal Data from children under the applicable age limit in the relevant jurisdiction.”

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Scores citing this record

• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Skeptic Customer data protection
• The Skeptic European sovereignty
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty