Channels in one queue — found from sitemap — Unblu

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Facts read from this source

• Whatsapp native integration Report an error

  “Unblu’s native WhatsApp integration uses the WhatsApp Business Cloud API, which supports WhatsApp idiosyncracies such as the Standard Messaging Window and WhatsApp message templates.”

• Whatsapp native version Report an error

  “Native WhatsApp integration was introduced in Unblu 8.9.2. Older versions of Unblu rely on custom external messengers and third-party middleware to integrate WhatsApp.”

• Whatsapp message status Report an error

  “It also handles the status (read, delivered, retry) of messages exchanged between WhatsApp and Unblu.”

• Whatsapp encryption Report an error

  “With the WhatsApp external messenger, messages exchanged between your customers and your agents through WhatsApp are encrypted from the moment they leave the customer’s device until they reach the Unblu server.”

• Whatsapp webhook properties Report an error

  “For the WhatsApp integration to work, you must configure webhooks in Unblu. Set the following configuration properties:”

• Whatsapp conversation templates Report an error

  “When you set up a WhatsApp external messenger, you must provide the name of a conversation template to use for incoming WhatsApp chat requests. The template must have the engagement type CHAT_REQUEST or OFFLINE_CHAT_REQUEST.”

• Whatsapp outbound agent initiated Report an error

  “If you want agents to be able to initiate WhatsApp conversations, you must create a conversation template with the engagement type CHAT_INVITE. Do this after after you’ve created the WhatsApp external messenger the template should use.”

• Whatsapp API endpoint Report an error

  “If you’re creating the WhatsApp external messenger through the Unblu web API, use the /externalmessengers/create endpoint. The body of the request must be a WhatsAppExternalMessengerChannel.”

• Whatsapp unique phone number id Report an error

  “Don’t create multiple WhatsApp external messengers that use the same WhatsApp phone number ID. If you do, Unblu can’t determine which one to use when it receives a WhatsApp message and logs an error.”

• Whatsapp language detection Report an error

  “To this end, Unblu uses the Lingua library to detect which language the first incoming message of a conversation is written in.”

• Language detection threshold Report an error

  “The threshold for the difference between the confidence values is set with the configuration property com.unblu.languagedetection.languageDetectionMaximumRelativeDistance.”

• Whatsapp voice message limitation Report an error

  “You can’t listen to WhatsApp voice messages directly in Unblu. Rather, voice messages are uploaded to Unblu as audio files.”

• Whatsapp reactions limitation Report an error

  “In Unblu, such reactions appear as separate messages in the conversation.”

• Whatsapp polls support Report an error

  “WhatsApp polls aren’t supported.”

• Whatsapp file size limit Report an error

  “WhatsApp only allows you to upload files no larger than 100 MB. If the value of com.unblu.filemanager.maximumUploadSize is larger than that, you still can’t upload larger files.”

• Whatsapp template compatibility status Report an error

  “If a message template isn’t compatible with Unblu, its status appears as Active - Incompatible on the external messenger’s Message templates tab in the Account Configuration interface.”

• Whatsapp 24h messaging window Report an error

  “Agents can only send normal chat messages to WhatsApp conversations if a visitor sent a message with WhatsApp in the last 24 hours. If that isn’t the case, agents can only send WhatsApp message templates.”

• Whatsapp template selection scope Report an error

  “It isn’t possible to limit the WhatsApp message templates agents can select from. They can choose from all compatible active templates.”

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